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Claims - Process Steps

The document outlines the 4 step process for claiming Pag-IBIG provident benefits in the Philippines: 1) Secure an application form and required documents. 2) Submit the completed application and documents for review. 3) Receive an acknowledgement receipt once the application is accepted. 4) Receive claim proceeds either through check or bank transfer within 1 to 30 working days depending on the type of claim.

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Imelda Villareal Montaril
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© Attribution Non-Commercial (BY-NC)
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537 views2 pages

Claims - Process Steps

The document outlines the 4 step process for claiming Pag-IBIG provident benefits in the Philippines: 1) Secure an application form and required documents. 2) Submit the completed application and documents for review. 3) Receive an acknowledgement receipt once the application is accepted. 4) Receive claim proceeds either through check or bank transfer within 1 to 30 working days depending on the type of claim.

Uploaded by

Imelda Villareal Montaril
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Pag-IBIG PROVIDENT BENEFIT CLAIM

CLAIMS PROCESSING SECTION –


MEMBER-BORROWER (M-B)
PROVIDENT BENEFITS DIVISION
NCR/PROVINCIAL BRANCH

STEP Secure Application for Provident Provide Application for Provident Benefits (APB)
1 Benefits (APB) Form (FPF380) Form (FPF380)

STEP Submit the accomplished APB together


Check completeness of documents
2 with the required supporting documents

NOTES:
 The member-borrower shall bring the original copies
of the required supporting documents for
authentication.
 The release of claim proceeds shall be thru:
a. DV/Check; or
b. Landbank Payroll Credit Validation System
(PACSVAL)/Philippine Domestic Dollar
Transfer System (PDDTS)

STEP Receive Acknowledgement Receipt Issue Acknowledgement Receipt (FPF390)


3 (FPF390)

Pag-IBIG Provident Benefit Claim Page 1 of


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Pag-IBIG PROVIDENT BENEFIT CLAIM

CASH AND ADMINISTRATIVE SERVICES


MEMBER-BORROWER (M-B)
DIVISION
NCR/PROVINCIAL BRANCHES

4.1 If thru DV/Check releasing


Release check
On the date of release, present the
STEP
Acknowledgement Receipt and at
4
least 2 valid IDs
LANDBANK

4.2 If thru PACSVAL/PDDTS releasing Credit claim proceeds


On the date of release, withdraw
claim proceeds.

Membership shall be terminated anytime upon the PROCESSING TIME


occurrence of any of the following:  1 working day - for release of additional death benefit
Membership Maturity  3 working days - for regular claims
Retirement  7 working days - for claims with contributions from other branch
Total Disability/Insanity  30 working days - for Optional Withdrawal
Separation from Service by Health Reason
Permanent Departure from the Philippines
Death

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