Appendixes
Appendixes
Appendixes
National Low Income Housing Coalition, San Francisco is the most expensive city in the
country for renters (Aguilar, para. 6). To add on to that, there have been budget cuts to
services such as Supplemental Security Income, In-Home Supportive Services and adult
day healthcare centers. These cuts are making it difficult for the elderly community to
pay for living (Aguilar, 2013). Because of these ongoing budget cuts and increased prices
of living, the country had 40,750 homeless people 62 or older in 2012. As the nations
population ages, that number is expected to more than double by 2050 (Aguilar, para. 7,
2013). Within the article, a homeless woman named Marcia, who is 56 years old, tells her
story of what it is like living on the streets. There are homeless shelters that fill up and
run out of room before the sun comes up in the morning, leaving the homeless to either
find busses to sleep on or chairs in the city (Aguilar, 2013). Marcias story allow us to see
just how much Human Services is needed in communities and big cities such as San
Francisco. Yes, we are slowly growing and building more facilities to accommodate the
homeless population, but as a new shelter is built, the homeless population triples in
numbers. Aguilar talks about how the number of homeless people is expected to double
by 2050 (Aguilar, 2013) in the nation. I feel that Human Services providers need to take
this into account in terms of what we can do in our profession to prevent these numbers
from growing.
I read this article that really changed my perspective on the homeless society. Its
called, Young, Gifted & Homeless, by Sports Illustrated. In the article, famous athletes
tell their touching stories of before they became famous and how they were living on the
streets with their families when they were younger. One particular story I enjoyed was
Isaiah Lambs story. When he was in junior high and high school, he lived in Baltimore
with his parents. They had an apartment at one point, but were evicted due to their
financial struggle in being unable to pay for their rent. Lambs father had a heart attack
and quit work because of medical issues, while his mother quit her job because of stress
and other issues. They slept in their car and used a 24-hour Laundromat as their source
for food, laundry, bathroom, rec room and even shelter. Dinner was a bag of Doritos from
the vending machine and the kitchen table was a folding table in the middle of the
Laundromat. It was a struggle for this family, but what I found so beautiful about this
story was that Isaiahs situation pushed him into sports at school. It was a way to escape
his reality, have a family outside of his parents and be in this world of no struggle even
if it was only for a little while. At first, football and basketball served as a place he could
stay at longer before he had to return to his family car and Laundromat. Later on,
however, he practiced those sports. He became good at these sports and became
passionate about them (Wertheim, L. J., & Rodriguez, K. 2014). What I love so much
about this article is the message it portrays to readers. Among all these stories, we see that
these homeless people have found an outlet for their struggle through sports and healthy
activities rather than drugs and alcohol. Sports provides a way to survive- and even
thrive (Wertheim, L. J., & Rodriguez, K. 2014). We see so many homeless people on the
streets who struggle with substance abuse and addictions, its hard to break out and stand
on your own two feet with that concrete barrier in the way. With sports, its a healthy
activity surrounded by a loving community of people who serve as a support system to
help build self-esteem and confidence. Many people think our options are limited to
helping the homeless community, but thinking outside of the box and using things such as
sports or other fun activities, its a way to get homeless youth away from the influences
that bring them down even more. Our goal here is to bring them up in the world, not the
other way around.
The number of people that are homeless vary in cities within the United States. In
the news, we can see citizens getting arrested for feeding the homeless. Meanwhile, other
areas such as Salt Lake City, Human Services providers have found a way to decrease the
homeless population by providing housing along with on-site counseling for those who
struggle with addiction and PTSD (Fagan, 2014). "In the U.S., more than 3.5 million
people experience homelessness each year (Overview of Homelessness In America).
Within this number are groups of teens, military, people with mental issues, etc. This is
an extremely large number of people going through homelessness each year. However,
there is help all over the United States that provide shelter, food, clothing, medical
attention, job hunting assistance, job placement, and more. These services are included
even in our local area in Seattle. Cities should strive to decrease the population of
homeless as Salt Lake City and many other cities are attempting to do. Homeless people
are still people, who lack the support needed to survive in this expensive world.
For a long time, I was very ignorant towards my surroundings. I grew up in a
family that was very close-minded to the homeless society, molding my mind to think
that homeless people were nothing more than just rats living in the streets. It hurts to
write this, but its just how I was raised. During my research, I discovered that the
number of people homeless is alarming and the causes are even more so. In one article I
read, it provided a list of the top eleven reasons for homelessness in teens. These reasons
were foster care (kids aging out of the foster care system with no housing/income),
prison/juvenile corrections system (being released from prison because they lack support
systems and housing), substance abuse in the home (kids run away from home if parent
or guardian is involved with alcohol or drug use), pregnancy (teen girls are kicked out of
the home if they are pregnant), sexual orientation (kids forced to leave home because of
their sexual orientation) and more (11 Causes of Teen Homelessness, 2014). Of course,
there are more than just eleven reasons as to why people become homeless, but what I
listed here is already hard enough to take in. In ten years, I dont know where our society
will be. I dont know if the way we think will change or how we perceive other people
will alter, but I will always hope for the best. In ten years, I bet more shelters will be
built. I hope cities like Salt Lake City serve as an example of how we should treat and
help the homeless people in our communities. I hope to see Human Services grow so that
more caring providers work to decrease the number of homeless people in not just our
community but also the world. In order for change to happen, we need to recognize that
there is a problem. I think a lot of us are oblivious to the homelessness around us because
in a way, they are hidden, out of the way and unfortunately invisible to those of us
running around trying to go about our day. To fix that, we need to become aware, educate
ourselves on the different homeless populations, and come up with solutions as how to
prevent this from happening. There is no reason that anyone should not have clothes on
their back, medical care, a roof over their heads and food to eat. Awareness is the first
step to a better future.
References:
1.)
2.)
3.)
4.)
Wertheim, L. J., & Rodriguez, K. (2014). Young, Gifted & HOMELESS. (Cover
story). Sports Illustrated, 121(15), 52-62.
5.)
Fagan, K. (2014, June 29). Salt Lake City a model for S.F. on homeless solutions.
Retrieved November 12, 2014
6.)
7.)
I really enjoyed the section where Eitzen and Zinn discussed the Internet. How in the
beginning when the Internet was first created, society hoped it would bring change
for the better. What I like is that they kind of put some emphasis on the fact that,
while the Internet made life easier, (i.e: The amount of goods and services available
online is staggeringcommunicating across borders is simpler than ever [Eitzen &
Zinn, 2010, p. 322]) the Internet has not necessarily made the world better. I think
this is where we messed up. We hoped for change for the better when in reality,
we encouraged laziness and disturbed the way of living a healthy lifestyle. Society
wanted global peace, love and liberty (Eitzen & Zinn, 2010) and instead we gained
lack of social interaction were connected wirelessly rather than learning
to connectphysically. A friend of mine is a para-educator and was telling me how in
the kindergarten classroom, they took their state test on tablets. Kindergartners
Were demonstrating to children and teaching them at a young age how to lose social
interaction. This is a pretty poor elementary school by the way. So rather than
budgeting money that they barely have to put into more programs for students
education, or jeeze, maybe even a better recess playground where kids can play
together? Seriously, anything! But no, rather than these ideas, they buy expensive
tablets to create mindless zombies that dont learn the importance of human and
social connection/interaction. Sorry, I kind of went off a little bit it just frustrates me
to see how far weve come with technology, yet I dont see progress in our society.
Funny how that is, if the word funny is even the right term to use at all.
I do think its funny, however, the section where they mention where people receive
their news from. Weve had many class discussions on the right sources to use, and I
found it very interesting that three-quarters of Americans who consume their news
online say they receive at least some of it through forwarded emails or posts on
social networking sites (Eitzen & Zinn, 2010). This is unfortunately, not surprising.
Facebook blows up with so many articles, and trending hash tags of different news
thats happening around the world. I have a lot of friends who are very close-minded
and try to create debates upon what they hear over Facebook and it makes me
cringe. We talked about all quarter how hard we have to work if we want to stay
informed, and I mean really stay informed, because of the media being so corrupt.
Especially in politics! I liked the way Eitzen and Zinn phrased this; The Internet is
cable television on steroids; both tuning in and tuning out of political discourse has
never been easier (Eitzen and Zinn, 2010, p. 326). And it really has never been
easier; another example of the Internet making our lives easier rather than better.
Had it been better, maybe society wouldnt struggle in staying properly informed on
whats happening around the world. Maybe we wouldnt be close-minded and wed
actually be a bit smarter in how we run this country.
Strategic Plan
Victor Cleveland, Hayley Cogdill, Shana Livingston
Western Washington University
Cheryn Weiser, Instructor
October 28th, 2015
Mission
To provide equality for low income students enrolled in high school and applying for
college by providing the necessary resources in order to be successful.
Vision
To empower the youth in their high school careers so they may gain the confidence and
skills to feel comfortable when taking the next step after high school.
Values
We believe...
Education is an important key in unlocking the doors to student success
All students leaving high school should feel confident entering the "real world".
Students deserve an equal chance for EMUs programs.
Students deserve to know they are valued and needed in this world
All staff should be treated fairly and work in a safe environment.
Environmental Scan
Strengths
Weaknesses
Opportunities
Threats of Challenges
Activity: Contact Snohomish County school board no later than January of 2016
Activity: Establish contracts w/in individual schools by September of 2016
Goal: Secure funding for all agency expenses (Secure funds by June 2016)
Activity: Establish contracts with schools and professionals (by September 2016)
Activity: Identify teachers who are willing to work outside of regular curriculum
with students as soon as contracts are secure with schools.
Water Filtration
Logic Model
Shana Livingston
Western Washington University
Water is a necessity in life. We would not exist without it! There are
several organizations spread across the world that serve other countries by providing safe,
drinkable water. However, its a lengthy process transferring clean water internationally.
With so many locations in need of clean water and not enough funds and time, so many
locations around the world suffer from contaminated water or even lack of water. One
country in desperate need of water is Ethiopia, where only 11% of the entire country has
access to clean water. Its my wish to begin a program and design a way to bring clean,
drinkable water to parts of Ethiopia and expand on the work that other organizations are
doing such as Charity: Water and The Water Project.
Resources
Current: Several organizations such as Charity: Water, The Water Project and
other organizations partnered with other generous donors and contributors.
Needed: Global awareness, more organizations spread worldwide to promote and
bring clean water to countries who lack sanitized, safe water, more funding, and partners
to help create water filtrations and other resources to build systems that clean
contaminated water.
Activities/Tasks
Create program plan, creating a list of materials, staff and resources needed to
create program and figure a plan of action to bring clean water to Ethiopia by
Outputs
Create approximately 200-300 flyers throughout the city of Seattle to
spread awareness of our organization and what we are doing
internationally.
Attend local conferences that promote water irrigation/filtration in our
local community, as well as around the U.S; continue to build network by
Immediate Outcomes
Community gains awareness through volunteers in the community as well
fundraisers that promote the need for water around the world.
Establish locations in Ethiopia to reach out and connect
Intermediate Outcomes
A team of people, from volunteers, to people in the program is in Ethiopia
working together to better the water system that is currently in place.
More programs are in the making in different states within the U.S that
promote the water irrigation system in other countries.
Shana Livingston
Nov 26, 2015Nov 26, 2015 at 2:27pm
Manage Discussion Entry
Ilovemyinternship.Alotofitisdataentry,whichgetstedious,butalotofthetimeIgettoseeclientsout
atthefoodbank,orattenddifferenteventswithmysupervisor.Thisweekend,I'llberunningtheStuffA
Busbecausemysupervisorwon'tmakeit.It'sreallycoolbecausemysupervisortrustsmetotakeonalot
ofresponsibility,andthisallowsmetofindoutwhatmystrengthsareanddiscovernewhiddentalentsI
don'toftenseeinsideme.TheotherdayIgotseeVOAacceptadonationfromacompanyfortheirfood
drive,andwasevenincludedinthepicturetheytookforthedonation.IfeellikeworkingwithVOAhas
reallyhelpedmeunderstandwhatanonprofitlookslikeandhowtorunonesuccessfully.Whathelpsis
havingfunandeasygoingstaffwhorespectoneanotherandloveeachotherequally.I'mblessedtoknow
suchwonderfulpeople,andamnotlookingforwardtomyinternshipending.Ihavemadesomegreat
friendsandhavelearnedsomuchinjustthisshortamountoftime!
James Lucal
James Lucal
Nov 28, 2015Nov 28, 2015 at 1:02pm
Manage Discussion Entry
Sounds like you've made a nice connection there, Shana--yay!
CASE NOTES
DATE
NOTE
Melissa Joan Hart, 24 years old, Female, Caucasian
04/15
Melissa has a 5-year-old son named Sam Hart, with current
boyfriend John Smith.
Experiences mild physical abuse from John at home (bruising
on the skin); unaware if Sam knows
Melissa is constantly anxious to go home; finding excuses to
stay at her parents house with Sam to avoid John.
Neither parent (John or Melissa) has history of drugs or
alcohol
Melissas parents are unaware of the abuse happening at
home nor have questioned her
Melissas parents do not approve of John; Melissa feels she
needs to prove them wrong and look successful in their eyes.
She has a good relationship with parents, but is afraid to tell
them of the abuse
Melissa has been experiencing severe headaches due to lack
of sleep and excessive stress due to her home life.
Does not know what to do about John; wants to do whats
right for Sam and let him grow up with two parents, but she is
fearful of John and the abuse
Her goal is to feel better and to get rid of headaches and gain
sleep, as well as do what is right for Sam.
Abstract
When studying early childhood from conception to age 5, there are so many
different developmental milestones that occur between each year of age. From the earliest
moment of conception to the age of five, the child is developing their social, cognitive,
and emotional abilities. Many things and people play important roles in helping to
develop a child. Based on the environment, people within the childs life, and proper
health and nutrition, the birth of a newborn has potential to blossom into a thriving,
healthy child. Having the knowledge and understanding of the different stages of a childs
life can be beneficial for the beginning of the rest of their lives as they mature and grow
into adults later in life.
By the end of the fourth month, your baby is about 6 inches long and weighs about 4
ounces, (Johnson, T., 2014).
During the third trimester many developments and milestones happen. Weeks 27
thru 32 Gestational Age (Fetal Age Weeks 25 thru 30): The fetus really fills out over
these next few weeks, storing fat on the body, reaching about 15-17 inches long and
weighing about 4-4 lbs by the 32nd week. The lungs are not fully mature yet, but some
rhythmic breathing movements are occurring. Weeks 33 thru 36 Gestational Age (Fetal
Age Weeks 31 thru 34): This is about the time that the fetus will descend into the head
down position preparing for birth. The fetus is beginning to gain weight more rapidly.
Weeks 37 thru 40 Gestational Age (Fetal Age Weeks 35 thru 38): At 38 weeks the
fetus is considered full term and is ready to make its appearance at any time. All organs
are developed, with the lungs maturing all the way until the day of delivery. The fetus is
about 19 21 inches in length and weighs anywhere from 6 lbs to 10 lbs (American
Pregnancy, 2015, para. 1-4).
Birth to 1 Year Old:
The amount of changes that occur in a child from birth to one year is
astronomical. They go from being this small creature that you can hold safe and secure in
your arms to a larger creature who doesnt want to be in your arms and tries to squirm
away. There is so much going on cognitively, physically, socially, and probably
emotionally. Each child is different and even if your child has not been able to complete a
task at a certain age, it is okay, every child is different.
During the first four weeks of life, there are many changes occurring. The first few days
the baby could be losing weight and that is a normal experience. Their eyesight is very
limited, and it will take a couple weeks for them to adjust. At the beginning their eyesight
is only 8-12 inches, just enough to see the parent(s). Their neck will still need to be
supported, in order to prevent damage to neck and spinal cord. Within the first two
months most babies experience their first social skill of smiling. (Murkoff, 2003) They
smile at anything, from smiling at their parents, to smiling from accidents. From the end
of month one to month four babies are usually able to open and close their hands and
grasp something when placed in their hand. They are starting to make cooing noises and
laughing when interacted with. They are able to easier focus their eyes on a moving
object. From four to eight months they start gaining their first teeth. They also start to
wave and respond to their name. At this age they love to mimic or make up noises they
observe like lip smacking or tongue clicking. Stranger danger becomes a constant issue
and babies will cry. From eight to twelve months is when they start to eat more solid food
like oatmeal and other finger foods. Crawling up stairs and even walking becomes new.
Their first words are muttered and they love their hearing their own voice..
Age 1 to 2:
Before a childs first birthday, they will grow significantly in length and weight. It
is not until after the age of one that many more changes occur. Between the ages of one
and two, development is noticeable in all aspects of life. Reisser describes this age as the
Declaration of Independence (Reisser, 2007).
A young toddler may only gain 3 to 5 pounds before their 2 birthday (Reisser,
nd
2007). Something I found very interesting about growth in this time period is that a
childs head will be 90% of its adult size by age 2. Facial expressions change in terms of
roundness and. By this time walking will occur, if it hasnt already by age 1 (Reisser,
2007). Usually at this age children become more interested in toys and gain fine motor
skills. Reisser states that the ability to pick up and manipulate objects both large and
small will become much more refined and coordinated during the coming months
(Reisser, 2007).
Language is very important to a childs development. A child will gain 10 times
their vocabulary after their first birthday, assuming that there is no known trouble with
their hearing (222). By around 18 months the pointing phase will start. When asked
about certain objects, people or body parts and children will point at those specific
objects (Reisser, 2007). Along with language a childs emotional and social development
will transpire during this time in their lives.
Reisser calls a childs emotional and social development the First Adolescence
(Reisser, 2007). This is the time that showing love and affection is essential to letting
your child that they are accepted. Many toddlers will seek out attention by out stretching
their arms to gain assurance, seek comfort or just for cuddles and hugs from you (232).
Boundaries will be pushed and emotions will run high at times, but I think this age is a
wonderful age of development.
Age: 2 to 3:
The developing year between the age of two and three for a toddler is a very
significant time in their young lives. There are so many changes such as improving motor
skills, moving abilities, behavioral and cognitive changes, trial and error behavior and so
on. Between all the developmental stages of various areas of a toddlers life at this age, it
is important to be aware of several dos, donts, and helpful tips as a parent or guardian.
Two year olds are going through many changes and realizations about the
environment around them, as well as the people around them. As a toddler, one important
new aspect of life is relationships (Parenting and Child Health). They are learning what it
means to share when everything belongs to them, how to make choices and decisions
themselves, and what it feels like to be valued and recognized.
At this age it is important to remember that there are important things, as a parent,
to consider when raising a toddler during these essential early years. Play time is key
because it is how a child learns (raisingchildren.net.au). Along with much needed play
time comes encouragement to learn and try, try again. Imagination is a great thing to
instill in a child when they are young and open to creativity. Equally as important as the
above, being patient and listening to a child during this young age will help to build a
stronger connection between both parent and child throughout the later years of life.
Lastly, making sure that your child, and family in general stays active is essential in that
it promotes a healthy lifestyle, and encourages the toddler to move around and be a kid.
Age: 3 to 5:
Once the earlier stages of infancy has passed, the child then moves into the early
stages of toddlerhood, or as others refer to it as, ages three to five years old. The terrible
twos is over and done with, and the child then enters the magic years as some may
call it (Developmental Milestones).
As the child grows older into the toddler stage, the child gains a new, more
imaginative perspective on life. Monsters under the bed are a common matter with
children this age, and more often than not, children see vivid imaginary friends that adults
are unable to see. Children at this age are intrigued with their fantasy world and become
more independent, interested in learning new experiences and discovering the difference
between fantasy and reality (Developmental Milestones).
When children transition from toddlerhood to child (age 5), there are a great deal
of differences and developments that have been established along the way. Children at
this stage are introduced to schooling, and develop a high amount of stress as they enter
their first year of education. Also in this stage, the child develops a self-expression
through playtime. Continuous chatter and endless body movement allows the child to
freely explore their feelings. Their language is more understandable, with a max of five to
six words per sentence. Children in this stage tend to have high energy and a colorful
imagination. As the child grows, he/she becomes more independent with dressing,
attending school, as well as becoming more social and emotional (Preschooler
development).
The stages and developments listed are just a few of many milestones within early
childhood. There will be many more milestones and growth as the years go by, but these
first years are some of the most crucial years for social, cognitive, and emotional
development for a child.
References:
Boundless. Fertilization. Boundless Anatomy and Physiology. Boundless, 21 Jul.
2015. Retrieved 02 Nov. 2015 from
https://www.boundless.com/physiology/textbooks/boundless-anatomy-andphysiology-textbook/human-development-and-pregnancy-28/first-week-of-2.
development-261/fertilization-1285-4766/
Fetal Development: Third Trimester. Last Updated: 8/2015. Retrieved October 26, 2015
from:
http://americanpregnancy.org/while-pregnant/third-trimester/
Traci C. Johnson, MD, FACOG on September 12, 2014, The Second Trimester: Your
Baby's Growth and Development in Middle Pregnancy. Retrieved October 26,
2015 from:
http://www.webmd.com/baby/4to6-months
4-5 years: Preschooler development. (n.d.). Retrieved November 6, 2015.
headaches make it difficult for Melissa to focus at work, as well as focus on taking care
of herself and Sam. She is worried that if she continues down this path of avoidance,
physical abuse, stress, lack of sleep, and headaches that it will destroy her completely.
Melissa explained that her ultimate goal is to do what needs to be done to take
care of Sam. If Sam is safe, all is good. She doesnt want to hurt or confuse him by letting
even a sliver of a sign out that she is suffering in any way. She wants to get better, gain
back sleep, lower the stress, and fix the headaches. She has not been to any doctor for the
headaches, stress, or lack of sleep. She is afraid that if seen by a doctor, the bruises will
be noticeable and that will cause a major problem. She is very lost as to what to do from
here in terms of John, her son, and her own well being. Melissa explained that she doesnt
want Sam growing up without a father, but she is unhappy with the way John treats her.
She is still with John, and does not know what the next step should be.
5-07-2015
DATE
asking different questions. I could tell at times I didnt really know where to go with the
interview because I didnt fully recognize Betsys situation. I struggled understanding
what was happening with her job situation and how her schedule played out. However,
towards the end, I did discover a statement of purpose and so even though I could have
taken the interview a different direction, I still think I found an underlying issue in her
life that affected her immensely. Besides the context, I noticed my eye contact was
excellent throughout the interview. I kept my eyes on the client and I looked attentive and
aware of what she was saying. My previous learning goal was to work on eye contact, so
Im glad I have improved in that area so far. Another strength I demonstrated was my
opening, where I stated the time I was available and opened up the session for her to tell
me whats on her mind, a technique taught in class (J. Diero, personal communication,
October 8, 2014). While I practiced eye contact, I also practiced focused attending, which
is a way to understand the client by listening and attending (Murphy & Dillon, 2008). At
times, it was hard because I didnt understand some of her background history, but it was
all right because I asked effective questions and performed active listening in order to
show empathy towards my client. Paraphrasing really helped in my case because this
allowed my client to go further into detail and it allowed me to get a better glimpse of her
history.
Learning Goal for the Quarter
Because I have improved my first learning goal, I think shooting a bit higher
would be best for me to see what I am really capable of. While I hope to continue to
practice paraphrasing with students and friends, I hope to try and branch out into using
different techniques like reframing or self-disclosing. I noticed when I interviewed Betsy,
there was a point where I could have related a situation she has been going through to a
situation I have already gone through. However, I was fearful of using the technique
wrong and therefore, avoided using it at all. So, a goal I hope to achieve is to lose that
fear of using different techniques and start applying them to future interviews. They are
very useful when it comes to interviewing clients and I know they are beneficial when it
comes to finding the underlying issue the client has.
Areas of Improvement
I was able to find plenty of areas I may improve on. For starters, I would really
like to just practice advanced paraphrasing more. If I use advanced paraphrasing, I think I
will be able to develop a hunch within the interview and be able to identify the
underlying issue much easier. Another thing I definitely need to improve on is asking
appropriate and probing questions. I felt that I asked questions that werent really
necessary and it would put the interview at a halt or send us in a circle, rather than getting
to the bottom of the issue. So, I hope to learn how to develop better questions in the
future. I also felt that I rushed to speak rather than took the time to soak in silence and let
the clients information process. This, I believe, is a big thing as to why my questions
were not as effect as I had hoped they would be. Learning to sit in silence is a huge area I
need to work on because I know I avoid it as much as I possibly can when I really need to
learn to embrace the silence and take that time to process and develop more effective
questions.
Overall, doing this tape has really shown how I have grown in just this short
amount a time as an interviewer. While I have much to work on in this course, I still have
demonstrated growth and improvement from where I started out. I recognize that practice
is essential in order to continue mastering the skill of interviewing clients and I realize it
will take a lot of hard work to get where I want to be. But I am assured that I can apply
myself and become a successful interviewer in the near future.
References:
1) J. Diero, personal communication, October 8, 2014
2) Murphy B. C., & Dillon C., (2008) Interviewing in action in a multicultural world,
Belmont, CA: Thomson Brooks/Cole publisher