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To Be Deleted: Customer Feedback Form Name

The document appears to be a customer feedback form for a vehicle repair and service dealership. It contains 16 multiple choice or short answer questions regarding the customer's experience having their Tata Ace vehicle serviced. The questions cover topics such as explanation of repairs, pricing satisfaction, parts availability, vehicle mileage, booking process, warranty claims handling, wait times, communication with advisors, estimates, delivery times, repeat problems, mechanic and facility satisfaction, overall experience, vehicle likings, and an open suggestion field.

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raghudon053
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53 views3 pages

To Be Deleted: Customer Feedback Form Name

The document appears to be a customer feedback form for a vehicle repair and service dealership. It contains 16 multiple choice or short answer questions regarding the customer's experience having their Tata Ace vehicle serviced. The questions cover topics such as explanation of repairs, pricing satisfaction, parts availability, vehicle mileage, booking process, warranty claims handling, wait times, communication with advisors, estimates, delivery times, repeat problems, mechanic and facility satisfaction, overall experience, vehicle likings, and an open suggestion field.

Uploaded by

raghudon053
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRES

CUSTOMER FEEDBACK FORM

Name: To be deleted

Place:

Q1.) W h ere the repairs & services that were done to your Tata Ace, fully explained or not?

Yes No

Q2.) Are you satisfied with price/ Charges paid for the service?

Satisfied Dissatisfied

To be added

Q3.) Are you satisfied with Spare parts availability, Genuinely ?

Satisfied Dissatisfied

Q4.) Are you satisfied with Mileage of Mini-Truck?

Satisfied Dissatisfied

Q5.)Type of work service required in your vehicle?

Paid Free Paid repair Warranty

Q6.)Did you have to make advance booking for service?

Yes No

Q7.)If your vehicle is under warranty was it immediately accepted or it took time for decision to be
taken?

Immediately Not immediately

Q8. For services after minor accidents, are they helpful in “ Economic Servicing” with Insurance
companies Inspection , Billing and reimbursing etc, ? ( If this is relevant, please take it )
Q8.)When the vehicle arrived at dealership, how long did it take for the vehicle to be taken into the
workshop?

10min 20min 30min 45min

Q9.)Did you interact with service advisor about the problem?

Yes No

Q10.)Did the workshop give you a proper estimate of time & cost?

Yes No

Q11.)After servicing was it delivered on time?

Yes No

Q12.)Did you go back to the workshop for the same problem shortly afterwards?

Yes No

Q13.)Are you Happy with service mechanic, cleanliness & workshop infrastructure?

Satisfied Dissatisfied

Q14.) How was the overall experience with Tata Ace?

Excellent Good Moderate Bad

Q15.)Likings of the vehicle compared with other competitor vehicle?

Brand Product Service Quality

Q16.)Suggestions, if any ……………………………………………………………………………………………………

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