TECHNICAL GUIDELINES FOR AMC OF SCADA SYSTEM ON I.R.

1.0

SCOPE OF WORK:
The scope of work includes comprehensive maintenance (preventive maintenance
and break down attention) of SCADA System complete with all software, RCC
equipments, RTUs including replacement of defective parts and accessories. The work
shall also include replacement and bringing into operation new equipment as replacement
or upgradation during the currency of the contract. All functional equipment supplied by
the contractor for SCADA system (excluding items such as furniture) shall be in the
scope of maintenance contract. Tender awarding authority/Purchaser if desires can also
modify the scope of AMC at the time of tender to cater local site requirements.

1.1

RCC: All the equipments that are integral part of SCADA system at RCC along with their
accessories shall be included in the maintenance contract.

1.2

Remote Terminal Units (including surge suppressors): Quantity (To be specified by

purchaser)
A. SSP
B. SP
C. TSS/FP

1.3

The purchaser/ tender awarding authority shall clearly define the numbers, quantity
equipment to be covered as per above Paras.
Period of Contract:
Start date and completion date shall be specified in contract.
Maintenance:
The contractor shall carry out inspection of complete SCADA System for
servicing, checking of individual components/devices/cards/plug and sockets etc. If any
component found faulty should be rectified/replaced properly. This shall include
equipment/sub assemblies such as monitor, CPU, modems, Printer, Key Boards, LAN
hub, UPS & battery & cards etc at RCC and power supply unit, modems, various
modules and all types of cards etc at RTU. All such replacement /rectification must be
intimated to concerned Railway officials. In case of any design inadequacy is noticed or
repeated failures of same equipment or similar type of components, a through
investigation is to be carried out by utilizing the services of R & D department. In order
to arrest such failure modification in the system, design up gradation etc. may be
implemented to maintain reliable and efficient services of complete system.

2.0
3.0
3.1

3.2

All maintenance instructions/ schedules prescribed by OEM for daily/ monthly/

quarterly/ annual maintenance shall be strictly followed. All servicing should be done in
accordance with approved drawings, RDSO maintenance instructions and specifications.
System configuration and wiring shall not be generally changed / altered with respect to
installed/present status unless it is extremely necessary for suitable operation and
normalization of system. After thorough servicing contractor representative shall record
all the work done/pending or warning for wearing/ageing of equipments/components in
the register.

3.3

Hardware and Software Maintenance & Up gradation: The contractor shall ensure
smooth and trouble free operation of SCADA System during entire AMC period.
However if SCADA system does not meet the desired performance and defects continue
to persist either due to operating system upgraded & old version not supported or
hardware components not available as obsolete. In these conditions, contractor shall
upgrade the system free of cost and Railway shall not be liable to upgrade any software
or hardware configuration in compliance with RDSO specification No.
TI/SPC/RCC/SCADA/0990 or latest.
The RCC computers shall also require replacement generally after 5 years due to
rapid change in technology and obsolescence. The SCADA vendor shall include this
aspect in AMC while quoting prices for 12 years AMC. The provision for replacements of
other items like Battery set, Printer shall be specified by the purchaser at the time of
awarding contract as per Railway Board guidelines issued time to time.
3.4 Configuration of any additional equipment/RTU arising out due to change in layout/addition
of BM/CB etc shall be done free of cost in compliance with RDSO specification No.
TI/SPC/RCC/SCADA/0990 or latest.
3.5 Each breakdown or failure of any components or malfunctioning of equipment is to be
explained by contractor along with remedial measures to be adopted to avoid such
reoccurrence.
3.6

Break Down and General Maintenance at RCC:

Contractors representative shall be available in prime shift on all days including
Sundays and holidays. The site engineer shall try to restore any failure/breakdown within
minimum possible time. Abnormal status, Portmon data (if any) will be saved for
analysis at a later stage.
The site engineer shall be fully conversant with the configuration of master station
SCADA software and shall be required to load the OS and application software in one or
more computer as per requirement.

3.7

Preventive Maintenance at RCC:

3.7.1

Daily Maintenance: Site Engineer shall check the system as per the complaint Book
maintained by RCC supervisor. He shall ensure that all SCADA computers with
associated equipments are working satisfactorily. Time setting of RCC computers should
be checked and adjusted as per master clock. As per the requirement, portmon data need
to be saved and analysed by the site engineer.
3.7.2 Monthly Maintenance: Site Engineer shall check the system as follows
(i) Check for satisfactory working of RCC machines.
(ii) Check Change over from main to stand by & vice versa.
(iii)
Check that all the reports are logging properly.
(iv)Check that logging in event list and Alarm list is proper.
(v) Delete unnecessary log files in all computers.
(vi)Up date Anti virus Software if required.
(vii) Check that printers are working properly.

(viii)
(ix)
(x)
(xi)
(xii)

Take back up of data for every two months in a CD. Unnecessary files, reports
should be deleted after taking back up.
Perform DB level Testing at RCC.
Configuration changes if any desired by railway.
Checking of LAN cables, connectors etc.
Check functioning of UPS by switching off the main power supply for 15 minutes
duration. Ensure smooth functioning of all RCC equipment.

3.7.3

Yearly Maintenance: In addition to daily, monthly maintenance schedules cleaning of

Cable Trays, dust accumulated under PC tables shall be done using vacuum cleaners. The
earthing of RCC equipment must be checked.

3.8

Maintenance of UPS & Battery at RCC: Maintenance shall be carried out as per
maintenance manual given by UPS & Battery Set supplier separately. In this connection
Annual capacity test and Ah efficiency test of battery shall be carried out as preventive
maintenance measures as per manufacturers recommendation.

3.9

Break Down and General Maintenance of RTU.

As per the requirement & nature of break down, site Engineer shall be available at site
with in reasonable time depending upon distance of controlled post from RCC.The site
engineer shall be fully conversant with the loading of firmware/OS at RTU through
notebook computer and capable of configuring a new RTU in the system as per the
requirement. Db level checking may have to be carried out at different locations as per
the requirement to ascertain the healthiness of communication channel.

3.10

Preventive Maintenance at RTU:-

3.10.1 Quarterly Maintenance: Site Engineer shall carry out RTU maintenance as follows.
(i) Cleaning of dust inside RTU.
(ii)
Visual Checks for any abnormality
(iii)
General Connection tightness.
(iv)
AC-DC & DC-AC Switch over of Power supply Unit
(v)
Db- level testing and adjustment at RTU/ Modem.
(vi)
Setting of transducers if value of measurands is different from panel meters as per
manufacturers instruction.
(vii) Relay contacts terminals will be cleaned if required.
(viii) Ensure free movement and proper working of contactors.
4.0
4.1

Preparation of reports: -

After each preventive and breakdown maintenance, the contractors representative shall
record in the register details of works done, causes of faults. All such items shall be
discussed with user.
4.2 Monthly, Quarterly reports of checks carried out and proposed action plan shall be signed
jointly by Railways representative and firms Engineer.

4.3 The contractors representative shall furnish the reports of communication failures to the
Railway representative on weekly basis. In case communication failures are more for a
particular post, the joint checking of communication parameters with S&T, RCC
Engineer and site Engineer shall be carried out.
5.0 General Terms & Conditions: The General Terms and conditions given below are purely indicative and purchaser
i.e. Railway/CORE will have to define the issues like duty hours, payment
conditions, penalty clauses, timing of manning as per the actual size of the system
and site conditions/additional requirements e.g. communication, transportation
facilities etc. at the time of awarding contract.
5.1.
5.2.

5.3.

5.4.

5.5.

5.6.
5.7.

The genesis of entering into maintenance contract is to ensure 100% availability of all
associated equipments for correct switching operations of various devices, feed back of
operations performed and correct value of mesurands, received etc.
The firm will take all preventive steps to keep the system healthy since it is an on line
system, preferably no breakdown of any equipment or part of the equipment will be
acceptable. As and when any failure, take place all out efforts will have to be put in by
the firm for fastest rectification of the faults to restore normalcy failing which penalty
shall be levied.
Contractors representative shall be available in prime shift (8AM to 5PM) on all days
including Sundays and holidays and Contractor shall ensure that its authorized
representative is available at site with in 30 Minutes from the time of placement of call
when any breakdown occurs or when the minimum configuration is down outside the
prime shifts. Any call, not pertaining to break down or minimum configuration may be
attended during prime shift on next working shift.
The firm shall post adequate no. of well-qualified and experienced Engineers with
assistant at the site of RCC so that delay in attending the day-to-day problems may be
minimized. Lack of knowledge of service engineer may cause problems instead of
solving troubles; it is to be ensured that the service engineer must have sufficient
technological background. The engineer employed shall be preferably a graduate
engineer or a diploma holder with minimum 5 years of experience in the field of
maintenance of SCADA system and he shall have sufficient knowledge of analysis of
protocol data packets captured through Portmon or similar software. Whenever, the
service engineer leaves RCC on leave etc, a suitable replacement shall be posted well in
advance.
The contractor shall provide mobile phones to its representative who can be contacted by
purchaser for reporting abnormality in the system. The down time shall be that reckoned
from the time the message is sent till the purchaser certifies the system functional.
However minor system abnormalities which does not result in total system failure shall
not be counted in calculating the system down time though included in the scope of the
work. Decision of purchaser shall be final in this regard.
The contractor has to arrange their own transport for meeting the requirements of
maintenance contract.
The contractor shall arrange all the tools, measuring and testing instruments required for
maintenance.

5.8.
5.9.
5.10.

5.10.

All the defective equipments modules. Cards, components etc. should be repaired or
replaced by the contractor during the comprehensive maintenance period. Sufficient
quantity of spare shall always be available with site engineer.
The contractor shall arrange for one week (7 days) SCADA training for 4 supervisors and
6 artisans during first quarter of contract for smooth functioning of SCADA system. This
training shall be repeated once in two years.
The tenderer shall ensure the working of system with minimum configuration in case of
emergency. However working of system with minimum equipments shall be treated as
breakdown. The minimum configuration shall consist of following.

One server

One FEP

One MMI

All RTUs

UPS

One printer
The typical penalty clauses, which may be considered by purchaser, are as follows.
All the master station hardware, software and RTU failures that does not affect the
normal functioning of the system shall be rectified with in 15 days, failing which
penalty of Rsper week or part of the week after expiry of initial 15 days
shall be levied.

All the master station software and hardware failures that affect the normal
functioning of the system shall draw the immediate attention and shall be rectified
with in 30 minutes of occurrence during prime shift, failing which concerned
posts might require manning by Railways and penalty of Rs. Per
RTU manning per day or part of the day shall be levied.

Delay in restoration of any RCC or RTU failures requiring manning of controlled

posts beyond 24 hours, contractor shall be charged Rs per day or part of
the day per controlled post manning.
It shall be the responsibility of the contractor to arrange all the spare parts, subassemblies, assemblies required for the normal maintenance, up keeping and attending to
breakdown.
The replacement of equipments arising out due unforeseen natural calamities such as fire,
flood and earthquake etc shall not be covered in the scope of this AMC. However final
decision of such matters shall rest with contract awarding authority/Railways.

5.11.
5.12.

6.0
6.1
6.2
6.3
6.4

Railways Responsibility:
To maintain 110 VDC/24V battery set and battery chargers at controlled posts.
To maintain telecommunication under ground quad cables, OFC/Microwave with
associated repeater equipments at various locations along the section.
To ensure availability of all the inputs/ outputs from the outdoor switchgear equipments/
control panel at controlled posts.
To ensure free access to the contractors engineer at RCC and controlled posts to
provide maintenance services