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Reference

This document lists the bibliographic citations for 5 different books on topics related to business research methods, customer service, organizational learning, and ethical issues in business. The citations provide information on the book titles, authors, editions, publishers, and publication locations for references on customer care excellence, business research methods, research design approaches, ethical issues in business, and organizational learning and knowledge management.

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Dileep Prabakar
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© Attribution Non-Commercial (BY-NC)
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56 views

Reference

This document lists the bibliographic citations for 5 different books on topics related to business research methods, customer service, organizational learning, and ethical issues in business. The citations provide information on the book titles, authors, editions, publishers, and publication locations for references on customer care excellence, business research methods, research design approaches, ethical issues in business, and organizational learning and knowledge management.

Uploaded by

Dileep Prabakar
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Cook s. (2008).

Customer care excellence; how to create an effective customer


Focus. 5th edition. U.k.; london, kogan page limited.
Cooper & schindler (2007). Business research methods, 10th edition.
Homewood, iii: richard d. Irwin inc.
Creswell w. J. (2009). Research design: qualitative, quantitative, and mixed
Approaches, 3rd edition. U.k., london; sage publications ltd.
Donaldson & werhane p. H. (2008). Ethical issues in business: a philosophical
Approach, 8th edition. U.k.; broadview press, turpin distribution services ltd.
Easterby m. S. & lyles m.a. (2005). Handbook of organizational learning
And knowledge management. U.k.; cornwall mpg books ltd.

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