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QSP 7.1-03 Control of Organizational Knowledge (Preview)

QSP describes the organization activity to implement the new requirements of ISO 9001:2015 of using the knowledge as a resource for the QMS processes. QSP regulates the implementation of the ‘Control of organizational knowledge’ process, which aims at transforming the internally and externally sourced information flows into the Organization’s knowledge bank. The process involves four stages: - definition of the necessary knowledge; - creation of the organization knowledge bank; - maintaining and providing access to knowledge; - QMS processes improvement through acquired knowledge.

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2K views4 pages

QSP 7.1-03 Control of Organizational Knowledge (Preview)

QSP describes the organization activity to implement the new requirements of ISO 9001:2015 of using the knowledge as a resource for the QMS processes. QSP regulates the implementation of the ‘Control of organizational knowledge’ process, which aims at transforming the internally and externally sourced information flows into the Organization’s knowledge bank. The process involves four stages: - definition of the necessary knowledge; - creation of the organization knowledge bank; - maintaining and providing access to knowledge; - QMS processes improvement through acquired knowledge.

Uploaded by

Centauri Business Group Inc.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Quality System Procedure

[email protected]

www.c-bg.com

QSP

7.1-03

Subject: Control of Organizational Knowledge

1.0

Purpose

2.0

Scope

3.0

Responsibility and Authority

4.0

Control of Organizational Knowledge Procedure

4.1 General
4.2 Definition of the necessary knowledge
4.3 creation of the organization knowledge bank
4.4 maintaining and providing access to knowledge
4.5 QMS processes improvement through acquired knowledge

5.0 Criteria and Risks of Control of Organizational Knowledge


Process
5.1 Criteria of Control of Organizational Knowledge Process
5.2 Actions to address the risks and opportunities of the Control of
Organizational Knowledge process

6.0

Documented information of Control of Organizational

Knowledge Process
7.0

Revision B
Date

Revision History

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Check master computer files for latest revision

Page 1 of 4

Quality System Procedure


[email protected]

www.c-bg.com

QSP

7.1-03

Subject: Control of Organizational Knowledge

4.0

Control of Organizational Knowledge Procedure

4.1 General
Control of organizational knowledge process model diagram is displayed on Fig. 1.
16

Management
review
1
Control of
documented
information

Design and
development of
products and
services

Internal audit

Marketing

Control of
externally provided
processes,
products and
services

Control of
personnel

Production

QMS
processes

11

Control of
Organizational
Knowledge
Process

13

Control of
documented
information

10

12

14

Control of
personnel

15

Fig. 1 Control of organizational knowledge process model diagram

Revision B
Date

This document is UNCONTROLLED if printed


Check master computer files for latest revision

Page 2 of 4

Quality System Procedure


[email protected]

www.c-bg.com

QSP

7.1-03

Subject: Control of Organizational Knowledge

Control of organizational knowledge process flows

Inputs
1

Strategic directions of the Organization development

International and national standards.

Periodicals.

Intellectual property databases, including design and technological


documentation.

Projects completed by the Organization.

Information on good practices to improve the QMS processes.

Information about non-conformities.

Information from customers.

Information on competitors' achievements.

Information from external providers.

Information about the QMS process owners training requests.

Information on the social responsibility system.

Production databases, including defects, failures, etc.

Organizations knowledge bank.

10

Training programs development proposals.

11

QSP 7.1-03 Control of Organizational knowledge.

Organization server.
Quality management department resources.
Control of organizational knowledge process resources.

13

Improved regulatory documents drafts.

14

Improved process outputs.

15

Personnel training plans and programs.

16

Improved regulatory documents.

Outputs

12

Organization Knowledge Bank is a key category of the process - the database


structured by the intellectual asset groups, taking into account the organization's
strategic development directions, and arranged on the organization server.

Revision B
Date

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Check master computer files for latest revision

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Quality System Procedure


[email protected]

www.c-bg.com

QSP

7.1-03

Subject: Control of Organizational Knowledge


Control of organizational knowledge process includes four stages:

definition of the necessary knowledge;

creation of the organization knowledge bank;

maintaining and providing access to knowledge;

QMS processes improvement through acquired knowledge.

4.2 Definition of the necessary knowledge


The knowledge needed for an organization is determined via forming the knowledge
bank structure.
Quality Manager, or on behalf of, develops a draft of the knowledge bank structure of
the organization based on the analysis of the information relevant to:

the necessary knowledge for the organization from the strategic directions
of the organization development;

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Control of Organizational Knowledge
Procedure

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More info

Related products:
Actions to Address Risks and
Opportunities Procedure

ISO 9001:2015 Quality System


Manual

Control of Documented
Information in ISO 9001:2015 Clauses

QSP 8.3. Design and

Comparative Analysis of ISO


9001:2015 vs. ISO 9001:2 008

Development

QMS Transition Program


(to the New Version of ISO
9001:2015)

Other ISO 9001:2015 Documents and Templates

Revision B
Date

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