Scribd
Upload
63 views1 page

Internet Speed Information

The document provides speed information for various Zoom internet plans, noting that products offering speeds of 100 Mbps or higher require a Docsis 3 modem. It instructs technicians to check that the listed speeds are correct, determine if the computer is connected directly or via wireless, and perform a speed test to identify if slow speeds are due to the computer, wireless router, or a potential area issue. Wireless connections are noted to typically be slower than advertised speeds.

Uploaded by

api-319927435
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
63 views1 page

Internet Speed Information

The document provides speed information for various Zoom internet plans, noting that products offering speeds of 100 Mbps or higher require a Docsis 3 modem. It instructs technicians to check that the listed speeds are correct, determine if the computer is connected directly or via wireless, and perform a speed test to identify if slow speeds are due to the computer, wireless router, or a potential area issue. Wireless connections are noted to typically be slower than advertised speeds.

Uploaded by

api-319927435
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

SPEED ISSUES

Check the account on NOC

Verify speed listed are correct for the product

PRODUCT
Zoom Express
Zoom
Zoom Pro
Zoom Pro II
Zoom Pro IV

DWN SPEED
4 Mbps
50 Mbps
100 Mbps
200 Mbps
300 Mbps

UPLD SPEED
1 Mbps
5 Mbps
10 Mbps
20 Mbps
20 Mbps

Any product of Zoom or higher must have a Docsis 3 Modem to get the
above speeds
o Schedule SRO code 831 D3 MDM Swap

Is the computer connected?

Via Ethernet cable to Modem


Via Ethernet cable to Router
Via Wireless

Direct
Connec
t

http://speedtest.zoominternet.
net/
90% + speed above =
Computer issue
90% - speed above could be
area issue

If you are getting the proper speeds when connected with the modem
through the computer then that means that the wireless router is slowing
those speeds down. Wireless G is rated for up to 54 Mbps but that is a
vacuum that is radio interference free. Realistically those will top out at
about 11 Mbps. In order to get the correct speeds you will need at least
wireless N. Wireless AC will also work.
We guarantee 90% of our speeds as advertised. (FCC only requires 80%)
Wireless speeds are NOT guarantee @ 90% wireless connections typically are
slower

You might also like