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Presentation 1 of Quality

The document provides a historical overview of productivity, quality management, and total quality management from the 19th century to present day. It discusses key thinkers and developments such as Taylor's scientific management principles in the late 19th century, the introduction of statistical process control in the 1920s, Deming's quality improvement approach in the 1950s, and the rise of total quality management in the 1980s and 1990s. The document traces how quality principles evolved from an individual craft focus to incorporate statistical methods and a system-wide management approach aimed at continuous improvement and high customer satisfaction.

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manojpatel51
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226 views17 pages

Presentation 1 of Quality

The document provides a historical overview of productivity, quality management, and total quality management from the 19th century to present day. It discusses key thinkers and developments such as Taylor's scientific management principles in the late 19th century, the introduction of statistical process control in the 1920s, Deming's quality improvement approach in the 1950s, and the rise of total quality management in the 1980s and 1990s. The document traces how quality principles evolved from an individual craft focus to incorporate statistical methods and a system-wide management approach aimed at continuous improvement and high customer satisfaction.

Uploaded by

manojpatel51
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Productivity and Quality

Management.

1
• S N Chary – Production and Operations
Management : Tata MacGraw
• Ahluwalia – Productivity Mangement
Concepts and Techniques : Tata MacGraw

2
Total Quality Management
• A management system that is an integral
part of an organizational strategy and is
aimed at continually improve product
service quality so as to achieve high levels
of customer satisfaction and build brand
loyalty

3
Quality - As time flies
• Pre industrial revolution – controlled by the
individual craftsmen who were involved in
all aspects of product

4
In 1875
• Mass production
• Division of work
• F W Taylor's - Principles of Scientific
Management

5
In 1925
• Walter Stewart of Bell Labs introduces
Statistical Process Control (SPC)

6
1930
• Dodge and Romig of Bells Labs introduce
acceptance sampling methods

7
1945
• American Society of Quality Control
(ASQC)

8
1950
• W. Edwards Deming develops a statistically
based approach to continuous quality
improvement
• W. E. Deming did not get attention of US
• But is readily accepted in Japan

9
W. Edwards Deming
• Out of Crisis - 1982
• The New Economics – 1994
• 14’s principles of Quality

10
1951
• Joseph H. Juran publishes his Quality
Control Handbook
• The ultimate book in Quality Control
• Still referred to for quality control purposes

11
1980
• US management accepts W. Edwards
Deming contribution in continuous
improvement
• Taguchi’s approach to product design is
embraced in US .i.e. Ford Motor Company

12
1990
• TQM – Total Quality Management
• QFD - Quality Function Deployment
• Six Sigma

13
To start with
• Customer
• Total Quality Management (from Thought
to Finish)
• W. E. Deming - & his Wheel
– Research
– Design
– Production
– Sales
14
• Cost
– Internal
– External
– Prevention
– Appraisal
• Quality Audit

15
What happening is US ????

16
17

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