Instructions:-

(On Call - Call Sheet / On Site - Call Sheet)

Fill in columns from A to S, rest all the fields are automated (T to AH/AI- automated),
((D,AI&AJ(Oncall),AJ&AK(OnSite) is optional))
There should be a difference in time (at least 1 min) between (Reported, Attended & Closed) Time or else the
formula will show an error in columns between T & AH(Oncall)/AI(Onsite)
Check all the formatting is correct before you send the reports
If the site is an On-Call location, then select the On Call Sheet or otherwise use the On Site sheet as both has
different SLA's defined
Don’t hamper the columns from T to AH
Please don’t change the format of Date & Time while updating the columns from N to S
Fill in the details of the calls recorded properly instead of just mentioning resolved / done /completed
Fill in the title correctly
The data should be authentic rather than just inputting details as responded within 30 seconds and resolved with
1 minute
SLA Breached
Only SLA breached calls has to be added in the sheet
Please fill in the last column - Remarks

There are four different category(SLA Breached - Response - On Site / SLA Breached - Resolution - On Site/ SLA
Breached - Response - On Call / SLA Breached -Resolution -On Call ) - So choose the apppropriate category while
inputing your details
Call Category

While adding details in the On Site call sheet, select the category as per the titles given the Call Category sheet
Go through the legends in the respective sheets
Rest of the sheets is self explanatory (Max Calls,Value adds…..)
If there is no value adds or concerns or appreciations just type "NIL" and remove the sample contents
 Incident
Sr. ID / Incident
Call Type Status Mode User Name Department
No Ticket Level
Number

1 Technical Incident Closed 14412 Telephone Severity 1 Raymond Bickson MD's Office
2 Technical Incident Closed 14138 Telephone Severity 1 Parvesh Verma Accounts
3 Technical Incident Closed 14146 Telephone Severity 4 Naved Shaikh Finance
4 Technical Incident Closed 14165 Telephone Severity 4 Aban Kapadia Revenue Mgmt
5 Technical Incident Closed 14167 Telephone Severity 3 Jyoti Krishna HR
6 Service Request Closed 14181 Telephone Severity 2 Ajoy Misra SPA
7 Technical Incident Closed 14189 Telephone Severity 3 Palash Swarup Legal & Secretarial

8 Technical Incident Closed 14219 Telephone Severity 4 Chetan Sharma IT

 Call
Category Problem
Category

Laptops PC Machine hang

Desktop PC Internet not working & machine slow
Printers PR Print out not coming
Desktop PC Machine not starting
Desktop PC desktop icons not coming on monitor
Laptops PC To install 512 MB RAM in place of 1 GB
Laptops PC Back up to be taken on DVD

Mails Mail Mails not coming

 Technicia
Resolution
n

Virus scanning done, virus found and removed. Gopi Burm

Re-installed ethernet drivers and restarted. Internet is working fine, also disk cleanup done. Gopi Burm
Printer reconfigured. Jayesh Patel
Boot sequence changed cd-rom to hard disk at first priority. Pramod Cha
Last known good configuration done. Pramod Cha
512 MR RAM installed Swapnil Pa
User will give the DVD later Jayesh Patel

Change the Email setting and configure the new pst................

Sanjay Patil
 Complete
Reported Reported Attended Attended Completed
d RT TAT
Date Time Date Time Date
Time
DAYS
11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009 19:04:10 0:07:08 26:04:02 0
11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009 17:21:08 0:12:03 0:09:34 0
11/2/2009 18:00:10 11/2/2009 18:04:47 11/2/2009 18:18:00 0:04:37 0:13:13 0
11/3/2009 11:14:48 11/3/2009 11:21:31 11/3/2009 13:07:46 0:06:43 1:46:15 0
11/3/2009 11:28:00 11/3/2009 11:38:30 11/3/2009 13:02:30 0:10:30 1:24:00 0
11/3/2009 13:08:33 11/3/2009 13:16:25 11/3/2009 14:49:22 0:07:52 1:32:57 0
11/3/2009 15:02:29 11/3/2009 15:10:57 11/4/2009 11:28:54 0:08:28 5:17:57 0

11/4/2009 11:05:00 11/4/2009 11:05:55 11/4/2009 11:12:10 0:00:55 0:06:15 0

 Time 1 Hr 1.5 Hr 2 Hr > 2 Hr DAYS Time 2 Hr 4 Hr 8 Hr 2 BD
0 Hours 07 Mins 1 0 0 0 2 2 Hours 04 Mins 0 0 0 1
0 Hours 12 Mins 1 0 0 0 0 0 Hours 09 Mins 1 0 0 0
0 Hours 04 Mins 1 0 0 0 0 0 Hours 13 Mins 1 0 0 0
0 Hours 06 Mins 1 0 0 0 0 1 Hours 46 Mins 1 0 0 0
0 Hours 10 Mins 1 0 0 0 0 1 Hours 24 Mins 1 0 0 0
0 Hours 07 Mins 1 0 0 0 0 1 Hours 32 Mins 1 0 0 0
0 Hours 08 Mins 1 0 0 0 1 5 Hours 17 Mins 0 0 1 0

0 Hours 00 Mins 1 0 0 0 0 0 Hours 06 Mins 1 0 0 0

> 2 BD
0
0
0
0
0
0
0

0
 Incident ID /
Sr.
Call Type Status Ticket Mode Incident Level
No
Number
1 Technical Incident Closed 14412 Telephone Severity 1
2 Technical Incident Closed 14138 Telephone Severity 1
3 Technical Incident Closed 14146 Telephone Severity 4
4 Technical Incident Closed 14165 Telephone Severity 4
5 Technical Incident Closed 14167 Telephone Severity 3
6 Service Request Closed 14181 Telephone Severity 2
7 Technical Incident Closed 14189 Telephone Severity 3

8 Technical Incident Closed 14219 Telephone Severity 4

1 closed telehone Severity 4

closed telehone Severity 4
closed telehone Severity 3
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone
closed telehone
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone Severity 3
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 3
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Security 3
closed telehone Severity 4
closed telehone Severity 4
closed telehone Security 3
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone
closed telehone
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone Severity 4
closed telehone
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone
closed telehone
closed telehone
closed telehone
closed telehone
closed telehone
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
closed telehone Severity 4
 User Name Department Category Call Category

Raymond Bickson MD's Office Laptops PC

Parvesh Verma Accounts Desktop PC
Naved Shaikh Finance Printers PR
Aban Kapadia Revenue Mgmt Desktop PC
Jyoti Krishna HR Desktop PC
Ajoy Misra SPA Laptops PC
Palash Swarup Legal & Secretarial Laptops PC

Chetan Sharma IT Mails Mail

Mr.Virender Nasa CUSTCARE MAILS ML

Mr.Amit Rai ACCOUNTS APPL APPL
Mr.P.D.Aswani ADMIN APPL APPL
Mr.Sanjeev Sharma OPERATIONS ML
Mr.Sood BOND PR
Mr.Gurtoo ACCOUNTS PR
Mr.Dubey OPERATIONS PR
Mr.Ankur HRD NW
Mr.Kishor STORES APPL
Mr.Naval RECEIVING DESKTOP PC
Mr.Ahuja PURCHASE APPL
Mr.Rakesh QA PR
Mr.Anil Thapar OPERATIONS APPL
Mr.Kaul OPERATIONS NW
Mr.Sashi MAINT PC
Mr.Gurtoo ACCOUNTS PR
Ms.Deepali ADMIN NW
Mr.Sudhir KITCHEN

Mr.Naval RECEIVING PC
Mr.Deepak TIMEOFFICE ML
Mr.Amit rai ACCOUNTS NW
Mr.Sunil Yadav bond ML
Mr.Ballan STORES PR
Mr.Sashi MAINT PC
Mr.Vineet ACCOUNTS PR
Mr.Khera MAINT PR

Mr.Deepak Behl purchase PC

Mr.Uppal KITCHEN ML
Mr.Jitender BOND ML
Mr.Sood BOND PR
Ms.Alka IT SR
Mr.Dharamvir ACCOUNTS APPL
Mr.Anil thapar OPERATIONS PR
Mr.Anish OPERATIONS PR
Mr.Jagat Singh SECURITY PR
Mr.Rakesh QA PR
Mr.Vinit ACCOUNTS PR
Mr.Dixit ACCOUNTS ML
Mr.Bhargav Dishwash ML

Ms.Sarojini OPERATIONS PR
Mr.Deepak PURCHASE PR
Mr.Ankur HRD APPL
Mr.Jeetu KITCHEN PR
Mr.Khera MAINT PR
Mr.Chugh QA NW

Ms.Sarojini OPERATIONS ML
Mr.Naval RECEIVING PC
Mr.Deepak PURCHASE ML
Mr.Sandeep Sethi PURCHASE OTHER
Mr.Soni OPERATIONS MAILS
Mr.Dharmendra DISPATCH PR
Mr.Soni STORES PC
System Cell IT PR
Mr.Devender ACCOUNTS PR
Ms.Alka IT OTHER
Mr.Lokender STORES PR
Mr.Naval RECEIVING PR
Mr.Gujral ADMIN OTHER
Mr.Pradeep OPERATIONS ML
Mr.Alok Chaturvedi OPERATIONS NW

Mr.Batra KITCHEN PC
Mr.Dixit ACCOUNTS PR
Mr.Dharmavir ACCOUNTS NW
Ms.Surbhi OPERATIONS APPL
Mr.Rai ACCOUNTS APPL
Mr.Verma MAINT NW
Mr.Lamba F&B PR
Mr.Dixit ACCOUNTS PR
Ms.Gurpreet OPERATIONS PR
Mr.Devender ACCOUNTS NW
Mr.Arun Kumar KITCHEN PR
Mr.Aswani ADMIN PC
Mr.Chopra CUSTCARE OTHER
Mr.Uniyal TRANSPORT PR

Ms.Deepali ADMIN OTHER

Mr.Rakesh QA PC
Mr.Ajay gupta OPERATIONS ML
Mr.Amit Khanna OPERATIONS ML
Mr.Vijaynt Tanwar OPERATIONS PR
Mr.Bipin F&B APPL
Mr.Deepak TIMEOFFICE ML

Mr.Billu Singh
Mr.Rajvir
Ms.Alka
Mr.K.Verma
Mr.Dixit
Arun Batra Shef Backup Backup
Vineet Accounts Application
Dharamvir Accounts Application
Umesh Accounts Application
Sanjeev Chopra Inst. Caterring PR
Vineet Accounts PC
 Problem

Machine hang
Internet not working & machine slow
Print out not coming
Machine not starting
desktop icons not coming on monitor
To install 512 MB RAM in place of 1 GB
Back up to be taken on DVD

Mails not coming

MAILS ARE NOT ABLE TO SEND

ERROR COMES WHILE WORKING ON BOSS APPL.
MS EXCEL ERROR COMES WHILE TRY TO OPEN M
SEND-RECEIVE ERROR COMES WHILE SEND MAI
LIGHT PRINTS COMES WHILE TAKE PRINTS WITH
ERROR LIGHT COMES WHILE TAKE PRINTS WITH
NETWORK PRINTER NOT ABLE TO ACCESS WITH
INTERNET NOT ABLE TO CONNECT WITH SYST
DISPLAY PROBLEM WITH MONITOR
SYSTEM NOT ABLE TO ON
MMS APPL. SLOW RESPONDING
ERROR LIGHT COMES WHILE TAKE PRINTS WITH
MICROSOFT ERROR COMES WHILE TRY TO OPEN
PAGE CANNOT BE DISPLAYS ERROR COMES WHI
SYSTEM BOOTING PROBLEM
LIGHR PRINTS COMES WITH EPSON LQ 1050 PRI
PAGE CANNOT BE DISPLAYS ERROR COMES WHI

SYSTEM NOT ABLE TO BOOT

MAILS ARE NOT ABLE TO RECEIVE
INTERNET NOT ABLE TO CONNECT WITH SYST
MAILS ARE NOT WORKING
PRINTER HEAD STUCKING WHILE TAKE PRINTS
SYSTEM NOT ABLE TO CONNECT WITH MACHIN
XEROX PRINTER NEED TO BE INSTALL & CONFI
PAPER STUCKING WHILE TAKE PRINTS WITH HP

SYSTEM FILES MISSING WHILE SYSTEM BOOTIN

MAILS ARE NOT ABLE TO OPENS
MAILS ARE NOT ABLE TO RECEIVE
LIGHT PRINTS COMES,PRINTER TONER NEED TO
O/S NEED TO BE INSTALL & CONFIGURE SETTI
SYSTEM HANGING PROBLEM WHILE WORKING O
SHARING PROBLEM WITH NETWORK PRINTER
PAPER JAM ERROR IN HP LASERJET 2100 PRINTE
PRINTING ERROR COMES WHILE TAKE PRINTS
ERROR LIGHT BLINKS WHILE TAKE PRINTS WITH
BLANK SHEET COMES WHILE TAKE PRINTS WITH
MAILS SETTINGS NEED TO BE CONFIGURE IN M
PST FILES (MAIL) CURRUPT ERROR & MS OUTL

PAPER JAM IN HP LASERJET 2300 PRINTER

PRINTER SHARING PROBLEM
PRISM APPL. ERROR COMES WHILE TRY TO OPEN
LIGHT PRINTS COMES IN EPSON LQ 1050 PRINTE
PRINTER NOT WORKING( HP DESKJET PRINTER)
INTERNET NOT ABLE TO CONNECT WITH SYST

MAILS SAVE IN OUTBOX IN MS OUTLOOK WHILE

DESKTOP ICONS MISSING & MMS NOT WORKIN
MAIL CURRUPT ERROR COMES WHILE WORKING
PROBLEM IN BLACKBARRY PHONE
MAILS ARE NOT ABLE TO SEND
NETWORK PRINTER NOT ABLE TO ACCESS WITH
DISPLAY PROBLEM WITH MONITOR
PAPER PICKING PROBLEM IN HP LASERJET 1015
ERROR COMES WHILE TAKE PRINT NETWORK P
INTERNET NEED TO BE SHARE WITH LAPTOP USE
PRINTER NEED TO BE SHARE WITH LPT PORT
ERROR LIGHT BLINKS WHILE TAKE PRINTS WITH
MAILS PROBLEM IN BLACKBERRY
MAILS ARE NOT ABLE TO RECEIVE THROUGH O
NETWORK CABLE DISCONNECT ERROR COMES

SYSTEM SLOW RESPONDING WHILE WORKING O

PRINT ERROR COMES WHILE TAKE PRINTS WIT
INTERNET NOT ABLE TO CONNECT WITH SYST
PAGE CANNOT BE DISPLAYS ERROR COMES WHI
ERROR COMES WHILE SENDING MAILS IN MS
MAIL SENDING PROBLEM IN MS OUTLOOK
PAPER JAM ERROR SHOWS IN HP CLJ PRINTER
PRINTER TONNER NEED TO BE REPLACE
PAPER JAM IN HP LASERJET 2100 PRINTER
INTERNET NEED TO BE CONFIGURE ON AUDITO
LIGHT PRINTS COMES WHILE TAKE PRINTS WITH
KEYBOARD NOT WORKING
SOME ATTECHED FILES ARE NOT ABLE TO OPEN
BLACK CARTRAGE NEED TO BE CHANGE IN HP D

INTERNET SETTINGS NEED TO BE CONFIGURE O

CURSOR MOVEMENT PROBLEM IN MOUSE
MAILS ARE NOT ABLE TO SEND,SAVE IN OUTBO
REQUIRE PASSWORD AGAIN & AGAIN WHILE TR
PRINTING ERROR COMES WHILE TAKE PRINTS
VIRUS MASSEGE DISPLAYS WHILE WORKING ON
SYSTEM HANGING PROBLEM WHILE ON MAILS

System data backup should be taken

Microsoft don't send eroor is coming & then after file
Microsoft don't send eroor is coming & then after file
Symantec antivirus need to be installed
HP printer was showing not enough memory
Symantec antivirus need to be installed
 Resolution

Virus scanning done, virus found and removed.

Re-installed ethernet drivers and restarted. Internet is working fine, also disk cleanup done.
Printer reconfigured.
Boot sequence changed cd-rom to hard disk at first priority.
Last known good configuration done.
512 MR RAM installed
User will give the DVD later

Change the Email setting and configure the new pst................

CHECKED & CHANGED MS EXCHANGE SETTING IN OUTLOOK OPTIONS,NOW ITS WORKING PROPERL
CONFIGURED PATCHES FOR ORACLE & REBOOT SYSTEM,NOW SYSTEM WORKING PROPERLY
CONFIGURED MS EXCEL SETTING,NOW ITS WORKING PROPERLY
CONFIGURED NETWORK SETTINGS IN TCP/IP SETTING,NOW ITS WORKING PROPERLY
CHECKED & REPAIRED PRINTER,NOW PRINTER WORKING PROPERLY
CHECKED & SERVICED PRINTER,NOW PRINTER WORKING PROPERLY
CONFIGURED PRINTER SETTINGS & RECONNECTED IT,NOW ITS WORKING PROPERLY
CONFIGURED NETWORK SETTINGS IN TCP/IP SETTING,NOW ITS WORKING PROPERLY
CHECKED & CHANGED FAULTY POWER CORD IN MONITOR,NOW ITS WORKING PROPERLY
CONFIGURED BIOS SETTING IN CMOS SETUP,NOW SYSTEM WORKING PROPERLY
CHECKED & DELETED ALL TMP,LOG FILES & DEFREGMENT SYSTEM,NOW SYSTEM WORKING PROPERL
CLEANED PRINTER ROD & DELETED ALL PENDING JOB,NOW PRINTER WORKING PROPERLY
UPDATE OFFICE PATCHES & REBOOT SYSTEM,NOW ITS WORKING PROPERLY
CHACKED & RECTIFIED INTERNET PROBLEM,CONFIGURED NET SETTINGS,NOW ITS WORKING PROPE
CHECKED & RECTIFIED SYSTEM PROBLEM,NOW SYSTEM WORKING PROPERLY
CHECKED & CHANGE PRINTER RIBBON,NOW PRINTER WORKING PROPERLY
CHECKED & CONFIGURED NETWORK SETTINGS,NOW INTERNET WORKING PROPERLY

CHECKED & REPAIRED SYSTEM (SMPS FAULTY),NOW ITS WORKING PROPERLY

CHECKED MAILS & RESET MAIL PASSWORD,NOW ITS WORKING PROPERLY
CONFIGURED NETWORK SETTINGS IN TCP/IP SETTING,NOW ITS WORKING PROPERLY
CHECKED MAILS SETTINGS,NOW MAILS ARE WORKING PROPERLY
CHECKED & REPAIRED PRINTER,NOW PRINTER WORKING PROPERLY
RECOONECTED ALL MACHINE CONNECTIONS & REBOOT IT,NOW SYSTEM WORKING PROPERLY
ACTIVITY DONE
CHECKED & SERVICED PRINTER,NOW PRINTER WORKING PROPERLY

CHECKED & REPAIRED O/S FILES & RECONFIGURED ALL SYSTEM SETTINGS,APPL. & OTHER SOFTWA
CHECKED & CONFIGURED MAILS SETTINGS,NOW MAILS ARE WORKING PROPERLY
CONFIGURED MAILS SETTINGS, NOW MAILS ARE WORKING PROPERLY
ACTIVITY DONE
ACTIVITY DONE
CHECKED & UPDATE PATCHES FOR ORACLE APPL.& REBOOT SYSTEM,NOW SYSTEM WORKING PROPE
CONFIGURED NETWORK PRINTER SETTINGS & RECONNECTED IT,NOW ITS WORKING PROPERLY
CHECKED & REPAIRED PRINTER & CHANGED TEFLON,NOW ITS WORKING PROPERLY
CONFIGURED PRINTER SETTINGS & RECONNECTED IT,NOW ITS WORKING PROPERLY
CHECKED & SERVICED PRINTER,NOW PRINTER WORKING PROPERLY
CHECKED & CONFIGURED PRINTER SETTING & CHANGED PRINTER RIBBON,NOW PRINTER WORKING
CONFIGURED MAILS SETTINGS AS USER REQUIRED,NOW MAILS ARE WORKING PROPERLY
CHECKED & REPAIRED PST FILES & CONFIGURED MS OUTLOOK SETTINGS,NOW ITS WORKING PROPE

CHECKED & REMOVED JAM PAPER INTO TRAY 2,NOW PRINTER WORKING PROPERLY
SHARED PRINTER WITH OTHER SYSTEMS
CHECKED & CONFIGURED ORACLE SETTINGS,NOW ITS WORKING PROPERLY
CHECKED & CHANGED PRINTER RIBBON & CONFIGURED PRINTER SETTINGS,NOW ITS WORKING PRO
CHECKED PRINTER,ITS WORKING PROPERLY
CONFIGURED DNS SETTINGS IN NETWORK OPTIONS,NOW INTERNET CONNECTED IT

CHECKED & CONFIGURED MS EXCHANGE SETTINGS,NOW MAILS ARE WORKING PROPERLY

CHECHED & RECOVER DESKTOP ICONS & CONFIGURED NOVELL SETTINGS IN NETWORK OPTION
CHECKED & REPAIRED MAILS WITH TOOLS,NOW MAILS ARE WORKING PROPERLY
CONFIGURED PHONE SETTINGS,NOW MAILS PROBLEM RESOVLED IN BLACKBERRY
CHECKED MAILS SETTINGS,NOW MAILS ARE WORKING PROPERLY
CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPERLY
CHECKED & CONFIGURED MONITOR SETTINGS,NOW MONITOR DISPLAY PROBLEM RESOLVED
CHECKED & CHANGED TEFLON SHEET IN HP LASERJET 1015 PRINTER,NOW PRINTER WORKING PROP
CHECKED & RECONFIGURED PRINTER SETTINGS & REBOOT SYSTEM,NOW SYSTEM WORKING PROPER
ACTIVITY DONE
SHARED & CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPERLY
CHECKED & REPAIRED PRINTER & CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPE
CHECKED & CONFIGURED MAILS SETTINGS,NOW MAILS PROBLEM RESOLVED
CONFIGURED MAILS SETTING IN MS OUTLOOK OPTIONS,NOW MAILS ARE WORKING PROPERLY
CHECKED & REPAIRED NW PORT ON SWITCH,NOW NETWORK PROBLEM RESOLVED IN SYSTEM

CHECKED & DELETED ALL TMP,LOG FILES & DEFREGMENT SYSTEM,NOW SYSTEM WORKING PROPERL
CHECKED & CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPERLY
CONFIGURED DNS SETTINGS IN NETWORK OPTIONS,NOW INTERNET CONNECTED IT
CHECKED & CONFIGURED INTERNET SECURITY SETTING,NOW INTERNET WORKING PROPERLY
CHECKED & CONFIGURED MS OUTLOOK SETTINGS,NOW MAILS ARE WORKING PROPERLY
CHECKED & RECTIFIED MAILS PROBLEM,NOW ITS WORKING PROPERLY
CHECKED & CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPERLY
ACTIVITY DONE
CHECKED & REMOVED JAM PAPER IN FUSER ASSY.REMOVED IT,NOW ITS WORKING PROPERLY
ACTIVITY DONE
CHECKED & CHANGED PRINTER TONNER,NOW PRINTER PROBLEM RESOLVED
CHECKED & CONFIGURED SYSTEM SETTINGS,NOW KEYBOARD WORKING PROPERLY
CHECKED & INSTALLED FILE RELETED SOFTWARE,NOW ITS WORKING PROPERLY
CHECKED & CHANGED PRINTER CARTRAGE,NOW PRINTER WORKING PROPERLY

ACTIVITY DONE
CHECKED & CLEANED MOUSE POINTER,NOW MOUSE WORKING PROPERLY
CHECKED & CONFIGURED MAIL SETTINGS,NOW MAILS SENDING PROBLEM RESOLVED
CHECKED & RESET MAIL PASSWORD & CONFIGURED MAILS SETTINGS,NOW MAILS ARE WORKING PR
CONFIGURED PRINTER SETTINGS,NOW PRINTER WORKING PROPERLY
CHECKED & SCANNED SYSTEM WITH ANTIVIRUS,NOW SYSTEM WORKING PROPERLY
SCANNED MAILS WITH SCANPST TOOLS,NOW ITS WORKING PROPERLY

ACTIVITY DONE
Installed the MS Office 2007 SP 2.
Installed the MS Office 2007 SP 2.
Installed the symantec anti virus
Re-start the print spooling service & re-start the system
Installed the symantec anti virus & delete the temp. files, int. temp. files, coolies, prefetch. Automatic updates w
 Reported Reported Attended Attended Completed
Technician
Date Time Date Time Date

Gopi Burman 11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009

Gopi Burman 11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009
Jayesh Patel 11/2/2009 18:00:10 11/2/2009 18:04:47 11/2/2009
Pramod Chavan 11/3/2009 11:14:48 11/3/2009 11:21:31 11/3/2009
Pramod Chavan 11/3/2009 11:28:00 11/3/2009 11:38:30 11/3/2009
Swapnil Pawar 11/3/2009 13:08:33 11/3/2009 13:16:25 11/3/2009
Jayesh Patel 11/3/2009 15:02:29 11/3/2009 15:10:57 11/4/2009

Sanjay Patil 11/4/2009 11:05:00 11/4/2009 11:05:55 11/4/2009

MUKESH KUMAR 1/7/2010 9:45:00 1/7/2010 9:50 1/7/2010

MUKESH KUMAR 1/7/2010 10:20 1/7/2010 10:23 1/7/2010
MUKESH KUMAR 1/7/2010 11:12 1/7/2010 11:16 1/7/2010
MUKESH KUMAR 1/7/2010 13:25 1/7/2010 13:30 1/7/2010
MUKESH KUMAR 1/7/2010 15:05 1/7/2010 15:10 1/7/2010
MUKESH KUMAR 1/7/2010 16:18 1/7/2010 16:24 1/7/2010
MUKESH KUMAR 2/7/2010 9:10 2/7/2010 9:15 2/7/2010
MUKESH KUMAR 2/7/2010 10:15 2/7/2010 10:20 2/7/2010
MUKESH KUMAR 2/7/2010 10:44 2/7/2010 10:50 2/7/2010
MUKESH KUMAR 2/7/2010 12:15 2/7/2010 12:20 2/7/2010
MUKESH KUMAR 2/7/2010 14:10 2/7/2010 14:15 2/7/2010
MUKESH KUMAR 2/7/2010 16:05 2/7/2010 16:10 2/7/2010
MUKESH KUMAR 2/7/2010 16:45 2/7/2010 16:50 2/7/2010
MUKESH KUMAR 2/7/2010 17:20 2/7/2010 17:24 2/7/2010
MUKESH KUMAR 3/7/2010 9:38 3/7/2010 9:45 3/7/2010
MUKESH KUMAR 3/7/2010 10:20 3/7/2010 10:25 3/7/2010
MUKESH KUMAR 3/7/2010 11:03 3/7/2010 11:05 3/7/2010
MUKESH KUMAR 3/7/2010 3/7/2010 3/7/2010
MUKESH KUMAR 3/7/2010 3/7/2010 3/7/2010
MUKESH KUMAR 5.07.2010 9:05 5.07.2010 9:08 5.07.2010
MUKESH KUMAR 5.07.2010 10:10 5.07.2010 10:14 5.07.2010
MUKESH KUMAR 5.07.2010 11:30 5.07.2010 11:35 5.07.2010
MUKESH KUMAR 5.07.2010 12:32 5.07.2010 12:35 5.07.2010
MUKESH KUMAR 5.07.2010 14:15 5.07.2010 14:20 5.07.2010
MUKESH KUMAR 5.07.2010 16:05 5.07.2010 16:10 5.07.2010
MUKESH KUMAR 5.07.2010 17:25 5.07.2010 17:29 5.07.2010
MUKESH KUMAR 5.07.2010 17:50 5.07.2010 17:57 5.07.2010
MUKESH KUMAR 5.07.2010 5.07.2010
MUKESH KUMAR 6/7/2010 9:15 6/7/2010 9:20 6/7/2010
MUKESH KUMAR 6/7/2010 10:30 6/7/2010 10:33 6/7/2010
MUKESH KUMAR 6/7/2010 11:10 6/7/2010 11:14 6/7/2010
MUKESH KUMAR 6/7/2010 11:40 6/7/2010 11:45 6/7/2010
MUKESH KUMAR 6/7/2010 12:25 6/7/2010 12:28 6/7/2010
MUKESH KUMAR 6/7/2010 15:50 6/7/2010 15:55 6/7/2010
MUKESH KUMAR 6/7/2010 17:15 6/7/2010 17:20 6/7/2010
MUKESH KUMAR 7/7/2010 9:40 7/7/2010 9:45 7/7/2010
MUKESH KUMAR 7/7/2010 10:25 7/7/2010 10:30 7/7/2010
MUKESH KUMAR 7/7/2010 11:10 7/7/2010 11:15 7/7/2010
MUKESH KUMAR 7/7/2010 13:30 7/7/2010 13:34 7/7/2010
MUKESH KUMAR 7/7/2010 15:10 7/7/2010 15:14 7/7/2010
MUKESH KUMAR 7/7/2010 16:30 7/7/2010 16:35 7/7/2010
MUKESH KUMAR 7/7/2010 7/7/2010
MUKESH KUMAR 8/7/2010 9:10 8/7/2010 9:15 8/7/2010
MUKESH KUMAR 8/7/2010 10:05 8/7/2010 10:09 8/7/2010
MUKESH KUMAR 8/7/2010 10:50 8/7/2010 10:55 8/7/2010
MUKESH KUMAR 8/7/2010 12:18 8/7/2010 12:20 8/7/2010
MUKESH KUMAR 8/7/2010 14:25 8/7/2010 14:30 8/7/2010
MUKESH KUMAR 8/7/2010 16:05 8/7/2010 16:08 8/7/2010
MUKESH KUMAR
MUKESH KUMAR 9/7/2010 9:15 9/7/2010 9:20 9/7/2010
MUKESH KUMAR 9/7/2010 10:30 9/7/2010 10:35 9/7/2010
MUKESH KUMAR 9/7/2010 11:40 9/7/2010 11:45 9/7/2010
MUKESH KUMAR 9/7/2010 13:15 9/7/2010 13:20 9/7/2010
MUKESH KUMAR 9/7/2010 15:07 9/7/2010 15:10 9/7/2010
MUKESH KUMAR 9/7/2010 17:18 9/7/2010 17:20 9/7/2010
MUKESH KUMAR 10/7/2010 9:40 10/7/2010 9:45 10/7/2010
MUKESH KUMAR 10/7/2010 11:15 10/7/2010 11:20 10/7/2010
MUKESH KUMAR 10/7/2010 13:35 10/7/2010 13:40 10/7/2010
MUKESH KUMAR 10/7/2010 15:20 10/7/2010 15:25 10/7/2010
MUKESH KUMAR 10/7/2010 16:05 10/7/2010 16:10 10/7/2010
MUKESH KUMAR 12/7/2010 9:30 12/7/2010 9:35 12/7/2010
MUKESH KUMAR 12/7/2010 10:50 12/7/2010 10:54 12/7/2010
MUKESH KUMAR 12/7/2010 12:10 12/7/2010 12:15 12/7/2010
MUKESH KUMAR 12/7/2010 13:30 12/7/2010 13:35 12/7/2010
MUKESH KUMAR 12/7/2010 12/7/2010 12/7/2010
MUKESH KUMAR 12/7/2010 12/7/2010 12/7/2010
MUKESH KUMAR
MUKESH KUMAR
MUKESH KUMAR 13/7/2010 9:10 13/7/2010 9:14 13/7/2010
MUKESH KUMAR 13/7/2010 10:15 13/7/2010 10:18 13/7/2010
MUKESH KUMAR 13/7/2010 10:45 13/7/2010 10:50 13/7/2010
MUKESH KUMAR 13/7/2010 11:22 13/7/2010 11:25 13/7/2010
MUKESH KUMAR 13/7/2010 13:18 13/7/2010 13:20 13/7/2010
MUKESH KUMAR 13/7/2010 15:10 13/7/2010 15:14 13/7/2010
MUKESH KUMAR 13/7/2010 15:35 13/7/2010 15:37 13/7/2010
MUKESH KUMAR 13/7/2010 17:20 13/7/2010 17:25 13/7/2010
MUKESH KUMAR
MUKESH KUMAR 14/7/2010 9:20 14/7/2010 9:25 14/7/2010
MUKESH KUMAR 14/7/2010 10:15 14/7/2010 10:18 14/7/2010
MUKESH KUMAR 14/7/2010 11:03 14/7/2010 11:07 14/7/2010
MUKESH KUMAR 14/7/2010 12:20 14/7/2010 12:25 14/7/2010
MUKESH KUMAR 14/7/2010 15:08 14/7/2010 15:11 14/7/2010
MUKESH KUMAR 14/7/2010 14/7/2010 14/7/2010
MUKESH KUMAR 14/7/2010 14/7/2010 14/7/2010
MUKESH KUMAR 15/7/2010 9:10 15/7/2010 9:15 15/7/2010
MUKESH KUMAR 15/7/2010 9:42 15/7/2010 9:45 15/7/2010
MUKESH KUMAR 15/7/2010 10:25 15/7/2010 10:30 15/7/2010
MUKESH KUMAR 15/7/2010 11:30 15/7/2010 11:35 15/7/2010
MUKESH KUMAR 15/7/2010 13:05 15/7/2010 13:10 15/7/2010
MUKESH KUMAR 15/7/2010 15:20 15/7/2010 15:25 15/7/2010
MUKESH KUMAR 15/7/2010 16:10 15/7/2010 16:15 15/7/2010

Jitandra Kumar 19/7/2010 11:00 19/7/2010 11:06 19/7/2010

Jitandra Kumar 19/7/2010 11:45 19/7/2010 11:48 19/7/2010
Jitandra Kumar 19/7/2010 12:30 19/7/2010 12:35 19/7/2010
Jitandra Kumar 19/7/2010 13:07 19/7/2010 13:09 19/7/2010
Jitandra Kumar 19/7/2010 14:10 19/7/2010 14:15 19/7/2010
Jitandra Kumar 19/7/2010 14:49 19/7/2010 14:52 19/7/2010
Completed
TAT
Time
DAYS Time 10 Mins 15 Mins
19:04:10 0:07:08 26:04:02 0 0 Hours 07 Mins 1 0
17:21:08 0:12:03 0:09:34 0 0 Hours 12 Mins 0 1
18:18:00 0:04:37 0:13:13 0 0 Hours 04 Mins 1 0
13:07:46 0:06:43 1:46:15 0 0 Hours 06 Mins 1 0
13:02:30 0:10:30 1:24:00 0 0 Hours 10 Mins 0 1
14:49:22 0:07:52 1:32:57 0 0 Hours 07 Mins 1 0
11:28:54 0:08:28 5:17:57 0 0 Hours 08 Mins 1 0

11:12:10 0:00:55 0:06:15 0 0 Hours 00 Mins 1 0

10:12 0:05:00 0:27:00 0 0 Hours 05 Mins 1 0

10:35 0:03:00 0:15:00 0 0 Hours 03 Mins 1 0
11:25 0:04:00 0:13:00 0 0 Hours 04 Mins 1 0
13:50 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
15:25 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
16:40 0:06:00 0:22:00 0 0 Hours 06 Mins 1 0
9:25 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
10:37 0:05:00 0:27:00 0 0 Hours 05 Mins 1 0
11:02 0:06:00 0:18:00 0 0 Hours 06 Mins 1 0
12:35 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
14:40 0:05:00 0:30:00 0 0 Hours 05 Mins 1 0
16:25 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
17:10 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
17:35 0:04:00 0:15:00 0 0 Hours 04 Mins 1 0
9:55 0:07:00 0:17:00 0 0 Hours 07 Mins 1 0
10:30 0:05:00 0:10:00 0 0 Hours 05 Mins 1 0
11:15 0:02:00 0:12:00 0 0 Hours 02 Mins 1 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
9:35 0:03:00 0:30:00 0 0 Hours 03 Mins 1 0
10:20 0:04:00 0:10:00 0 0 Hours 04 Mins 1 0
11:45 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
12:50 0:03:00 0:18:00 0 0 Hours 03 Mins 1 0
14:50 0:05:00 0:35:00 0 0 Hours 05 Mins 1 0
16:30 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
17:45 0:04:00 0:20:00 0 0 Hours 04 Mins 1 0
18:15 0:07:00 0:25:00 0 0 Hours 07 Mins 1 0
0 0 Hours 00 Mins 0 0
10:35 0:05:00 1:20:00 0 0 Hours 05 Mins 1 0
10:45 0:03:00 0:15:00 0 0 Hours 03 Mins 1 0
11:25 0:04:00 0:15:00 0 0 Hours 04 Mins 1 0
11:50 0:05:00 0:10:00 0 0 Hours 05 Mins 1 0
13:45 0:03:00 1:20:00 0 0 Hours 03 Mins 1 0
16:15 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
17:30 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
10:10 0:05 0:30:00 0 0 Hours 05 Mins 1 0
10:40 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
11:30 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
13:55 0:04:00 0:25:00 0 0 Hours 04 Mins 1 0
15:25 0:04:00 0:15:00 0 0 Hours 04 Mins 1 0
17:05 0:05:00 0:35:00 0 0 Hours 05 Mins 1 0
0 0 Hours 00 Mins 0 0
9:25 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
10:15 0:04:00 0:10:00 0 0 Hours 04 Mins 1 0
11:10 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
12:30 0:02:00 0:12:00 0 0 Hours 02 Mins 1 0
14:45 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
16:15 0:03:00 0:10:00 0 0 Hours 03 Mins 1 0
0 0 Hours 00 Mins 0 0
9:30 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
10:55 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
12:05 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
13:45 0:05:00 0:30:00 0 0 Hours 05 Mins 1 0
15:25 0:03:00 0:18:00 0 0 Hours 03 Mins 1 0
17:30 0:02:00 0:12:00 0 0 Hours 02 Mins 1 0
10:05 0:05:00 0:25 0 0 Hours 05 Mins 1 0
11:50 0:05:00 0:35:00 0 0 Hours 05 Mins 1 0
13:55 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
16:10 0:05:00 0:30:00 0 0 Hours 05 Mins 1 0
16:25 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
10:10 0:05:00 0:40:00 0 0 Hours 05 Mins 1 0
11:15 0:04:00 0:25:00 0 0 Hours 04 Mins 1 0
12:25 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
13:55 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
9:50 0:04:00 0:40:00 0 0 Hours 04 Mins 1 0
10:21 0:03:00 0:06:00 0 0 Hours 03 Mins 1 0
10:55 0:05:00 0:10:00 0 0 Hours 05 Mins 1 0
11:40 0:03:00 0:18:00 0 0 Hours 03 Mins 1 0
13:35 0:02:00 0:17:00 0 0 Hours 02 Mins 1 0
15:30 0:04:00 0:20:00 0 0 Hours 04 Mins 1 0
15:45 0:02:00 0:10:00 0 0 Hours 02 Mins 1 0
17:35 0:05:00 0:15:00 0 0 Hours 05 Mins 1 0
 0 0 Hours 00 Mins 0 0
9:50 0:05:00 0:30:00 0 0 Hours 05 Mins 1 0
10:25 0:03:00 0:10:00 0 0 Hours 03 Mins 1 0
11:12 0:05:00 0:09:00 0 0 Hours 05 Mins 1 0
12:45 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
15:25 0:03:00 0:17:00 0 0 Hours 03 Mins 1 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
9:25 0:15:00 0:15:00 0 0 Hours 15 Mins 0 1
9:50 0:03:00 0:08:00 0 0 Hours 03 Mins 1 0
10:50 0:05:00 0:25:00 0 0 Hours 05 Mins 1 0
11:54 0:05:00 0:24:00 0 0 Hours 05 Mins 1 0
13:25 0:05:00 0:20:00 0 0 Hours 05 Mins 1 0
15:50 0:05:00 0:30:00 0 0 Hours 05 Mins 1 0
16:45 0:05:00 0:35:00 0 0 Hours 05 Mins 1 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
11:39 0:06:00 0:33:00 0 0 Hours 33 Mins 0 0
12:15 0:03:00 0:27:00 0 0 Hours 27 Mins 0 0
12:51 0:05:00 0:16:00 0 0 Hours 16 Mins 0 0
13:27 0:02:00 0:17:00 0 0 Hours 17 Mins 0 0
14:24 0:05:00 0:09:00 0 0 Hours 09 Mins 1 0
15:38 0:03:00 0:27:00 0 0 Hours 27 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
0 0 Hours 00 Mins 0 0
20 Mins 1 Hr > 1 Hr DAYS Time 30 Mins 1 Hr 2 Hr
0 0 0 2 2 Hours 04 Mins 0 0 0
0 0 0 0 0 Hours 09 Mins 1 0 0
0 0 0 0 0 Hours 13 Mins 1 0 0
0 0 0 0 1 Hours 46 Mins 0 0 1
0 0 0 0 1 Hours 24 Mins 0 0 1
0 0 0 0 1 Hours 32 Mins 0 0 1
0 0 0 1 5 Hours 17 Mins 0 0 0

0 0 0 0 0 Hours 06 Mins 1 0 0

0 0 0 0 0 Hours 27 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 13 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 22 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 27 Mins 1 0 0
0 0 0 0 0 Hours 18 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 30 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 17 Mins 1 0 0
0 0 0 0 0 Hours 10 Mins 1 0 0
0 0 0 0 0 Hours 12 Mins 1 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 #VALUE! 0 Hours 30 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 10 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 15 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 18 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 35 Mins 0 1 0
0 0 0 #VALUE! 0 Hours 25 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 20 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 25 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 00 Mins 0 0 0
0 0 0 0 1 Hours 20 Mins 0 0 1
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 10 Mins 1 0 0
0 0 0 0 1 Hours 20 Mins 0 0 1
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 30 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 35 Mins 0 1 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 10 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 12 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 10 Mins 1 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 30 Mins 1 0 0
0 0 0 0 0 Hours 18 Mins 1 0 0
0 0 0 0 0 Hours 12 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 35 Mins 0 1 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 30 Mins 1 0 0
0 0 0 0 0 Hours 20 Mins 1 0 0
0 0 0 0 0 Hours 40 Mins 0 1 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 25 Mins 1 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 #VALUE! 0 Hours 40 Mins 0 1 0
0 0 0 #VALUE! 0 Hours 06 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 10 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 18 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 17 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 20 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 10 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 15 Mins 1 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 #VALUE! 0 Hours 30 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 10 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 09 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 25 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 17 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 00 Mins 0 0 0
0 0 0 #VALUE! 0 Hours 00 Mins 0 0 0
0 0 0 #VALUE! 0 Hours 15 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 08 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 25 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 24 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 20 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 30 Mins 1 0 0
0 0 0 #VALUE! 0 Hours 35 Mins 0 1 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 1 0 #VALUE! #REF! #REF! #REF! #REF!
0 1 0 #VALUE! #REF! #REF! #REF! #REF!
1 0 0 #VALUE! #REF! #REF! #REF! #REF!
1 0 0 #VALUE! #REF! #REF! #REF! #REF!
0 0 0 #VALUE! #REF! #REF! #REF! #REF!
0 1 0 #VALUE! #REF! #REF! #REF! #REF!
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
0 0 0 0 0 Hours 00 Mins 0 0 0
8 Hr > 8 Hr
0 1
0 0
0 0
0 0
0 0
0 0
1 0

0 0

0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
 0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
#REF! #REF!
#REF! #REF!
#REF! #REF!
#REF! #REF!
#REF! #REF!
#REF! #REF!
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
 SLA Breached - Response - On-Site

Incident
Sr. Incident Departmen
Call Type Status ID / Ticket Mode User Name Category
No Level t
Number

1 Technical In Closed 14412 Telephone Severity 1 Raymond Bi MD's Office Laptops

2 Technical In Closed 14138 Telephone Severity 1 Parvesh Ver Accounts Desktop

SLA Breached - Resolution - On-Site

Incident
Sr. Incident Departmen
Call Type Status ID / Ticket Mode User Name Category
No Level t
Number

1 Technical In Closed 14412 Telephone Severity 1 Raymond Bi MD's Office Laptops

2 Technical In Closed 14138 Telephone Severity 1 Parvesh Ver Accounts Desktop
3 Technical In Closed 14146 Telephone Severity 4 Naved ShaikFinance Printers

SLA Breached - Response - On-Call

Incident
Sr. Incident Departmen
Call Type Status ID / Ticket Mode User Name Category
No Level t
Number

1 Technical In Closed 14412 Telephone Severity 1 Raymond Bi MD's Office Laptops

2 Technical In Closed 14138 Telephone Severity 1 Parvesh Ver Accounts Desktop
3 Technical In Closed 14146 Telephone Severity 4 Naved ShaikFinance Printers

SLA Breached - Reolution - On-Call

Incident
Sr. Incident Departmen
Call Type Status ID / Ticket Mode User Name Category
No Level t
Number

1 Technical In Closed 14412 Telephone Severity 1 Raymond Bi MD's Office Laptops

2 Technical In Closed 14138 Telephone Severity 1 Parvesh Ver Accounts Desktop
3 Technical In Closed 14146 Telephone Severity 4 Naved ShaikFinance Printers
 Call Reported Reported Attended Attended Completed
Problem Resolution Technician
Category Date Time Date Time Date

PC Machine hanVirus scanni Gopi Burma 11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009
PC Internet not Re-installed Gopi Burma 11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009

Call Reported Reported Attended Attended Completed

Problem Resolution Technician
Category Date Time Date Time Date

PC Machine hanVirus scanni Gopi Burma 11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009
PC Internet not Re-installed Gopi Burma 11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009
PR Print out no Printer reco Jayesh Patel 11/2/2009 18:00:10 11/2/2009 18:04:47 11/2/2009

Call Reported Reported Attended Attended Completed

Problem Resolution Technician
Category Date Time Date Time Date

PC Machine hanVirus scanni Gopi Burma 11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009
PC Internet not Re-installed Gopi Burma 11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009
PR Print out no Printer reco Jayesh Patel 11/2/2009 18:00:10 11/2/2009 18:04:47 11/2/2009

Call Reported Reported Attended Attended Completed

Problem Resolution Technician
Category Date Time Date Time Date

PC Machine hanVirus scanni Gopi Burma 11/7/2009 10:53:00 11/7/2009 11:00:08 11/9/2009
PC Internet not Re-installed Gopi Burma 11/2/2009 16:59:31 11/2/2009 17:11:34 11/2/2009
PR Print out no Printer reco Jayesh Patel 11/2/2009 18:00:10 11/2/2009 18:04:47 11/2/2009
Completed
RT TAT
Time

DAYS Time 10 Mins 15 Mins 20 Mins 1 Hr

19:04:10 0:07:08 26:04:02 0 0 Hours 07 Mins 1 0 0 0
17:21:08 0:12:03 0:09:34 0 0 Hours 12 Mins 0 1 0 0

Completed
RT TAT
Time

DAYS Time 10 Mins 15 Mins 20 Mins 1 Hr

19:04:10 0:07:08 26:04:02 0 0 Hours 07 Mins 1 0 0 0
17:21:08 0:12:03 0:09:34 0 0 Hours 12 Mins 0 1 0 0
18:18:00 0:04:37 0:13:13 0 0 Hours 04 Mins 1 0 0 0

Completed
RT TAT
Time
DAYS Time 1 Hr 1.5 Hr 2 Hr > 2 Hr
19:04:10 0:07:08 26:04:02 0 0 Hours 07 Mins 1 0 0 0
17:21:08 0:12:03 0:09:34 0 0 Hours 12 Mins 1 0 0 0
18:18:00 0:04:37 0:13:13 0 0 Hours 04 Mins 1 0 0 0

Completed
RT TAT
Time
DAYS Time 1 Hr 1.5 Hr 2 Hr > 2 Hr
19:04:10 0:07:08 26:04:02 0 0 Hours 07 Mins 1 0 0 0
17:21:08 0:12:03 0:09:34 0 0 Hours 12 Mins 1 0 0 0
18:18:00 0:04:37 0:13:13 0 0 Hours 04 Mins 1 0 0 0
> 1 Hr DAYS Time 30 Mins 1 Hr 2 Hr 8 Hr > 8 Hr
0 2 2 Hours 04 Mins 0 0 0 0 1
0 0 0 Hours 09 Mins 1 0 0 0 0

> 1 Hr DAYS Time 30 Mins 1 Hr 2 Hr 8 Hr > 8 Hr

0 2 2 Hours 04 Mins 0 0 0 0 1
0 0 0 Hours 09 Mins 1 0 0 0 0
0 0 0 Hours 13 Mins 1 0 0 0 0

Remarks (Why
SLA has been
DAYS Time 2 Hr 4 Hr 8 Hr 2 BD > 2 BD breached?)
2 2 Hours 04 Mins 0 0 0 1 0 Engineer didn’t reach in time
0 0 Hours 09 Mins 1 0 0 0 0 User Busy
0 0 Hours 13 Mins 1 0 0 0 0 Engineer didn’t reach in time

Remarks (Why
SLA has been
DAYS Time 2 Hr 4 Hr 8 Hr 2 BD > 2 BD breached?)
2 2 Hours 04 Mins 0 0 0 1 0 User Busy
0 0 Hours 09 Mins 1 0 0 0 0 Engineer couldn’t complete call
0 0 Hours 13 Mins 1 0 0 0 0 Engineer couldn’t complete call
 Remarks
(Why SLA
has been
breached?)
Engineer didn’t reach in time
Engineer didn’t reach in time

Remarks
(Why SLA
has been
breached?)
User busy
Dependancy of Vendor
Engineer couldn’t complete the call in time

gineer didn’t reach in time

gineer didn’t reach in time

gineer couldn’t complete call in time

gineer couldn’t complete call in time
 Category & SERVICE
Location Name APPL Mail N/W OS PC PR REQUEST

TAJ RESIDENCY
(Vadodara) 14 53 1 1 11 20 0

Legends Description
APPL Application
Mail Outlook related calls
N/W Network
OS Operating System
PC Desktop / Laptops
PR Printer
SERVICE
REQUEST Service requests / IMAC calls
SERVER Server
MOBILE Mobile/ BlackBerry
VIDEO
CONFERENCE Video Conference coordination & configuration
PROJECTOR Laptop or Destop connected to Projector or Plasma or LCD TV
OTHER Any other calls which doesn’t come under the above categories
 VIDEO
SERVER MOBILE CONFERENCE PROJECTOR OTHER

1 0 0 0 27
User Name Department Name Location Total Incidents
Rajesh Patil Accounts Taj Gateway, XXXXXX 10
Prasad Ail Accounts Taj Gateway, XXXXXX 9
Arjun Artani F&B Taj Gateway, XXXXXX 16
 Description of Calls
Application
Printer ,Mail& Application
Printer , Desktop , Applications & Mails issues
Sample Value Additions (Change according to your site)

Ø Reduction in Call Volume

Ø Reduction in HDD data recovery calls
Ø Proactively replacing Hard disk & RAM and thereby reducing the risk of system crash.

Ø Supporting Fidelio call

Ø Handling Mobile & Blackberry mail configuration of VIP users
Ø Deputing engineers for residence calls
Ø Supporting Guest calls in Hotels
Ø Supporting Video Conferencing calls
Sample (Change according to your site)

Ø Replacement of very old Desktops or Laptops

Ø Upgradation of old Desktops & Laptops having low configuration
Ø Requirement of a permanent Asset Coordinator for inventory updation
Sample (Change according to your site)

Ø Appreciation received from GM for resolving the Blackberry issue