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Problem Solving: Besterfield

The document discusses problem solving and continuous improvement processes. It outlines the typical phases of a problem solving process: identify the opportunity, analyze the process, develop optimal solutions, implement solutions, study results, standardize solutions, and plan for the future. It then provides a real example of applying an 8D problem solving process at Siemens to address the recurring rejection of materials from a supplier. The 8D process involves identifying the problem, taking a team approach, describing the problem, implementing interim actions, defining and verifying root causes, choosing and verifying corrective actions, implementing permanent fixes, preventing recurrence, and recognizing team efforts. Finally, it briefly discusses ISO 26000 standards for corporate social responsibility and examples of Siemens

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Prince Rajput
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47 views

Problem Solving: Besterfield

The document discusses problem solving and continuous improvement processes. It outlines the typical phases of a problem solving process: identify the opportunity, analyze the process, develop optimal solutions, implement solutions, study results, standardize solutions, and plan for the future. It then provides a real example of applying an 8D problem solving process at Siemens to address the recurring rejection of materials from a supplier. The 8D process involves identifying the problem, taking a team approach, describing the problem, implementing interim actions, defining and verifying root causes, choosing and verifying corrective actions, implementing permanent fixes, preventing recurrence, and recognizing team efforts. Finally, it briefly discusses ISO 26000 standards for corporate social responsibility and examples of Siemens

Uploaded by

Prince Rajput
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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PROBLEM SOLVING

Besterfield
Continuous Process Improvement cycle
Be
ste
rf
ie l
d

Phase I Identify the Opportunity

Phase 7 Phase 2
Plan for the future Analyze the process
Act Plan

check Do
Phase 6
Standardise the solution Phase 3
Develop the optimal solution(s)

Phae 5 Study the results Phase 4 Implementation


8D-PROBLEM SOLVING AT SIEMENS

 Identify the problem


 Use team approach
 Describe problem
 Implement interim commitment action
 Define and verify root caused and escape point
 Choose and verify corrective action
 Implement permanent corrective action
 Prevent recurrence
 Final team decision/recognition of team effort
A real case at Siemens

0-D Identify the problem

 Rejection of costing material


1-D USE TEAM APPROACH

 A cross functional team has been established

Qasim khan procurement


Aness ahmed production
Sohail khan quality control
Navaid khan QMS
2-D Describe problem

 Impact of problem
 Continuous rejection of costing material
 Increase in reworking hours
3-D Implement interim commitment action

 Audit committee shall visit supplier


 Inspect the existing process and provide guidance to
supplier for improvement
4-D Define and verify root caused and escape point

Material Personnel
sandy unskilled labor
hardness
surface finish suppiler

Handling Melting
equipment
Molding
Testing equipment

Methods Machine
5-D Choose and verify corrective action

 Cause Corrective action


 Material composition Meeting will be held
with supplier to inform
about the frequent rejection

 Manual process guidance will be


provided to supplier

 Limited supplier new supplier shall be


sought and develop to eliminate
6-D Implement permanent corrective action

 Agreed action plan for the implementation


7-D Prevent recurrence

 Supplier audit on quarterly basis


 Development of alternative supplier
8-D Final team decision/recognition of team effort

 Teams efforts to be acknowledge after D7


ISO 26000

CORPORATE SOCIAL
RESPONSBILITY

SIEMENS
ISO 26000 Certification
 ISO26000 describes the principles of CSR
 Siemens international is following such standards
 Siemens Pakistan has a separate department for
CSR
CSR ACTIVITES at

Environment care
CSR ACTIVITES AT
 DFH

FLOOD RELAIEF EDUCATION SUPPORT


VOLUNTEERISM

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