Scribd
Upload
7K views23 pages

English Communication Skills - Notes

This 3-sentence summary provides an overview of the key points from the document: The document outlines principles and techniques for effective English communication skills, emphasizing the importance of listening, speaking, and non-verbal communication. It discusses communication models and processes, and provides tips for preparing, delivering, and receiving messages to ensure understanding between parties. The document also highlights tools and resources for improving English communication abilities, such as dictionaries, newspapers, magazines, television and radio programs.

Uploaded by

najibjaafar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
7K views23 pages

English Communication Skills - Notes

This 3-sentence summary provides an overview of the key points from the document: The document outlines principles and techniques for effective English communication skills, emphasizing the importance of listening, speaking, and non-verbal communication. It discusses communication models and processes, and provides tips for preparing, delivering, and receiving messages to ensure understanding between parties. The document also highlights tools and resources for improving English communication abilities, such as dictionaries, newspapers, magazines, television and radio programs.

Uploaded by

najibjaafar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 23

English Communication

Skills
designed for:
Pre-Training for Industry
Faculty OF Agrotechnology & Food Science
Universiti Malaysia Terengganu
23-25 April 2009

exclusively brought to you by:


Angsa Raya Enterprise
Understanding English:
The Why…
yourself “Why English? How am I
judged through my communication
in English? Why is it so important?
WHAT IS COMMUNICATION?
Is defined as a process of:
________________________________

____________________________________

by way of:
____________________________________

so that the message communicated is


completely understood by the recipient/s
Communication Trilogy

Mutual
R_______

G_____ good G____ good


information information
Basic Communication Principles

Everything we do is c_________________

The way we begin our message often determines


the o__________ of the communication

The way message is delivered always affects the


way message is r_____________
Basic Communication Principles

The real communication is the message


r________, not the message intended

Communication is ________________ – we have


to give as well as gather
Communication English:
Speech…
The Communication Model
SENDER RECIPIENT

Phase 1 Phase 6

Phase 2 Phase 5

Phase 3 Phase 4
Listening
Listening is h___ of oral communication, and it is
a skill that needs to be practised and taken
equally and as seriously as ________ & _______.

The consequences of not listening carefully could


be disastrous.
The Listening Process
R____________

I_____________

R____________

E____________

R____________

A____________
Gather Good Information
with your EARs

E – _______ by asking questions

A – _______ to show you’re listening

R – _______ your understanding

S – _______, listen some more


Techniques for Effective Listening
 Prepare to _______
 Avoid ___________
 Be _____________
 Establish ________
 Don’t ___________
 Watch for _______
 Judge _________,
not ___________
 Extract key ______
 Give ____________
 Block out _________
Speaking Skills
 You have far less __________ to revise your spoken
words than to revise your written words. You can’t
cross out what you just said and start all over.

 People tend to ________ your spoken message with


you as an individual.

 To improve your speaking skills, be more aware of


using speech as a ______ for accomplishing your
objectives in a business context.

 Before speaking, think about your ________, your


main _____, and your _________.
PRINCIPLES OF EFFECTIVE COMMUNICATION

Seven steps to Effective Communication

STEP 7:

STEP 6:

STEP 5:

STEP 4:

STEP 3:

STEP 2:

STEP 1:
TOP TEN TIPS FOR SUCCESSFUL
COMMUNICATION
 _____ extensively
 Select ___________ media
 _____ intelligently
 _____ your communication
 _____ and plan
appropriately
 Use ______ English
 Use appropriate _______

 Be ______-minded  Obtain ________

 Be __________
Communication English:
Non Verbal Language…
Verbal, Vocal and Visual
Verbal:
The message that
we deliver – %

Communication Vocal:
The voice & tone that
we convey – %

Visual:
Our body language
- %
NON-VERBAL COMMUNICATION
Non-verbal communication is often
referred to as _______________.

Often used unconsciously.

For instance while speaking we may


throw our arms around; while listening a
sudden shock may result in a sharp
intake of breath.
Non Verbal Communication

 P___________

 F__________ E_____________

 G____________

 E_____ C__________

 T________________
Communication English:
Making it Work…
The Basic Literature
• The Dictionary
• Newspaper: The Malay Mail, The Star
• Magazine: Reader’s Digest
• TV Programs: English Series & Movies,
National Geographic documentaries
• Radio
• A Word / Proverb a Day
Tips to better English Communication

You might also like