47ESS - Assignment Manager Configuration
47ESS - Assignment Manager Configuration
7)
Determines how to
process qualifying
candidates for the rule
… to best candidate
Employee: Craig
Skill: Network
Workload: 18 SRs
Employee: Ellen
Assign incoming service requests…
Skill: CPU
Workload: 10 SRs
Employee: Jack
Skill: Network
Workload: 20 SRs
Employee: Ellen
Skill: CPU
Rule Workload: 10 SRs
scores
Employee: Jack
Skill: Network
Workload: 20 SRs
Assign
positions/employees
Assign
to data
positions/employees
to data
Keep creator
on team
Europe Y Johansen N
Asia N Lee Y
Assigned Assigned
Organization Person
Europe --
-- Lee
Module 47: Assignment Manager Configuration 21 of 26
Assignment Scoring Mode: Organization-Oriented
Person in
Organization Match Match
Organization
North America Y Conway Y
Europe Y Johansen N
Asia N Lee Y
Assigned Assigned
Organization Person
North America Conway
Europe --
-- --
Person’s
Person Match Match
Organization
Conway Y North America Y
Johansen Y Europe N
Lee N Asia Y
Assigned Assigned
Person Organization
Conway North America
Johansen --
-- --
Assigned Assigned
Organization Person
North America Conway
-- --
-- --