Masteral Research-Latest Ed

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IMPLEMENTATION OF STUDENT SERVICES IN DIVINE WORD
COLLEGE OF BANGUED
_________________________________
A Thesis Proposal Presented to
The Graduate School
University of Northern Philippines
Vigan City
_________________________________
In Partial Fulfillment
of the Requirements for the Degree
Master of Arts in Education
Major in Guidance
_________________________________
By:
SHEENA GRACE C. TAGURA
2011
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Chapter I
THE PROBLEM
Introduction
People are the greatest resource of every country and the most effective
agents and managers of change. However, unless the people are equipped with
essential knowledge, skills and the right attitudes, these capabilities can never
become a reality. To become agents and managers of change, the people must be
prepared or educated. They must be equipped with the critical knowledge and
skills, and the right attitudes and values not only to function and live well in a
society, but also to be creative, productive and useful citizens of the country.
These capabilities are most effectively developed in people through education.
Education is defined as any process, formal or informal, that helps develop
the potentialities of human beings, including their knowledge, capabilities,
behavior patterns, and values. It is also regarded as the developmental process
provided by a school or other institution that is organized chiefly for instruction
and learning. (Bellingham, 2002)
He also stressed the important functions that the education system
performs. These functions are both towards the individual and towards the
society. The functions of education towards the individual are: a) to provide the
growth and development of the individual; b)to direct, guide and control the
innate capacities of the child into channels approved by the society; and c)to
prepare the individual for the responsibilities and privileges of adult life. Towards
the society, the functions of education are: a) to maintain the continuity of

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physical and social life; b)to conserve social heritage and culture; and c)to
reorganize, reconstruct and improve human experience, or in other words, to
improve society in all spheres. To attain these educational purposes therefore, is
to have schools with effective and efficient services that will help mold young
people become fully educated.
As cited by Vaquilar (2004), the school is one of the agencies which helps
mold the young into a better citizen. It is an institution that does not only prepare
the individual to meet the needs for survival but it also acts as core energy
through which the nation may coordinate a human energy necessary for the task
of satisfying the material and spiritual needs of the people.
Since the ultimate mission of schools is to ensure the holistic development
of the individual student, student services programs are organized to assist
students attain self-worth and to become effective in their social environment.
These services complement the academic program. They aim to assist individuals
live a well balanced life in all aspects: physical, mental, emotional, social,
spiritual and moral. As such, it provides students opportunities to develop to their
full potential. Without an effective student services program, no academe would
attain its goals to the maximum.
As a Catholic college run by the Society of the Divine Word Missionaries
(SVDs), Divine Word College of Bangued aims at making Christ present in the
life of the students and the community seeks to serve. It is founded on Christian
democratic principles dedicated to serve the needs of education of the people of

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the Province of Abra and Northern Luzon, through the service of the dynamic and
scientifically oriented administration, faculty and personnel.
The school based on an educational philosophy, which subscribes to an
equitable, relevant, efficient and quality education for its clientele. It offers a
well-integrated education wherein academic pursuits dialogue with faith, religious
values and issues of human rights, justice and peace and enculturation. It also
seeks to offer to the students curricula which are vital and responsive to their
growing needs particularly of their community and of the nation as a whole, in
order that they will become responsible, productive and useful Filipino citizens.
DWCB aims to produce Christian and mature graduates fully equipped with
knowledge, values and skills for community living. It further seeks to give faculty
and employees opportunities not only to serve the youth but also the community
with commensurate compensation within the context of social justice and
Christian values. It encourages them to undertake research and intellectual inquiry
for the optimum development of everyone. (DWCB Specific Objectives)
The DWCB had seen the need in its operation particularly in upgrading its
standards in order to achieve its academic goals. Thus, in 1983, during the term of
Father Ambrose Ponce, SVD, the DWCB first underwent a voluntary and private
accreditation with the Philippine Accrediting Association of Schools, Colleges
and Universities (PAASCU) for three programs, Liberal Arts, Education and
Commerce. These were conferred Level 1 status during his term as president.
Father Antonio E. Alagao, SVD succeeded Father Ponce in 1985. It was during
his administration that the three accredited programs were conferred Level 2
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accredited status by the PAASCU (DWCB PAASCU Vol. II 2008). The school
underwent substantial reforms and changes. And during the administration of
Father Nicandro Vergara, SVD, Father Jerome A. Adriatico, SVD, and Father
Alberto Figueras, the three accredited programs were again visited. Subsequently,
in March 2007, the grade school department unanimously made a decision to
apply for accreditation to PAASCU. And in 2009, the DWCB Grade School
Department received a notice from the PAASCU qualifying the department to
apply for Level 1 status. The next visit is slated on November 2010.
While it is a fact that the PAASCU is tasked to accredit schools, it is still
imperative to initiate an evaluation that would cover areas of student services
which are not considered by the accrediting body. Areas that are not part of
PASSCU evaluation but will be included in this study are campus ministry,
internet, school publication, and security. The researcher also seen the importance
of including the immediate recipients of the services which are the pupils and
students. Thus, evaluation will get more holistic result.
Hence, this research study is concerned with the assessment of the level of
implementation of student services along eight areas namely guidance, library,
clinic, campus ministry, internet, school publication, security and canteen in the
Divine Word College of Bangued, Bangued Abra specifically to the elementary,
high school and college department. It will also seek to find out the standing of
the student services in terms of the personal and professional profile of the school
administrators and student services. It further wanted to know the extent of

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implementation of the different student services as well as the level of satisfaction
of the pupils/students.
Hopefully, the findings of this study maybe of help primarily to the
student services personnel for them to have a guide in modifying the weaknesses
of the different services and enhancing their positive aspects. For the teachers and
administrators for this may serve as a reminder for them that student service
offices could not stand with the sole management of student services personnel
but they are significant part in the attainment of these services goals. For the
pupils/students who are the inspiration of all the efforts, that this study may bring
about significant contributions for their total development and well-being.
Statement of the Problem
This study will try to find out the extent of implementation of the student
services in Divine Word College of Bangued in Bangued, Abra during the school
year 2010-2011.
Specifically, it will seek answers to the following questions:
1. What is the profile of the student services personnel and administrators in terms
of the following personal and professional factors:
a. sex,
b. age,
c. civil status,
d. number of children,
e. educational attainment,
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f. monthly salary,
g. length of service, and,
h. relevant trainings/seminars attended?
2. What is the extent of the implementation of the student services in Divine
Word College of Bangued along the following:
a) guidance,
b) library,
c) clinic,
d) campus ministry,
e) internet,
f) school publication,
g) security, and
h) canteen services?
3. What are the problems in the implementation of the student services as
perceived by the student services personnel?
4. Is there a significant relationship between the extent of implementation of the
student services and the respondents’ personal and professional factors?
5. What is the degree of satisfaction of the pupils/students in the implementation
of student services?
6. Is the degree of satisfaction of the pupils/students in the implementation of
student services influenced by the extent of implementation of its
components?
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Scope and Delimitation of the Study
This study will assess the level of implementation of student services of
the Divine Word College of Bangued along guidance, library, clinic, campus
ministry, internet, school publication, security, and canteen services. The extent of
implementation of the student services will be correlated with the personal and
professional factors. The personal and professional factors of the administrators
and student services personnel will include sex, age, civil status, number of
children, educational attainment, monthly salary, length of service, and relevant
trainings/seminars attended.
Problems encountered by the student services personnel in the
implementation of the student services will also be looked into the study.
Moreover, the level of satisfaction of pupils/students in the
implementation of student services will also be studied.
A total enumeration of administrators, student services personnel, full time
teaching personnel, and the sample size of the pupils/students in the three
departments of the Divine Word College of Bangued will be taken as respondents.
The sample size of the pupils in the grade school department will be limited to the
fifty percent of the grade six only. This will also be true to the high school and
college departments, wherein fifty percent of the fourth year students will be
included as the respondents. The data on student services will be gathered through
the use of a questionnaire-checklist. The researcher will adopt the validated
questionnaire used in the study of Aquino (2007). Likewise, the researcher
constructed a questionnaire to assess the level of satisfaction on the extent of

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implementation of student services. It will be content validated by experts along
student services.
The data will be analyzed using frequency, percentage, mean, simple
correlation analysis, and multiple regression analysis.
Theoretical Framework
The researcher will be guided by the following concepts and studies that
provided relevant ideas that will be in this study.
On Student Services
Student Services are conceived to be broader than just the services
performed by the special workers. It is the integrated program offered by schools
to enhance the total educational experience of the students. It includes all services
to students performed in the spirit of the following assumptions; a) individual
differences are anticipated, and every student is recognized as unique; b) each
individual is to be treated as a functioning whole; and c) the individuals’ current
drives, interests, and needs are to be accepted as the most significant factor in
developing a student service program.
As defined by Abaoag (2010) in her dissertation, education is
conceptualized as a system consisting of three major elements, or sub functions:
instruction, administration and service. The instruction element in the system is
primarily a teaching function. Administration is a management function and
service is a helping function.

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This is where student services come in. Students should receive the
assistance so essential to his highest success.
Aquino (2007) stated that one of the major goals of student services
personnel is to assist in total student development, including professional,
intellectual, and academic development. The quality of education depends in
significant part on a student’s experience with peers within the classroom; it also
depends on the quality of academic and other services delivered to students.
Fontanilla (2007) stated in her dissertation that a high rating was obtained
by the three Divine Word Colleges in Region 1 in terms of the ten dimensions,
namely, purposes and objectives, instruction, faculty, research, extension services,
library, laboratory, physical plant and facilities, student services and
administration.
Moreover, Manzano (2003) as cited by Fontanilla (2007), in her study on
the “Status of National High Schools in Ilocos Sur”, she found out that the student
services provided is “moderately adequate” in the medical and dental services;
“adequate” in the guidance and counseling services; and moderately adequate in
the food services.
In the study of Aquino (2007), it was found out that majority of the
student services personnel are females, aged 27-33 years old, married, Bachelor’s
degree holders, have served for 6 years and below, and attended minimal trainings
and seminars. It also came out that the adequacy of facilities and equipment of
student services is “fair”. Among the services, the clinic got the highest
assessment while the library, internet, and security got “low” and “fair” ratings.
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The student services of the Divine Word College of Vigan on the extent of its
delivery was interpreted as “high”. When the student services are considered,
campus ministry got the highest rating while internet and canteen services got the
lowest ratings. On the overall, there is an inverse significant relationship between
the extent of delivery of the student services and educational attainment of the
student services personnel. In details, educational attainment is significantly
related to guidance services, campus ministry services, security services, and
canteen services. This indicated that the lower the educational attainment of the
student services personnel especially in guidance, library, campus ministry,
security, and canteen, the higher the extent of delivery of its services.
On Guidance Services
Guidance is a systematic way to one’s self-discovery leading to self-
understanding and self-discovery. Because of this, varied activities are prepared to
help the person understand himself and, to improve his skills and interests and
eventually become a well-adjusted individual (Miguel, 1999). Guidance services
are carefully planned to cater to clients’ basic needs. Miguel (1999) enumerates
these needs as follows:
1. Emotional needs pertain to the basic clamor of the person to satisfy his
feelings like his need for love, recognition, acceptance and respect.
2. Intellectual needs refer to one’s curiosity to satisfy his quest for
learning/knowing. Examples are learning new concepts, learning new patterns of
expression or acquiring new ideas.

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3. Physical needs point to a person’s desire to overcome impaired physical
abilities which may affect learning. Examples are impaired hearing and poor
eyesight.
4. Social Needs means one’s preference to be with groups of people where
one feels being loved and accepted.
With Guidance closely interrelated with education, it is expected that after
knowing the client’s strengths and weaknesses, the individual initiates self-
development through the guidance of the counselor.
Kapunan (1974) added that guidance services include the following:
services rendered to an individual and his needs, services to staff members in
providing for leadership, securing cooperation of the staff members, assisting
teachers in utilizing information, organizing and conducting in-service training,
and services pertaining to evaluation of services- follow-up, making results
available, surveys, securing cooperation of parents and community and
conducting research to further improve guidance services.
Rambuyon (2005) found out in her study that teachers, students and pupils
assessed the level of implementation of the activities on the eight guidance
services (Orientation Service, Individual Inventory Service, Testing Service,
Counseling Service, Remedial and Enrichment Service, Service to
Administrators, Teachers and Parents, Vocation and Career Guidance Service,
and Follow-up Service) as “very good”. The over-all level of implementation of
the University of Northern Philippines Laboratory School’s Guidance Services
was “very good”.

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In the study of Mammuad (2009), the status of the guidance program in
the Divine Word College of Vigan in terms of organization and management was
found out to be “high” while the implementation of all the guidance services is
perceived as implemented to a “high” level. Three guidance services received the
highest mean rating of 4.0 (information, counseling, and testing) while the follow-
up service got the lowest mean rating. The adequacy of facilities, equipment,
materials, and supplies was perceived to be adequate.
Based from the results of her study, Mammuad (2009) proposed that all
personnel in the institution should be aware and should execute their guidance
roles so as to maintain the strong organization and management of the Guidance
Program. Follow-up service should be implemented in a well structured manner
like preparing a detailed plan for follow-up activities with the clients. The
administration should provide the essential facilities, equipment, materials and
supplies especially those which were found out to be none and inadequate.
Doles (2004) found out in her assessment of guidance services in the six
campuses of the Ilocos Sur Polytechnic State College that as a whole, the
respondents appraised individual inventory as the highest while follow-up got the
lowest mean. Among the six campuses, the respondents from Santiago campus
gave the highest assessment on the guidance services while the respondents from
Narvacan Campus have the lowest assessment.
Based from the results of her study, she recommended that administrators
should be conscious of their role in the guidance program since they are the key
persons in the organization and management of the guidance program. With it,
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they will be able to share their insights for the improvement of the guidance
program.
Likewise, Tabuyo (2004) pointed out in his research that the effectiveness
of the guidance program of the Divine Word College of Laoag along the five
services in the three departments falls within the level “Usually”.
Abaoag (2010) found out in her dissertation that the guidance offices of
the Public Schools in Abra Division are not allotted with sufficient budget to
support the implementation of the guidance services. Further, those schools with
more number of students do not meet the standard counselor-student ratio.
Likewise, the physical facilities, equipment, materials and supplies were assessed
as “fairly” adequate. On the overall, the guidance services of the Public
Secondary Schools in the Division of Abra were implemented at a “fair” level.
Placement service got the highest assessment “high” while testing service got the
lowest “fair”.
It was also concluded by Abaoag (2010) that the fair level of
implementation of the guidance services of the Public Secondary Schools in Abra
could be due to the fact that other guidance activities are not conducted. Further,
majority of the guidance counselors have teaching assignments so they do not
have enough time to implement to the fullest the guidance activities. It may also
that the guidance counselors are not updated on the current trends in guidance and
counseling.
From the study of Adriatico (2008), the status of guidance program in
Divine Word College of Bangued in terms of organization and management was

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found out to be “strong” while the implementation of the guidance services was
perceived to be implemented to a “great extent” with information service having
the highest mean rating and follow-up service having the lowest mean rating. The
facilities, equipment, materials and supplies were viewed by the respondents to be
fairly adequate.
Since the study focused only on one student service, which is guidance
service, the researcher included seven others to cover all the student services
offered by the institution. Moreover, the study of Adriatico (2005) considered
respondents from the college department only, this is the reason why the
researcher included respondents from the high school and elementary for a wider
scope.
On Library Services
The library is the first source of information that is why the collection
must be adequate to meet the needs of its patrons. Materials must be up-to-date,
sufficient in quantities to answer information questions and provide resources for
research. Adding regularly to the collection is the best way to provide appropriate
materials for the increasing demands of the clients. (Borja, 2010)
In like manner, Raras (2006) stated in his dissertation that in order to
attain academic excellence, many things should be prepared, evaluated and
improved. One is to undergo AACCUP accreditation. In the publication world,
availability of library facilities facilitates better campus journalism.
According to Evans (2005), Collection development or information
acquisition is a universal process. It focused on meeting the information needs of

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the people in a timely and economical manner using resources locally held, as
well as for the other organizations. As a dynamic process, it is based on these
philosophical foundations that:
1. Collection development should be geared primarily to identified needs
rather than to abstract quality, however, an identified need can be a long
term (more than five years into the future) not just an immediate need;
2. Collection development to be effective must be responsive to the total
community’s needs, not just to those of the current or the most active
user.
From the study of Borja (2010), it was found out that the DWCB college
library satisfactory met the standards for Filipiniana curricular support along
General education courses in terms of adequacy and recency as prescribed by the
Philippine Association of Academic and Research Libraries (PAARL). Moreover,
it also came out that the DWCB library to some extent comply to the minimum
requirements for Filipiniana curricular support along professional subjects for
business education, teacher education, liberal arts and nursing education of
PAARL, the Philippine Accrediting Association of Schools, Colleges, and
Universities (PAASCU) accreditation standards and Commission of Higher
Education (CHED) memorandum orders.
Along the findings and conclusions, she recommended that the DWCB
administration should support the implementation of the Filipiniana Acquisition
Program to upgrade the Filipiniana curricular support of its program offerings and
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that a follow-up study be conducted for the effectiveness of the acquisition
program to develop the Filipiniana collection of the DWCB college library.
Similarly, Mecos (2009) found out that the existing status of the library
system of Candon National High School in terms of library technical services is
“moderately” efficient. In terms of library resources, on the other hand, hardware
resources are “slightly” adequate; software resources are “slightly” effective and
the person-in-charge of the library is “much” capable in carrying out technical
services.
According to her, the constraints of the existing manual library system of
Candon National High School are “recording of book information in the accession
record book especially books of multiple copies,” “creating catalog cards and
maintaining card catalog with author, title, subject for each book in the
collection,” “checking availability of books,” “checking library collections in
making inventory” and “preparing different types of reports.”
Moreover, she also pointed out that the adequacy of hardware resources in
an organization would help its employees to carry-out computer related works.
Using ineffective software in an organization affects the attainment of their
objectives. The capability of the librarian to administer library works contributes
to the attainment of the objectives of the school library.
In light of her findings and conclusions, she recommended that since the
library is the heart of the school; therefore, it should be one of the priorities of the
administration to support. A computerized system must function accordingly to
lessen manual procedures and for greater efficiency of library works. The
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librarian concerned must work exceedingly hard in order to improve the technical
services by applying new technologies and techniques. It is utmost important to
accommodate student needs especially when borrowing books.
On Clinic Services
Health is an outgrowth of man’s constant search for more effective and
more enjoyable living. To live an effective and enjoyable life has been the central
dominant purpose of mankind from the beginning of recorded history. To attain
this goal, mankind has studied the phenomena of the universe, controlled the
forces of nature, developed languages, invented various devices, instituted new
practices, written laws and regulations, established institutions, and even sought
to improve man’s basic endowment.
Health of the children has long been the concern of the public, with
individual and group effort to improve the health of children. Health promotion is
a recognized component of present-day functional public school education which
is designed to prepare each youngster to deal with life’s academic, cultural and
practical needs. No phase of the school’s activities has more to contribute to the
student than does the health program. Closely interwoven with all phases of
school-life the health program aims to develop each student in terms of his
present and future needs.
According to the World Bank (1998), even if health status has improved in
the Philippines, it remains unsatisfactory compared with other middle income
countries in the region. The decline in infant mortality in the country, a key
measure of health status, has been the slowest among the Asian countries in the
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past decades (DOH 1993). Compared with other members of the Association of
Southeast Asian Nations (ASEAN), the Philippine infant mortality and maternal
mortality rates (IMR and MMR) continue to be worse than those of South Korea,
Malaysia and Thailand (World Bank 1998).
To minimize health risks and hazards, every child should be taught early
in life, that to preserve his own life and his own health and the life and health of
others, is one of his most important and constantly abiding duties. Some measures
are needed which shall compel children to make a health examination of
themselves and thus elicit a practical application of the lessons of sanitary science
in the everyday duties of life.
Peredo (2008) conducted a study to assess the health status of elementary
pupils of St. Paul College of Ilocos Sur, and its relationship to their socio-
demographic factors and health habits. She found out that the extent of health
habits of the elementary pupils along food selection, composition and preparation,
personal hygiene, sleep and rest, activity and exercise, and safety and protection
from diseases is “very good”.
With such findings, however, Peredo (2008) recommended that the school
should tap the RHU (create linkages) for the promotion of free micronutrient
supplementation program to be given to school children and the administration,
together with the head of the canteen services should plan a better menu that
supports the nutritional need of the elementary pupils.
Eder (2000) evaluated the dental health of the intermediate pupils and the
secondary school students of the University of Northern Philippines and she

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found out that most respondents suffer from dental caries, pulpitis, and
malocclusion. The respondents are in their early adolescence age, female, belong
to small size families earning a monthly income of P5, 000 to P7, 000, and have
parents who are college graduates. It was also pointed out in her study that there is
a significant relationship between oral hygiene practices and of the respondents
and the extent of dental caries and malocclusion.
Because poor health has an immediate effect upon a person, concern for
health should be part of every school. Health goals should assess the present
status of students/pupils and treat conditions that interfere with school
functioning. The administrators must establish safety measures to avoid hazards
to their future health.
On Campus Ministry
Pupils and students deserve the greatest attention because they are the
hope of the society and of the Church; they represent the future. That stage of
youth which is a preparation for the work of adulthood is linked to the school. The
school, as an institution has a strong influence in the lives of young people. Yator
(1996) believed that the environment in which teachers and educators make their
greatest commitment to the formation of young students. It is not only a place to
learn ideas but also a place to learn by practicing Christian virtues. It is in the
school that where young people, who have more and more intellectual material to
learn, can acquire an understanding of the Christian faith.
It is then the commitment of the campus ministry to facilitate the
integration of knowledge, spiritual maturity and responsibility which will lead to

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the holistic view of themselves in relation to their role in society and in the
Church. For this fact, Campus Ministry is an essential and an officially recognized
apostolate of the Catholic Church. It is primary directed to the integral growth of
student, faculty, and non-teaching personnel. It generally aims to promote
theological and biblical study and reflection for the formation of Christian values.
In the Divine Word College of Bangued, Campus Ministry aims to form
basic ecclesial community. In the spirit of Trinitarian spirituality of St. Arnold
Janssen, it hopes to attain the following goals:
1. Bear witness to a truly Christian life, one inspired wholly by the spirit
of the message of salvation, whose soul is love.
2. Administer the sacraments in order to build up Divine Word College
of Bangued as a truly Christian community and shape it into a symbol
of God’s presence in the world.
3. Provide liturgical services which are both in conformity with the
practices of the Universal Church and the indigenous culture of the
people.
4. Promote the formation of all members of the school into a man and
woman with a deep Christian faith who in their lives are guided by
Christian values.
5. Promote regular faith life sharing formation, Bible-sharing,
recollection, retreats and community building among the members of
the community.
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6. Promote the religious well being of non-Catholic members of the
school community while at the same time obtaining their assurance
that they will not proselytize among the members of the community.
7. Prevent the spread of erroneous doctrines and dubious moral behavior
among the members of the school community.
8. Keep the school community well-formed by means of lectures,
conferences, and the like on the developments in the Church,
particularly on matters of faith and morals.
9. Promote an awareness of social issues and concerns and respond these
in ways and means that are deemed necessary and appropriate.
10. Express solidarity with the poor, through the personal and community
involvement in institutional outreach and activities.
In the study of Sr. Jalea (1998) as cited by Aquino (2007), based on her
findings, she came up with the following conclusions:
1. The objectives, activities and results of the Campus Ministry were
attained.
2. Respondents personally integrated the values fostered by the Campus
Ministry.
3. Highest rated values were the “Kingdom Values” and lowest rated
were the “Civic Values”.
4. The problems encountered by the Campus Ministry as perceived by
the respondents were “moderately serious”.

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5. “No Campus Ministry Manual and Procedures” was the highest rated
problem as perceived by all the respondents.
6. When student-respondents were grouped by department, their highest
rated problem was “lack of evaluation of activities/programs”.
With such conclusions, she made some recommendations to the school
administrators and teachers of the Divine Word College of Vigan for the
improvement of its Campus Ministry.
1. Realign emphasis on the Campus Ministry program to give more stress
to civic values.
2. Formation of Campus Ministry Manual and Procedures.
3. Involvement of students in the evaluation of activities and programs of
the Campus Ministry.
4. Activities, planning and evaluation procedures, and current programs
be reviewed by a team composed of representatives of administrators,
teaching personnel, non-teaching personnel, students and members of
the Campus Pastoral Council and possible programs be formulated
relevant to the present needs of the community or society.
In addition, Aquino (2007) noted that as a whole, the four groups of
respondents namely administrators, teaching and non-teaching personnel, student
services personnel, and students gave a “high” rating to campus ministry.
According to her, this might be attributed to the fact that campus ministry is an
apostolate of service to the entire school community. It provides care and concern
for persons; proclaims the Gospel and its value; builds and strengthens a
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community of faith; celebrates the life of a community especially through the
liturgy; and provides inputs to the policy and decision-making process of the
school with regard to religious activities.
Furthermore, Gempesaw (2005) found out in her study that the overall
status of the formation program of St. Benedict Institute in Vigan City was rated
“very high” except for financial aid which has been rated as “high”. The overall
level of effectiveness of the formation program is rated “very high”.
Recommendations as to contribute to the effectiveness of the formation program
were as follows: a) the status of the formation program along with spiritual
development and school curriculum should be maintained; b) the status of the
program along with financial aid should be improved; c) linkages from different
agencies, be it foreign or local, be tapped, and look for other means of resources
to sustain more of the said program; d) St. Benedict Institute should work for
measures to improve responsiveness and cooperation; d) teachers should be given
more incentives to keep in the formation/congregation and make them love more
their jobs; and e) status of the formation program should be improved to become
more effective.
On Internet Services
Internet refers to a global collection of interconnected networks- a network
of networks linking computers globally. It is a huge web spun digitally across the
globe, providing access to information stored in individual computers to anyone
who is “linked.” The Internet offers tremendous educational potential to the

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educational sector. It provides either access to information or venues for learning,
networking, and participation or collaboration.
The importance of the presence of internet, e-mails, and world wide web
was stressed by Co Kue (2010). According to her, computer technology has a
great impact in our society as well as on education. It serves as a tool in shaping
and improving quality education. By means of creating complex application that
could serve as instructional aid, computer stimulates the imagination and thinking
of students. Computers also facilitate office works like in the preparation of
schedule of classes, enrolment procedures, and database for storing data.
Bisares (2010), in her study on “Basic Literacy of the Grade Six Pupils of
the Divine Word College of Bangued”, concluded that the grade six pupils have a
“high” literacy rating in the aspects tested namely Knowledge in Computer (Basic
Computer Concepts and Keyboarding Skills); Knowledge of Basic System;
Knowledge of Application Software such as Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, and Internet.
However, she cited problems encountered by the grade six pupils in their
computer classes. Most respondents expressed that there is a limited hands-on
training/ opportunity in the computer laboratory.
On the basis of her findings and conclusions, she recommended that the
computer laboratory be expanded to accommodate more pupils, giving them more
time for hands-on. Additional computers must be procured to respond to the needs
of the pupils. She also recommended that further researches be conducted to look
into other aspects of computer literacy of pupils in the grade school.

26
Equally, Ignacio (2003) found in her study that third year high school
students of Sections Pierre Curie and Marie Curie in Lorma Colleges Special
Science High obtained a “very good” level of cognitive skills on the use of
spreadsheet software along formatting worksheet, solving mathematical problems
and charts. It also came out that respondents’ application skills in Spreadsheet
Software is significantly affected by the cognitive skills in Spreadsheet software
of the students.
The study conducted by Quitevis (2009) stressed that computer and
internet literacy seminars and trainings should be organized for students and
teachers to update and enhance their knowledge and skills on Information and
Communication Technology (ICT). He also mentioned that the school should ask
support from the agencies that are tasked to promoting computer literacy by
requesting free computer units and internet connection, and sustainable support
for their continuous operation. Moreover, he also recommended that teachers
should employ Computer Aided Instruction (CAI), such as the use of Software-
Tutorial program, instead of the usual traditional Lecture- Discussion-Practicum
approach to make variations in teaching.
Bose (2008) found out in his dissertation that the Technology and
Livelihood Education (ICT components) grade and skills in word processing
application of the students in selected public and private schools in the Province
of Abra had “good” level of performance. However, their performance is
significantly different in the favor of the students of the private schools. The TLE
27
(ICT component) grade was highly correlated to the knowledge and skills in word
processing.
Other findings of his study were that along the computing resources,
public and private high schools have limited number of computer hardware and
software facilities although they have fast processors and fairly recent operating
systems. The private schools commonly used computers with Pentium processor
while public high schools commonly used Celeron type since they were recipients
of the same computerization project initiated by the Department of Trade and
Industry.
In line with the know-how of the administrators on computers, he also
stated that the administrators of the private high schools are more knowledgeable
and skillful users of computer than the administrators of the public high schools
particularly in the use of word processing like MS Word and electronic
spreadsheet like MS Excel. This is due to the fact that private high school
administrators have more exposures in computer operations since most of their
jobs in the office are heavily dependent on the use of computers like in the
preparation of school forms and other documents. While on the part of the
teachers’ group, both of them are equally competent in manipulating computer
and using application software.
From his study, it was also found out that the lack of computer is the
single biggest obstacle and all other issues like lack of enough technical assistance
for operating and maintaining ICT resources, lack of teacher training

28
opportunities, and lack of funds for operations were considered barriers to the use
of ICT in the instructional process.
On School Publication
It is said that the school paper is an indispensable part of a well-developed
school life. An effective paper helps to build the pride that is the basis of school
spirit; it properly interprets newsworthy events in the institution it serves; and it
provides a medium of expression for students interested in writing for publication.
According to Raras (2006), a journalist is like a historian. His duty is to
seek out the truth and present to the readers not what the establishment would
wish to them to know but the truth as near as he can to attain it.
Likewise, Tejero (2002) mentioned that the school paper is a vehicle for
community development. It shapes proper attitudes and values through informing
and enlightening its constituents of current relevant issues.
Cruz (1991) gave a list of modern functions of campus papers:
1. Information function
2. Opinion function
3. Education function
4. Watchdog
5. Laboratory function
6. Documentation function
7. Entertainment function and
8. Developmental function.
29
It was stated in Campus Journalism Act signed by former President
Corazon Aquino of Republic Act 7079 that student publication as a form of media
is defined as any issue of any printed material that is independently published by
and which meets the needs and interests of the studentry.
Tejero (2002) stated in her findings that according to respondents, most
school papers in metro Vigan are “very good” along journalistic writing, lay
outing and overall manuscript. The results show that all the school publications
meet a good quality of journalistic writing and lay outing.
Moreover, Castañeda (2005) has found out in her study on the
effectiveness of school publications at Vigan City Division that there are
significant relationships between the personal/professional related factors of all
the respondents and the level of effectiveness of the school publications.
Significant relationships are also perceived between the personal/professional
factors of the school administrators and paper adviser and the extent of
implementation of Campus Journalism Act.
Based from her study, it also came out that the level of performance in
Communication Arts of pupils who are members of the editorial staff significantly
differed from that of the non-members. Like wise, the level of the quality of the
school paper was significantly related with the educational attainment of teachers.
In the dissertation of Haboc (2009), he found out that there is a high
degree of relationship between the quality of school paper and its impact. In light
with his findings, he recommended that publication advisers and student writers
should be given the chance to attend journalism seminars and training programs to
30
improve/enhance their journalistic skills along journalistic writing, lay outing,
content, and readability.
Guidang (2010) found out in her study that the overall quality of school
papers of the seven schools in Tayum Disctrict in the Division of Abra was at the
“average” level and the overall Communication Arts achievement of pupil
respondents was at the “satisfactory” level.
With such findings, she recommended that teachers should strive to
achieve higher level of education and attend related trainings and education
because they greatly affect the level of quality of school papers. Pupils should
also be given chances to attend trainings to improve their journalistic skills.
On Security Service
As a concept, security is a condition whereby individuals can go about
their daily business affairs in an environment that is relatively safe and
predictable. Its objective is to maintain an atmosphere where the agency can attain
its goals with the least disruption possible. This is done through measures of
protecting life, property and all forms of assets against loss or injury due to man-
made, natural or environmental hazards. Thus security is part and parcel of the
organizational set-up. It is a tool of management without which profit or delivery
of services, as a goal, cannot be pursued effectively.
Ramirez (1993) expressed in his dissertation that security is the concern of
everyone in the organization. It is the responsibility of each and every personnel
to protect their organizational assets. Of greater responsibility, however, are the
heads of offices and those in positions of leadership. They are the ones who can
31
formulate the policies and require lower ranking personnel to adhere to security
regulations.
In the campus security model made by Ramirez (1993), he proposed that
the following should compose the administration of campus security:
1. Director for Campus Security
The director for campus security is tasked with the planning and
supervision of the entire campus security services of the college/university. He is
one who belongs to the academe. Being in the academe, he is aware of the culture
and environment surrounding an academic community and can adopt appropriate
security measures for the campus. The director for campus security can be by
designation with the corresponding incentive for the additional job. He must
possess a thorough knowledge of the fundamentals of security and has a well-
rounded experience in the performance of security functions. He must have a
working knowledge of management and supervision principles, administrative
and staff work, mission and functions of the office concerned, public and human
relations and of course, security principles. He must have at least a bachelor’s
degree, preferably in security administration of military science, law or
criminology. For those with any other bachelor’s degree, he must have undergone
intensive security or military trainings and management courses with at least five
years in security work.
2. Security Officer In-Charge for Personnel and Students Security
He must have a bachelor’s degree preferably in security administration or
military science, law or criminology. For those with any other bachelor’s degree,
32
he must have undergone security or military trainings and management courses
with at least two years in security work. He must be conversant with the mission
and function of the office concerned and must have a working knowledge on
handling labor disputes and student unrest.
3. Security Officer In-Charge for Crisis Security and Investigation
The qualifications of the officer in-charge for this security section are
similar to the two other security officers earlier stated but must have a working
knowledge on calamity/disaster preparedness and investigative techniques.
4. Security Guards
To professionalize the security services in colleges and universities, apart
from the usual requirements by the Philippine National Police Supervisory Unit
for Security and Investigation Agencies (PNP-SUSIA) security guards should
undergo the neuro-psychiatric examination every two years and must have at least
eighty-four (84) units in college or two years college work, preferably along
criminology or military science. He must not be more that 35 years of age at the
time of recruitment.
In the study of Aquino (2007) on the delivery of student services in Divine
Word College of Vigan, she found out that as a whole, the four groups of
respondents “agree” to item 1 “there is a clear security and safety program for
students in the campus”. This got the highest mean rating while the lowest was
given to item 5 “There are control measures for property and equipment brought
in or out of the campus”. The rating presents that the respondents “agree” to the
implementation of the item.

33
It also came out in her study that the number of trainings/seminars
attended by the security personnel has an inverse significant relationship with the
delivery of security services. The results explain that the lesser the
trainings/seminars attended by the security personnel, the higher is the extent of
delivery of its services. Through her findings, Aquino (2007) agreed that a
continuing security education program and in-service trainings on security and
safety for the entire academic community including students should be
incorporated as part of the Integrated Human Resource Development Program of
the institution and incorporate the same into the Institutional Strategic
Development Plan.
On Canteen Services
What the child eats influence his physical health and growth patterns.
Mental development and intellectual development are also affected. For this
reason, meals should be carefully planned and prepared to meet the nutritional
needs of the canteen clienteles especially the pupils/students. Subsequently,
equally important according to Click (1981) is to plan menus according to an
information of the foods the clients like; the facilities and the equipment available
for preparation and serving; the number of personnel available to prepare and
serve food; appetite appeal of the foods; and the cultural meanings of food should
be considered.
Aquino (2007) stated in her study that providing a safe and sanitary
environment for costumers and workers in a food service unit is one of the major
concerns of food service administrators. Safety can never be assured, for

34
accidents can and do occur. Accidents are indications of inefficiency, either
human or mechanical, and usually result in monetary loss to the organization. The
administrators and workers should seek ways of improving working conditions
and employee performance to minimize or avoid accidents.
Battad (1998) has found out in her study that the level of effectiveness of
the school canteen management is “effective” in terms of the different dimensions
as: planning; services delivered; physical facilities; records management and
location and layout. In terms of the school canteen management, it was found out
that there is a significant difference between profit and satisfaction. While the
school canteen management-related factors and the productivity indicators were
found have a highly significant relationship. This shows that the quality
management greatly affects the productivity of the school canteen.
On the basis of her findings made and conclusions drawn, she proposed
that the administrators, canteen managers and other concerned teachers cooperate
with each other in other to have a very effective school canteen in the different
dimensions, thus, the objectives of the canteen is attained.
Alfante, et. al. (2008) have found out in their study on the level of
satisfaction of clients on the services rendered by the DWCB Canteen that among
the respondents, the elementary pupils were the group who were most satisfied on
the products and services and the college students were the group who are least
satisfied on the physical environment of the school canteen.
The follow-up study conducted by Diaz, et. al. (2010) found out that the
majority of the respondents namely pupils, students, and faculty and employees in
35
Divine Word College of Bangued are satisfied with the freshness of goods;
moderately satisfied with the safety package of products; moderately satisfied
with the affordability of prices; moderately satisfied with the lighting and
ventilation; moderately satisfied with the cleanliness and maintenance of the
school canteen; and moderately satisfied with the staff’s responsibility and
courtesy.
Through the group’s findings, the following recommendations were
extended: a) there should be a wider selection of nutritious products and slowly
eliminate junk foods; b) there should be a review on the pricing of goods so that
more clients will patronize the school canteen; and c) the installation of additional
facilities like additional tables, chairs, folded umbrellas outside the canteen.
The various researches and writings presented gave direction to this study
and helped the researcher to realize the importance of knowing the extent of
implementation of the different student services in the school where she is
working, the Divine Word College of Bangued.
The present study is similar with the study of Aquino (2007). However,
this study will include the following which are not part of the said study: a)
personal and professional profile of the school administrators will be correlated
with the level of implementation of student services; b) factors like the number of
children and monthly salary of the administrators and student services personnel
will be considered; c) problems encountered by the student services personnel in
the implementation of student services will be noted; and d) the degree of

36
satisfaction of students/pupils in the extent of implementation of student services
will also be looked into.
Conceptual Framework
The paradigm presents the research problem in a more comprehensible
manner.
It is conceptualized that the dependent variable which is the level of
implementation of student services measured in eight areas namely; Guidance,
Library, Clinic, Campus Ministry, Internet, School Publication, Security, and
Canteen Services could be affected by the independent variable which is the
personal- professional factors namely sex, age, civil status, number of children,
educational attainment, monthly salary, length of service, and relevant
trainings/seminars attended.
Further, it could also be seen that the level of implementation of student
services could influence the level of satisfaction of pupils/students.
Problems encountered by student services personnel in the implementation
of student services will also be looked into.

37
INDEPENDENT VARIABLES DEPENDENT VARIABLES
Personal- Professional
Factors of the Level of
Administrators and Implementation of
Student Services Student Services
Personnel: a. Guidance,
sex, b. Library’
age, c. Clinic,
Level of
civil status, d. Campus Ministry,
Satisfaction of
number of children, e. Internet,
Pupils/Students
educational attainment, f. School
in the
monthly salary, Publication,
Implementation
length of service, and, g. Security, and
of Student
relevant h. Canteen Services?
Services
trainings/seminars
attended?
Problems
Encountered by
Student Services
Personnel in the
Implementation of
Student Services.
Figure 1. The Research Paradigm

38
Operational Definition of Terms
For a better understanding of this study, the following terms are
operationally defined.
Student Services. These are the services given by the school to the
students to further enhance both their academic experiences and their
opportunities for learning and personal growth outside the classroom. It includes
the guidance, library, clinic, campus ministry, internet, school publication,
security, and canteen.
Guidance Services. Sets of planned activities with desired goals to
help the clients secure knowledge and skills needed in making plans and
decisions. The services include: individual inventory, information,
counseling, placement, testing, and follow-up.
Library Services. This refers to the provision of the right book or
reading materials to the right readers at the right time. It also refers to the
dissemination of recorded information necessary in the solution of a
problem.
Clinic Services. It includes the medical and dental services of the
school like health promotion through orientations and advertisements,
health instruction through class visits, seminars and workshops, regular
health check-ups.
Campus Ministry Services. This service includes Eucharistic
celebration, reconciliation, retreats and recollections, para-liturgical
activities, and spiritual direction given to students.

39
Internet Services. This service gives the pupils/students access to
the Internet for researches and other academic- related purposes.
School Publication. This student service creates an avenue for
pupils/students to develop and enhance their journalistic skills. It also
provides relevant information regarding campus news and community
issues.
Security Services. It refers to the protection of the physical plant
and facilities, personnel, students, records as well as the formulation and
implementation of security plans and programs for the safety and wekfare
of the community on campus.
Canteen Services. This pertains to the services wherein students
are served with variety of nutritious and healthy foods.
Student Services Personnel. These are the employees who are
responsible in delivering the different activities to assist the students in their
holistic development.
Personal- Professional Factors. It is a term used to show the personal
and professional profile of the school administrators and student services
personnel. These factors include sex, civil status, educational attainment,
employment status, other school-related job, salary scale, membership in
professional organization, number of years as a guidance counselor, and
professional development.
Sex. This refers to the classification of the administrators and

student services personnel as male or female.
40
Age. It refers to the administrators and student services personnel’s

number of years from birth up to the time of this study was undertaken.
Civil Status. This pertains to the administrators and student
services personnel’s status as single, married, widow, widower, or
separated.
Number of children. This refers to the number of offspring under
the supervision and care of the administrators and student services
personnel.
Educational Attainment. This term refers to the highest degree
earned by the administrators and student services personnel. In this study,
it is classified as: college graduate, with MA/MS units, MA/MS graduate,
with Doctoral units, Doctoral graduate.
Monthly Salary. This refers to the monthly monetary
compensation or salary of the administrators and student services
personnel depending on their rank and position on the rank and position.
Length of Service. This talk about the number of years the
administrators and student services personnel have been performing their
job in the school.
Relevant Trainings/Seminars Attended. This refers to the action
taken by the administrators and student services personnel to update
themselves through seminars, conferences and further studies.
Assumptions
It will be assumed in this study that:
1. The questionnaires to be used in the study are valid, reliable and objective.
2. The respondents will answer the questionnaires designed for this study
sincerely and truthfully.

41
Hypotheses
Based on the problems of the study, it was hypothesized that:
1. There is a significant relationship between the extent of implementation
of the student services and personal-professional related factors.
2. The degree of satisfaction of the pupils/ students in the implementation
of the guidance services is significantly influenced by the extent of
implementation of its components.
Methodology
This portion presents a description of the method of research, population
and sample, data gathering instrument, data gathering procedure, and statistical
treatment of data.
Research Design. This study will employ the descriptive method
in the assessment of the implementation of student services in the Divine word
College of Bangued, Bangued, Abra in the calendar year 2010-2011.
Population and Sample. The population of this study will involve
four sets of respondents namely administrators, student services personnel,
full time teaching personnel, pupils/students from the elementary, high school
and college departments of the Divine Word College of Bangued. A total
enumeration will be considered in determining the population for the
administrators, student services personnel and full time teaching personnel.
The sample size of the pupils in the grade school department will be limited to
the fifty percent of the grade six only. This will also be true to the high school
42
and college departments, wherein fifty percent of the fourth year students will
be included as respondents.
The population of this study will be composed of 19 administrators, 30
student services personnel, 84 full-time teaching personnel, and 304
pupils/students from the three academic departments. The distribution of
population is seen in Table 1.
Table 1
Distribution of Population by Departments
Respondents Inter- Elementary High School College Total

department
Administrators 2 1 1 15 19
Student Services 14 5 4 17 40
Personnel
Full-time 27 20 37 84
Teaching ---
Personnel
N n N n N n N n
--- 976 62 728 90 1285 152 2989 304
Pupils/students
Total 16 95 115 221 447
Data Gathering Instrument
The study will use a questionnaire to gather the necessary data. It consists
of the following parts:
Part I. This part will elicit information on the profile of the respondents.
Part II. It will gather the assessment of the administrators, student
services personnel, teaching personnel, and pupils/students on the extent of
implementation of the student services. The questionnaire will be adopted from
the study of Aquino (2007).

43
Part III. This part will look into the level of satisfaction of the
pupils/students in the implementation of student services. This will only be
answered by the pupils/students. The researcher constructed the questionnaire and
it will be content validated by experts along student services.
Part IV. It will include the problems encountered in the implementation
of student services as perceived by the student services personnel. This will only
be given to student services personnel.
The following norm for interpretation will be used to describe the
following:
On the Extent of Implementation of Student Services
Statistical Range Item Descriptive Rating Overall Descriptive Rating
4.21-5.0 Very Much Implemented [VMI] Very High [VH]
3.41-4.20 Much Implemented [MI] High [H]
2.61-3.40 Moderately Implemented [MI] Fair [F]
1.81-2.60 Least Implemented [LI] Low [L]
1.0-1.80 Not Implemented [NI] Very Low [VL]
On the Level of Satisfaction of Pupils/Students
Statistical Range Item Descriptive Rating Overall Descriptive Rating
4.21-5.0 Very Much Satisfied [VMI] Very High [VH]
3.41-4.20 Much Satisfied [MI] High [H]
2.61-3.40 Moderately Satisfied [MI] Fair [F]
1.81-2.60 Slightly Satisfied [LI] Low [L]
1.0-1.80 Not Satisfied [NI] Very Low [VL]
Data Gathering Procedure
The following activities will be done for the conduct of the study:
44
To realize the objectives of the study, the researcher will seek the
assistance of the different experts on student services for the validation of the
questionnaire.
After the validation, the researcher will ask permission from the Divine
Word College of Bangued president to conduct the study and for the endorsement
of the study to the three academic departments in DWCB.
Upon approval by the college president, the researcher will personally
distribute and retrieved questionnaires to/from the respondents. The researcher
will also look into documents for verification and acquisition of more data.
Statistical Treatment of Data
In the analysis and interpretation of the data, the following statistical tools
will be utilized:
1. Frequency count, percentages, and mean will be used to determine the
profile of the administrators and student services personnel.
2. Mean will be applied to describe the extent of implementation of student
services and the level of satisfaction of pupils/students on the
implementation of the student services.
3. Rank will be used in determining the order of the perceived problems in
the implementation of student services.
4. Multiple Linear Regression will be employed to determine if the
pupils/students’ degree of satisfaction is influenced by the implementation
of the student services. Likewise, it will also used to find out if the profile
45
of the administrators and student services personnel influence the extent of
Dummy Tables
Table 2
Distribution of the Student Services Personnel

46
in Divine Word College of Bangued
Frequency %
Sex
Male
Female
Total
Age
25 and below
26- 35
36- 45
46 and above
Total
Civil status
Single
Married
Widow/Widower
Separated
Total
Number of Children
None
1-2
3-4
4 and above
Total
Educational attainment
High School graduate
College graduate
w/ MA/MS units
MA/MS graduate
w/ Doctoral units
Doctoral graduate
Total
Monthly Salary
P10, 000 and below
P 11,000-15,000
P 16,000- 20,000
P 21,000 and above
Total
Length of service
5 years and below
6-10 years
11- 20 years
21 years and above
Total
47
Relevant
trainings/seminars
attended
3 and below
4- 8
9- 13
13 and above
Total
Table 3
Distribution of the Administrators
in Divine Word College of Bangued
Frequency %
Sex
Male
Female
Total
Age
25 and below
26- 35
36- 45
46 and above
Total
Civil status
Single
Married
Widow/Widower
Separated
Total
Number of Children
None
1-2
3-4
4 and above
Total
High School graduate
College graduate
w/ MA/MS units
MA/MS graduate
w/ Doctoral units
48
Doctoral graduate
Total
Monthly Salary
P10, 000 and below
P 11,000-15,000
P 16,000- 20,000
P 21,000 and above
Total
Length of service
5 years and below
6-10 years
11- 20 years
21 years and above
Total
Relevant
trainings/seminars
attended
3 and below
4- 8
9- 13
13 and above
Total
Table 4
Item Mean Rating Showing the Extent of
Implementation of the Student Services of Divine Word College of Bangued
Along Guidance Services
Items Administr Student Pupils/stud As a Whole

ators Full- time Services ents
Teachers Personnel
A. Guidance X D X D X D X D X DR
R R R R
1. There is a qualified
guidance counselor to
render counseling
services.
2. Individual and group
counseling are available to
pupils.
3. The guidance program
is set up to serve all
49
pupils.
4. The guidance office can
be found easily and has
enough space.
5. Pupils/students’
information is readily
available and is kept
confidential.
6. The pupils are informed
of their educational and
social needs.
7. There are test materials
for pupils and results of
tests are made available
and well explained for
self-understanding.
Overall
Table 5
Along Library Services

Teachers Personnel
B. LIBRARY SERVICES X D X DR X D X D X DR
R R R
1. The library has enough
space.
2. The library is conducive
for learning.
3. The library has an
adequate collection of
books, periodicals and
other reading materials.
4. Books and other
reading materials are
always updated.
5. There is a licensed
librarian.
6. There is an orientation
50
of the library services.

7. Regular service hours
on class days are held.
Overall
Table 6
Along Clinic Services

Teachers Personnel
C. CLINIC X D X DR X D X D X DR
(MEDICAL/DENTAL R R R
SERVICES)
1. The doctor and dentist
call on pupils for check-up
to know if they have
sickness and tooth decay.
2. The nurse treats pupils
on a “first come, first
served” basis except when
someone needs immediate
care.
3. Parents and guardians
are informed when pupils
have serious health
problems.
4. There is a health
education program for the
pupils/students.
5. Pupils’ information is
updated and its
confidentiality is
guaranteed.
6. There are adequate
facilities and necessary
medical and dental
supplies.
7. There is a licensed
doctor, nurse and dentist.
Overall
51
Table 7
Along Campus Ministry Services
Items Administr Student Pupils/stud As a

ators Full- time Services ents Whole
Teachers Personnel
D. CAMPUS MINISTRY X D X DR X D X D X DR
R R R
Campus Minister.
2. There is proper
information, orientation,
and dissemination of
Campus Ministry
Program.
3. It offers services such
as retreat, recollection,
spiritual counseling,
monthly mass, and
administration of
sacraments.
4. The program leads
pupils/students to have
faith in God and trust
others.
5. There is a clear Campus
Ministry manual and
procedures.
6. It is connected with
offices, schools, and
community.
7. Services have an impact
on pupils/students.
Overall
Table 8

52
Along Internet Services

Teachers Personnel
E. INTERNET X D X DR X DR X D X DR
R R
person in charge of the
internet.
2. The internet room is
well lighted and well
ventilated.
3. The computers and
printers are functioning
well.
4. There is an internet card
to monitor the number of
times the pupils used the
computers.
5. The internet connection
is fast and reliable.
6. Regular service hours
on class days are held.
7. The computers are
always upgraded to meet
the needs of the times.
Overall
Table 9
Along Publication Services
Items Administr Student Pupils/stud As a

53
ators Full- time Services ents Whole

Teachers Personnel
F. SCHOOL X D X DR X D X D X DR
PUBLICATION R R R
1. School publication is
encouraged by
administration as vehicle
for pupils/students’ views,
ideas, and opinions.
2. The pupils/students
learn how to write
creatively and have
training in journalism.
3. The number of
publications satisfy
pupils/students
information needs.
4. News covers not only
school affairs or
pupils/students’ activities
but also local and national
issues.
5. There is sufficient
number and variety of
special features and
literary write-ups.
6. The school paper gives
information to
pupils/students.
7. The Editorial Staff
manages the school
publication.
Overall
Table 10
Along Security Services

54

Teachers Personnel
G. SECURITY X D X D X D X D X DR
R R R R
1. There is a clear security
and safety measures for
pupils in the campus.
2. There is an organized
checking of I.D. of
pupils/student in the
campus.
3. There are competent
security guards.
4. There is a smooth
traffic control inside the
campus.
5. Everything brought in
or out of the campus is
being inspected.
6. There are security
guards going around the
campus.
7. The security guards
help in controlling the
coming in and going out
of visitors.
Overall
Table 11
Along Canteen Services

55

Teachers Personnel
H. CANTEEN X DR X DR X D X D X DR
R R
1. Foods are prepared and
served in a clean and
comfortable place.
2. Foods are delicious and
nutritious.
3. Prices of foods are
reasonable.
4. There are varieties of
foods to choose from.
5. Servers are properly
groomed, prompt, and
courteous.
6. Servers observe proper
handling of foods.
7. Foods are presentable
and attractive.
Overall
Table 12
Summary of Item Mean Rating Showing the Extent of
Student Services Mean Descriptive Rating

a. Guidance and
Counseling
b. Library
c. Clinic
d. Campus Ministry
e. Internet
f. School Publication
g. Security
h. Canteen
Overall
Table 13
Item Mean Rating Showing the Level of Satisfaction of Pupils/Students on

56
the Extent of Implementation of the Student Services along Guidance Services

Teachers Personnel
A. GUIDANCE X DR X DR X D X D X DR
SERVICES R R
1. Counseling Services.
2. Accessibility and space

of the office.
3. Availability of
pupils/students records.
4. Dissemination of
educational and social
information to pupils.
5. Administration and
interpretation of test
materials.
6. Qualification of the
Guidance Counselor.
Overall
Table 14
the Extent of Implementation of the Student Services along Library Services

Teachers Personnel
B. LIBRARY SERVICES X DR X DR X D X D X DR
R R
1. Location of the library
is accessible.
2. Lighting and space of
the office.
3. Adequacy of library
materials like books,
periodicals, and other
reading materials.
4. Relevance of books and
reading materials to the
demands of today’s
57
education.
librarian.
6. Library orientation.
Overall
Table 15
the Extent of Implementation of the Student Services along Clinic Services

Teachers Personnel
C. CLINIC SERVICES X DR X DR X D X D X DR
R R
1. Medical-Dental check-
up.
2. Immediacy of medical-
dental service.
3. Health education
programs.
4. Adequacy of facilities
and supplies.
5. Coordination between
and among medical-dental
personnel, parents, and
teachers.
medical staff.
Overall
Table 16
the Extent of Implementation of the Student Services along Campus Ministry
Services
58

Teachers Personnel
D. CAMPUS MINISTRY X DR X DR X D X D X DR
SERVICES R R
1. Qualification of staff.
2. Number of masses per
quarter.
3. Organization and
prompt of masses.
4. Retreats and
recollections.
5. Physical set-up of
office.
6. Coordination of
activities to
administrators, teachers
and pupils/students.
Overall
Table 17
the Extent of Implementation of the Student Services along Internet Services

Teachers Personnel
D. INTERNET X DR X DR X D X D X DR
SERVICES R R
2. Lighting and
ventilation.
3. Internet connection.
4. Status of computers and
printers.
5. Installed programs.
6. Availability of internet
service.
Overall
59
Table 18
the Extent of Implementation of the Student Services along School Publication
Services

Teachers Personnel
E. SCHOOL X DR X DR X DR X DR X DR
PUBLICATION
1. Qualification of the staff
managing the publication.
2. Screening of
contributors.
3. Relevance of published
information.
4. Adequacy of
information to satisfy
student needs.
5. Inclusion of local and
national news.
6. Number of issues
published per school year.
Overall
Table 19
the Extent of Implementation of the Student Services along Security Services

Teachers Personnel
60
F. SECURITY X DR X DR X D X D X DR
SERVICES R R
1. Safety procedures.
2. Student Identification
system.
3. Traffic inside the
campus.
4. Number of security
guards.
5. Visitor’s control
system.
security staff.
Overall
Table 20
the Extent of Implementation of the Student Services along Canteen Services

Teachers Personnel
G. CATEEN SERVICES X DR X DR X D X D X DR
R R
1. Sanitation.
2. Nutrition content of
food served.
3. Prices.
4. Variety of food served.
5. Grooming of servers.
6. Prompt and courtesy of
servers.
Overall
Table 21
61
Summary of Item Mean Rating Showing the Level of Satisfaction of
Pupils/Students on
the Extent of Implementation of the Student Services
Student Services Mean Descriptive Rating

a. Guidance
b. Library
c. Clinic
d. Campus Ministry
e. Internet
f. School Publication
g. Security
h. Canteen
Overall
Table 22
Correlation Coefficient Between Extent of Implementation of Student Services
and Personal- Professional Factors of the Administrator
Student Services
Guidance
Internet
Overall
Library
Campus Ministry
School Publication
Security
Canteen
Clinic
Factors
Sex
Male
Female
Total
Age
25 and below
26- 35
36- 45
46 and above
Total
Civil status
Single
Married
Widow/Widower
Separated
62
Total
Number of Children
None
1-2
3-4
4 and above
Total
High School gradutae
College graduate
w/ MA/MS units
MA/MS graduate
w/ Doctoral units
Doctoral graduate
Total
Monthly Salary
P10, 000 and below
P 11,000-15,000
P 16,000- 20,000
P 21,000 and above
Total
Length of service
5 years and below
6-10 years
11- 20 years
21 years and above
Total
Relevant
trainings/seminars
attended
3 and below
4- 8
9- 13
13 and above
Total
Table 23
Correlation Coefficient Between Extent of Implementation of Student Services
and Profile of the Student Services Personnel

63
Student Services
Guidance
Internet
Overall
Library
Campus Ministry
School Publication
Security
Canteen
Clinic
Factors
Sex
Male
Female
Total
Age
25 and below
26- 35
36- 45
46 and above
Total
Civil status
Single
Married
Widow/Widower
Separated
Total
Number of Children
None
1-2
3-4
4 and above
Total
High School gradutae
College graduate
w/ MA/MS units
MA/MS graduate
w/ Doctoral units
Doctoral graduate
Total
Monthly Salary
P10, 000 and below
P 11,000-15,000
P 16,000- 20,000
P 21,000 and above
Total
Length of service
5 years and below
6-10 years
64
11- 20 years
21 years and above
Total
Relevant
trainings/seminars
attended
3 and below
4- 8
9- 13
13 and above
Total
Table 24
Problems Encountered in the Implementation of the Student Services
Frequency Rank
A. GUIDANCE
1. No Guidance Office
2. The office lacks space.
3. Counseling room is
unavailable.
4. Lack of testing
materials.
5. Faculty and staff are
given work assignments
not in line with their
specialization.
6. Compensation is not
commensurate to the
difficulty and complexity
of assigned task.
Others, please specify.
7.
8.
9.
10.
Total
B. LIBRARY
1. Problem on space.
2. Lack of library
materials and facilities.
3. Librarian- pupil ratio is
not enough.
65
4. Compensation is not
commensurate to the
difficulty of assigned
task.
5.
6.
7.
8.
9.
10.
Total
C. CLINIC
1. Clinic personnel-
pupil/student ratio is not
enough.
2. Equipment and
facilities are lacking.
3. Budget for medicine is
not enough.
4. The clinic lacks space.
5. Lacks lighting and
ventilation.
Others, please specify
6.
7.
8.
9.
10.
Total
D.CAMPUS
MINISTRY
1. Not enough budget for
retreats and recollections.
2. Not enough office
space.
3. Low salary.
4. Not enough number of
staff members.
5.
6.
7.
8.
9.
66
10.
Total
E. INTERNET
1. Not enough computer
units with internet
connection.
2. Working area lacks
space.
3. Poor lighting and
ventilation.
4. Lack of staff training
related to the assigned
task.
5. Lacks lighting and
ventilation.
6.
7.
8.
9.
10.
Total
F. SCHOOL
PUBLICATION
1. Publication staff and
publication staff lack
training.
2. There is no additional
monetary compensation
given to publication
adviser.
3. There is inadequate
budget allotted for the
school publication.
4. There is no office for
the school publication
editorial staff.
5. Advisers have work
overload.
6.
7.
8.
9.
10.
67
Total
G. SECURITY
1. There is no functional
security and safety
program for students in
the campus.
2. Lack of guard on duty.
3. No established traffic
system.
4. Lack of ID system
implementation.
5.
6.
7.
8.
9.
10.
Total
H. CANTEEN
1. Canteen lacks space.
2. Inadequate canteen
personnel-client ratio.
3. Low monetary
compensation.
4. Low work morale.
5. Lack of facilities and
equipment.
6.
7.
8.
9.
10.
Total
BIBLIOGRAPHY
A. BOOKS
Kapunan, Rocio R. 1974. Fundamentals of Guidance and Counseling. Rex

Printing Company Inc., Florentino St., Sta. Mesa Heights, Quezon City.
68
Miguel, Fe Aurelio. Handbook in Guidance. Makati City. Grandwater Publication

and Research Corporation 1999.
Bellingham, John. 2002. Academic’s Dictionary of Education. Academic

(INDIA) Publishers, New Delhi.
Click, Phyllis. 1981. Administration of Schools for Young Children Second

Edition. Delmar Publishers Inc. Albany, New York.
B. JOURNALS
Mendoza, Elenita D. Homeroom Guidance, Educational Journal. Vol XVIII No. 2

July 1999.
C. UNPUBLISHED THESES/DISSERTATIONS
Abaoag, Marlene C. 2010. Implementation of Guidance Services of the Public

Secondary Schools in the Division of Abra. Unpublished Doctoral
Dissertation, University of Northern Philippines, Vigan City.
Adriatico, Eden T. 2005. The Guidance Program of the Divine Word College of
Bangued: An Assesment. Unpublished Master’s Thesis, University of
Northern Philippines, Vigan City.
Alfante, Christina. Et. al. 2008. Level of Satisfaction of Pupils, Students, and
Faculty Members on the Services Rendered by the Divine Word College of
Bangued School Canteen. Unpublished Baby Thesis, Divine Word
College of Bangued, Bangued, Abra.
Aquino, Baby Rizalyn G. 2007. Delivery of Student Services in Divine Word

College of Vigan. Unpublished Master’s Thesis, University of Northern
Philippines, Vigan City.
Battad, Leticia A. 1998. School Canteen Management of Selected Public Schools

in Ilocos Sur. Unpublished Master’s Thesis, University of Northern
Bisares, Maria Lorena B. 2010. Basic Computer Literacy of the Grade Six Pupils
of the Divine Word College of Bangued. Unpublished Master’s Thesis,
Divine Word College of Bangued, Bangued, Abra.
Borja, Evangeline V. 2010. Three- Year Filipinina Acquisition Program for

Divine Word College of Bangued Library. Unpublished Master’s Thesis,
Divine Word College of Bangued, Bangued, Abra.
69
Bose, Pablo. 2008. Information and Communication Technology Education in

Selected Public and Private High Schools of Abra. Unpublished Doctoral
Dissertation, University of Northern Philippines, Vigan City.
Castañeda, Marie- Sol A. 2005. Effectiveness of School Publications at Vigan

City Division. Unpublished Master’s Thesis, University of Northern
Co Kue, Gloria Q. 2010. Relevance of Computer Education Program of Data

Center College of the Philippines Bangued to the Employment Sector.
Unpublished Master’s Thesis, University of Northern Philippines, Vigan
City.
Diaz, Charlene. Et. al. 2010. Costumer Satisfaction on The Services of Divine
Word College of Bangued Canteen. Unpublished Baby Thesis, Divine
Word College of Bangued, Bangued, Abra.
Eder, Ma. Nina R. 2000. Dental Health Status of the Intermediate Pupils and the
Secondary School Students of the University of Northern Philippines,
Vigan, Ilocos Sur. Unpublished Master’s Thesis, University of Northern
Fontanilla, Ma. Veronica C. 2007. Status of the Divine Word Colleges in Region
I. Unpublished Doctoral Dissertation, University of Northern Philippines,
Vigan City.
Gempesaw, Sr. Mary Stephanie, OSB. 2005. The Formation Program of St.
Benedict Institute in Vigan City. Unpublished Master’s Thesis, University
of Northern Philippines, Vigan City.
Haboc, Alejandro Jr. F. 2009. Quality of School Papers of Public Secondary

Schools in the Province of Ilocos Sur. Unpublished Doctoral Dissertation,
University of Northern Philippines, Vigan City.
Ignacio, Marites P. 2003. Software Cognitive and Application Skills of the Third
Year Students of Lorma Colleges Special Science High School.
Unpublished Master’s Thesis, University of Northern Philippines, Vigan
City.
Peredo, Agustina R. 2008. Health Status of Elementary Pupils of St Paul College

of Ilocos Sur. Unpublished Master’s Thesis, University of Northern
Quitervis, Romano F. 2009. Computer Education Performance of Fourth Year

Students in Vigan National High School East. Unpublished Master’s
Thesis, University of Northern Philippines, Vigan City.
70
Rambuyon, Rainalyn. 2005. The Laboratory Schools Guidance Services of

University of Northern Philippines. Unpublished Master’s Thesis,
Ramirez, Bernard T. 1993. Campus Security in the Governance of State

Universities and Colleges in Region 1 and the National Capital Region:
An Assessment. Unpublished Doctoral Dissertation, University of
Raras, Jaime G. 2006. Campus Journalism Practices of State Universities and

Colleges in Region I. Unpublished Doctoral Dissertation, University of
Tabuyo, Renaldo R. 2004. The Guidance Services of the Divine Word College of
Laoag. Unpublished Master’s Thesis, University of Northern Philippines,
Vigan City.
Tejero, Rhodora D. 2002. School Paper Publications of Secondary Schools of

Metro Vigan: An Assessment. Unpublished Master’s Thesis, University of
Vaquilar, Necy Cesaria A. 2004. The Status of Laboratory Schools in State

Colleges and Universities, Region I. Unpublished Doctoral Dissertation,
Yator, Rev. Fr. Venerando J., SVD. 1996. Youth as the Hope of the Future: The
Mission of Formation Towards Jubilee Year 2000 in the Wrtings of John
Paul II (1978-1994). Unpublished Doctoral Dissertation, Divine Word
Seminary, Tagaytay City.
Appendix A
(Letter Requesting Permission to Float Questionnaire)
Republic of the Philippines

UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City, Ilocos Sur
71
August 22, 2010
REV. FR. CIRILO O. ORTEGA, SVD

President
Divine Word College of Bangued
Bangued, Abra
Dear Fr. Ortega:
Greetings of the Divine Word!
I am currently enrolled at the University of Northern Philippines-Graduate School

taking up Master of Arts in Education major in Guidance. At present, I am writing
my thesis entitled “Implementation of Student Services in Divine Word College
of Bangued”.
In this regard, I would like to ask permission from your good office for the
administration of my questionnaire to the administrators, student services
personnel, full-time teaching staff and selected pupils and students in the
elementary, high school, and college departments.
Your positive action for this request will be very much appreciated. Thank You.
Very Truly Yours,

SHEENA GRACE C. TAGURA
Researcher
Noted:
CEFERINA S. AMBRE, Ed. D.
Dean
Approved:
REV. FR. CIRILO O. ORTEGA, SVD
President
Appendix B
(Letter to the Respondents and Questionnaire)
Republic of the Philippines

UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City, Ilocos Sur
72
Dear Respondent:
Greetings!
I am presently conducting a study on the “Implementation of Student Services in

the Divine Word College of Bangued” as a requirement in my masteral studies at
the University of Northern Philippines.
In this regard, may I ask you to assess the extent of implementation of student
services here in our institution. Your responses will help the school administrators
and student services personnel in determining the next steps in the
It is further requested that you answer all items honestly and rest assured that all
your responses will be kept confidential.
Thank you very much.
Sincerely yours,
MS. SHEENA GRACE C. TAGURA

Researcher
A. FOR PUPILS
Part I. Personal Information:
Name: (optional) ______________________________________ Sex: _________

73
Grade and Section: ____________________________________ Age: _________
Part II. The Extent of Implementation of Student Services rendered:
Directions: Please indicate your honest assessment on the extent of
implementation of the different student services by checking the corresponding
column opposite each item using the scale as follows:
5- Very Much Implemented [VMI]
4- Much Implemented [MI]
3- Moderately Implemented [MI]
2- Least Implemented [LI]
1- Not Implemented [NI]
A. GUIDANCE SERVICES 5 4 3 2 1
1. There is a qualified guidance counselor to render counseling
services.
2. Individual and group counseling are available to pupils.
3. The guidance program is set up to serve all pupils.
4. The guidance office can be found easily and has enough
space.
5. Pupils/students’ information is readily available and is kept
confidential.
6. The pupils are informed of their educational and social needs.
7. There are test materials for pupils and results of tests are
made available and well explained for self-understanding.
B. LIBRARY SERVICES 5 4 3 2 1
1. The library has enough space.
2. The library is conducive for learning.
3. The library has an adequate collection of books, periodicals
and other reading materials.
4. Books and other reading materials are always updated.
5. There is a licensed librarian.
6. There is an orientation of the library services.
7. Regular service hours on class days are held.
C. CLINIC (MEDICAL/DENTAL SERVICES) 5 4 3 2 1

1. The doctor and dentist call on pupils for check-up to know if
they have sickness and tooth decay.
74
2. The nurse treats pupils on a “first come, first served” basis

except when someone needs immediate care.
3. Parents and guardians are informed when pupils have serious
health problems.
4. There is a health education program for the pupils/students.
5. Pupils’ information is updated and its confidentiality is
guaranteed.
6. There are adequate facilities and necessary medical and dental
supplies.
7. There is a licensed doctor, nurse and dentist .
D. CAMPUS MINISTRY 5 4 3 2 1
1. There is a qualified Campus Minister.
2. There is proper information, orientation, and dissemination of
Campus Ministry Program.
3. It offers services such as retreat, recollection, spiritual
counseling, monthly mass, and administration of sacraments.
4. The program leads pupils/students to have faith in God and
trust others.
5. There is a clear Campus Ministry manual and procedures.
6. It is connected with offices, schools, and community.
7. Services have an impact on pupils/students.
E. INTERNET 5 4 3 2 1
1. There is a qualified person in charge of the internet.
2. The internet room is well lighted and well ventilated.
3. The computers and printers are functioning well.
4. There is an internet card to monitor the number of times the
pupils used the computers.
5. The internet connection is fast and reliable.
7. The computers are always upgraded to meet the needs of the
times.
F. SCHOOL PUBLICATION 5 4 3 2 1
1. School publication is encouraged by administration as vehicle
for pupils/students’ views, ideas, and opinions.
2. The pupils/students learn how to write creatively and have
3. The number of publications satisfy pupils/students
information needs.
4. News covers not only school affairs or pupils/students’
activities but also local and national issues.
5. There is sufficient number and variety of special features and
literary write-ups.
75
6. The school paper gives information to pupils/students.

7. The Editorial Staff manages the school publication.
G. SECURITY 5 4 3 2 1
1. There is a clear security and safety measures for pupils in the
campus.
2. There is an organized checking of I.D. of pupils/student in the
campus.
3. There are competent security guards.
4. There is a smooth traffic control inside the campus.
5. Everything brought in or out of the campus is being inspected.
6. There are security guards going around the campus.
7. The security guards help in controlling the coming in and
going out of visitors.
H. CANTEEN 5 4 3 2 1
1. Foods are prepared and served in a clean and comfortable
place.
2. Foods are delicious and nutritious.
3. Prices of foods are reasonable.
4. There are varieties of foods to choose from.
5. Servers are properly groomed, prompt, and courteous.
6. Servers observe proper handling of foods.
7. Foods are presentable and attractive.
Part III. The Degree of Satisfaction of Pupils on the Extent of Implementation of

Student Services:
Directions: Please indicate your satisfaction on the following items by checking
the corresponding column opposite each item using the scale as follows:
Very Much Satisfied [VMS]
Much Satisfied [MS]
Moderately Satisfied [MoS]
Slightly Satisfied [SS]
Not Satisfied [NS]
2. Accessibility and space of the office.
3. Availability of pupils/students records.
76
4. Dissemination of educational and social information to pupils.

5. Administration and interpretation of test materials.
6. Qualification of the Guidance Counselor.
1. Library space.
2. Lighting and space of the office.
3. Adequacy of library materials like books, periodicals, and
4. Relevance of books and reading materials to the demands of
today’s education.
5. Qualification of the librarian.
C. CLINIC SERVICES 5 4 3 2 1
1. Medical-Dental check-up.
2. Immediacy of medical-dental service.
3. Health education programs.
4. Adequacy of facilities and supplies.
5. Coordination between and among medical-dental personnel,
parents, and teachers.
6. Qualification of the medical staff.
D. CAMPUS MINISTRY SERVICES
2. Number of masses per quarter.
3. Organization and prompt of masses.
4. Retreats and recollections.
5. Physical set-up of office.
6. Coordination of activities to administrators, teachers and
pupils/students.
D. INTERNET SERVICES 5 4 3 2 1
2. Lighting and ventilation.
4. Status of computers and printers.
6. Availability of internet service.
E. SCHOOL PUBLICATION 5 4 3 2 1
1. Qualification of the staff managing the publication.
2. Screening of contributors.
3. Relevance of published information.
4. Adequacy of information to satisfy student needs.
5. Inclusion of local and national news.
6. Number of issues published per school year.
F. SECURITY SERVICES 5 4 3 2 1
2. Student Identification system.
77
3. Traffic inside the campus.

4. Number of security guards.
5. Visitor’s control system.
6. Qualification of the security staff.
G. CATEEN SERVICES 5 4 3 2 1
1. Sanitation.
2. Nutrition content of food served.
3. Prices.
6. Prompt and courtesy of servers.
B. FOR HIGH SCHOOL STUDENTS
Year and Section: ____________________________________ Age: _________
services.
78
space.
confidential.

health problems.
guaranteed.
supplies.
7. There is a licensed doctor, nurse and dentist.
trust others.
79

times.
information needs.
literary write-ups.
campus.
campus.
place.
80

Student Services:
Much Satisfied [MS]
Not Satisfied [NS]
1. Library space.
81

pupils/students.
1. Sanitation.
3. Prices.
C. FOR COLLEGE STUDENTS
Course and Year: _____________________________________ Age: _________

82
services.
space.
confidential.

health problems.
83

guaranteed.
supplies.
trust others.
times.
information needs.
literary write-ups.
84

campus.
campus.
place.

Student Services:
Much Satisfied [MS]
Not Satisfied [NS]
85
1. Library space.
pupils/students.
86
1. Sanitation.
3. Prices.
C. FOR TEACHERS
Department: _________________________________________ Age: _________
services.
space.
confidential.
87

health problems.
guaranteed.
supplies.
trust others.
88

times.
information needs.
literary write-ups.
campus.
campus.
place.
89
E. For Administrators
Part I. Personal/ Professional Information
Name (optional): _______________________ Sex: ______ Age: _______
Civil Status: ________________ Number of Children: _____________________
Educational Attainment:(Please check a response that is applicable to you.)
____________ High School Graduate

____________ With College Units
____________ College Graduate
____________ w/ MA/MS Units
____________ MA/MS Graduate
____________ w/ Doctoral Units
____________ Doctoral Graduate
Present Position: ______________________ Department: ___________________
Length of Service as an administrator: ______________
Number of relevant Trainings/Seminars Attended: ______________________
Monthly Salary: (Please check a response that is applicable to you.)
____________ P10, 000 and below
____________ P11, 000 –P 15, 000
____________ P 16,000- P 20,000
____________ P 21,000 and above

90
services.
space.
confidential.

health problems.
guaranteed.
supplies.
91

trust others.
times.
information needs.
literary write-ups.
campus.
campus.
92
place.
F. For Student Services Personnel
Part I. Personal/ Professional Information
Name (optional): _______________________ Sex: ______ Age: _______
Civil Status: ________________ Number of Children: _____________________
Educational Attainment:(Please check a response that is applicable to you.)
____________ High School Graduate

____________ With College Units
____________ College Graduate
____________ w/ MA/MS Units
____________ MA/MS Graduate
____________ w/ Doctoral Units
____________ Doctoral Graduate
Present Position: ______________________ Department: ___________________
Length of Service as a Student Personnel: ______________
Number of relevant Trainings/Seminars Attended: ______________________
Monthly Salary: (Please check a response that is applicable to you.)
____________ P10, 000 and below
____________ P11, 000 –P 15, 000
____________ P 16,000- P 20,000
____________ P 21,000 and above

93
services.
space.
confidential.

94

health problems.
guaranteed.
supplies.
trust others.
times.
3. The number of publications satisfies pupils/students
information needs.
literary write-ups.
95
campus.
campus.
place.
Part III. Problems Encountered in the Implementation of the Student Services.
Directions: Below are perceived problems on the different components of student
services. If you have other suggestions that are not in the list, you are free to write
them on the space provided. Then, put a check mark (√ ) before the problems
which you feel are the most felt problems.
ITEMS
A. GUIDANCE
1. No Guidance Office
2. The office lacks space.
3. Counseling room is unavailable.
4. Lack of testing materials.
5. Faculty and staff are given work assignments not in line with their
specialization.
6. Compensation is not commensurate to the difficulty and complexity of
assigned task.
96
7.
8.
9.
10.
B. LIBRARY
1. Problem on space.
2. Lack of library materials and facilities.
3. Librarian- pupil ratio is not enough.
4. Compensation is not commensurate to the difficulty of assigned task.
5.
6.
7.
8.
9.
10.
C. CLINIC
1. Clinic personnel-pupil/student ratio is not enough.
2. Equipment and facilities are lacking.
3. Budget for medicine is not enough.
4. The clinic lacks space.
5. Lacks lighting and ventilation.
6.
7.
8.
9.
10.
D.CAMPUS MINISTRY
1. Not enough budget for retreats and recollections.
2. Not enough office space.
3. Low salary.
4. Not enough number of staff members.
5.
6.
7.
8.
9.
10.
E. INTERNET
1. Not enough computer units with internet connection.
2. Working area lacks space.
3. Poor lighting and ventilation.
97
4. Lack of staff training related to the assigned task.

5. Lacks lighting and ventilation.
6.
7.
8.
9.
10.
F. SCHOOL PUBLICATION
1. Publication staff and publication staff lack training.
2. There is no additional monetary compensation given to publication adviser.
3. There is inadequate budget allotted for the school publication.
4. There is no office for the school publication editorial staff.
5. Advisers have work overload.
6.
7.
8.
9.
10.
G. SECURITY
1. There is no functional security and safety program for students in the
campus.
2. Lack of guard on duty.
3. No established traffic system.
4. Lack of ID system implementation.
5.
6.
7.
8.
9.
10.
H. CANTEEN
1. Canteen lacks space.
2. Inadequate canteen personnel-client ratio.
3. Low monetary compensation.
4. Low work morale.
5. Lack of facilities and equipment.
6.
7.
8.
9.
10.
98

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What is the purpose of student services in schools?

What is the purpose of student services in schools?

What are some of the components of student services discussed in the document?

What are some of the components of student services discussed in the document?

1

IMPLEMENTATION OF STUDENT SERVICES IN DIVINE WORD

A Thesis Proposal Presented to

The Graduate School

University of Northern Philippines

of the Requirements for the Degree

Master of Arts in Education

SHEENA GRACE C. TAGURA

These capabilities are most effectively developed in people through education.

Education is defined as any process, formal or informal, that helps develop

the potentialities of human beings, including their knowledge, capabilities,

behavior patterns, and values. It is also regarded as the developmental process

provided by a school or other institution that is organized chiefly for instruction

and learning. (Bellingham, 2002)

He also stressed the important functions that the education system

the society, the functions of education are: a) to maintain the continuity of

reorganize, reconstruct and improve human experience, or in other words, to

improve society in all spheres. To attain these educational purposes therefore, is

people become fully educated.

of satisfying the material and spiritual needs of the people.

Since the ultimate mission of schools is to ensure the holistic development

of the individual student, student services programs are organized to assist

students attain self-worth and to become effective in their social environment.

spiritual and moral. As such, it provides students opportunities to develop to their

full potential. Without an effective student services program, no academe would

attain its goals to the maximum.

As a Catholic college run by the Society of the Divine Word Missionaries

democratic principles dedicated to serve the needs of education of the people of

scientifically oriented administration, faculty and personnel.

The school based on an educational philosophy, which subscribes to an

well-integrated education wherein academic pursuits dialogue with faith, religious

growing needs particularly of their community and of the nation as a whole, in

with commensurate compensation within the context of social justice and

Christian values. It encourages them to undertake research and intellectual inquiry

for the optimum development of everyone. (DWCB Specific Objectives)

accreditation with the Philippine Accrediting Association of Schools, Colleges

underwent substantial reforms and changes. And during the administration of

in March 2007, the grade school department unanimously made a decision to

Department received a notice from the PAASCU qualifying the department to

While it is a fact that the PAASCU is tasked to accredit schools, it is still

imperative to initiate an evaluation that would cover areas of student services

students. Thus, evaluation will get more holistic result.

implementation of student services along eight areas namely guidance, library,

Divine Word College of Bangued, Bangued Abra specifically to the elementary,

administrators and student services. It further wanted to know the extent of

implementation of the different student services as well as the level of satisfaction

Hopefully, the findings of this study maybe of help primarily to the

about significant contributions for their total development and well-being.

Statement of the Problem

Specifically, it will seek answers to the following questions:

of the following personal and professional factors:

g. length of service, and,

h. relevant trainings/seminars attended?

2. What is the extent of the implementation of the student services in Divine

Word College of Bangued along the following: