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Mta Troubleshooting

This document provides troubleshooting steps for common phone issues. It outlines 5 scenarios: an RSIP error which can be fixed by toggling numbers in the as400 system; a fault recovery that may be solved by power cycling devices or unplugging lines; an off the hook issue remedied by checking for off hook phones or disconnecting lines; a line in use error addressed by checking phone use or power cycling devices; and a provisioning error fixed by modifying number registration in the as400 system.

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38 views3 pages

Mta Troubleshooting

This document provides troubleshooting steps for common phone issues. It outlines 5 scenarios: an RSIP error which can be fixed by toggling numbers in the as400 system; a fault recovery that may be solved by power cycling devices or unplugging lines; an off the hook issue remedied by checking for off hook phones or disconnecting lines; a line in use error addressed by checking phone use or power cycling devices; and a provisioning error fixed by modifying number registration in the as400 system.

Uploaded by

api-319927435
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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PHONE TROUBLESHOOTING

NDT
Scenario 1: RSIP Error

Toggle the number on the TN screen in as400 to the open port


Resetting the modem via NOC page

Scenario 2: Fault Recovery

Happens if a line does not completely disconnect or is off the hook


1. Verify phones are on the hook.
2. Power cycle primary cordless base to possibly fix.
3. Clear error by unplugging line from modem.
4. Direct connect to verify dial tone(s) are present.

Scenario 3: Off the Hook

Most commonly occurs when a phone is off the hook or home wiring is
holding the line open
o Check for phones off the hook
o Disconnect line from MTA to check if error clears
o Direct connect as a temporary fix if home wiring is the issue
o Schedule trouble call for home wiring

Scenario 4: Line In Use

Most commonly occurs when the phone is being used or the line is
being held open
o Check if the customer is using their Armstrong phone
o Power cycle primary cordless base to try and open up line
o If not, unplug phone line from modem to see if line opens up
o If line opens up, scheduled trouble call for possible home wiring
o Direct connect as temporary fix

Scenario 5: Provisioning

Most commonly occurs when the MTA is not registering the phone
number correctly
o @CM TN place an M next to the number, press enter.
o Copy and erase the number from line one, press enter.
o Add the number back to line 1, hit enter again.
o Retry with line 2 if line 2 is unsuccessful

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