Amway-Direct Selling and Supply Chain
Amway-Direct Selling and Supply Chain
Amway-Direct Selling and Supply Chain
A supply chain contains a set of links that bring finished products to end consumers. As a direct selling company,
selling consumable products directly to consumers and bypassing the traditional 'retail' or 'high street'. Amway has its
own distinct chain, placing a strong emphasis on IBOs who are able to focus on individual customers and their needs.
Amway manufactures the majority of its own brand products at their manufacturing plant in Ada, Michican. It then
distributes these directly to the IBOs through a centralised warehouse in Venlo, Netherlands. Having signed a
contract to work within Amway's Rules of Conduct and Code of Ethics, IBOs are trusted to operate flexibly within a
'self regulatory' environment. They develop direct supply channels and sell products to friends and customers that
they know or meet.
Amway's supply chain is different from a more conventional supply chain that normally sells goods to final consumers
through retail outlets. Amway's way of working depends on building lasting connections with the end consumer.
Feedback provided by consumers and IBOs helps to shape future changes in products and the service provided.
As a global company, Amway has built up a strong regional structure around regional affiliates such as Amway UK
and the Republic of Ireland. Operating through the regional structure, affiliates are responsible for:
forecasting (ensuring stocks are sufficient to meet demand)
customer service
efficient distribution: ensuring products reach IBOs on time and in top condition
product promotion and IBO support e.g. supplying brochures to IBOs.
Getting the image right is vital in a business that relies on building relationships with individuals and the wider
community. IBOs often sell directly to friends and it is essential to provide high quality, value for money products with
a 100% satisfaction guarantee. Amway spends time, money and effort on creating an appropriate design and
appearance for Amway products. It also develops campaigns that support the business and social aims of the
company.
Prev:1. Introduction
Next:3. Growth
What is amway?
Amway is a direct selling company and manufacturer that uses network marketing to sell a variety of
products, primarily in the health, beauty, and home care markets. [3][4][5] Amway was founded in 1959.
Reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010. [1] Its
product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary
supplements, water purifiers, air purifiers, insurance and cosmetics. In 2004, Health & Beauty products
accounted for nearly 60% of worldwide sales. [6] Amway conducts business through a number of affiliated
companies in more than hundred countries and territories around the world. [7] It is ranked by Forbes as
one of the largest private companies in the United States.
The reason for success of Amway is nothing but the MLM or direct marketing
What is MLM?
the products and company are supposed to be marketed directly to consumers and potential business
partners by means of relationship referrals and word of mouth marketing,
Independent distributors develop their organizations by either building an active customer base,
who buy direct from the company, or by recruiting a downline of independent distributors who
also build a customer base, thereby expanding the overall organization. Additionally, distributors
can also earn a profit by retailing products they purchased from the company at wholesale price
Defination: