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Itil V3

This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

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314 views1 page

Itil V3

This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

Uploaded by

magnumzip
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Service Lifecycle Mapping Exercise

Service Desk
Function
Continual IT Operations ITIL V2
Service
Improvement
Service
Mgt Function
Transition ITIL V3
Application Mgt
Supplier Mgt
Function Functions
Service
Strategy Information Security Technical Mgt
Service
Service
Operation
Mgt Function
Design

Service Catalogue Mgt Knowledge Mgt Event Mgt

Service Validation & Request


Service Level Mgt
Testing Fulfilment Mgt
IT Service Continuity Release &
Service Portfolio Mgt Access Mgt
Mgt Deployment Mgt
Service Asset &
Demand Mgt Availability Mgt Problem Mgt
Configuration Mgt

Financial Mgt IT Capacity Mgt Change Mgt Incident Mgt

Service Strategy Service Design Service Transition Service Operation

Continual Service Improvement


SLM Service Measurement & Reporting CSI Improvement Process
43

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