Storyboard Projects

Silicon Valley Data Centers
e-Learning Storyboard for Identity verification and Effective

communication skills course
Title: Identity Verification and Effective Communication skills
Author: Mussie Araya
Screen
Info
Introduction
Text
Welcome
to
Identity verification and
effective
communication
skills training.
[Unit name]
Version (// : /P )
Audio
Hi and welcome
to the Identity verification
and effective
communication
skills
training.
Click on the next button
to continue.
[Company Name] Confidential

Page 1
Graphics
A woman straight
character pose
gesturing to the right ,
expression talking
Programming
Notes
Remove the previous
buttons ,
Text color Title blue,
body black
font title 48 , font 32
Lesson #: [lesson title

322122628
Screen
Info
Name Slide
Text
Please, enter your name
and click on the start
button to start
Audio
Please, enter your name and
click the start button to
begin the tutorial
Graphics
A male character
Programming
Notes
Put a trigger box marked
START that takes the
learner to the first page.
A male character
gesturing left towards a
caption of the text
Name:
Remove the navigation

buttons from this page.
Use the insert reference
feature for the name box
An option to replay audio
for all slides with audio
with volume control and
mute options
White background with
black text for all slides
with few exceptions
Voice over should match
animation
Male voice
Both texts placed central
[Unit name]
Version (// : /P )

Page 2

322122628
Screen
Info
Text
About us
About US
Background
Information
screen
We were Founded in
2005
We provide safe and
reliable service to our
clients.
Our goal is to secure
our tenants data
storage spaces and
prevent an
unauthorized access
You play a key role to
play in providing this
service.
Audio
Background Information
about Silicon Valley Data
Centers.
Since our birth in 2005,
silicon valley data centers
have been providing safe
and reliable service for
multiple companies in
silicon Valley. .
Graphics
Picture of building
Programming
Notes
Plain text on a quite
blue screen.
Picture appears and
stays. The text zooms
in one after another and
stays on the screen
we aspire to be the
leaders in providing safe
and reliable service to our
clients.
As a security officer you
play a key role in
accomplishing our goals.
This training is required to
equip you with the skills
that enable you to
challenge the challenges
you may face
[Unit name]
Version (// : /P )

Page 3

322122628
Screen
Info
Title: Advance
organizer
(Thought
provoking
questions)
Text
Do you know who is

who at the site?
Who are the current
tenants using the data
center?
How do you know if a
person is really
authorized or not?
Audio
Graphics
You may need to think of

the following questions
throughout the tutorial.
Do you know who is who
at the site?
Who are the current
tenants using the data
center?
Programming
Notes
Bullet points for the
questions on the slide.
Animation: Grow and
stay
None .
Match the appearance

of text with the audio
How do you know if a

person is really authorized
or not?
Please note that these
and other questions are
important aspects of this
tutorial.
[Unit name]
Version (// : /P )

Page 4

322122628
Screen
Info
Absorb
Activities
Introduction
Text
Communicate
effectively
Identify different
personnel by company
and access level
Differentiate between
authorized and
unauthorized access
[Unit name]
Version (// : /P )
Audio
In the next slides, you will
be presented with
information regarding the
current tenants, their
authorized times of
operations and their
access levels.
Although you are not
required to memorize all
the names at the moment
as names are constantly
updated, it is very
important to remember
company names,
associated buildings and
authorized hours of all
personnel in order to
perform your tasks
effectively

Page 5
Graphics
Programming
Notes
None
Bullet points for the text
The picture appears
and disappears to be
followed by the text.
Text animation: Grows
and stays
Delay the appearance
of text to match with
audio

322122628
Screen
Info
Objectives:
Text
Audio
By the end of the

course you will be able
to
You may wonder what you

will be able to do after the
training.
Inquire information from

personnel
By the end of this course

you will be able to
Identify personnel
Inquire information about

different personnel by
asking for their names,
companies, and their
contact people.
authorized and
unauthorized
personnel, access and
times.
Graphics
None
Programming
Notes
Use bullet points for the
text
Animation: appear from
right and stays.
Identify visitors by name,

company and access
levels.
authorized and
unauthorized personnel,
access, and times.
Now click on the next
button to learn about the
current tenants and their
current personnel
[Unit name]
Version (// : /P )

Page 6

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Screen
Info
Data wave
Text
Data Wave
(Building A)
Access level A
Click on the building to
find out who works
there now.
Layer text
Michael Stan(Contact
person 1)
Audio
This is building A. The
current tenant of this
building is Data Wave.
Data Wave employees
have level A access
learn the current
personnel who are
authorized in this building.
Remember Michael Stan
is the contact person for
Data Wave
Graphics
Building A
Programming
Notes
Title font 24 rest 20
Place logo on the
bottom right
Animation: Data Wave
appears first and stays
The list of names
appear in a layer when
the user clicks on the
building
Steven Walker
Amalia George
Amit Kumar
Katherina Henderson
[Unit name]
Version (// : /P )

Page 7

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Screen
Info
Text
DDPS
(Building B)
DDPS
Access level B
Layer text
Daniel Kelvin (Contact
person )
Jared Martinez
Reyes Philips
Audio
And this is building B,
DDPS. Is the tenant
company currently
occupying this building.
learn more about the
current personnel who are
authorized in this building.
Graphics
Building B
Programming
Notes
Font size 20 for all text
The word DDPS

appears first and stays
The rest appear
together and stays
Remember Daniel Kelvin

is the contact person for
DDPS
Chris Christopher
Jonas Markos
Peter Gallagher
[Unit name]
Version (// : /P )

Page 8

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Screen
Info
SVDC
Text
SVDC Personnel
Engineers:
Access level 3
Layer text 1
Ricardo Baros
Gill Michaels
Dan Baldwin
Office personnel:
Access Level 1
Layer text 2
Audio
This building C. The main
Silicon Valley Data
Centers Building.
Remember that not every
one of the SDVC
employees have the same
access.
While engineers have
level three or grand
master access, office
personnel have only level
one access, and they are
not allowed to be
anywhere near tenant
spaces.
Graphics
Office tools and work
tools
Picture of building C
Programming
Notes
Use the two content
layout for this one for
engineers one for office
personnel. With the title
SVDC personnel; on
top of the two contents
or sub headings
Animation: tools appear
when engineers are
mentioned ,
Office equipment
appear when office
personnel is mentioned.
The shaded text should
appear in layers
Click on the tools to learn

the current personnel for
each category.
James shepherd
Ben McKinley
Andros Goldstein
Carolina Durham
Amal Jemal
Click on the tools
[Unit name]
Version (// : /P )

Page 9

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Screen
Info
Text
Access levels
Access levels
Level One : SVDC

office employees
Text on icon: Allowed
here, Main gate,
Pedestrian gate, Lobby,
Break room
Level two : SVDC
Contractors
Audio
In this section you will be
introduced to the different
access levels. Each
access level defines
where a particular person
is authorized to be.
Click on the location icon
to learn the access levels
for each. Click away to
close.
Graphics
None
Programming
Notes
Font size title 44
The rest 24.

The normal text is what
appears on the slide
The text on icon is just
an instruction and does
not appear on any page
The highlighted text
appears on the location
icons when clicked.
Text on icon. Electrical

Rooms IT room
,Cooling Towers,
Level three: Engineers,
Security and
management.
Text on icon Grand
Master access All
Places including all
tenant space
Level A: Data Wave
icon text Main gate,
pedestrian gate,
building A , main lobby.
Level B: DDPS icon
text Main gate,
[Unit name]
Version (// : /P )

Page 10

322122628
Screen
Info
Authorized
hours
Text
Authorized Access
hours
SVDC security,
management, and
engineers: 24/7
SVDC office Personnel:
Mon-Fri 07:00am05:00pm
SVDC contractors:
Mon-Fri 07:00am
-06:00pm
Audio
The authorized hours
access defines during
which times a particular
person is authorized to be
in a particular building or
place.
It is important to memorize
who is authorized and
who is not based on the
time limits of their access.
Graphics
None
Programming
Notes
Font size for
Authorized access
hours 16
The names of
companies 14
The times 12
Use different color hues
for title, company and
times.
All Tenants: 24/7

Tenant contractors:
Mon-Fri 07:00am
-06:00
[Unit name]
Version (// : /P )

Page 11

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Screen
Info
Keep in mind
Text
Keep in mind.
Each personnel is
allowed in their
respective buildings
only.
Each personnel is
allowed to be on site
during their authorized
hours only
Audio
Pay attention to the
following important
information.
SVDC Office Personnel

are NOT allowed
anywhere near tenant
spaces.
SVDC Office Personnel

are not allowed anywhere
near tenant spaces.
[Unit name]
Version (// : /P )
Bullet points
Animation text flies
from right
Each personnel is allowed

to be on site during their
authorized hours only
Data Wave and DDPS
employees are allowed to
be only in building A and B
respectively.
No access is given to
guests. All guests must
be escorted at all times.
None
Programming
Notes
Each personnel is allowed

in their respective
buildings only.
Data Wave and DDPS

employees are allowed
to be only in building A
and B respectively.
Landscaping personnel
are restricted to the
parking lot and the
outside buildings only
Graphics
Landscaping personnel
are restricted to the
parking lot and the outside
buildings only
No access is given to
guests. All guests must be
escorted at all times.

Page 12

322122628
Screen
Info
Knowledge
check
Text
Knowledge check 1
Click on the oval
shapes and see how
much you remember
SVDC engineers can
be on site:
Data Wave employees
are allowed to be only
in building:
[Unit name]
Version (// : /P )
Audio
Now lets have some fun
activity and see how much
of the information you can
remember
Graphics
Female character
cropped to the waist.
Expression neutral
Programming
Notes
Change expression to
happy if correct or
alarmed if wrong.
Read the questions and

click on the oval shapes to
indicate your choice
Proceed to the next slide
to learn a few more of the
important things you
should pay attention to.

Page 13

322122628
Screen
Info
Important
notes to
remember
Text
Important points to
remember when
dealing with all
personnel
Mention you are
security
Be brief
Keep the list of names
by your side
Audio
When dealing with all
personnel. Remember
Graphics
None
Programming
Notes
Objects appear one at
a time and stays
To Mention that you are

SVDC Security officer and
ask for names
To Be brief and limit your
sentences to a maximum
of two.
To Make sure you have
the list of expected people
by your side when
speaking.
Proceed to the next slide
to learn a few of the
different question you may
need to ask.
[Unit name]
Version (// : /P )

Page 14

322122628
Screen
Info
Text
Audio
Questioning
Examples of questions.
What to say?
Can I have your name

please?
Here is a list of question

that you may find yourself
asking when dealing with
clients, visitors and
guests.
Who are you here to

see?
Is he/she expecting
you?
Graphics
None
Programming
Notes
Only five questions per
slide
Use a new slide for the
second set of questions
Remember these are only

suggestions and not the
only ways of asking /
Do you have an
appointment?
More ways of asking
questions
Who is your contact
person?
Does he know you are
here?
What company do you
represent ?
Have you ever been
here before?
Is this your first time
here?
[Unit name]
Version (// : /P )

Page 15

322122628
Screen
Info
Never do the
following
Text
Ask people a leading
question that makes it
easy for them to say
yes. Examples of such
questions might be as
follows
Are you James?
Didnt you work here
last week?
Audio
Now see the kind of
questions that you should
never ask when trying to
verify identity.. One is a
leading question that
makes it easy for the
person to say yes. Such
questions may look like .
Graphics
None
Programming
Notes
Use animations and
introduce content
separately.
Are you James?

Didnt you work here last
week?
Give access to guests

without properly
verifying authorization.
If you cant verify, let
the person wait.
Note that they can easily

say to these questions
and you might give access
to the wrong person
Another thing you should
never do is give access to
people without properly
verifying their
authorization. It is better to
keep the person waiting
than give him or her
unauthorized access that
could have dire
consequences.
Remember that tenants
try to test you from time to
[Unit name]
Version (// : /P )

Page 16

322122628
Screen
Info
How to verify
identity
Text
Audio
Verifying identity (title

)
Alright. Now lets see how

you can verify identity.
A person holding a
paper (graphics 1)
Using the list (sub

title 1)
You can verify identity in

two ways. One is using
the list. Check if the name
of the person is in the list
of expected guests. You
should also check the
expected time of arrival
with the actual time of
arrival.
A person on the phone

(graphics 2)
Check the list

Check the time
Checking with the
contact person (sub
title 2)
Call the contact
Give or deny access
Another way of verifying is

by Checking with the
contact person
Call the contact persons
and ask them if they are
expecting guest. Finally
decide to give or deny
access based on your
findings. .
[Unit name]
Version (// : /P )

Page 17
Graphics
Programming
Notes
Font size for title 16
Sub titles 14
The rest 12
Use the side by side
template with the title
on top
Graphics 1 appears
and dissolves for the
first sub title ( using the
list)
Graphic 2 appears and
dissolves for the
second sub title 2
( using the list)
Both graphics to be
replaced by the text
that stays

322122628
Screen
Info
Text
Exercises
Practice
exercise
Transition
slide.
Practice activities (D0

and connect Exercises
)
This is not a graded
exercise and you can
practice as much as
you want
The purpose of this
exercise is to help
cement your mastery of
the different names of
companies, access
levels and authorized
hours .
Practice 1
It is Sunday morning.
Who should not be on
site?
Michael Stan , Carolina
Durham, Jonas
Markos
[Unit name]
Version (// : /P )
Audio
Okay, now lets see if you
can remember what you
have been learning so far.
Graphics
Programming
Notes
None
Continue trigger button

that leads to the
practice question slides
3 characters with
names in oval shapes
Use the characters as

controls with feedback
Remember this is just a

practice exercise, and you
can practice as much as
you need to.
The main purpose of this
exercise is to help your
mastery of the different
names of people and
companies, access levels
and time of authorized
access.
Click the next button to
continue.
Based on their access

level, who should not be
on site on a Sunday
morning?
Click on the oval shapes
to indicate your choice

Page 18

322122628
Screen
Info
Practice 2
Activity 3
Text
Audio
Graphics
Programming
Notes
In which building do
you think DDPS
employee Jonas
Markos is likely to be
in? (Click on the oval
shapes to indicate the
building)
In which building do you

think DDPS employee
Jonas Markos is likely to
be in? (Click on the oval
shapes to indicate the
building)
Buildings A, B, C
Use the oval shapes as

controls with feedback
Match the access levels

to the right personnel
Drag and drop the tiles to

match the access levels to
the right personnel
None
If correct. That is
correct.
Level A
Engineers
Level B
Office
SVDC
Level 1
DDPS
Level 2
Data Wave
Level 3
SVDC
If wrong, Oops! That

does not look right. Try
again.
Contractors
[Unit name]
Version (// : /P )

Page 19

322122628
Screen
Info
Activity 4
Text
Match the authorized
hours with the right
personnel
Column A
Audio
Graphics
Drag and drop the tiles to

match the authorized
hours with the right
personnel
None
Which of these people do

you think has access to
the IT room? Indicate
your choice by clicking on
the character
Three characters
Programming
Notes
If right. That is correct!
If wrong. Oops! That
does not look right.
Please, try again.
Data Wave employees

SVDC officer Personnel
Land scaping workers
Column B
24/7
Mon Fri 7am 5 pm
Week ends
Activity 5
Click on the one who

has access to the IT
room?
[Unit name]
Version (// : /P )

Page 20
Layers with feedback

322122628
Screen
Info
Activity 6
Scenario
based
Text
Audio
Graphics
Carolina of SVDC
office approaches you
in a hurry and told you
she is going to miss her
flight because she had
left her passport in the
DDPS office where she
was invited for lunch
earlier today. She asks
you if you could give
her access so that she
could quickly grab her
staff and leave.
Carolina of SVDC office

approaches you in a hurry
and told you she is going
to miss her flight because
she had left her passport
in the DDPS office where
she was invited for lunch
earlier today. She asks
you if you could give her
access so that she could
quickly grab her staff and
leave.
Thumbs up and thumbs

down images. (my
documents )
What would you do?

Indicate your decision
by clicking the thumbs
up to give or thumbs
down to deny request.
[Unit name]
Version (// : /P )
Programming
Notes
Layers for feedback
What would you do?

Indicate your decision by
clicking the thumbs up to
give or thumbs down to
deny request.

Page 21

322122628
Screen
Info
Text
What would you like to
do ?
Transition slide
Take test
Go Back to training
Audio
Good job. You have done
well to reach here. Click
on Take test to take the
test or click on go back to
training if you would like to
go over the slides again.
Graphics
None
Programming
Notes
Two trigger boxes
marked Take Test and
Go Back to Training
If take test: lead to
test questions
If return to training go
to first page or the start
screen.
No need to re-enter the
name
[Unit name]
Version (// : /P )

Page 22

322122628
Screen
Info
Test Intro
Text
This is the last
part of the
training. You
need to score a
100% to get a
passing grade. If
you think you
need more
training, please
return to the
notes.
If you feel you
are ready, click
on the start
button to start
the test
questions.
Audio
This is the last part of the
training. You need to
score a 100% to get a
passing grade. If you think
you need more training,
please return to the notes.
Graphics
Programming
Notes
Disable retake quiz
None
Allow review quiz
If you feel you are ready,

click on the start button to
start the test questions.
You can take the test only
one time.
You can take the

test only one
time.
[Unit name]
Version (// : /P )

Page 23

322122628
Screen
Info
Test question
1
Text
You should give access
to people only if they
Audio
None
Graphics
None
Programming
Notes
The correct answer is
C.
a. claim to be of
high authority
No feedback for this

scene
b. they call you by

name
The test questions

appear in a new scene
c. are authorized.
Only if you identify him /
her as authorized
[Unit name]
Version (// : /P )

Page 24

322122628
Screen
Info
Test question 2
Text
Match the personnel
type on the left to the
correct access level on
the right
Audio
None
Graphics
None
Programming
Notes
Select from drop down
menu questions
Correct answers for
questions 1-5 are A to E
respectively. Mix up the
order
Column A
1. SVDC office
personnel
2. SVDC
contractors
3. SVDC engineers
4. Data Wave
employees
5. DSSP
Colum B
A, Level 1
B, Level 2
C, Level 3
D, Level A
E, Level B
[Unit name]
Version (// : /P )

Page 25

322122628
Screen
Info
Test question 3
Text
Match the following
names of people to
their respective
companies
Audio
None
Graphics
None
Programming
Notes
Drag and drop
questions
The answers for 1, 2, 3
are a. b. c. respectively.
Column 1
Mix up the order
1.DSSP
No need to use
numbers or letters
2. Data Wave
3. SVDC Officer
Column 2
a. Building A
b. Building B
c. Building C
[Unit name]
Version (// : /P )

Page 26

322122628
Screen
Info
Test question 4
Text
Which of the following
is NOT the right way of
acquiring information
Audio
None
Graphics
None
Programming
Notes
Bold is the correct
answer.
No feedback for this
questions
Are you expected?

. Do you have an
appointment?
.
Are you Michael
Stan?
Test question 5
These employees claim

they forget their badge
and ask you to let them
into the building below.
Who would you give
access to? Indicate
your choice by clicking
on the names below
the characters.
[Unit name]
Version (// : /P )
None
Three characters
Building A .

Page 27
Use the thumbs as

buttons

322122628
Screen
Info
Results slide
Text
Congratulations!! You
have passed the
course
Or
Your results show you
need to take the
training again .please,
click back to training
to retake the course
[Unit name]
Version (// : /P )
Audio
Passed layer.
Congratulations. You have
successfully completed
the course. Click exit to
close the program
Or
Graphics
None
Programming
Notes
If result is Pass show
Exit button
If result is fail show go
back to training button
Allow review quiz
Do not allow retry quiz
Failed layer
Your results show you
need to take the training
again. Please, click go
back to training to retake
the course.

Page 28

322122628

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Silicon Valley Data Centers

e-Learning Storyboard for Identity verification and Effective

[Company Name] Confidential

Lesson #: [lesson title

Remove the navigation

[Company Name] Confidential

Lesson #: [lesson title

[Company Name] Confidential

Lesson #: [lesson title

Do you know who is

You may need to think of

Match the appearance

How do you know if a

[Company Name] Confidential

Lesson #: [lesson title

[Company Name] Confidential

Lesson #: [lesson title

By the end of the

You may wonder what you

Inquire information from

By the end of this course

Inquire information about

Identify visitors by name,

[Company Name] Confidential

Lesson #: [lesson title

[Company Name] Confidential

Lesson #: [lesson title

The word DDPS

Remember Daniel Kelvin

[Company Name] Confidential

Lesson #: [lesson title

Click on the tools to learn

[Company Name] Confidential

Lesson #: [lesson title

Level One : SVDC

The rest 24.

Text on icon. Electrical

[Company Name] Confidential

Lesson #: [lesson title

All Tenants: 24/7

[Company Name] Confidential

Lesson #: [lesson title

SVDC Office Personnel

SVDC Office Personnel

Each personnel is allowed

Each personnel is allowed

Data Wave and DDPS

[Company Name] Confidential

Lesson #: [lesson title

Read the questions and

[Company Name] Confidential

Lesson #: [lesson title

To Mention that you are

[Company Name] Confidential

Lesson #: [lesson title

Can I have your name

Here is a list of question

Who are you here to

Remember these are only