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    Resume Anuj Vaidya

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    Anuj Vaidya
    Anuj Vaidya has over 7 years of experience as a functional consultant for CPG clients, with skills in solution consulting, requirements management, and client relationships. He has worked on projects involving customer service, contact centers, e-commerce, digital promotions, and loyalty management. Some of his accomplishments include receiving a perfect customer satisfaction score and awards for individual performance and project delivery.

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    Resume Anuj Vaidya

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    Anuj Vaidya
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    Anuj Vaidya has over 7 years of experience as a functional consultant for CPG clients, with skills in solution consulting, requirements management, and client relationships. He has worked on projects involving customer service, contact centers, e-commerce, digital promotions, and loyalty management. Some of his accomplishments include receiving a perfect customer satisfaction score and awards for individual performance and project delivery.

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    Functional Consultant - Experience with CPG Customers

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    Anuj Vaidya has over 7 years of experience as a functional consultant for CPG clients, with skills in solution consulting, requirements management, and client relationships. He has worked on projects involving customer service, contact centers, e-commerce, digital promotions, and loyalty management. Some of his accomplishments include receiving a perfect customer satisfaction score and awards for individual performance and project delivery.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    57 views2 pages

    Resume Anuj Vaidya

    Uploaded by

    Anuj Vaidya
    Anuj Vaidya has over 7 years of experience as a functional consultant for CPG clients, with skills in solution consulting, requirements management, and client relationships. He has worked on projects involving customer service, contact centers, e-commerce, digital promotions, and loyalty management. Some of his accomplishments include receiving a perfect customer satisfaction score and awards for individual performance and project delivery.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 2

    Anuj Vaidya

    + 91 9986077963 | [email protected] | http://twitter.com/anujvaidya

    Functional Consultant with 7 years of experience in delivering services to CPG clients with solutions built on multiple technologies. Key skills include solution consulting, functional requirements management, and client relationship management. Breadth of applications includes customer/consumer servicing and contact centre applications. Have worked on multi-vendor environments and at client locations bringing the required domain perspective in all the engagements undertaken.

    Accomplishments
    Customer Satisfaction score of a perfect 10 for a project for successfully delivering a web based solution and functionally owning the deliverables. Award at individual performer level for a project for balancing the vision of the project and scope in a non negotiable timeline for delivery. The project also won team award in the organization for outstanding performance.

    Experience Summary
    CPG Experience MindTree Ltd.
    Projects Summary Digital Marketing and Business Enabling Solutions Functional Consultant for a Global CPG company for multiple projects of the client. As a dedicated functional consultant for this client the role included presales, scoping of projects, validating and building functional specifications, multi-vendor coordination, techno-functional consulting on projects based on the concepts of Master Data Maintenance, Digital Marketing & Web 2.0. Based on this experience, have also been actively involved in building Digital Business COE for FMCG customers of MindTree.

    Bangalore, India

    2006 Till date

    E Commerce, Digital Promotions and Loyalty Management Senior Business Analyst for a Global Consumer Goods company, for an e-Commerce, digital promotion and loyalty management solution. Key responsibilities included requirements analysis and articulation, functional prioritization, project coordination, client management, change control definition and tracking, test case review and test execution along with the QA team. Had complete ownership of representing customers vision of the project and managed a large development team for business requirements from concept to closure.

    CPG Sales & Order Management Worked as a Business Analyst with CPG Company for blueprinting definition for reporting systems of primary sales part of supply chain. Was also involved in understanding product hierarchies and expected enhancements of secondary sales reporting system. Presales Consultant to a CPG company for Mobile Order Management Solution. Involved in conducted visioning workshops & business process discussions.

    Multi Domain Experience Serviont Global Solutions Ltd. Chennai, India 2004 2006

    Projects Summary Worked on Customer Interaction Management applications for clients in diverse domains. The applications were primarily built for contact centres of organizations like Banks, Telecom Companies, Media Companies and also Hospitality. The role involved requirements analysis and documentation of a detailed functional specification documents for the application. Was also responsible for test case validation and clarifications regarding the project. Banks One of the projects required detailing a functional specification of an Avaya product implementation and a detailed design specification of a custom e-banking application for the Contact Centre. The design specification included integration details, configuration settings of the product and also, functional requirements of a custom built application. Another bank project was a Telebanking application for banks retail operations. The project involved complexity of integrating with the banks CRM system; its core banking system; credit card systems and a TPIN management server.

    Telecom Service Provider A major project at Serviont was for National Level Call Centre application for a leading telecom company in India. The project involved complexity of integrating with changing landscape of systems of the service provider and other complex internal database systems.

    Others
    Education
    Masters of Business Administration - IT E-Business Management 2 years

    At Symbiosis Deemed University - Pune, India, specialised in e-Business Management A comprehensive professional course which focused on understanding and analysing various business systems through concepts like dataflow diagrams, systems study assignments and presentations Computer Science 3 years

    Bachelor of Computer Applications

    At Sourashtra University Rajkot, India The course focussed on understanding fundamentals of various programming languages and technology environments along with building solid concepts of computer science

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