Presenting
A
Case Study
“Hospital 2000
Information
System”
Priyanka Kothari
MBA-I ROLL NO-42
CASE - HOSPITAL 2000 INFORMATION
SYSTEM
The case describes -
The system, the network architecture, need, importance
and process of implementation of the Hospital 2000
Information System in the Asia's largest private hospital -the
Bumrungrad Hospital Public Company Limited(Bumrungrad).
The challenges faced while implementing Hospital 2000 IS
Elaborates the benefits reaped by Bumrungrad after the
successful implementation of the system.
In January 2003, Intelligent Enterprise Asia, a leading IT
magazine in Asia, announced the Intelligent 20 awards
recognizing the top 20 IT-savvy companies in the continent.
CASE - HOSPITAL 2000 INFORMATION
SYSTEM
Judges from the world's 10 leading consulting firms including
IDC, Accenture and Gartner, selected the winners. One of
the awardees was the Bangkok (Thailand)-based
Bumrungrad Hospital Public Company Limited (Bumrungrad),
Asia's largest private hospital. Notably, Bumrungrad became
the first hospital in Thailand and the first company in the
healthcare industry to receive such an award. Bumrungrad
was recognized for successfully implementing the Hospital
2000 information system (IS). The Intelligent 20 award was
only one of several awards Bumrungrad received for its
Hospital 2000 IS . In February 2003, CIO Asia magazine
included Bumrungrad in its list of top 100 companies for its
foresight in deploying an advanced hospital information
system (IS).
CASE - HOSPITAL 2000 INFORMATION
SYSTEM
The hospital’s IT operations were scattered across four
systems, running various mutually incompatible application.
This meant Bumrungrand had to put more staff on board
for maintenance. Due to the incompatible application,
hospital staff could not access the latest patient data
quickly, causing inconvenience. Hence, Bumrungrand was
looking out for an advanced hospital IS which could address
several needs at one go. Established in September 1980,
Bumrungrad was originally a 200-bed facility. The initial
investment was Thai Baht 90 mn. The hospital was jointly
owned by the Bangkok Bank. In view of the intensifying
competition in Thailand's healthcare industry and to
generate international appeal, Bumrungrad was looking for
ways and means to enhance service quality.
The issues...
1. To stay in intensifying competition in Thailand
2. Problems while implementing the system
3. Problem of better services to the patients
4.The problem of benefits hospital could derive
as a result of such modifications
Solutions …..
To stay in intensifying competition in
Thailand
Need of “HOSPITAL 2000 INFORMATION SYSTEM” in view of
the intensifying competition in Thailand's healthcare industry
and to generate international appeal, Bumrungrad was
looking for ways and means to enhance service quality
Solution …..
Problems while implementing the system
On December 17, 1999, Bumrungrad successfully switched over from
its old IS to its new customized Hospital 2000 information system.
However, implementing the system was not easy, considering the
number of tasks involved.
1.Data Conversion
The first major task was data conversion. The four systems
from which data had to be retrieved were a commercial
outpatient system, a commercial accounting system, an in- house
in-patient system and a document management system (DMS).
2.Training
Another important task was training the 1200 hospital
personnel and 200 physicians. Training was impacted by GCS staff
in association with Bumrungrand’s education and training
department.
Solution …..
Problem of better services to the patients
Over the years, Bumrungrad made constant efforts to upgrade the
Hospital 2000 IS to provide better service to patients. In February
2002, an interesting and useful feature –
Picture Archive Communication System (PACS) - was
incorporated into Hospital 2000 IS. Known as Amalga, it was run
on a Microsoft Windows 2003/SQL Server platform. The
estimated cost of the PACS was 28 mn Thai baht. PACS
comprised all X-Ray images stored in digital format. This
enabled Bumrungrad to process radiology studies digitally
instead of using films.
Solution …..
The problem of benefits hospital could
derive as a result of such modifications
Hospital 2000 IS led to a significant improvement -->
In the efficiency of operations at Bumrungrad.
Hospital 2000 was the first IS in the healthcare industry in
Thailand that combined all front office systems, all
medical, nursing and ancillary departments, and back
office accounting functions into one database.
THANK
YOU
