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HDFC Bank

The customer wrote to request two things from the bank manager: [1] A scanned copy of a cheque for Rs. 15,000 that was not honored due to an incorrectly formatted date, and to stop payment on that cheque. [2] Reactivation of the customer's third party transfer facility on their net banking account, which had been deactivated without the customer's request. The customer provided account details and contact information.

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Abhilash Kumar
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3K views2 pages

HDFC Bank

The customer wrote to request two things from the bank manager: [1] A scanned copy of a cheque for Rs. 15,000 that was not honored due to an incorrectly formatted date, and to stop payment on that cheque. [2] Reactivation of the customer's third party transfer facility on their net banking account, which had been deactivated without the customer's request. The customer provided account details and contact information.

Uploaded by

Abhilash Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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October 11, 2010

The Branch Manger


HDFC Bank,
Surya Kiran Branch,
New Delhi

Ref: Saving Account # 00031140141903

Dear Sir,

With respect to the captioned details, I request you to kindly address the following queries for
immediate resolution:

1. I had issued a cheque #224250 dated 8 th Oct 2010 of an amount of Rs. 15,000/-
(Ruppes Fifteen thousand only ) to Mr. ALOK KUMAR BEHARI. When the same was
presented to the bank the cheque was not honoured on account of instrument not being
with a proper date. On checking my account the status displayed against the transaction
is as below

“
08 Oct 2010 I-W Chq Ret-INSTRUMENT WITHOUT PROPER DA 000000224250
“

I called the customer care and was advised that the date format mentioned in the
cheque was not as per the format prescribed by the RBI. While, I am unable to recall the
exact date format that I mentioned on the cheque, I usually write in the format “08 OCT
2010”. However, the customer care official was unable to help with the same as they did
not have a scanned copy of the cheque. Also, please note that the aforementioned
format is what I usually use in all my cheques and they have all cleared without problem.
This is the first time that I am facing this problem.

Request you to please send me a scanned copy of the concerned cheque to my


mail id [email protected] .

2. Kindly ‘Stop Payment’ against the cheque number 224250 and confirm the same.

Thanking you,

Abhilash Kumar
09873182129
[email protected]
October 11, 2010

The Branch Manger


HDFC Bank,
Surya Kiran Branch,
New Delhi

Ref: Saving Account # 00031140141903

Dear Sir,

With respect to the captioned details, I request you to kindly address the following query for
immediate resolution:

1. I use the Net banking facility of HDFC bank and had activated the Third party
transfer(TPT) facility. The last transaction I made using the TPT was was on 4 th August
2010, which I have reproduced below

“
04/08/10 ,NEFT DR-CITI0000002-NEHA TANEJA ,04/08/10 , 14000.00
“
Now however, when I log in, I am surprised to find that the TPT facility has been
deactivated. I am therefore unable to make any online transfer of money.

Please be advised that I have not given any instructions for such cancellation. I request
you to reactivate the same at the earliest.

Thanking you,

Abhilash Kumar
09873182129
[email protected]

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