Scribd Logo
Upload

Welcome to Scribd!

  • 1K views

    Behavioral Communication

    Uploaded by

    shashank dimri
    This document discusses behavioral communication and nonverbal communication. It defines behavioral communication as the use of behaviors to indirectly express feelings, needs and thoughts as a substitute for direct communication. It notes that over 65% of social meaning is communicated nonverbally. The key functions of behavioral communication include replacing spoken messages, sending uncomfortable messages, forming impressions, making relationships clear, regulating interaction, and reinforcing or modifying verbal messages. It also discusses different communication styles like assertive, aggressive and nonassertive, and the associated nonverbal behaviors. Finally, it outlines different types of behavioral communication like body language, clothing, voice, space, color, time, and touch.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    Behavioral Communication

    Uploaded by

    shashank dimri
    1K views16 pages
    This document discusses behavioral communication and nonverbal communication. It defines behavioral communication as the use of behaviors to indirectly express feelings, needs and thoughts as a substitute for direct communication. It notes that over 65% of social meaning is communicated nonverbally. The key functions of behavioral communication include replacing spoken messages, sending uncomfortable messages, forming impressions, making relationships clear, regulating interaction, and reinforcing or modifying verbal messages. It also discusses different communication styles like assertive, aggressive and nonassertive, and the associated nonverbal behaviors. Finally, it outlines different types of behavioral communication like body language, clothing, voice, space, color, time, and touch.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses behavioral communication and nonverbal communication. It defines behavioral communication as the use of behaviors to indirectly express feelings, needs and thoughts as a substitute for direct communication. It notes that over 65% of social meaning is communicated nonverbally. The key functions of behavioral communication include replacing spoken messages, sending uncomfortable messages, forming impressions, making relationships clear, regulating interaction, and reinforcing or modifying verbal messages. It also discusses different communication styles like assertive, aggressive and nonassertive, and the associated nonverbal behaviors. Finally, it outlines different types of behavioral communication like body language, clothing, voice, space, color, time, and touch.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    1K views16 pages

    Behavioral Communication

    Uploaded by

    shashank dimri
    This document discusses behavioral communication and nonverbal communication. It defines behavioral communication as the use of behaviors to indirectly express feelings, needs and thoughts as a substitute for direct communication. It notes that over 65% of social meaning is communicated nonverbally. The key functions of behavioral communication include replacing spoken messages, sending uncomfortable messages, forming impressions, making relationships clear, regulating interaction, and reinforcing or modifying verbal messages. It also discusses different communication styles like assertive, aggressive and nonassertive, and the associated nonverbal behaviors. Finally, it outlines different types of behavioral communication like body language, clothing, voice, space, color, time, and touch.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 16

    Behavioral Communication

    Communication

     Communication in general is a process of


    sending and receiving messages that enables
    humans to share knowledge, attitudes and
    skills.
    A Perceptual Model of Communication

    Transmitted Receiver
    Encoding Message
    on medium decodes

    Receiver
    Sender Noise creates
    meaning

    Source Transmitted
    Message Encoding
    decodes on medium
    An Example
    Recruiter: "Can you tell me, Dr. Kumar, what you liked and didn't like about
    our candidate Seema whom you met today?“

    Dr. Kumar: "Well, she certainly isn't going to receive an offer from us. I found her to
    be quite the opposite of what we are looking for."

    Recruiter: "I'm confused. Seema has exactly the set of skills that you told me
    you were seeking. What happened?"

    Dr. Kumar: "She did a fairly good job in her seminar, but in her individual
    meetings she had all the personality of a cinder block. She did OK with one or two
    of our technical staff, but in my meeting with her she appeared wooden and
    disinterested, and I had similar feedback from my boss. In this job, we need a
    person who can communicate up and down different levels of staff."
     Communication is composed of two
    dimensions:
     Verbal &
     Non-Verbal
    Non Verbal Communication

    “ACTIONS SPEAKS LOUDER THAN WORD”


    Introduction
     Non -Verbal signals are unconscious parts of our
    behavior which is a deeply rooted part in our
    entire makeup.

     In fact, it is the most basic part of our


    personality.

     NVC is the unspoken communication that goes


    on in every Face-to-Face encounter with another
    human being.
    Contd…

     It is recognized as the route to discover what


    the other side wants, without them ever
    saying it, like a secret way into their soul.

     Non Verbal Communication stands for the


    innermost, instinctual form of human
    communication.
    Behavioral Communication

     Behavioral Communication (BC) is defined as


     “a variable of individual differences

    concerning the use of behaviors that indirectly


    express one's feelings, needs, and thoughts, as
    a substitute for more direct and open forms of
    communication”
    - Ivanov, 2008
    Importance of Behavioral
    Communication
     Communication researcher Mehrabian found
    that only 7% of a message’s effect are carried by
    words ; listeners receive the other 93% through
    non -verbal means.
     Birdwhistell suggested that spoken words
    account for not more than 30-35% of all our
    social interactions.
     Over 65 percent of the social meaning of the
    messages we send to others are communicated
    non-verbally.
    Functions of Behavioral Communication

     Replacing Spoken Messages  Sending uncomfortable


    messages.

     Forming impressions that


    guide communication.

     Making relationships clear.

     Regulating interaction.

     Reinforcing and modifying


    verbal messages.
    Communication Styles
    Communication Nonverbal Behavior
    Style Description Pattern
    Good eye contact;
    Pushing hard Comfortable but
    Assertive without attacking; firm posture;
    permits others to Strong, steady and
    influence outcome; audible voice; Facial
    expressive and self- expressions
    enhancing without matched to
    intruding on others. message;
    Appropriately
    serious tone;
    Selective
    interruptions to
    ensure
    understanding.
    Communication Styles (continued)
    Communication Nonverbal Behavior

    Style Description Pattern


    Aggressive Taking advantage Glaring eye contact;
    of others; Moving or leaning
    Expressive and self- too close;
    enhancing at Threatening
    others’ expense. gestures (pointing
    finger; clenched
    fist); Loud Voice;
    Frequent
    interruptions.
    Communication Styles (continued)
    Communication Nonverbal Behavior
    Style Description Pattern

    Encouraging others Little eye contact;


    Nonassertive
    to take advantage Downward glances;
    of us; Inhibited; Slumped postures;
    Self-denying. Constantly shifting
    weight; Wringing
    hands; Weak or
    whiny voice.
    Types of Behavioral Communication

    A. Body Language or Kinesics


    B. Clothing or Artifactual Communication
    C. Voice or Paralanguage
    D. Space and Distance, or Proxemic factors
    E. Color
    F. Time, or Chronemics; and
    G. Touch, or Haptics
    THANK YOU!

    You might also like