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Road Air Sea Rail: Line of Interaction

The document describes the process a customer goes through to ship a parcel via a delivery company. The customer calls to initiate a shipment, provides the package and details to an employee, and receives a receipt. The employee then processes the package, weighing and documenting it before arranging transport. The package is transported through various hubs and modes of transportation before ultimately being delivered to its destination point and received by the customer.

Uploaded by

Venkat Dheeraj
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© Attribution Non-Commercial (BY-NC)
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58 views1 page

Road Air Sea Rail: Line of Interaction

The document describes the process a customer goes through to ship a parcel via a delivery company. The customer calls to initiate a shipment, provides the package and details to an employee, and receives a receipt. The employee then processes the package, weighing and documenting it before arranging transport. The package is transported through various hubs and modes of transportation before ultimately being delivered to its destination point and received by the customer.

Uploaded by

Venkat Dheeraj
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Actions

Customer
Customer Calls Customer Customer Gives Handover receipt
receives
gives Package Parcel to customer
package

Line of interaction
Onstage

Driver picks up Greet the Accept details Check the


package Customer of parcel parcel
Employee actions

Line of visibility

Customer
Packaging the Weighing the Confirm Time & Deliver to
service order
parcel parcel Date of delivery station hub
Backstage

Line of internal interaction

Dispatch driver
Support Process

Maintaining Sending the Dispatching the Receiving parcel


records parcel to back parcel to the from Regional
office central hub hub

Dispatching the
parcel to the Documentation Sealing & bar- Again check Checking the
point of Process coding of parcel weight of the details of the
destination parcel parcel

Road Air Sea Rail

Load on to truck Load on to Load on to ship Load on to rail


plane

Move to Move to Move to Move to


destination destination destination destination

Receiving of parcel by the selected mode of transport to Sorting of parcel Load on Van
the regional hub at the point of destination

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