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Business Process Re-Engineering: - An Introduction

Business process re-engineering (BPR) is a powerful tool for breakthrough improvements that involves fundamentally rethinking and radically redesigning business processes to achieve dramatic improvements in areas like cost, quality, and service. BPR focuses on processes rather than organizational departments, re-engineering work processes according to customer needs rather than internal goals. Understanding customer needs helps determine how to re-engineer processes. Principles of BPR include organizing around outcomes not tasks, eliminating non-value adding steps, linking parallel activities, involving key people early, putting decision points where work is performed, and having output owners perform the process. BPR involves organizing for improvement, understanding the current process, streamlining it, measuring outcomes and costs, and continuous

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59 views

Business Process Re-Engineering: - An Introduction

Business process re-engineering (BPR) is a powerful tool for breakthrough improvements that involves fundamentally rethinking and radically redesigning business processes to achieve dramatic improvements in areas like cost, quality, and service. BPR focuses on processes rather than organizational departments, re-engineering work processes according to customer needs rather than internal goals. Understanding customer needs helps determine how to re-engineer processes. Principles of BPR include organizing around outcomes not tasks, eliminating non-value adding steps, linking parallel activities, involving key people early, putting decision points where work is performed, and having output owners perform the process. BPR involves organizing for improvement, understanding the current process, streamlining it, measuring outcomes and costs, and continuous

Uploaded by

shincepeterms
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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BUSINESS

PROCESS
RE-ENGINEERING
- AN INTRODUCTION

SHINCE PETER MS
Business process re-engineering popularly known as BPR,is a
powerful tool for break through improvements.Business re-
engineering means starting all over again, from scratch. It is
not re-organizing or or simply redesigning.It is a
fundamental rethinking and radical redesign of business
processes inorder to acheive dramatic improvements in
areas of critical performance such as cost, quality, service,
supply-chain etc….
• BPR focuses on processes. In the exercise of BPR, It is not
the organization but the processes that are the objects of
re-engineering. should be noted that companies doesnot
re-engineer their departments like marketing,Sales,
Finance etc…, they re-engineer the process of work that the
people of those departments do.Re-engineeringing of the
process is done according to the customers needs, and not
on the internal performance goals.
• Therefore, complete understanding of customers needs,
such as quality, delivery time, lower cost, accurate
information etc…helps in determining how to re-engineer
the process.
SYSTEMS VIEW OF BUSINESS
PRODUCTS
&
CUSTOMERS NEED SERVICES

Inputs Outputs/outcomes
Transformation
Process

Information
Feedback

QUALITY CONFORMANCE
TO
CUSTOMER EXPECTATIONS
PRINCIPLES OF RE- ENGINEERING
 Organize the process around outcomes, not tasks.
 Eliminate non-value adding step.
 Link parallel activities instead of integrating their result at the
end.
 Involve key people early.
 Put the decision point where the work is performed.
 Have those who own the output of the process, perform the
process.
BPR - PHASES

Organising
Undestanding Streamlining Measurements Continuous
for
the Process and Costs improvement
improvement
THANK YOU

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