VMAX3 Installation and

Maintenance
Lab Guide
Month 2014

Copyright
Copyright 2014 EMC Corporation. All Rights Reserved. Published in the USA. EMC believes the information
in this publication is accurate as of its publication date. The information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an applicable
software license. The trademarks, logos, and service marks (collectively "Trademarks") appearing in this
publication are the property of EMC Corporation and other parties. Nothing contained in this publication
should be construed as granting any license or right to use any Trademark without the prior written
permission of the party that owns the Trademark.
Acartus, Access Logix, AdvantEdge, AlphaStor, ApplicationXtender, ArchiveXtender, Atmos, Authentica,
Authentic Problems, Automated Resource Manager, AutoStart, AutoSwap, AVALONidm, Avamar, Captiva,
Catalog Solution, C-Clip, Celerra, Celerra Replicator, Centera, CenterStage, CentraStar, ClaimPack,
ClaimsEditor, CLARiiON, ClientPak, Codebook Correlation Technology, Common Information Model,
Configuration Intelligence, Configuresoft, Connectrix, CopyCross, CopyPoint, Dantz, DatabaseXtender, Data
Domain, Direct Matrix Architecture, DiskXtender, DiskXtender 2000, Document Sciences, Documentum,
elnput, E-Lab, EmailXaminer, EmailXtender , EMC2, EMC, EMC Centera, EMC ControlCenter, EMC LifeLine,
EMC OnCourse, EMC Proven, EMC Snap, EMC SourceOne, EMC Storage Administrator, Enginuity, eRoom,
Event Explorer, FarPoint, FirstPass, FLARE, FormWare, Geosynchrony, Global File Virtualization, Graphic
Visualization, Greenplum, HighRoad, HomeBase, InfoMover, Infoscape, Infra, InputAccel, InputAccel
Express, Invista, Ionix, ISIS, Max Retriever, MediaStor, MirrorView, Navisphere, NetWorker, nLayers,
OnAlert, OpenScale, PixTools, Powerlink, PowerPath, PowerSnap, QuickScan, Rainfinity, RepliCare,
RepliStor, ResourcePak, Retrospect, RSA, the RSA logo, SafeLine, SAN Advisor, SAN Copy, SAN Manager,
Smarts, SnapImage, SnapSure, SnapView, SRDF, StorageScope, SupportMate, SymmAPI, SymmEnabler,
Symmetrix, Symmetrix DMX, Symmetrix VMAX, TimeFinder, UltraFlex, UltraPoint, UltraScale, Unisphere,
VMAX, Vblock, Viewlets, Virtual Matrix, Virtual Matrix Architecture, Virtual Provisioning, VisualSAN,
VisualSRM, Voyence, VPLEX, VSAM-Assist, WebXtender, xPression, xPresso, YottaYotta

Revision Date: November 2014

Revision Number: MR-7CP-VMAX3IM

EMC Education Service

Document Revision History

Rev #

File Name

Date

VMAX3withHYPERMAX_OS_5977_Installation 7/21/2014
and_Maintenance_LabGuide.docx

VMAX3withHYPERMAX_OS_5977_Installation 8/20/2014
and_Maintenance_LabGuide.docx

VMAX3_Installation
and_Maintenance_LabGuide.docx

9/24/14

VMAX3_Installation
and_Maintenance_LabGuide.docx

11/2014

Table of Contents
LAB EXERCISES ........................................................................................................ 5
LAB 1: SOLVE DESKTOP AND PROCEDURE GENERATOR ........................................................7
3
LAB 2: VMAX COMPONENT LOCATIONS .........................................................................9
LAB 3: OBTAINING SERVICE LEVEL CREDENTIALS................................................................15
LAB 4: IPSWITCHER TOOL .............................................................................................17
LAB 5: PART 1 PREPARE SYSTEM FOR INSTALL ...............................................................19
LAB 5: PART 2 INSTALL SYSTEM ..................................................................................21
LAB 6: PART 1 - SIMPLIFIED SYMMWIN...........................................................................23
LAB 6: PART 2 - SIMPLIFIED SYMMWIN SIMULATOR ..........................................................27
LAB 7: FIELD REPLACEABLE UNITS (FRUS).......................................................................29

Lab Exercises
Purpose:

To identify the steps necessary to install and perform

replacements of VMAX3 array components.

Tasks:

Download SolVe-Desktop
Download Symmetrix Procedure Generator
Locate and identify components
Prepare for installation
Install a VMAX3 system
Navigate Simplified Symmwin
Perform FRU activities

References:

VMAX3 with HYPERMAX OS 5977 Installation and

Maintenance courseware
VMAX3 with HYPERMAX OS 5977 Installation and
Maintenance Guide

This slide intentionally left blank.

Lab 1: SolVe Desktop and Procedure Generator

Step

Action

Navigate to www.support.emc.com

In the search field type solve-desktop

Download SolVe-Desktop

Click on VMAX Family and DMX to download

Once download is complete click on VMAX Family and DMX and click Begin

Familiarize yourself with the interface/options and when ready click Partner and
Internal Procedures Navigate to appropriate Procedure Generator

This slide intentionally left blank.

Lab 2: VMAX3 Component Locations

Step
1

Action
What type of system is displayed (circle answer)?
Single engine

Dual Engine

Identify the components below.

Step

Action

In System Bay 1, a KVM and a pair of Ethernet switches are present. What takes
the place of these components in System Bays 2 through 8?

In a dual engine system bay, what component does SPS 2A/2B support?

What is the maximum number of DAEs that can be installed in a single engine
system bay?

What is the maximum number of engines that can be installed in a bay?

How many SPS pairs are installed in System Bay 1 of a fully-populated dual
engine configuration?

How many SPS pairs are installed in each of System Bays 2-4 in a dual engine
configuration?

10

Step
7

Action
Identify the modules marked in the engine below.
Use the following types of Modules: Mgmt, Flash, FE, BE, SIB

Is the engine displayed Engine 1?

Why or why not?

Label the Odd and Even directors in the engine diagram below.
Director

11

Step
9

Action
Label the Power Zones (A or B) for the directors in the diagram below.
Power Zone

10

How many fans support a single director?

11

What is the highlighted component in the DAE displayed below?

What connects to this component?

What type of DAE is displayed?

12

Step
12

Action
What is the highlighted component in the DAE below?

What is the purpose of this component?

What type of DAE is displayed?

13

Identify the DAE numbers and associated engines (odd or even) below.

13

Step
14

Action
Identify the routing location for the three different cable types (Host, System
and Power).

Outside (Rear)
Inside

Middle (Rear)

Middle

Inside (Rear)

Outside

End of Lab Exercise

14

Lab 3: Obtaining Service Level Credentials

Step
1

Action
Log on to Central Manager at http://slc.emc.com/psscm/
(Provide your RSA credentials when prompted)

Select Credential Manager and click Request Credential. Enter in necessary

information to request credentials.
Serial Number: <Provided by Instructor>
Leave other fields at the default and click Create.

End of Lab Exercise

15

This slide intentionally left blank.

16

Lab 4: IPSwitcher Tool

Step

Action

Navigate to http://support.emc.com and download the IPSwitcher Tool

Follow the instructions outlined in Module 3 Slide 66 of your student guide to

establish a connection from the red Ethernet cable provided on the POS Work
Tray.

End of Lab Exercise

17

This slide intentionally left blank.

18

Lab 5: Part 1 Prepare System for Install

Step

Action

Note: For lab purposes, please refer to the Installation module of this course for proper
cable routing and port locations. For customer installations, always use the VMAX3 with
HYPERMAX OS 5977 Installation and Maintenance Guide.

Verify DAE cabling.

Verify the cables are attached to the correct ports of the LCCs or ICMs.
Check for loose cables by carefully pulling on each cable to verify it is fully seated.

Verify SPS Power and monitor cabling.

Although pre-installed, cabling could have moved while the system was physically moved
from the warehouse to the customer or lab site. Therefore, check to ensure all DAEs
have their cables correctly plugged in, based on color coding, as dictated by the power
zone (A or B) they supply power to.
Power zone A has gray cables attached to it, while power zone B has black cables in
the same bay.
Check all power cable connections to ensure cables are properly secured with their
respective bails.

Verify general cabling.

Visually inspect all (not aforementioned) inter-bay and intra-bay communication,
monitoring and power cables and ensure they are properly run between the various
modules, cable tied and seated. These modules include but are not limited to; MIBE, SPS,
Server, KVM and Ethernet switches.

Ensure ALL modules are seated properly with tab pushed in.

19

Step
6

Action
Check to ensure all PDUs (Power Distribution Units) have their cables correctly plugged
in, based on color coding, as directed by the power zone (A or B) they supply power to.
Power zone A has gray cables attached to it, while power zone B is populated with
black cables in the same bay.
Check all PDU power cable connections to ensure cables are properly configured.
Important: Loose cables could trigger sparks or lead to component damage.

Check SPS connections and settings.

Verify that the SPS breakers are all ON. Turn them ON
should they be OFF.
(refer to diagram on right)

Check the power supplied to the VMAX Bays.

Is AC connected to the PDU in each bay (if more than one)?
Turn all PDU breakers ON if they are turned OFF.
(refer to diagram on right)

End of Lab Exercise

20

Lab 5: Part 2 Install System

Step
1

Action
Log on. Follow the login instructions as outlined in SymmWin Security Login
section of the Installation Manual.
Obtain a server security credential and password from Central Manager
http://slc.emc.com/psscm (Use your NT login or password to log on to Central
Manager). If you do not have access to Central Manager, your instructor will
supply a default credential.

Click the Simplified Symmwin button from the Gadget box

on the right to log into Simplified Symmwin using your
credential and password.
Note: If the AutoLogin feature is enabled, you will be
logged directly into either Simplified Symmwin or Symmwin
(based on your access level). If you are logged directly into
Simplified Symmwin, proceed to the next step. If you are
logged into Symmwin, minimize the screen to display the
desktop, look for the Gadget box on the right and click the
Simplified Symmwin button to log in.

From the Site Info Block, take note of the following:

VMAX Model
System Bay 1 Serial Number
Code level

From the System Management Block select Verify VMAX Setup and follow the
instructions.

Were there any issues present during the Cable check?

Were there any issues during the Power Verification?

End of Lab Exercise

21

This slide intentionally left blank.

22

Lab 6: Part 1 - Simplified SymmWin

Step

Action

Note: Actions performed in this exercise using the Engineering

credential/password are for lab purposes only. This is not standard operating
procedure for customer environments.

Using the credential and password provided by the instructor, log into Simplified
SymmWin.
What User and Role is displayed?

Which View Blocks are displayed by default?

Expand the Site Note View Block to full screen and add a note
Simplified SymmWin Lab <todays date> <your initials>.
Once complete, use the icon to return the Site Note View Block to fit on the
screen (or minimize it to remove it from the display).
Note: If you remove it and want to view Site Note again, simply click on the Site
Note button on the lower left of the screen.

23

Step

Action

Expand the Tasks View Block to full screen. Note that Task Actions will differ
based on User and Role. Because we are using Engineering credentials for this
lab, we have the option to Add a FRU. This option may not be available based on
your personal User and Role credentials.
Note: Adding FRUs to the Tasks list is for lab purposes only, and should not be
done in customer environments.
Click on the Add button to add a FRU for replacement.
Select FRU Type: Director Power Supply
SR Number: 12345678
SR Reason: Lab
Limitations: None
Choose any directors power supply. We will perform a replacement of this
power supply later in the lab. For now, leave the task in the Tasks View Block.

Log File content is saved to the local clipboard. Open notepad (Start All
Programs Accessories Notepad) and use Ctrl-V to paste the content into
the notepad.
What is the name of the log file that was generated?

What is the serial number of the component to be replaced?

This log file should be saved and attached to the failed component upon return.
For lab purposes, close the notepad without saving.
7

Return the Tasks View Block to fit on the screen (or minimize to remove it from
the screen).

Open additional View Blocks to answer the following questions.

24

Step
9

Action
What is the Spare Service Type in this system?

In which View Block did you locate this information?

10

What is the MMCS Id?

This MMCS is physically located next to which director?

11

Which View Block provides the Health Check Script?

Run the Health Check from the appropriate View Block. Report any issues to the
instructor.
12

Close Simplified SymmWin by clicking the X in the upper right corner of the
screen. When prompted, choose Leave this page.

25

This page intentionally left blank

26

Lab 6: Part 2 - Simplified SymmWin Simulator

Step

Action

Note: This Desktop Simulator is for practice purposes only. The Simplified
SymmWin Simulator is not NOT to be used in customer environments.

Navigate to SolVe Desktop and click on VMAX Family

and DMX icon.

Expand VMAX 100K, 200K, 400K and select VMAX Family CS Document Viewer.
(if prompted click to allow blocked content)

In the left pane, select Installing Simplified SymmWin Simulator and follow the
onscreen instructions.

Take some time to familiarize yourself with the desktop version of Simplified
SymmWin.

End of Lab Exercise

27

This page intentionally left blank

28

Lab 7: Field Replaceable Units (FRUs)

Step
1

Action
Warning: Always wear ESD heel straps or an ESD wrist strap and use static
dissipative mat for all component replacements.
Note: Adding FRUs to the Tasks list is for lab purposes only, and should not be
done in customer environments.

Using the credential and password provided by the instructor, log into Simplified
SymmWin.
Go to the Tasks View Block.
Select the Director Power Supply FRU replacement task created in the Simplified
Symmwin Lab exercise.
Select the RUN button to begin the FRU replacement script.

Replace MMCS-1
Reference step 5 on page 15 of this lab guide to add a Task to replace MMCS-1.
Reference pages 90-116 in the student guide to access MMCS-2 in order to
complete the replacement of MMCS-1.
In which bay is MMCS-1?
When replacing MMCS-1, what is the role required of MMCS-2?
When replacing MMCS-1, what are two (2) ways of accessing MMCS-2?

29

Step
5

Action
Add a task and replace the following component:
__ SPS Battery
When you push the Li-Ion SPS battery in and the indicator is yellow; what
position is the battery in (Off, Parked, Engaged)?

How many SPSs are in your system?

Add a task and replace the following component:

__ DIMM Cards

Add a task and replace the following component:

__ Director Boot Drive
Did you have to remove the director when replacing the boot drive?

Add a task and replace the following component:

__ Fiber 8Gb IO Module
What is the slot number where this IO Module is installed?

How many ports are on this IO Module?

Add a task and replace the following component:

__ SAS 6Gb IO Module
What type of module is this (BE, FE, Flash, SIB)?

30

Step
10

Action
Add a task and replace the following component:
__ Ethernet Switch
What is cabled into port 4 of Ethernet switch A?
What is cabled into port 4 of Ethernet switch B?
When replacing an Ethernet switch, will communication be halted?

Why or why not?

11

Add a task and replace the following component:

__ DAE LCC Card
Which DAE did you choose?

What director is this DAE cabled to?

Which LCC did you choose?

What type of DAE is this?

Where is the LCC located in this DAE?

31

Step
12

Action
Depending on the type of DAE in your lab system, add a task and replace one of
the following components:
__ DAE ICM Card

__ DAE SSC

In which type of DAE is the ICM located?

In which type of DAE is the SSC located?

13

Add a task and replace the following component:

__ Drive
Be sure to add a drive from the appropriate DAE type for the drive replacement.
What type of DAE is in your lab system?

How many drives are installed in DAE 3 in your lab system?

What is the size(s) of the drives in DAE 3?

14

Add a task and replace the following component:

__ MIBE (Inifiniband Fabric)
What type of fabric is installed in your lab system?

32

15

Time permitting, add and perform replacements for the components listed in
below.
__ Director
Which Director did you choose?

In which engine is the chosen director located?

__ Management Module
Are MMs present in your lab system?

If yes, choose one to replace. Which one did you choose?

__ PDU
Warning: PDU B provides power to the KVM
__ DAE Power Supply
Which DAE did you select?

Which power supply did you select?

What type of DAE is in your lab system?

__ Director Fan

33

__ SIB Module
Is there a SIB module present in each of the directors in your lab system?
If yes, choose one to replace. Which SIB did you choose?
Which director?
Which engine?
To what components are the SIB ports connected?

__ Flash IO Module
How many flash modules are installed in your lab system?
What size are the flash modules?
What are they used for?

__ DAE Fan

__ SFP/QSFP

__ SPS Tray
__ Cables (power, Ethernet, etc.)

End of Lab Exercise

34