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Quality Function Deployment (QFD)

This document provides an overview of Quality Function Deployment (QFD). It discusses how QFD: 1. Deploys the voice of the customer throughout the organization by using planning matrices called the "House of Quality". 2. Uses the House of Quality to examine a company's response to the voice of the customer and determine technical requirements, product requirements, process requirements, and control requirements. 3. Has two main objectives - to determine the voice of the customer and examine how the company responds to this voice.

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198 views12 pages

Quality Function Deployment (QFD)

This document provides an overview of Quality Function Deployment (QFD). It discusses how QFD: 1. Deploys the voice of the customer throughout the organization by using planning matrices called the "House of Quality". 2. Uses the House of Quality to examine a company's response to the voice of the customer and determine technical requirements, product requirements, process requirements, and control requirements. 3. Has two main objectives - to determine the voice of the customer and examine how the company responds to this voice.

Uploaded by

vadilect
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Quality Function Deployment

(QFD)

The Voice of the Customer


QFD in 15 minutes
• History
• The House of Quality
• The Voice of the Customer (VOC)
• Deploying the VOC
• Personal Use
What is QFD?
Quality Function Deployment is a design
planning process driven by customer
requirements.

1. QFD deploys “The Voice of the Customer”


throughout the organization.
2. QFD uses planning matrices -- each called
“The House of Quality”.
Voice of the Designer

Voice of the Customer


x = Design Trade-offs
Benchmarking
Reverse Engineering
Deploying the VOC
Technical
Requirements
Requirements
Customer

Product
Requirements
Requirements
Technical

Process
Requirements
Requirements
Product

Control
Requirements

Requirements
Process
Desserts on table
QFD - ASQ Meeting

Special dietary needs


Screw top bottle
Wine in a box

“Dessert before
“$2 wine”

dinner”
Solicit Feedback
Objective Evidence
Gives suggestions
Good format
Keep a sense of
proportion
Prioritize findings
Make allowances
Good Checklist
Mutual Scheduling
QFD - Audits

“Give me a useful
“Don’t waste my

“Don’t nitpick”

Report”
time”
The Objectives of QFD

1. Determine the voice of the


customer.
2. Examine the company’s response to
this voice.
Coming Attractions

Next Month ---

α and β error

“Know your risks”

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