Canteen

CANTEEN
SERVICES
INTRODUCTION
• Apart from courses and faculties, what makes a college
attractive is canteen.
• The canteen is a service that is available to both student
and staff, with no competitive opposition unless staff or
students decide to leave the premises to purchase
elsewhere. However it is not easy to take up other options
given the timetabling arrangements around morning,
midday break and lunchtime and so the canteen is
realistically the only choice.
• Students who use the canteen service have regularly
expressed concerns around costs, quality of food and
accommodation. So the survey was compiled to
investigate concerns of the ‘customers
What is a CANTEEN?
A cafeteria is a type of food service location in which
there is little or no table service, whether a restaurant or
within an institution such as a large office building
or school; a school dining location is also referred to as
a dining hall or canteen (in UK English).
As cafeterias require few employees, they are often
found within a larger institution, catering to the clientele of
that institution. For example, schools, colleges and
their residence halls, department
stores, hospitals, museums, military bases, prisons, and
office buildings often have cafeterias.
OTHER NAMES-
• A cafeteria in a U.S. military installation is known as
a chow hall, a mess hall, a galley, mess decks
• British Armed Forces parlance, it is known as
a cookhouse or mess.
• Students in the USA often refer to cafeterias
as lunchrooms.
• Some monasteries, boarding schools and older
universities refer to their cafeteria as a refectory.
SWOT ANALYSIS
STRENGTHS:
Loyal Customer Base, Potentially Large Volume, Simple
tastes creating scope to source basic ingredients for
higher profit margins.
WEAKNESSES:
Any bad rumours, or unhappiness with credit can spread
very fast, and you may find yourself out of business after
having placed all your eggs in one basket. Depending on
the age group, may not be able to charge much.
SWOT ANALYSIS
OPPORTUNITIES:
Could start selling things such as cake, low fat flapjacks,
etc. A total monopoly over students, giving way to the
opportunity to cut costs even if it causes quality of
product to lapse; they have no other choice but to buy
from you.
THREATS:
The possibility of one bad customer's experience causing
a decrease in sales. Causing your sales to dip while you
devise an alternative.
Eatables stores around the college campus can be
another threat.
QUESTIONNAIRE
Name:
Course: Graduation Post Graduation
1. Do you eat from your college canteen?
Yes No
 If YES What would make you use the Canteen? (Circle
one)
• A. Value for your money
• B. Ambience of the canteen
• C. Better service
• D. Variety of food
QUESTIONNAIRE
2. What kind of food would you eat from it?
Indian cuisine Chinese cuisine
3. The Canteen food is healthy.
Agree Disagree
4. Canteen food is better than home cooked food.
Agree Disagree
5. Why don't you use the canteen services? (circle one):
• A. It’s too expensive.
• B. Service is very bad.
• C. Food is unhealthy.
• D. Other (please explain): _______________
QUESTIONNAIRE
6. Food effects your concentration and mood swings?
A. Agree
B. Disagree
7. How often do you use the canteen?
A. Daily
B. Once in two days
C. Once a week
D. once in a month
8. Please place in order of preference what is important in
the running of a canteen?
Good hygiene standards Value for money
Good quality service Ambience
QUESTIONNAIRE
9. If there is some problem in your food then do they
handle your problems?
A. Yes B. No
10. Do canteen have enough arrangements in rush hours
for students?
A. Yes B. No
11. When served, whether the food is
A. Hot
B. Warm
C. Cold
12. Do they over charge for the food items?
A. Yes B. No
QUESTIONNAIRE
13.Is the food you want is always available?
A.Yes B. No
14.Is Gola market better than College Canteen?
A. Yes B. No
15.If YES than why?

A. Better services
B. Better food quality
C. Any other reason__________
• Objective: To examine the characteristics of food
services in OUR college (Bharati vidhyapeeth university)
• Design and methods: A random sample of our college
students and “Food Services and Canteen” questionnaire
was administered by mail to some students of DU.
• Results: Most college provided food services at lunchtime
and morning recess but one-third provided food before
college.Students respondents were more dissatisfied with
the nutritional quality of the food service, and expressed
more interest in additional services than primary
respondents
• We also did survey on GOLA market which is near by
college
GOLA MARKET
Facts and Findings
• Survey showed that 55% of the respondents used the
canteen and rest 45% do not use the canteen.
• Survey showed that 63% of the respondents would like to
have the Chinese cuisine and rest 37% would like to
have the Indian cuisine.
• Survey showed that 33% of the respondents found the
canteen food is healthy and rest 67% do not found the
same.
• Survey showed that 30% feels that home cooked food is
better than canteen food.
• Survey showed that 10% respondents think that food is
not value for money, 45% think that the services is not
good and remaining 45% think that food provided is not
healthy.
• Survey showed that the availability of food in the canteen
was pretty even split, where 49% of the users felt the was
not readily available and the 51% thought the food was
readily available
• Survey showed that during rush hour students usually go
to near by market
• Survey also show that students perfer going to Gola
market in long hour break because of hot served food
and taste and quality of food is better than canteen food
• Survey showed that 79% of respondents feel canteen do
not over charge for food items
Observations
• Use of knife use to cut toast and sausages sandwiches- unsuitable for
veggies!
• We have responsibility to educate students to eat healthy meals Better
variety of food available at all times
• Fresh produce
• Freshly prepared toast- on request
• Canteen tables should be cleaned more regularly
• Hot food should be covered up from sneezing, and foreign bodies flying in!
• The décor at surrounding are depressing
• Students go elsewhere
• Some staff friendly perhaps others could be encourage to smile
• Too many staff doing the same job- lacks leadership
• Price and portion sizes cross campus have discrepancies
Recommandations
• More people to serve food
• Staff in canteen should wear gloves and hair nets
• Food description- on what they contain: red amber and green
lights
• More water machine in the canteen area
• More seating area
• Display menus
• Prices clearer
• Canteen temp to be cooler
• Ventilation
• More social space required
• Healthier food
• Better portions
• Better food- not processed
Check out these canteens!
•Andhra Bhavan Canteen, New Delhi
Fixed Andhra Thali (Rs 50).
Non-veg (Rs 50 extra).
Watch out for their biryani days.
•Triveni Canteen, New Delhi
Whether it is the shammi kebabs, saboodana vadas
or stuffed paranthas, the quality has remained
consistent.
•India Coffee House, Kolkata
'Infusion', black coffee Rs 3.50.
•Jadhavpur Canteen, Kolkata
Mutton samosas for Rs 4.50, chai for Rs 1.50.
It is not just college students who hang out here.
Huge enough to seat everyone.
•Police Canteen, CP Office, Mumbai
The thalis are a steal at under Rs 30.
•Manora Canteen, MLA Hostel, Mumbai
Where else can you find a buffet for Rs 50?
Check out these canteens!
•Legislature's Home Canteen, Bangalore
Authentic north Karnataka food. Rs 25 to Rs 30.
•Vokkaligara Sangha Mess, Bangalore
Non-vegetarian Gowda cuisine. The Karnataka
pulao -- as opposed to the Andhra biryani -- is a
must try.
Under Rs 50.
•Annapoorna Tiffin, Thiruvananthapuram
Famous for its appams. Meals under Rs 50.
•Shankar Bhojanalay, Jaipur
Marwari thali under Rs 20.
SUGGESTIONS
• Suggestions to improve queues times included:
• Staggered lunch breaks
• More staff
• Separate drinks from hot plate area
• Signage for hot drinks by vending machines
• Better advertisements on meal offers
• Menus and prices to be visibly clearer
• Keep all cold items by deli area

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What are some of the concerns expressed by students about the canteen?

What suggestions were provided to improve the canteen service?

CANTEEN

15.If YES than why?

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