,, P-TMD01-10 # (&$&') %B$: Procedure

Download as pdf or txt
Download as pdf or txt
You are on page 1of 8



   
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 1/8

  ,
= , P-TMD01-10

#(

&$&')%B$

#(/*% %CD &//

  E $*F&  & , DOC


 &E $*FG D#% QMR
EMR
* ,E $*FI*"E$ #(%+ MR

 ( . . . . . . . . . . . .
(Copy No.)

>  ( . . . . E . . . . .
(Issue No.)


      

 !" #$ %!&'(!&)# ! *+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 2/8
#( : &$&')%B$

U& ,) %U 


>  ( $  ( % %U  &  (() B 

A 1 (/  15/09/2003
*7' DAR11#46/04

A 2 * 
/ 15/01/2004
*7' DAR12#46/24

C 1 
/ )>? 01/01/2007 $*?,&A
*7' DAR12#49/07, 49/08

E 1 
/ )$%E,F 16/04/2009 $*?&
( &% %E  *
E$*?" )  ISO 9001:2008
*7' DAR12#52/02


        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 3/8
#( : &$&')%B$

1. & ,W*
U$
#(,&& E K%E$*?" LMN,,>% ( (&
OE%>$&!$%*7'%>$

2. E$*F" ((&,)$B!#$*F"
 ( 8.2 #( MN,, %E,&&
 ( 8.2.1 #( $&')%>$

3. ,
E&&$&')%>$ (%>$ (, &
?Q$&')  R>% &$E%  $$ 7,  (
E*MS

4. $ $&
!

5. $& 
<MGR : > > 7' >  %E>!&> 
 
, A, &&>% &$E   $$ 7,  %E A,
 %E A, N  ( E*MS
<PM/ Chief : >L$/&!& A, %E> &&
>% &$E   $$ 7, A,  %E A, N
<SM : >!& > ,,!%>$ ! & %


        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 4/8
#( : &$&')%B$

6.  ,
= ,

 +% F
(,/
*  ? *#(
 +% F 
B  %U ,  , B(& ((&
6.1 MGR E*%> $ (,&

6.2 MGR & %E$&7 (

6.3 MGR &K & F-TMD01-15


F-TMD01-25

6.4 MGR ?Q


$&')%>$

6.5 SM/PM/Chief & %>$ F-TMD01-15


F-TMD01-25

6.6 MGR ,&& PM/Chief F-TMD01-15


F-TMD01-25

6.7 MGR &$E %E


  $$ 7,

6.8 MGR  ( E*MS MR


        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 5/8
#( : &$&')%B$

%U ,
= ,
6.1 E*%>$ (,&
<MGR>  (E*%>$ (, &  SP/PD/NV/SR/CB  !
%>$ ( c%),,
 ) d&
6.2 & %E$&7 (
6.2.1 &%>$ (,,&
<MGR> &! ,>%&! 20% &%>$
(),,
 ) d&
6.2.2 $&7 (),&
<MGR> ) & * 12 # ! L)
* %&   $$ 7, ! E* MR (K.$.)  * d
6.3 &K &
<MGR> )  SP/PD/NV/SR/CB) h &$&')
%>$-1 (F-TMD01-15) ! )&$&')%>$ (F-TMD01-15) L,,!
%>$ #(>%$&') %E%>%$&')%>$ ,&>%
!')%>$) #
, # ) ' >
L$ #( #
,
<>!&/>L$>&&>% 7!%>

6.4 ?Q$&')%>$
<MGR> ?Q? #()&$E ,F & 

) $!$&')(Satisfaction Index) , !#&! 80%


        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 6/8
#( : &$&')%B$

%E 
, A, (,!)
&K $&? $!$&')%>$(Satisfaction Index)
( $&?$! Weighting Factor
Importance Weighting
Score Factor
1. Quality 8.7 26.20%
2. Cost 7.5 22.59%
3. Delivery 9.0 27.11%
4. Safety 8.0 24.10%
TOTAL 33.2 100%

Weighting Factor = (Importance Score) %


TOTAL (Importance Score)

$&?$! Weighting Score


1 2 3=1x2
Satisfaction Weighting Weighting
Score Factor Score
1. Quality 8.5 26.20% 2.270%
2. Cost 7.5 22.59% 1.694%
3. Delivery 9.0 27.11% 2.440%
4. Safety 8.0 24.10% 1.928%
Weight average = SUM(Satisfaction Score x Weight Factor) 8.332%
Satisfaction Index = Weight average x 10 83.32%

%E 
, A, (,!)


        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 7/8
#( : &$&')%B$

6.5 &
 SP/PD/NV/SR/CB
<SM/PM/Chief > ,&K &  6.3 ) h &$&'
)%>$-1 (F-TMD01-15)
6.6 ,&&
<MGR> ,&&>% 7 (,%  &!7' 20%
&%>$ ,  6.1 )

 SP/PD/NV/SR/CB ) <PM/Chief > #( &(


,* !$&!&#%>$)7#&!*,
6.7 &$E %E  $$ 7,
<MGR> &&>% & (, &$E %E 
 $$ 7, LO%?Q? , 6.4
E $!$&')%B$ (Satisfaction Index) , ! #&! 80%
= %B$')
%&$U &! $!$&')%>$(Satisfaction Index) ,(&! 80%
)& $&')%>$ ($E ,(*   N$*?" (,
  * %E   A,(Action Plan)  A, & E K%L&$&'
)%>$ )$
,!
6.8  ( E*MS
<MGR> &&>% %E $$ 7,  ( E*MS

7.  ((&

        !" #$%!&'(!&)# 
!*+,
    
PROCEDURE % P-TMD01-10   #( 16/01/2009
 ,
= , >  ( : E $  ( : 1 &  (() : 16/04/2009  ( : 8/8
#( : &$&')%B$

7.1 $>!#$*?"
 ( 8.2 #( MN,, %E,&&
 ( 8.2.1 #( $&')%>$
7.2 
, A,
!
7.3 &K A,
!
7.4 h  ' *
F-TMD01-15 h &$&')%>$-1


        !" #$%!&'(!&)# 
!*+,

You might also like