Project Overview: Customer Module
Project Overview: Customer Module
This Project Hotel Management System is to design a web based system. Which facilitates on line reservation of hotel accommodations from anywhere in the world . In this project there are three modules .They are
Customer Module
The Customer Module is again divided into two sub modules. Customer Booking Module Customer Services Module Customer Booking Module provides an interface to the user to view
cities located in a selected country,hotels in the selected city. It also provides a view of all facilities and their corresponding costs available in that selected hotel. This module allows the user to select facilities of this choice and allows him to submit a reservation.Based on the choice made by the user the system displays an invoice from regarding bill,if he agrees for the bill he will be facilitated with an userid and password using which he can proceed for modifications in the future. Finally the system accepts the payment mode and validates his mode of payment. Customer Services module provides three services to the customer who has already reserved his accommodation with the system.The various services provided by the system are 1.look up the confirmed reservation. 2.modify the reservation details like checkin date,checkout date,number of rooms,room type etc. 3.cancel the reservation.
Management module Management module deals with the hotel room status administration and enable the hotel manager to enlist his hotel status with the system,to see the list of orders booked in his hotel,modify the number of rooms etc.
Hotel Reservation/administration module This module is again divided in to two submodules namely 1.hotel registration module 2.hotel administration module
Hotel registration module accepts hotel details like hotel name,license number,administration number,its distance from airport,railway station,bus station ,its address,its hotel manager name etc.It also accepts the facilities provided by the hotel and their corresponding costs.This system allots a unique hotel identity to each and every hotel and provides a password facility maintain secrecy of the hotel details. Hotel administration module provides services like modifications in the hotel details and also provides an opportunity to with draw from the system.
he has to confirm his reservation by paying the amount personally or through middle persons.This process is laborious and his choice is limited. So we found the necessity of providing all the information and the facility to reserve his accommodation through the net so that maximum satisfaction is achieved by the customer with least effort.The solution we are providing to this is to design a website that contains information about various cities and the reputed hotels in each city along with the facilities, types of rooms and their rates.The rourist can also choose the hotel of his interest.
FEASIBILITY STUDY
Feasibility study conducted once the problem is clearly understood.Feasibility study is a high level capsule version of the entire system-analysis and design process.The objective is to determine quickly and at the minimum expense how to solve the problem and to determine the problem is solved.The system has been tested for feasibility in the following ways.
Operational feasibility:
The purpose of this project is to develop a
Web based system which facilitates on line reservation of hotel accommodation from any where in the world.The activities of the system such as data entry ,information retrieval ,updating and deletion of records from various tables etc are made easy .All the operators of this project are trained in this area.So this project is operational feasible.
Economical feasibility:
Economic analysis includes a broad range of concerns that include cost benefit analysis ,long term cooperative income strategies,cost of resources needed for development .In existing they had to maintain a large number of books/registers is a costly affair.This can be avoided by putting the data in the computer format that is cheaper and reliable.Since the cost of resources for development of system satisfies the organization,the software is economically feasible.
PROBLEM DEFINITION
The purpose of this system is to provide the customer a facility to reserve his accommodation through the net so that maximum satisfaction is achieved by the customer with least effort. The system will also allow the customer to modify his reservation details of the booking already done.The system also provides an interface to the hotel administrators for enlisting themselves with the system,updating their current status of the facilities.
SIGNIFICANCE
If a customer wants to know the list of hotels in the city,the different amenities provided in each hotel,types of rooms available ,the rate constraints,availability of desired types of rooms on desired dates,he has to approach a travel agencies or guides available or by making enquiries in person or making through telephone.If the customer wants to make a choice between the hotels he has to repeat the process for a number of hotels personally or through the middle persons which is a laborious process and choice is limited. This is very unsatisfactory to the customer.So we found the necessity of providing all the information and the facility to reserve his accommodation through the net so that maximum satisfaction is achievied by the customer. The solution we are providing to this is that we are developing a website that contains information about various cities and the reputed hotels in each city along with the facilities,types of rooms,their rates
and also aan interface to reserve his accommodation so that the customer can choose the hotel of his interest.
1.To enable the user to reserve his /her accommodation in a hotel any where in the world sitting at home through the internet. 2.To enable the user to look up his/her confirmed reservation or modify or cancel the reservation if required. 3.To allow the manager of the hotel to enlist his hotel with the system 4.To allow the manager of the hotel to scrutinize the list of orders and their details. 5.To allow the manager of the hotel to modify the hotel information from time to time.
OBJECTIVES
SYSTEM DESIGN
Based on the requirements and specifications,the system design was carriedout to give detailed description of input screens, output screens,table descriptions.The ststem has been designed to provide easy entry of data .Data can be entered in the form of database tables.Reports are also generated.The system has been designed to reduce workload inconsistencies,redundancy of data and also to improve transparency
INPUT DESIGN:
Using system analysis,input screens are designed for the purpose of data entry like adding new information, retrieving data for updating, deleting the data and modifying the data.
OUTPUT DESIGN:
The principal output of the system listing and reports. the listing are generated using list boxes. The listings main purpose is viewing records from database without any modification. The reports are generated using crystal reports. The reports include hotel facilities wise , names of all hotels in city wise, depending on the purpose of the user specification and choice.
System Flowcharts
A system flowchart is a traditional tool for describing a physical system. The basic idea is to provide a symbol to represent , at black box level each discrete component in the system that is programs ,files,forms,procedures and so on.While flow of the symbols are the same as of flowcharts. It gives an overview of physical system. A DFD represents another abstract picture of the system. In contrast, the flow chart is more concrete specific programs or procedures to replace the data stores given the flow chart it is possible to visualize a great deal of technical information to highlight missing pieces. The system flow chart can be used to map a hardware system.