WHAT APPLE ONLINE IS ALL ABOUT?

Apple Store Sales

Online

Visit the Apple Online Store to purchase Apple hardware, software, and third-party accessories.

U.S. Stores:

 Consumer
 Education
 Business
International Store Directory
Chat

Shopping online and have a quick question?

 Our trained Chat specialists may be available to assist you during normal business hours.
 Simply click the “Chat” button at the top left of the Apple Store website.
Phone

Have questions? Just ask an Apple Store specialist!

 1-800-MY-APPLE (1-800-692-7753)
 Hours of Operation: 7 days a week from 4:00 a.m. to 11:00 p.m. Pacific time
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Apple Store Customer Service
Online

For assistance 24 hours a day, please visit our online resources:

 Help - Review frequently asked questions (e.g., purchasing, shipping, changing your order, returns).
 Order Status - View the most up-to-date status, make changes to your order, print your invoice, and more.
Phone

For help with an order you've placed, you can also call Apple Store Customer Service:

 1-800-676-2775
 Hours of Operation: Mon - Fri from 5:00 a.m. to 8:00 p.m., or Sat - Sun from 7:00 a.m. to 4:00 p.m. Pacific time
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Product & Technical Support
Online

AppleCare provides online support for Apple products 24 hours a day, 7 days a week.

Phone

Need support for your Apple product? Arrange a call with an Apple advisor who specializes in your exact technical question (U.S. and
Canada English support only).
For Mac, iPad, and iPod technical support, please call:
 1-800-APL-CARE (1-800-275-2273)
 Hours of Operation: 7 days a week from 6:00 a.m. to 6:00 p.m. Pacific time
For iPhone technical support, please call:

 1-800-MY-IPHONE (1-800-694-7466)
 Hours of Operation: Mon - Fri from 4:00 a.m. to 9:00 p.m., or Sat - Sun from 6:00 a.m. to 6:00 p.m. Pacific time
See all worldwide technical support phone numbers.
For help with a third-party product, please contact the manufacturer directly.
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Internet Services
Product and billing support for Internet Services is available online 24 hours a day, 7 days a week.

 Apple Photo Services for iPhoto and Aperture: apple.com/support/photoservices

 iTunes Store: apple.com/support/itunes/store
 MobileMe: apple.com/support/mobileme
 QuickTime: apple.com/support/quicktime
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Additional Information
For more contact information, please visit the Contacting Apple website.

1. FLOW OF INFORMATION:

Your Account
Shopping the Apple Online Store is even faster and easier if you have an account. Your account consists of your Apple ID and password.
With it, you can easily save items and carts, take advantage of 1-Click ordering, check the status of or change your orders, and more.
Benefits of an Apple ID
To create an Apple ID (typically your email address) or sign in using an existing Apple ID, click here. If you have made purchases
through the iTunes Store or have a MobileMe account, you can use the same Apple ID you use for either of those.
By creating and using an Apple ID, you can personalize your Apple Online Store experience. You can save items you’re interested in
purchasing, save a cart if you’re almost ready to place an order, use 1-Click ordering on our secure website, check the status of or change
your order, check Apple Gift Card balances, and much more.

Additionally, your Apple ID gives you access to other Apple resources including:

 Buying music, movies, and TV shows at the iTunes Store

 Buying or downloading applications at the App Store
 Using 1-Click ordering on the Apple Online Store
 Ordering photos and photo books with iPhoto or Aperture
 Registering your Apple products
 Accessing support for your products from AppleCare
 Getting One to One personal training and other services at an Apple Retail Store
Sign in to Your Account to begin taking advantage of these features!
If you forgot your Apple ID, try your current email address. If that doesn't work, you can find your username with our Apple ID recovery
tool, iForgot. You can also visit the Your Apple ID Account page.
If you still can't sign in, please contact Apple Store Customer Service at 1-800-676-2775. For security purposes, Apple cannot provide
you with your Apple ID or password.

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Find or Reset Password
If you forgot your password, you can easily recover or reset it using the iForgot tool. For security reasons, Apple cannot reset your
password for you.
To protect yourself against unauthorized purchases to your credit card, do not give out your password to anyone.

NOTE: If you attempt to sign in to the Apple Online Store numerous times with the wrong password, you will see the following error:
“This Apple ID has been disabled for security reasons." To reset your account, use the iForgot tool.
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Guest Checkout
With our Guest Checkout feature, you can check out on the Apple Online Store without an Apple ID or password. Simply add the items
you'd like to purchase to your cart, enter your shipping and payment information, and click the "Place Order Now" button.

You'll be able to visit online Order Status to check your order status and track shipments. To cancel items, add items, or make changes to
your order, please call 1-800-676-2775. To determine eligibility or request an Apple rebate, visit the Product Promotions website. For
more information about Apple promotions, review thePayment & Pricing section of online Help.
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Manage Your Account
It's easy to change your Apple ID, password, or default shipping and payment information. Click here to view and edit your account
information. Please note that you will not be able to change your credit card information if you have 1-Click turned on.
Any changes that you make will only apply to future orders. To make changes to current orders, visit onlineOrder Status.
1-Click

1-Click ordering allows you to conveniently purchase item(s) from the Apple Online Store with a single click of your mouse.

When you activate 1-Click for a computer, the "Buy with 1-Click" button displays on most product pages. Simply select the product you
want to purchase, and click the "Buy with 1-Click" button.

Items ordered using 1-Click (except for Electronic Software Downloads) will be processed at the end of a 90 minute waiting period. For
each 1-Click order, a thank you page confirming your Order Number will be available for you. On this page, you can access your 1-Click
order by clicking the "Edit 1-Click Order" button. During this waiting period, you can modify and delete your pending 1-Click order(s).
All of the items you purchase within 90 minutes will be consolidated into one order to save on shipping costs.

Apple will process your order according to the instructions you provide when you turn on 1-Click. Once your order has been processed,
an Order Acknowledgment email will be sent to the email address registered under your Apple ID.

Remember, 1-Click must be turned on for each computer you want to use this feature with. By activating 1-Click, you indicate that you
have read and agree with Apple's Sales and Refunds Policy.
1-Click Settings

1-Click lets you set your shopping preferences, including your preferred shipping addresses and methods, for faster and easier shopping.

To access your 1-Click account settings, log in to Your Account and click the “Change 1-Click settings" link. From here you can turn 1-
Click on or off, or edit your preferred shipping and payment information. If you’d like to change your credit card information, you must
first turn 1-Click off.
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Privacy Policy
Apple is committed to protecting your private information. Read Apple’s Customer Privacy Policy.
Returns & Refunds
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.
Return Items
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.

To return an item, please visit online Order Status for assistance 24 hours a day, or call 1-800-676-2775, Monday – Friday from 5:00
a.m. to 8:00 p.m., or Saturday – Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
Returns policy

Items that cannot be returned include:

1. Opened memory
2. Opened software*
3. Electronic Software Downloads
4. Personalized iPods
5. Software Up-to-Date Program Products (software upgrades)
6. Apple Gift Cards
7. Apple Gift Packaging (origami style gift box with ribbon and greeting card)
8. Apple Developer Connection Products (Membership and Technical Support)
* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software
that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Online return process

1. Visit online Order Status.

2. Sign in with your Apple ID and password. If you have questions about your Apple ID, please visit theYour Account section of
online Help.
3. View the order details of the order containing the item(s) you would like to return.
4. Click the “Return items” link.
Note: If you need assistance or do not have an Apple ID, please call 1-800-676-2775.

Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each
item that you can return online, you will need to select the item, a reason for return, and whether you’ve opened the box. We’ll provide
you with an estimated total refund amount less restocking fees, as applicable. You’ll also be able to print a return shipping label to place
on the box you use to return your item(s).

Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for
shipping the items back to Apple, including shipping fees. If you have multiple items to return, you may put them together in one box
with the packing slip. We strongly recommend using the original packaging if you are returning a computer.

Items(s) must be received by the Apple returns center within 14 calendar days from when the return was requested.

Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.

Refund methods

Your refund will be issued after we receive your item(s) at the Apple returns center. The way your refund is processed depends on your
original payment method.
 Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please
contact the card-issuing bank with questions about when the credit will be posted to your account.
 Apple Gift Card payments will be refunded in the form of a new Apple Gift Card within eight business days. Please allow up
to five business days to receive your new Apple Gift Card via United States Postal Service (USPS) after processing.
 Cash payments will be refunded in the form of a check from Apple, which will be mailed to your billing address within 14
calendar days of receipt of the returned package.
Return and refund status

Visit online Order Status to view your up-to-date return and refund information.
Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 1-800-676-2775,
Monday - Friday from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Problems with your product

If you're having trouble with your new Apple product, please visit online Product Support or contactAppleCare Technical Support. If
you're having trouble with a non-Apple product, please contact the manufacturer directly.
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Sales and Refunds Policy
If you want to read Apple's full Sales and Refunds policies for the U.S., please visit the below links:

Apple's Sales and Refunds Policy for Consumers

Apple's Sales and Refunds Policy for Education Individuals

Viewing & Changing Orders

Need to check on or change an order? See how you can modify or cancel items, edit your shipping or email address, track a shipment,
print an invoice, and more.

Check Order Status

It’s easy to check the status of your order! Just visit online Order Status and sign in with your Apple ID and password to get a summary
of orders placed in the past 18 months. You’ll see your order number, the date and time the order was placed, the status of the order,
estimated shipping and delivery dates, the shipping method, and package tracking information for items that have shipped. If you choose
to view the order details of an order, you’ll see additional information including any gift messaging, product engraving, product
customization, and more.
Order status messages

Commonly used order statuses include:

 Not yet shipped - We've received your order and are processing it. If you need to cancel or change items in your order, read
the Cancel Items or Order or the Modify Items sections of online Help below.
 Prepared for Shipment - Your items have already been prepared for shipment and cannot be changed online or by our
customer service department. We’ll send you an email when your item(s) have shipped.
 Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online Order
Status.
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Cancel Items or Order
 You may be able cancel an item or an entire order online, provided the item(s) in your order have not been prepared for shipment, or
have not shipped.

Go to online Order Status, and select to view the order details of the order containing the item(s) you want to cancel. From the Order
Details page, you can click the “Cancel items” link.
Items in your order will be divided into items that are eligible for cancellation online and items you cannot cancel. For each item that you
can cancel online, you will need to select the item and a reason for cancellation. Once you’ve submitted your cancellation, we’ll send an
email with your cancellation details. You can also view your cancellation on the order details page of the order containing your cancelled
item(s) – the status of the items will read “Cancelled”. You will not be billed for these items.

If you are unable to cancel item(s) online and need to make a return, please review the Returns & Refundssection of online Help or
call 1-800-676-2775.
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Change Order
Add Items

If you recently placed an order and you would like to purchase additional items, you can place a new order on the Apple Online Store or
have the items added to your order by contacting Apple Store Customer Service at 1-800-676-2775. Help is available Monday - Friday
from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Modify Items

Sign in to online Order Status and select to view the order details of an order to find out if you can still make changes to an item. You
may be able to make changes, provided the item has not been prepared for shipment or has shipped. Visit the Check Order Status section
of online Help above for more information on order status messages.
From the Order Details page you can:
Add, edit, or remove a gift message on an item.

 Add: Click the “Add a gift message” link below the item and type your message
 Edit or remove: Click the “Edit” link or the “Remove” link next to the Gift message below the item
Remove gift packaging on an item

 Remove: Click the “Remove” link next to the Gift package text below the item
Edit iPod personalization

 Edit: Click the “Change Engraving” link below the item and type in the new or revised message
Change Shipping Address

You may be able to edit the shipping address for an order, if none of the items in your order have been prepared for shipment or have
shipped. Visit the Check Order Status section of online Help above for more information on order status messages.
To change the shipping address for your order, sign in to online Order Status and select to view the order details of the order you want to
change. Click the “Edit” link in the Shipping Address section. On the Change shipping address page, you can enter a new shipping
address or you can select a shipping address you've used in the past. Changes to your shipping address will only affect the particular
order you are changing.
Log in to Your Account and click the “Change account information” link to change your default shipping address. Changing the default
shipping address will only affect future orders.
Change Email Address

If you didn’t receive an Order Acknowledgment or Shipment Notification email, we may have an incorrect email address or the emails
are stuck in your spam or junk mail folder.
 To change the email address for your order, sign in to online Order Status and select to view the order details for the order you want to
change. Click the “Edit” link in the Email Address section.
Your updated email address affects only the order you’ve changed and future notifications for this order will be sent to the updated email
address. Your updated email address will also be reflected on the Order Details page.

To change your default email address for future orders, log in to Your Account and click the “Change account information” link.
If you need assistance with changing your order, please call 1-800-676-2775.

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Track Shipments
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking
number, if available. You can also view this information by signing in to online Order Status. If you ordered multiple items, you may
receive separate shipments.
Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately
available. The U.S. Postal Service and other carriers may not provide tracking information.

Most shipments require a signature on delivery. Please read the "Signature on Delivery" section on theShipping & Delivery online Help
page for more information and alternative options if you will not be available to provide a signature.
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View or Print Invoice
You’ll be able to view and print invoices for your item(s) shortly after they have shipped.

To view or print your invoice, sign in to online Order Status and select to view the order details for the order containing the item(s) for
which you want an invoice. Click the “Print all invoices” link on the Order Details page to get a printable image of your invoice(s). You
can also select to print individual invoices for a particular shipment.

Questions & Answers

The Apple Online Store presents questions and answers asked and answered by actual visitors. This service is a great way
to get specific, detailed product information from our community of visitors.
Getting Started
You may browse and read questions and answers without logging in, but if you want to post or answer a question, you will
need to log in with an Apple ID, a unique user ID that allows you to access various Apple resources. For more information,
see the Apple ID FAQ page.
To participate in Q&A, you must agree to and abide by the Community Terms of Use — our set of "House Rules."
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Content Guidelines
Submitting Questions and Answers

You are encouraged to ask any product related question that helps you with your buying decision. Here are a few of the
most important principles to keep in mind when you’re writing a question or answer:

 You are most likely to get an accurate and useful response if you are specific, clear, and concise in asking and
answering questions.

 Avoid profanity, and do not post contact information (email addresses, phone numbers, etc.), URLs, time-sensitive
material or alternative ordering information.
 Avoid questions about non-product related issues such as service and support, resellers, shipping, sales policies,
other Apple partners or Apple topics not directly related to the product. Q&A is a place for asking and answering
questions about the product's features or functionality.

 Avoid technical support questions that refer to repairs or fixing a product that has stopped functioning. You can
post those in the Apple Support Discussions.

 Avoid harmful or illegal advice as well as any speculation about future products or enhancements.

 For a full description of our community guidelines, including why certain content may not be posted, please review
our Community Terms of Use.
Product Support Questions

Because the goal of Q&A is to help our visitors make informed buying decisions, it is not the right place for product support
or "fix it" types of questions. If you have questions relating to product support, please visit the Apple Support Discussions.
When Your Question or Answer Will be Posted

Questions and answers will typically be posted on our site within 1 business day after they are received. When a question or
answer is posted it becomes visible to other visitors who can then start responding to it.

If your submission is not visible within 1 business day, it was probably not posted due to a violation of our guidelines. In
these cases we encourage you to review our Community Terms of Use and resubmit an updated version of your question or
answer.
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Following a Question
There are two ways to receive email alerts when new answers are posted for a particular question. You can choose to
"follow" the question as part of the process for submitting a question. You may also "follow" the question by submitting your
email address at the bottom the Q&A page for that question.

To stop receiving email alerts regarding a question, click the link that appears at the bottom of any Q&A email. You will be
taken to a page that allows you to stop following that particular question or all Q&A questions.

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Voting for the Best Answer
The Best Answer is calculated using a variety of measurable actions by the community. The calculation is primarily based on
how many people found an answer useful, but other factors are considered as well.

Keep in mind that Apple does not confirm or verify the accuracy of the Best Answer or any other answer on the site.

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Most Interesting Questions
Questions are determined to be interesting if they have a lot of activity. This includes things like the number of answers
submitted to the question, the number of useful votes that those answers receive and the number of times people click on
that question. All of this activity surrounding a question contributes toward its "interestingness" ranking.
 2. FLOW OF FINANCE:

Payment & Pricing

Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated. Also, get
more information about special pricing, offers, promotions, and other great deals with limited time availability.

Payment
Payment methods

The Apple Online Store accepts a variety of payment methods. Click on a payment method below to find out more:

 Credit Cards or Debit Cards

 Cashier’s Check or Money Order
 Wire Transfer
 Barclaycard Visa Cards
 Apple Business Lease (AFS Commercial Credit)
 Apple Gift Card
 Bill Me Later® (Consumer and Education Individuals)
Some customers may qualify for other forms of payment. Please call an Apple Store Specialist at 1-800-MY-APPLE for more
information.

Using more than one payment card

You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and Apple
Gift Cards:

 Credit card(s) - up to two

 Apple Gift Card(s) - up to eight
 Apple Gift Card(s) + one credit card
During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

 If your card is new or recently reissued, make sure it has been activated.
 Double check the card type (for example, American Express), the account number and expiration date.
 Remove dashes or spaces from the account number.
 If everything seems to be correct, call the card issuer's customer service 800 number on the back of your card. Your credit card
company may need to speak with you before they authorize your purchase.
Account verification
To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information
on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or
home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

Security codes
The card security code is a unique three or four digit number printed on the front (American Express) or back
(Discover/MasterCard/Visa) of your card, in addition to the account number.

American Express:
 Discover/MasterCard/Visa:

Daily spending limits for Debit Cards

Most debit and check cards have daily spending limits that may substantially delay the processing of an order — even if there is enough
money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order.
Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

When Apple charges your account

When you place an order, Apple will contact your credit or debit card’s issuing bank to confirm it is a valid account. Apple requests an
authorization, which holds the funds for the full or partial purchase amount. Authorized funds will be unavailable to you as Apple
prepares your items for shipment and may display as “pending” on your credit or debit card’s online statement.

However, your card will only be charged after your order has shipped. If your order contains multiple items and they ship at different
times, you may see multiple charges on your credit or debit card statement.

If you cancel your order before your items ship, any authorizations placed on your credit card account can take up to 30 days to expire
and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their
specific timeframes.

Credit cards accepted

The Apple Online Store U.S. accepts credit, debit, or check cards associated with a billing address within the 50 United States and the
following U.S. territories:

 American Samoa
 Armed Forces Africa
 Armed Forces Americas
 Armed Forces Canada
 Armed Forces Europe
 Armed Forces Middle East
 Armed Forces Pacific
 Guam
 Northern Mariana Islands
 Palau
 Puerto Rico
 U.S. Virgin Islands
In the U.S., we accept:

 American Express
 Discover
 MasterCard
 Visa
Any gift card issued by a credit card company can be used as a method of payment on the Apple Online Store. During checkout, if you
are paying with a gift card issued by a credit card company, you can combine it with one credit card.

Cashier’s Check or Money Order

To pay for your purchase using a Cashier’s Check or Money Order:

1. Place your order with an Apple Store Specialist at 1-800-MY-APPLE.

2. Obtain the final dollar total of your order, including tax and any applicable shipping charges from the Apple Store Specialist.
3. Confirm that your cashier's check or money order is for the full amount of the order. It is not possible to combine a cash
payment with another form of payment for one order.
4. Make the cashier’s check or money order payable to Apple Inc., and include your Web Order Number or a copy of your order.
5. Mail your payment to: 

Apple Inc. 
12545 Riata Vista Circle 
Mail Stop: 198-2H50 
Austin, TX 78727-6524 

Note: Apple must receive your payment within 10 calendar days after your order is placed or your order will be cancelled. Please
allow one business day for order processing after Apple receives your payment.
Wire Transfer

To pay for your purchase using a Wire Transfer:

1. Place your order with an Apple Store Specialist at 1-800-MY-APPLE.

2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Apple Store Specialist.
3. Have your bank electronically transfer the total dollar amount of your order using the routing information below.
4. Reference your web order number with your payment.
5. Allow 1 business day for the processing of your wire transfer.
Routing information 
U.S.:
 Beneficiary: Apple Inc.
 Bank: Bank of America
 Routing/transit (ABA) #: 026009593
 Physical Bank Address: 100 West 33rd St, New York, NY 10001
 Account #: 3751294243
 SWIFT CODE: BOFAUS3N
Apple Gift Card

You can redeem an Apple Gift Card at the online Apple Store, by calling 1-800-MY-APPLE, or at any Apple Retail Store. Apple Gift
Cards can be used only in the United States. You can purchase just about anything sold by Apple (except another Apple Gift Card, an
iPhone Gift Card, an iTunes Gift Certificate, or purchases at the iTunes Store), including products from both Apple and third-party
makers.

You can use up to eight Apple Gift Cards at the Apple Online Store or if placing an order over the phone at 1-800-MY-APPLE. You can
combine your Apple Gift Card(s) with one credit card to pay for your purchase. Simply enter or provide the 16-digit card number and 8-
digit PIN (to be scratched off). Please keep the card in your possession until the order has been processed and delivered.

The Apple Gift Card is subject to applicable terms and conditions. For more information about Apple Gift Cards, visit the Gifting section
of online Help. To purchase an Apple Gift Card, click here.
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Tax
Tax rate

In accordance with state and local law, your Apple Online Store purchases will be taxed using the applicable sales tax or seller’s use tax
rate for your shipping address. The tax listed during checkout is only an estimate. In California, Massachusetts, and Rhode Island, sales
tax is collected on the unbundled price of the iPhone.

Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

Tax-exempt orders

To place an order on behalf of a tax-exempt organization or individual, please call an Apple Store Specialist at 1-800-MY-APPLE. You
will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual
name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.

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Education Pricing
Apple offers special pricing to students, teachers, administrators, and staff members. We also offer special pricing for home-schooling
programs, pre-kindergarten, and purchases made on behalf of students.

If you live in the U.S., visit the U.S. Apple Store for Education to place your order for reduced prices on the full range of Mac
computers, plus select third-party products. Please note that only orders placed on your country’s Apple Online Store for Education site
are eligible for the special education pricing.
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U.S. Government Pricing
Apple offers special pricing to local, state, and federal government employees and agencies. Visit our onlineApple Government Stores to
view reduced prices. Please note that only orders placed on our online Apple Government Stores are eligible for the government pricing.
Shop for yourself
Federal Employee Store
Apple’s Federal Government Employee Purchase Program offers special pricing for employees of the U.S. Federal Government who
want to purchase Apple products for personal use.
State and Local Government Employees
Apple’s State and Local Government Employee Purchase Program offers special pricing for employees of State and Local Government
Agencies who want to purchase Apple products for personal use.
Shop for your agency
GSA Schedule and Federal Contracts
Purchase Apple products on GSA schedules or other government contracts.
Federal SmartPay Store
Use Apple’s Federal SmartPay Store to purchase Apple and third-party products using a federally issued SmartPay credit card.
State and Local Government Store
Use Apple's State and Local Government Store to purchase Apple and third-party products using terms with Apple or via procurement
card.
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Promotions, Rebates, 
and Coupons
Visit the Product Promotions homepage for a list of limited-time offers. You can also view the Product Promotions FAQ to learn more
about how to qualify, request an Apple rebate, and any Terms and Conditions for each promotion.
Promotional pricing is usually applied either at the time of your online purchase, or as a rebate after you receive your product. Rebates
may also be available as a special offer from leading Macintosh software and accessory manufacturers, as well as from Apple directly.

Check Eligibility & Request a Rebate

To determine eligibility or to request an Apple rebate, visit the Product Promotions homepage and view theProduct Promotions FAQ.
Check the status of a rebate

Once you have submitted the requested proof of purchase documents for your rebate, you can check your rebate status online. You’ll
need some combination of the following pieces of information:
1. Claim number
2. Email address
3. Daytime Phone
Be sure the information entered is exactly as submitted with your rebate claim.

3. FLOW OF SERVICES:

Shipping & Delivery

Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods,
costs, and carriers.
Delivery Time
We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping
and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification
email with carrier and tracking information.

You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
If you're shipping your order to someone else, you may want Apple to let them know that something special is on the way. During
checkout, simply enter the recipient's email address in the "Email Address (optional)" field of the Shipping module. The email will
display product, carrier, and tracking information, but will not include pricing and payment details.
 Shipping and delivery estimates

The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order
will ship as they become available.

 Items that ship within "24 hours" are estimated to ship the same or following business day.

 Items with longer estimates ship from our warehouse within the timeframe indicated (e.g., 7-10 business days).

 Custom-configuring your Mac or personalizing your iPod may take additional time to prepare for shipment, and will increase
the 'Ships' timeframe.
The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery
date depends on the shipping method you choose during checkout.

When you select expedited shipping, your item will take the same amount of time to prepare for shipment ('Ships'), but will expedite the
time it takes to deliver to your doorstep ('Delivers').

All estimates are based on business days.

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Shipping Methods
and Costs
Shipping methods

The Apple Online Store U.S. offers a variety of shipping methods to meet your needs:

 Standard Shipping — This option is free on all qualifying products, except products that weigh more than 100 pounds or
orders under $50. Delivers within 6 business days after shipping.

 2 Day Shipping — Delivers within 2 business days after shipping.

 2-3 Day International Shipping — Delivers within 2 to 3 business days after shipping.
 Next Business Day — Delivers within 1 business day after shipping.
Shipping costs

Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. You can also see shipping costs
on the Order Acknowledgment email and on online Order Status. If you order multiple items, you may receive separate shipments. You
will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees
for the entire order will be charged when your first item is shipped.
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Signature on Delivery
Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. However, orders delivered
by DHL Global Mail / United States Postal Service do not require a signature.

For a U.S. order that requires a signature on delivery, Apple offers several easy options for you to receive your package. Please note that
the carrier makes three delivery attempts before returning your package to Apple.

Option 1: Pre-sign with Apple

As your items ship, you will receive a Shipment Notification email with carrier and tracking information for each of your shipments. To
pre-sign with Apple, please visit online Order Status and click the “Pre-sign for this shipment” link next to the appropriate Tracking
Number. If you are unable to access the pre-sign form, please call Apple Store Customer Service at 1-800-676-2775.
Follow the instructions to print and complete the “Shipment Release Authorization” form and leave it on your door for the carrier prior to
8:00 a.m. the day of expected delivery.

You can designate a preferred delivery location (e.g., front door, back door, immediate neighbor, or building manager). If you designate
an address other than the one specified on the package, someone must sign for the package.

If you want to pre-sign for more than one shipment, you need to print, sign, and leave a Shipment Release Authorization for each one.

For safety and security reasons, all deliveries are subject to the driver's discretion.

Option 2: Sign the package

Anyone over the age of eighteen at the designated shipping address can sign for the package.

Option 3: Sign to release your shipment to your address, an immediate neighbor, or a building manager

If you do not pre-sign for your package through Apple and you are not available for delivery, the carrier leaves a Delivery Notice on
your door after the first delivery attempt. Our carrier attempts delivery three times before returning your package to Apple.

If you will not be available for one of the delivery attempts, sign the Delivery Notice and leave it on your door prior to the next delivery
attempt.

You can designate a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager). If you designate an
address other than the one specified on the package, someone must sign for the package.
 Option 4: Pickup package at carrier’s local office

After the first delivery attempt, you can request to pick up your package at our carrier’s local facility. Call the number on the carrier's
Delivery Notice and inform the carrier that you want to pick up your package in person.

To pickup your shipment, you'll need the Delivery Notice and both of the following IDs:

 A government-issued ID (e.g., driver's license, passport, residency card) that matches the name and address on the package
 A second ID with your name on it (e.g., credit card, social security card)
The carrier can release the package only to the person designated in the shipping address.

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Shipping Restrictions
Shopping in the U.S.

The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United
States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.

The Apple Online Store U.S. does not support shipping items in a single order to multiple shipping addresses. To ship items to an
additional address, please place a new order at the Apple Online Store.
Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of
the following United States territories:

 American Samoa
 Armed Forces Africa
 Armed Forces Americas
 Armed Forces Canada
 Armed Forces Europe
 Armed Forces Middle East
 Armed Forces Pacific
 Guam
 Northern Mariana Islands
 Palau
 Puerto Rico
 U.S. Virgin Islands
Simply shop at the Apple Online Store U.S. with the payment method of your choice, and we’ll ship the order to any address within the
50 United States.

We regret that we cannot ship orders placed on the Apple Online Store U.S. to addresses outside of the 50 United States. Let us help
you find an Apple reseller to assist you in purchasing Apple products locally.
Shopping outside the U.S.

There are more than 30 Apple Online Stores in countries around the globe. If you would like to purchase Apple products from outside
the U.S., please see our International Store Directory to find out if an Apple Online Store serves your country.
Shopping for friends and family who reside outside of the U.S.

Would you like to buy a gift for a friend or family member residing in a different country? Visit the Giftingsection of online Help for
more information.
Sales to U.S. military personnel stationed abroad

If you would like to ship to an APO/FPO address, please see our APO/FPO page.

Apple's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple
products.
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Problems With
Your Shipment
Shipping refunds

If you paid for expedited shipping and did not receive your package on time, please call Apple Store Customer Service at 1-800-676-
2775.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please call Apple Store Customer Service at 1-800-676-2775.

Policies
Apple cares about protecting your personal information online, and we stand behind our products and services. Learn more about our
commitment to protecting your privacy and about our corporate policies.
Privacy Policy
Apple is committed to protecting your private information. Read the details of our Apple Customer Privacy Policy and Security Policy.
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Sales and Refunds Policy
Read Apple’s complete Sales and Refund Policies for Consumers, Education Individuals and more.
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Hardware Warranties
Apple firmly stands behind our products. Read our Hardware Warranties and learn how Apple covers your purchases.
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Site Terms of Use
Read the Legal Information & Notices page for site terms of use for the Apple website.
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Software License Information
View the Software License Information page for a listing of our product agreements.
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Security Policy
The Apple Online Store uses industry-standard encryption to protect the confidentiality of the information you submit during checkout.
When you submit order and payment information to us, we use 128-bit Extended Validation Secure Socket Layer (EV SSL) encryption
to protect that information in transit. With SSL technology, the web address starts with "https://" instead of "http://" to indicate that your
information is encrypted during transmission. With EV SSL, some browsers will display "Apple Inc." in the URL field during checkout
to verify that you are transacting with Apple.
 Apple's privacy protection standards are certified by TRUSTe. For more information, please review ourPrivacy Policy and Site Terms of
Use.

Gifting
We offer a variety of services that make the Apple Online Store the ideal place for you to purchase items to give as gifts for family and
friends. Find out everything you need to know about giving a gift through the Apple Online Store.
Gifting Outside of the U.S.
You can send gifts to a friend or family member residing in Mexico, 15 countries in Europe, and four countries in Southeast Asia
(Indonesia, Malaysia, the Philippines, and Thailand). Shop the appropriate international Apple Online Store to place an order with a U.S.
credit card.

Or for fast, easy ordering and expert advice in your language, just call 1-866-910-6558. Sales and customer service assistance is
available during the following hours:

 Mexico: 6:00 a.m. to 4:00 p.m. Pacific time (Mon - Fri)

 Europe: 12:00 a.m. to 11:00 a.m. Pacific time (Mon - Fri)
 Southeast Asia: 6:00 p.m. to 3:00 a.m. Pacific time (Sun - Fri)
You can place an international order using an American Express, MasterCard, or Visa credit card associated with a billing address within
the 50 United States or one of the following U.S. territories:

 American Samoa
 Armed Forces Africa
 Armed Forces Americas
 Armed Forces Canada
 Armed Forces Europe
 Armed Forces Middle East
 Armed Forces Pacific
 Guam
 Northern Mariana Islands
 Palau
 Puerto Rico
 U.S. Virgin Islands
When you shop for friends and family living abroad, you will be billed in the currency of the country where you want your products to
be delivered. For example, if you shop the Apple Online Store Mexico, you will be billed in pesos. Apple does not charge a fee for
international orders, however, your bank will determine exchange rates when the order is shipped and your credit card is charged. Any
additional charges for an international transaction are determined by banking partners and the issuer of your credit card. Please contact
your credit card issuer for details.

Please note that your order will be subject to the terms and conditions of the country where you want your products to be delivered.

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Gift Messaging
For most items in our store, you can include a free gift message on the packing slip. No pricing information will be included with the
shipment.
 When you select to put an item in your cart, just select the checkbox that says “This is a gift” or “Add a free gift message.” On the Cart
page, click the "Add Free Gift Message" link, enter your message, and click the "Save Message" link.

If you're sending a gift directly to a friend or family member, you may want Apple to email them carrier and tracking information as their
items ship. For more details, visit the Shipping & Delivery section of online Help.
At this time, the Apple Online Store does not support shipping items in a single order to multiple shipping addresses. To send gifts to
different addresses, please place a new order through the Apple Online Store — one order per shipping address.
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Gift Wrapping
When you order a new iPod, iPad, MacBook, MacBook Pro, or select Apple-branded software and accessories, you can add a special
touch to your gift: the Apple Gift Package (subject to availability). The Apple Gift Package is a signature gift box with a red ribbon and a
greeting card with your personal message.

Computer gift packaging is only available for standard configuration models of MacBook and MacBook Pro.

To add gift packaging:

 When you add an iPod, iPad, or portable Mac to your cart, just select the checkbox that says "This is a gift," and you will
automatically be given the option to add gift packaging.
 When you add a gift-eligible software or accessory to your cart, you can add the Apple Gift Package on the Cart page.
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Gift Cards and 
Certificates
There are three types of gift cards that you can purchase from the Apple Online Store: Apple Gift Cards, iPhone Gift Cards, and iTunes
Gift Cards.

iTunes Gift Certificates are also available for purchase exclusively through the iTunes Store.

Apple Gift Cards

 Apple Gift Cards take the guesswork out of giving a gift. Your friends and family can choose exactly what they want from our
huge collection of Mac, iPad, iPod, and accessory items at any Apple Store in the U.S. — online, by phone, or at an Apple Retail
Store.

 How to Purchase Apple Gift Cards

Apple Gift Cards can be purchased from the Apple Online Store in any amount between $25-$2500 or over the phone at 1-800-MY-
APPLE for any dollar amount.

Each card can include an optional gift message. Find out more in the Gift Messaging section of online Help.
 How to Use Apple Gift Cards
Apple Gift Cards can be redeemed in any Apple Retail Store, on the Apple Online Store, or by calling 1-800-MY-APPLE. Apple Gift
Cards can be used only in the U.S.
 In an Apple Retail Store, simply present the card to the cashier at time of payment. If you are using your Apple Gift Card at the Apple
Online Store or over the phone at 1-800-MY-APPLE, you’ll need to provide the 16-digit card number and 8-digit PIN (to be
scratched off). Remember to keep the card in your possession until your item(s) have been delivered.

You can use up to eight Apple Gift Cards at the Apple Online Store or if placing an order over the phone at 1-800-MY-APPLE. You
can use up to six Apple Gift Cards for one transaction when you purchase at an Apple Retail Store. You can combine your Apple Gift
Card(s) with one credit card to pay for your purchase.

You cannot use Apple Gift Cards to purchase another Apple Gift Card, an iTunes Gift Certificate, or for purchases at the iTunes
Store. To purchase music, TV shows, movies, and games, see the iTunes Gift Cards section of online Help.
 Checking Your Apple Gift Card Balance
You can check your Apple Gift Card balance by visiting Your Account or by calling 1-888-320-3301.
 Lost or Stolen Cards
To report a lost or stolen Apple Gift Card, please contact Apple at any Apple Retail Store location or by telephone at 1-800-MY-
APPLE. Replacement cards will be issued after Apple verifies that the lost or stolen card has not been redeemed and you present your
original purchase receipt. Apple is not responsible for lost or stolen gift cards.
iPhone Gift Cards

 Buy an iPhone Gift Card at the Apple Online Store and your recipient can stop by an Apple Retail Store to redeem it for an
iPhone, accessories, and other items. An Apple Retail Store Specialist will activate your recipient's iPhone, set up email, help
customize the Home screen, choose some great iPhone applications, personalize ringtones, and find their favorite songs.

 How to Purchase iPhone Gift Cards

iPhone Gift Cards can be purchased from the Apple Online Store in any amount between $25-$2500.

Each card can include an optional gift message. Find out more in the Gift Messaging section of online Help.
 How to Use iPhone Gift Cards
iPhone Gift Cards can be redeemed at any Apple Retail Store in the U.S. Simply present the card to the Apple Retail Store Specialist
and redeem it toward the cost of a new iPhone. The card recipient can also:
 Create a new iPhone account using a convenient online process.
 Select a time to visit a nearby Apple Retail Store to pick up a new iPhone.
 Meet personally with an Apple Retail Store Specialist to set up and customize the iPhone.
 Purchase iPhone accessories, and all things Mac, iPad, and iPod.
 iPhone Gift Cards can also be redeemed for anything on the Apple Online Store, including iPhone, iPhone accessories, and all
things Mac, iPad, and iPod.

 You can use up to six iPhone Gift Cards for one transaction when you purchase at an Apple Retail Store. You can combine
your iPhone Gift Card(s) with one credit card to pay for your purchase.

 You cannot use an iPhone Gift Card to purchase an Apple Gift Card, an iTunes Gift Card/Certificate, or for purchases at the
iTunes Store. To purchase music, TV shows, movies, and games, see the iTunes Gift Cards section of online Help.
 iPhone Gift Cards are not redeemable for cash except in certain states, cannot be used to purchase any additional gift cards,
and cannot be applied as payment to any account.

 Checking Your iPhone Gift Card Balance

You can check your iPhone Gift Card balance by visiting Your Account or by calling 1-888-320-3301.
 Lost or Stolen Cards
To report a lost or stolen iPhone Gift Card, please contact Apple at any Apple Retail Store location or by telephone at 1-800-MY-
 APPLE. Replacement cards will be issued after Apple verifies that the lost or stolen card has not been redeemed and you present your
original purchase receipt. Apple is not responsible for lost or stolen gift cards.
iTunes Gift Cards and Certificates

 iTunes Gift Cards and Certificates can be redeemed for songs, albums, audiobooks, videos, and games on the iTunes Store.
They cannot be used to buy Apple products. To purchase items outside of the iTunes Store, visit the Apple Gift Cards section of
online Help.
 iTunes Gift Cards vs. Gift Certificates
iTunes Gift Cards are sent by mail, tucked into an attractive folder with an optional personal message. Find out more from the Gift
Messaging section of online Help. They are available from the Apple Online Store in $15, $25, and $50 denominations.

iTunes Gift Certificates are sent by email within minutes of your order. They are available exclusively through the iTunes Store. For
more information about iTunes Gift Certificates, visitapple.com/itunes/store/gifts.html
 How to Purchase iTunes Gift Cards
To purchase an iTunes Gift Card at the Apple Online Store, you will need a U.S. issued major credit card with a U.S. billing address,
or you can use Bill Me Later. To find out more about these payment methods, visit the Payment & Pricing section of online Help.

 How to Use iTunes Gift Cards and Certificates

To use an iTunes Gift Card or Certificate you must first download the latest version of iTunes.

Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem
gift certificates purchased in the U.S.

To redeem iTunes Gift Cards or Certificates, go to the iTunes Store and in the “Quick Links” section in the right column, select
“Redeem.” Or go to the iTunes Store "Redeem Code" area directly by visitingapple.com/itunes/store/gifts.html

In the resulting screen, enter your iTunes Gift Card or Certificate code in the field. If you are redeeming an iTunes Gift Card you need
to use the 16-digit code on the back of your card (to be scratched off). If you are redeeming an iTunes Gift Certificate you need to use
the certificate number listed on your email certificate. Enter the numbers exactly as they appear.

Once you redeem your iTunes Gift Card or Certificate, the full amount appears as a credit next to your Apple ID in the upper-right
part of the window. Any time you buy an item, the purchase price (+ tax) will be deducted from the balance.

If you have additional questions, need help with your iTunes Gift Card or Certificate, or want to contact iTunes Customer Support
please visit the iTunes Gift Card and Gift Certificate FAQ.
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Corporate Gifting
and Rewards
An iPod makes the perfect gift for business, employee recognition, sales incentives, client appreciation, and special events. Special
volume pricing will make your accountant happy too.

Order any combination from the popular iPod family and customize your iPods with your company logo or text engraving. You can also
give music with prepaid iTunes Gift Cards. Visit the Apple Corporate Gifting and Rewards homepage for more information.
How to order

To purchase, simply follow the steps below:

1. Contact us:
 o Send us an email or call 1-877-275-IPOD and submit your contact information.

Representatives are available Monday through Friday, 5:30 a.m. - 6:30 p.m. Pacific time.

2. Choose your incentive: Order as many as you want in any combination.

o iPod classic, iPod touch, iPod nano, iPod shuffle

o iTunes Gift Cards
o iPod accessories
o MacBook, MacBook Pro, iMac

3. Add iPod engraving: Make the reward truly memorable. Have any iPod engraved with your message for free or put your logo
on iPod classic, iPod touch, or iPod nano for a one-time setup fee.

4. Pre-load special content: Find out how to put training talks, product overviews, CEO speeches, promotional videos, or other
custom content on the iPod models you order.

4. FLOW OF PRODUCT:

Apple Family
iPad

 iPad From $499

iPhone

 iPhone From $49

iPod

 iPod shuffle Just $49


iPod nano From $149


iPod touch From $229


iPod classic Just $249


Apple TV Just $99

Mac Family

MacBook Just $999


MacBook Pro From $1199


MacBook Air From $999


Mac mini From $699


iMac From $1199


Mac Pro From $2499
 Top Sellers
Mac

 1.MacBook Pro
 2.iMac
 3.Magic Trackpad
 4.Apple Magic Mouse
 5.Epson Stylus NX420 All-in-One Printer
 6.Incase 13" Neoprene Sleeve Plus for Macbook Pro

iPod

 1.iPod touch
 2.iPod nano
 3.Apple In-Ear Headphones with Remote and Mic
 4.Philips DC290 Docking Clock Radio with Remote
 5.Philips Fidelio DS7550 Portable Speaker Dock
 6.Bose® SoundDock® Series II Digital Music System
 7.Scosche IDR355md Increased Dynamic Range Noise Isolating Earphones with Remote
and Microphone

iPhone

 1.iPhone 4
 2.iPhone 3GS
 3.Power Support Anti-Glare Film Set for iPhone 3G
 4.Marware Sportshell Convertible for iPhone 3GS
 5.Philips JumpStart Attachable Battery Pack
 6.Cole Haan Small Leather Zip Wallet for iPhone

Taking an example of one product:

iPhone
Find out about iPhone availability, how to purchase iPhone, AT&T coverage areas, activation, rate plans, support, training, and more.
Phone Availability
In the U.S., iPhone is available via:

 The Apple Online Store

 Apple Retail Stores
 AT&T online
 AT&T company-owned retail stores
For more information about iPhone retailers, visit the Buy iPhone page.
Apple Online Store

You can shop the Apple Online Store U.S. for iPhone and a large selection of iPhone accessories 24 hours a day.
Apple Retail Stores

There are over 160 Apple Retail Store locations in the U.S. Find an Apple Retail Store near you, check hours of operation, and get
directions online.
AT&T Online and Retail Stores

iPhone is available at wireless.att.com and company-owned AT&T retail locations. AT&T operates approximately 1800 retail stores in
the U.S. To find an AT&T retail store near you, visit att.com/iPhonelocator, and enter a starting address, such as your home or work
location. iPhone is not available at AT&T wireless resellers.
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How to Purchase
Starting the iPhone purchasing process is quick and easy. Simply visit the iPhone product page, and choose the color and capacity of
your iPhone.
Specify New or Existing Customer

Specify if you’re a new or existing AT&T wireless customer.

Select a Rate Plan and review the purchase

Select a monthly AT&T rate plan. You can choose between AT&T Nation or a FamilyTalk plan. Once you select your plan, click the
“Continue” button to add a messaging plan. All messaging plans include the ability to send text and multimedia messages.

Set up your phone number

You can request a new phone number or transfer your current mobile number to your iPhone. If you request a new number, you will
receive it in your Shipment Notification email and can view it after syncing your iPhone in iTunes.

Check your eligibility for AT&T service

Enter your billing information so AT&T can review your personal credit and verify you are eligible for service. AT&T will mail your
monthly bill to the billing address you specify.

Decide where to buy

You can choose to complete the iPhone purchasing process at an Apple Retail Store or the Apple Online Store.

To buy at a store, click the “Reserve my iPhone” button, choose your closest Apple Retail Store, and let us know when you’d like to
come in to complete your purchase.

To buy online, click the “Add to Cart” button. For more information about completing your order, please visit theChecking Out section
of online Help.
Get ready for iPhone

For information about organizing your content to make syncing your iPhone easier, visit the iPhone - Set Up and Sync page.
To view or update your order, please visit the Viewing & Changing Orders section of online Help, or go directly to online Order Status.
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Coverage, Activation, and Plans
AT&T coverage

AT&T has the largest digital wireless voice and data network in America and is the exclusive wireless carrier for iPhone in the U.S.

You can use the AT&T Coverage Viewer to check AT&T network coverage in your area by entering your address or ZIP code. An
interactive map lets you zoom in or out to see coverage areas.
Activation

Activating and syncing your iPhone is simple. Just download the latest version of iTunes, connect to your computer, and iTunes will
guide you through the simple process of syncing content such as music, video, bookmarks, and contacts.
Activation requirements

You need an Internet connection and iTunes 8.2 or later to activate iPhone. You can download iTunes for free for Mac or PC. You also
need to create an Apple ID if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows,
movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for
setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.
AT&T rate plans

All AT&T plans for iPhone include unlimited data for email and web, Visual Voicemail, unlimited mobile-to-mobile calling within the
AT&T network, nationwide long distance and roaming, call forwarding, call waiting, three-way calling, and caller ID. Additionally, you
can choose a messaging plan.
Please contact AT&T for information about applicable fees, including activation and early termination charges.

Transferring your mobile number

If you are transferring a mobile number, the process may take as little as 15 minutes or up to 6 hours to complete. If you are transferring
a home number, the process may take up to 5-7 days to complete. While the transfer is in process, you will be able to make outgoing
calls with your iPhone; however, incoming calls will be sent to your current phone.

When the transfer is complete, you will receive a text message. Transferring a number from another wireless carrier ends your current
service and termination fees may apply.

More activation details

All plans require a two-year AT&T service agreement and are subject to AT&T credit approval. An early termination fee may apply if
service is terminated before the end of the contract term. (In the U.S., you must be 18 years old to enter into a legally binding contract.)
You must activate iPhone with an AT&T plan to use its features, including iPod and Internet capabilities. Refer to the AT&T Service
Agreement for more information.
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Support and Training
Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.

iPhone support

The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone User
Guide, technical support articles, troubleshooting tips, and customer discussion forums.
iPhone comes with 90 days of technical support. In addition, your iPhone, its rechargeable battery, and all included accessories are
covered against defects for a full year from the purchase date by a limited hardware warranty. Learn more about your Hardware
Warranty.
For hardware or software support, please visit our online resources, visit an Apple Retail Store, or call 1-800-MY-IPHONE (1-800-694-
7466).
For questions about the SIM card, basic voice and data services, monthly billing, or changing rate plans after activation, refer
to wireless.att.com or call 1-800-331-0500.
iPhone features

The iPhone Guided Tour highlights the top features of iPhone. Visit the iPhone - Features page to learn more.
Additional resources

Get the most out of your iPhone by attending free iPhone workshops at an Apple Retail Store. Visit Apps for Everything online to learn
about some of the most useful and popular apps.
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Additional Information
Refer below for more details about iPhone, including accessory compatibility, recycling, gifting, order status, returns and refunds, and
taxes.

Accessory compatibility

While there are thousands of accessories that have been designed specifically for iPod, not all of these are fully compatible with iPhone.
This is because cell phones can cause audio interference with some accessories.

To ensure the best possible customer experience, Apple has created special iPhone compatibility requirements for accessory
manufacturers. Products that are engineered and certified to be compatible with iPhone carry a "Works with iPhone" logo on the
packaging.

If you connect iPhone to an accessory that was not made to work with iPhone, you can activate Airplane Mode while connected to the
accessory. This will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to activate
Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.

To shop for iPhone gear, explore the iPhone Accessories pages of the Apple Online Store.
Recycling

Not sure what to do with your old mobile phone? Recycle it. Find out more about the Apple Recycling Program.
U.S. Sales Only

The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United
States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.

iPhone Gift Card

iPhone makes a great gift! Buy an iPhone Gift Card at the Apple Online Store and your recipient can stop by an Apple Retail Store to
redeem it and get free Personal Setup. An Apple Retail Store Specialist will activate your recipient's iPhone, set up email, help customize
the Home screen, choose some great iPhone applications, personalize ringtones, and find their favorite songs.

For more information, visit the iPhone Gift Cards section of online Help. To purchase an iPhone Gift Card, click here.
Order status

Visit online Order Status to view your order status, change or cancel your order, and more. For more information, visit the Viewing &
Changing Orders section of online Help.
Returns and refunds

iPhone Return Policy

If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 30
calendar days from shipment for a full refund. Please visit online Order Statusor call 1-800-676-2775 to request a return. If you return
your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. The iPhone must be returned in the
original packaging, including any accessories, manuals, and documentation.
Service Cancellation
If your iPhone is returned to our warehouse within 30 days from the date of shipment, your wireless service will be cancelled
automatically and you will not be charged an early termination fee. You will be responsible for all applicable usage fees, prorated access
charges, taxes, surcharges, or other charges through the termination date. Please contact AT&T for more information about applicable
fees.
Review the Returns & Refunds section of online Help for more information.
iPhone Sales Tax Rates

In California, Massachusetts, and Rhode Island, sales tax is collected on the unbundled price of the iPhone.

Downloadable Software
Along with manufactured products, the Apple Online Store offers a variety of downloadable software (also called Electronic Software
Downloads). The Apple Online Store is the perfect place for you to purchase these items and to enjoy them instantly!
Learn to Play - Basic & Artist Lessons
Learn to Play lessons are great way to to enhance your ability to make music, and are available exclusively through GarageBand ’09,
which is included in Apple’s iLife ‘09 software suite of applications. GarageBand allows you to create and record music, make podcasts,
and play with your own virtual band! Learn more about iLife and GarageBand.
There are two types of Learn to Play lessons: Basic Lessons and Artist Lessons. GarageBand comes with several Basic Lessons, and you
can download additional Basic Lessons to use in GarageBand. You can also purchase Artist Lessons through the GarageBand Lesson
Store in select countries. These Artist Lessons feature contemporary artists that teach you how to play their songs on piano or guitar.

Playing Learn to Play Lessons

To play a Basic Lesson or purchased Artist Lesson, launch GarageBand and navigate to the Learn to Play area. You can play the free and
purchased content you’ve downloaded. To preview new content or make new purchases, go to the Lesson Store.
Previewing Learn to Play Lessons
You can preview Basic Lessons before you download them, and Artist Lessons before you purchase them. Just launch GarageBand and
click on the Lesson Store tab. Then, click either the Basic Lessons or Artist Lessons tab in the main area of the window. To preview the
lessons you’re interested in, click anywhere within the rectangle (except the “Buy Now” button) and the preview starts playing.
Purchasing and Downloading Artists Lessons
When you purchase Artist Lessons, you receive your content instantly! Once you’re in the Lesson Store and you find the Artist Lesson
you like, simply click the Buy Now button. You’ll be asked to sign-in with your Apple ID and password.
An Apple ID and password is required to purchase Artist Lessons in GarageBand. If you don’t have an Apple ID, click the “create an
Apple ID” link and follow the instructions. Refer to the Your Account section of online Help to learn more about the benefits of an
Apple ID, or to find/reset your Apple ID or password.
Enter your payment information (e.g., credit card information, billing address), and click the “Buy Now” button.

GarageBand automatically launches the Learn to Play area, where you can see your lesson being downloaded. Once your download
completes, just click the Play button to enjoy!

Retrieving downloaded Artist Lessons

If your Artist Lesson does not automatically begin downloading, you quit GarageBand before your lesson finished downloading, or you
do not see your purchased lessons in GarageBand, there are a few ways to retrieve your content:
 1. Re-open GarageBand and your content will resume downloading where it left off.
2. View and re-download your Artist Lesson purchases by visiting the Downloadable Software Purchases section of Your
Account.
Problems with Artist Lessons
If you’re having trouble purchasing, downloading, or retrieving Artist Lessons, please contact Apple Store Customer Service at 1-800-
676-2775.
If you’re having trouble previewing or playing Artist Lessons you’ve purchased, or have questions about system requirements, please
contact AppleCare Technical Support at 1-800-275-2273.

Please read the product information for Electronic Software Downloads and Apple’s Sales and Refunds Policy carefully, as software
download purchases are non-refundable.
System Requirements for Learn to Play lessons
Double check to ensure you have the right system requirements to download and play Learn to Play lessons. Refer to apple.com/ilife for
more information.
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QuickTime
The QuickTime family of software gives users a multimedia framework capable of handling digital video, media clips, sound, text,
animation, music, and more. And the best news is, all Apple computer systems ship with QuickTime Player already installed.

QuickTime Player contains basic playback operations, but you can also take QuickTime to the next level, by purchasing QuickTime Pro
and unlocking additional features. With QuickTime Pro, you can easily edit, share, and distribute audio and video content including
capturing audio and video, sharing content via email, creating movies and media, and saving movies from the web and converting them
to watch on your computer, iPad, iPod, and a variety of other devices.

How to try QuickTime

You can try QuickTime for free when you visit: apple.com/quicktime/download.
How to Purchase QuickTime Pro
You can purchase QuickTime Pro for Mac OS or Windows by visiting the Apple Online Store U.S.
How to Upgrade and Use QuickTime Pro

1. Make sure the latest version of QuickTime Player is installed on your computer.
2. Purchase QuickTime Pro.
3. Retrieve your 20-digit registration code, which appears on the Thank you page after checkout, and is also sent from Apple via
email.
4. In the QuickTime Player application, go to Preferences and enter the registration code.
5. Enjoy QuickTime Pro!
Note: There will be no package shipped to you and no more software to download. You can begin using QuickTime Pro right
away.
Note: For more information about installing QuickTime Pro, click here.
Retrieving your QuickTime Pro Registration Code
When you purchase QuickTime Pro on the Apple Online Store, you receive your registration code instantly. Your registration code will
be displayed on the Thank you for your order page immediately after check out.
You’ll also receive your registration code in you purchase order confirmation email.

You can also view your QuickTime Pro Registration code by visiting the Downloadable Software Purchases section of Your Account.
Problems with QuickTime Pro
Visit apple.com/support/quicktime for QuickTime user guides, FAQs, and technical specifications.
For technical issues, you can visit selfsolve.apple.com/EXPERT/GetProductList.do to connect directly with an Apple Expert for
assistance or visit apple.com/support and click the QuickTime icon to view all the support resources available.
For questions about billing, orders, or your account, please contact Apple Store Customer Service at1-800-676-2775, Monday - Friday
from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Please read the product information for Electronic Software Downloads and Apple’s return and refund policy carefully, as software
download purchases are non-refundable.

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iWork
Create media-rich documents, stunning presentations, and intuitive spreadsheets with iWork. iWork contains Pages - word processing
with a sense of style, Keynote - cinema-quality presentations for everyone, and Numbers - powerful spreadsheets made easy. iWork is a
complete productivity suite with style.

How to Try iWork

To obtain a 30-day Free Trial of iWork, visit apple.com/iwork/trial. The trial provides full functionality for 30 days. After the 30-day
trial period, you can open iWork documents, but you can’t save, print, or export. If you wish to continue using iWork after the 30 day
trial period, just purchase it for unlimited use.
How to Purchase iWork
You can purchase iWork online when you visit apple.com/iwork/trial and click Buy Now in the upper right of the page.
How to Install and Use iWork
1. Open any of the iWork Trial version application.
2. When you are prompted to either buy or try the software, click the Buy button.
3. Enter the iWork registration code. This will unlock the full version.
4. For user manuals, FAQs, and technical questions, please visit apple.com/support/iwork.
Note: There will be no package shipped to you and no more software to download. You can begin using iWork right away.
Retrieving your iWork Registration Code
When you purchase iWork on the Apple Online Store, you your registration code in your purchase order confirmation email.
You can also view your iWork Registration code by visiting the Downloadable Software Purchases section ofYour Account.
Problems with iWork
Visit apple.com/support/iwork for iWork user guides, FAQs, and technical specifications.
For technical issues, you can visit selfsolve.apple.com/EXPERT/GetProductList.do to connect directly with an Apple Expert for
assistance or visit apple.com/support and click the iWork icon to view all the support resources available.
For questions about billing, orders, or your account, please contact Apple Store Customer Service at1-800-676-2775, Monday - Friday
from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Please read the product information for Electronic Software Downloads and Apple’s return and refund policy carefully, as software
download purchases are non-refundable.

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Aperture
Aperture offers photographers a streamlined way to speed through edits, make essential adjustments, and deliver photos online and in
print. Aperture is the first all–in–one photography post–production tool that provides everything you need after the shoot. It allows you
to import, edit, organize, retouch, publish and archive images more effectively and efficiently than ever before.

How to Try Aperture

Visit apple.com/aperture/trial for a free 30 day trial of Aperture. The trial provides full functionality for 30 days. After the 30-day trial
period, you can open Aperture files, but you can’t save, print, or export. If you wish to continue using Aperture after the 30 day trial
period, just purchase it for unlimited use.
How to Purchase Aperture
Continue using Aperture for an unlimited time by visiting apple.com/aperture/trial and clicking the Buy Now button.
 How to Install and Use Aperture

1. Open the Aperture Trial version application.

2. When you are prompted to either buy or try the software, click the Buy button.
3. Enter the Aperture registration code. This will unlock the full version.
4. For user manuals, FAQs, and technical questions, please visit apple.com/support/aperture.
Note: There will be no package shipped to you and no more software to download. You can begin using Aperture right away.
Retrieving your Aperture Registration Code
When you purchase Aperture on the Apple Online Store, you receive your registration code in your purchase order confirmation email.
You can also view your Aperture Registration code by visiting the Downloadable Software Purchases section of Your Account.
Problems with Aperture
Visit apple.com/support/aperture for Aperture user guides, FAQs, and technical specifications.
For technical issues, you can visit selfsolve.apple.com/EXPERT/GetProductList.do to connect directly with an Apple Expert for
assistance or visit apple.com/support and click the Aperture icon to view all the support resources available.
For questions about billing, orders, or your account, please contact Apple Store Customer Service at1-800-676-2775, Monday - Friday
from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Please read the product information for Electronic Software Downloads and Apple’s return and refund policy carefully, as software
download purchases are non-refundable.

Online Store Exclusives

Shopping the Apple Online Store lets you take advantage of exclusive features such as iPod engraving, Mac customization, and Certified
Refurbished Products.
Engrave Your iPod or iPad
Want to make your new iPod or iPad your own? You can engrave any model of new iPad, iPod shuffle, iPod nano, iPod classic, and iPod
touch. Personalized laser engraving is only available on the Apple Online Store. Engraving is not offered on refurbished products.

After you select your iPod or iPad from the Apple Online Store, you will be offered the option to enter up to one line of text for iPod
shuffle and iPod nano, and up to two lines of text for iPod classic, iPod touch, and iPad. As you type, you’ll see an image on the left side
of the page that represents what your text will look like. The text will be engraved near the top, on the back of the product, just like it
appears in the image.

Please make sure that everything is spelled correctly, as your engraved product cannot be returned. You may wish to review our Sales
and Refunds Policy. You may be able to make changes to the engraved text or cancel your item if online Order Status indicates that your
iPod has "Not yet shipped." See the Viewing & Changing Orders section of online Help for details or go directly to online Order Status.
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Customize Your Mac
Because everyone’s needs are different, the Apple Online Store makes it easy to build the Mac that’s right for you.

Models that can be Customized

 MacBook
 MacBook Air
 MacBook Pro
 Mac mini
 iMac
 Mac Pro
 Configuration Options

You have several options to build the system that is right for you. After you choose a model with the processor speed and optical drive
you want, you can configure, for example:

 Processor
 Memory
 Graphics card
 Hard drive
 Keyboard and Mouse sets
 Pre-installed Apple software applications
 And more...
Why stop there? You can easily add any of these:

 Apple Display
 AppleCare Protection Plan
 MobileMe membership
 MagSafe Airline Adapter (for portable computers only)
How to Customize

1. Choose whether you’d like a portable or desktop computer.

2. Select the model you want.
3. You will automatically be directed to the "Customize your Mac" page. Just select the radio button next to the configuration
option(s) you’d like. The dollar amount that will be added (or subtracted) from your Subtotal is clearly listed next to each option.
The Subtotal, ‘Ships’ timeframe, and Specifications summary at the top right of the screen will update as you choose options.
4. When you are finished building your Mac, click the "Add to Cart" button.
You can also call our specialists at 1-800-MY-APPLE and we’ll be glad to help you build the Mac that’s right for you.

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Buy a Certified
Refurbished Product
The Apple Online Store is the exclusive provider of Apple Certified Refurbished products and Clearance Items.

Refurbished Products

Apple Certified Refurbished Products are pre-owned Apple products that undergo a rigorous refurbishment process prior to being offered
for sale. We back these products with our standard one-year limited warranty. For extended coverage, you have the option of purchasing
the AppleCare Protection Plan with any Apple Certified Refurbished Mac or iPod.
Refurbishment Process

Each Apple Certified Refurbished Product:

 is fully tested (including full burn-in testing)

 is refurbished with replacement parts for any defective modules identified in testing
 is thoroughly cleaned and inspected
 is repackaged (including appropriate manuals, cables, new boxes, etc.)
 includes the operating software originally shipped with the unit and the custom software offered with that system
 is given a new refurbished part number and serial number
 is placed into a final QA inspection prior to being added to sellable refurbished stock
 Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.

Clearance Items

Clearance Items are new, unopened products from Apple and other manufacturers offered with special pricing.
Policies for Refurbished and Clearance Items:

 Sales To End-Users Only

The Apple Online Store sells and ships refurbished products to end-user customers only.
 Order Assistance
For products and pricing, Apple Store specialists are available 7 days a week at 1-800-MY-APPLE from 4:00 a.m. to 11:00 p.m.
Pacific time. For order status or assistance with an order you have placed, contact Apple Store Customer Service at 1-800-676-2775,
Monday - Friday from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
 Corporate Gifting and Rewards
For orders that exceed nine units, please contact our Corporate Gifting and Rewards Team at1-877-275-IPOD.
 Return & Refunds Policy
Apple’s standard Sales and Refunds Policy applies to all refurbished and clearance items. If you are not satisfied with your purchase,
please call Apple Store Customer Service at 1-800-676-2775 to request a return within 14 calendar days of your receipt of the item.
 Defective Items
If you discover what you believe is a product defect for an Apple-branded product, please contact an Apple advisor at 1-800-APL-
CARE (1-800-275-2273). If you discover what you believe is a product defect for any third-party product, please contact the
manufacturer directly for information regarding the manufacturer's warranty.
 No Engraving or Gift Wrapping
The Apple Online Store does not currently offer engraving or gift wrapping on refurbished products.