Scribd
Upload
37 views9 pages

Make A Call Database Conservation Update From Client

The document describes a process between a client and a technical support engineer involving a database. 1) The client makes a call. 2) The client provides information to the engineer. 3) The engineer processes the information and queries the database. 4) The engineer replies to the client and may introduce a new scheme, which 5) the client can accept and update their details in the database.

Uploaded by

shajmalik
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
37 views9 pages

Make A Call Database Conservation Update From Client

The document describes a process between a client and a technical support engineer involving a database. 1) The client makes a call. 2) The client provides information to the engineer. 3) The engineer processes the information and queries the database. 4) The engineer replies to the client and may introduce a new scheme, which 5) the client can accept and update their details in the database.

Uploaded by

shajmalik
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 9

make a call

conservation update from client


database

get information from user

query
update

process
client

reply to client technical


supportengineer

new scheme introduce

scheme offer

accept scheme
cilent tech support eng
name : String name : String
phone no. : Integer id : Integer
address : String desiganation : String
1..* 1
query() process()
scheme offer() reply()
accept scheme() new scheme offer()
c:client t:technical support DB:database
engineer

1: make a call

2: get information from user

3: process the information

4: query to the engineer

5: process the query

6: reply to client

7: new scheme introduce

8: scheme offer

9: accept scheme

10: update the details

11: conservation update from client


3: process the information
5: process the query

1: make a call
4: query to the engineer
9: accept scheme
c:client t:technical support
engineer
2: get information from user
6: reply to client
7: new scheme introduce
8: scheme offer

10: update the details


11: conservation update from client

DB:data
base
query [query to server any scheme offer] process

do/ check about query do/ reply to client

[ new scheme available ]

reply

cancelled
waiting
[wait until reply]
BPO MANAGEMENT
SYSTEM
PROJECT MEMBERS

T.S.M.ASMA

E.VIJAYALAKSHIMI

V.SASIKALA
FUNCTIONAL MODULES

CLIENT
TECHNICAL SUPPORT ENGINEER

DATABASE
UML DIAGRAMS

USECASE DIAGRAM
CLASS DIAGRAM
SEQUENCE CLASS DIAGRAM

You might also like