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Executive Support System

An executive support system (ESS) is a type of management information system designed to meet the information needs of senior executives. It provides easy access to internal and external data relevant to strategic goals through advanced visualization tools. An ESS aggregates data from across an organization and presents it in summarized reports and graphical formats to help executives make informed decisions. It aims to reduce information overload by filtering and customizing data for upper-level management.

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9K views21 pages

Executive Support System

An executive support system (ESS) is a type of management information system designed to meet the information needs of senior executives. It provides easy access to internal and external data relevant to strategic goals through advanced visualization tools. An ESS aggregates data from across an organization and presents it in summarized reports and graphical formats to help executives make informed decisions. It aims to reduce information overload by filtering and customizing data for upper-level management.

Uploaded by

hsagarz1
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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LAUDON DEFINED ESS as,

“ An ESS is an information
system at the strategic level of an
organization designed to address
unstructured decision making
through advanced graphics &
communication.”
An ESS can be understood as a friendly, fully
customized & interactive DSS to be mostly used by top
executives & policy-makers to get permanent & updated
assessment in relation to key questions (information &
knowledge).

A type of MIS intended to facilitate & support


the information & decision – making needs of senior
executives by providing easy access to both int & ext
information relevant to meeting the strategic goals of the
organization..
What’s an executive support
system?
Executive Support System

A specialized DSS that includes all the hardware, software, data, procedures,
and

people used to assist senior-level executives within the organization

Board of directors  

President 

Function area 
vice presidents 

Function area 
managers
EXECUTIVE INFORMATION
SYSTEM
Reporting tool (software) that allows you to turn your
organization's data into useful summarized reports.

These reports are generally used by executive level


managers for quick access to reports coming from all
company levels and departments such as billing, cost
accounting , staffing, scheduling, and more.

They supply the necessary tools to senior management.


EXECUTIVE SUPPORT SYSTEM
(ESS)
Also known as executive information system.
They are information systems which provide
relevant information is more important at the
top level.
Designed to meet the information requirements
of top level executives.
Provides valuable information & assistance to
the top level executives.
The Role Of ESS in the Organization

An ESS can supply the summarized information


executives need & yet provide the opportunity to drill
down to more detail if necessary.

As technology advances , ESS are able to link data from


various sources both int & ext to provide the amount &
kind of information executives find useful.

they’re turning out to be an easy way to manipulate


information.
COMPONENTS OF AN ESS
1. Hardware
The basic computer hardware needed for a typical EIS includes
four components:

Input data-entry devices. These devices allow the executive to enter,


verify, and update data immediately;

The central processing unit (CPU), which is the kernel because it


controls the other computer system components;

Data storage files. The executive can use this part to save useful
business information, and this part also help the executive to search
historical business information easily;

Output devices, which provide a visual or permanent record for the


executive to save or read. This device refers to the visual output device
or printer.
2. Software
The basic software needed for a typical EIS includes four
components:

Text base software. The most common form of text are


probably documents;

Database. Heterogeneous databases residing on a range of


vendor-specific and open computer platforms help executives
access both internal and external data;

Graphic base. Graphics can turn volumes of text and statistics


into visual information for executives. Typical graphic types
are: time series charts, scatter diagrams, maps, motion
graphics, sequence charts, and comparison-oriented graphs
(i.e., bar charts);

Model base. The EIS models contain routine and special


statistical, financial, and other quantitative analysis.
3. User Interface

Several types of interfaces can be available to the


EIS structure, such as scheduled reports,
questions/answers, menu driven, command language,
natural language, and input/output.

The ideal interface for an EIS would be simple to use


and highly flexible, providing consistent performance,
reflecting the executive’s world, and containing help
information.
4. Telecommunication

As decentralizing is becoming the current trend


in companies, telecommunications will play a pivotal
role in networked information systems. Transmitting
data from one place to another has become crucial
for establishing a reliable network. In addition,
telecommunications within an EIS can accelerate the
need for access to distributed data.
FEATURES OF EXECUTIVE
SUPPORT SYSTEM
Meant for higher level management.
Pervasive in nature.
Emphasis on external data.
Information in summary form.
BENEFITS OF EXECUTIVE
SUPPORT SYSTEM
Flexibility

Reduce information overload

Monitoring Performance

Improve the Performance


CAPABILITIES OF AN ESS

• Support for
defining overall vision
strategic planning
strategic organizing and staffing
strategic control
crisis management
ESS Applications
Manufacturing
Marketing
Financial
ADVANTAGES OF ESS

Easy for upper-level executives to use, extensive


computer experience is not required in operations
Provides timely delivery of company summary
information
Information that is provided is better understood
Filters data for management
Improves to tracking information
Offers efficiency to decision makers
DISADVANTAGES OF ESS
Limited functionality, by design
Information overload for some managers
Benefits hard to quantify
High implementation costs
System may become slow, large, and hard to
manage
Need good internal processes for data
management
May lead to less reliable and less secure data
System dependent
SUMMARY
ESSs meet the needs of
corporate executives by providing
them with vast amounts of
information quickly & in graphical
form to help them make effective
decisions.
ESS must be flexible , easy
to use, & contain both int & ext
sources of information.
PREPARED BY
THANK YOU

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