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70 views

Hello

Uploaded by

isadora
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Hello,

I'm sorry to hear your order didn't arrive by the estimated delivery
date of November 20.

We use IMEX (International Mail Express) to pick up World-Mail


shipments from our U.S. fulfillment centers. This carrier clears the
shipments across the border and final delivery is handled by your
local Post office. We believe that this carrier will provide our
customers with a more efficient delivery service.

In my experience, late packages arrive not long after the estimated


delivery date. Please wait until December 23, before requesting a
refund or replacement. Otherwise, you might have to deal with
returning a package.

I understand that waiting for additional days can be frustrating but


based on our historical knowledge of delivery times to Brazil;
majority of the packages will reach before a replacement order would.

We are happy to provide tracking information for our customers if


possible, but packages shipped internationally are sent to the
carrier's nearest regional shipping hub and then delivered to
customers by their local postal authorities. Tracking and delivery
confirmation is only available if the carrier provides it to
Amazon.com.

Unfortunately, in spite of all of our efforts, there can sometimes be


unforeseen delays, and in this case we would ask that you wait a
little longer. It's been our experience that the majority of late
packages arrive few weeks after the estimated delivery date.

To ensure you receive this shipment, I'll keep track of your package
and send another e-mail on December 24.

I issued a full refund for the shipping charges on this order in the
amount of $31.93. This refund will appear as a credit to your
Visa Card within 2-3 business days.

We'll send you an e-mail when the refund has been completed. You can
see completed refunds on the Order Summary in Your Account:

https://www.amazon.com/gp/css/summary/edit.html?orderID=002-3331896-
3132262

One of our aims at Amazon.com is to provide a convenient and efficient


service; in this case, we haven't met that standard. I'm truly sorry,
and I hope you'll give us another chance in the future.

I'm very sorry about this. I hope you'll give us another chance in the
future.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:


http://www.amazon.com/gp/help/survey?p=A11T6TY1ZC4PLK&k=hy

If no, please click here:


http://www.amazon.com/gp/help/survey?p=A11T6TY1ZC4PLK&k=hn
Best regards,

Abhishek K.
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric
Company.
http://www.amazon.com/your-account

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