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ENG133 Dyadic Communication

This document discusses dyadic communication and phone handling guidelines. It defines dyadic communication as communication between two people, which can range from casual conversation to more formal discussions. It notes that dyadic communication is characterized by face-to-face exchanges between two individuals on a topic of mutual interest. The document also outlines formal and informal styles of dyadic communication and provides examples. Finally, it provides tips for handling incoming and outgoing phone calls in a polite and organized manner.

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3K views2 pages

ENG133 Dyadic Communication

This document discusses dyadic communication and phone handling guidelines. It defines dyadic communication as communication between two people, which can range from casual conversation to more formal discussions. It notes that dyadic communication is characterized by face-to-face exchanges between two individuals on a topic of mutual interest. The document also outlines formal and informal styles of dyadic communication and provides examples. Finally, it provides tips for handling incoming and outgoing phone calls in a polite and organized manner.

Uploaded by

Doctrine Dark
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Dyadic communication

-> communication between 2 people and fundamental or smallest unit of communication


-> it may range from simple, intimate, chit-chat or even business

Characteristic of dyadic communication


-> it is characterized by face to face speaking situation where two persons exchange
significant ideas about a topic interesting to them

2 Types of Dyadic Communication


THE FORMAL AND INFORMAL

FORMAL
-Simply put, is the form of communication which religiously follows the rules of
language.
-Commonly used in interviews, counselling and confession.

INFORMAL
-By contrast to formal, it can be largely non-verbal, includes slang or even slurred
speech, as well as foul language.
-Commonly used in chit-chat, gossips, and intimate conversations.

Example:
FORMAL: "Hello, sir. It's wonderful to make your acquaintance. How are you today?"

INFORMAL: "Dood. Wazzap?"


FORMAL: “Happy 18th Birthday, I hope you’ll turn out to be a succesful person. J”
INFORMAL: “Dudette legal ka na. I heard you turned 18. pabuger ka naman. burger
burger!!!”

Phone Handling Guidelines

Incoming Calls

- wait up to 2 – 3 rings
- answer the call with a proper greeting and be polite
- think and prioritize as you speak
- keep a message pad
- get in the habit of closing each call with a summary of what you talked about
- when ending a phone call, be polite and then shut the phone down lightly

Outgoing Calls

- plan your outgoing call


- open the conversation with a proper greeting
- state your intention for calling and be polite
- if you want to make notes, a good speaker phone will be helpful
- if you reach someone's answering machine leave a message and your phone number
- close the conversation in a proper manner

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