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Computer and Network Maintenance Technician

This is a sample job description for computer and network maintenance technician. It describes degrees, preferences, and such you'll likely see in a job posting.

Uploaded by

bumfromjersey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
143 views4 pages

Computer and Network Maintenance Technician

This is a sample job description for computer and network maintenance technician. It describes degrees, preferences, and such you'll likely see in a job posting.

Uploaded by

bumfromjersey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SECTIONS

SHRM(/Pages/default.aspx)Templates&Samples(/TemplatesTools/Pages/default.aspx)
Samples(/TemplatesTools/Samples/Pages/default.aspx)JobDescriptions

ComputerandNetworkMaintenanceTechnician
Classification
[Indicateexemptornonexempt.]
SalaryGrade/Level/Family/Range
[Insertapplicableinformation.]
Reportsto
[Insertmanager'stitle.]

Date
[IndicatedateofJobDescriptioncreationorreview.]
JOBDESCRIPTION

Summary/Objective
Thecomputerandnetworkmaintenancetechnicianisresponsibleforsupportingthe
organizationscomputingandtelecommunicationnetworkoperationsandprocedures.The
technicianworkswithinateamenvironmenttosupporttelephonesystems,whichincludes
installationofcablingandphones,maintenanceofthephoneswitchandvoicemail,and
customerserviceactivities.Thepositionisresponsibleforperipheralequipment,networks,
communicationsequipment,andprovidingsupportforuserssoftwareandhardwareneeds.
EssentialFunctions
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe
essentialfunctions.
1.Troubleshoots,repairs,maintains,installsandperformstestingactivitiesonvariouscomputer

equipment,peripherals,datacommunicationandcomputernetworksystems.
2.Assembles,installs,configuresandtestscomputerequipmentorunitsoflocalareanetworks

requiringuseofstandardinterfaceprotocols.
3.Consultswithandassistsmanufacturersrepresentativesintheinstallationofnewcomputer

equipmentexercisestotalresponsibilityforroutineinstallationormodificationprojects
assistsothertechniciansorthedirectorinrepairing,installingandtestingcomplexpiecesof

equipmentorlocalareanetworkssubmitsequipmentrepairwarranties.
4.Completesworkorderssuchasinstallingequipment,connectingandmovingdevicesor

creatingcomponentsofautonomousnetworksinstallingdiskdrivesandcorrecting
definitionsondataswitches,protocolconverters,etc.
5.Useselectronictestequipment,suchasopticalpowermetersandmultimeters,to

troubleshootequipmentmalfunctions.Usescomputeraideddiagnosticsanddigitallogic
devicesasneededtolocatemalfunctions.Calibratestestequipmentforproperoperation.
6.Developsandmaintainssoftwareandhardwareinventoryandtrackingsystemsdevelops

inventorylistsandorders,stocksandstoreselectroniccomponents.
7.Installscableforphonesystem.Performsmoves,adds,deletesandotherchangesforphone

uses.Setsupcallingfeaturessuchasautomaticcalldistribution(ACD)groups,pickgroups,
callprocessingandvoicemail.Providesphonesupportandtrainingtonewusersandsolves
miscellaneousphoneproblems.
8.Configuresandsetsupserverstoworkwithvariousprogramsinstallssoftware.Ensures

serverbackupsandnetworkeduserbackupsareperformedonaregularbasis.
9.Performspreventivemaintenanceforcomputer,datacommunicationand/orperipheral

equipmenttestsandadjuststoappropriatestandards.
Competencies
1.CommunicationProficiency.
2.Customer/ClientFocus.
3.OrganizationalSkills.
4.ProblemSolving/Analysis.
5.TeamworkOrientation.
6.TechnicalCapacity.
7.TimeManagement.

SupervisoryResponsibility
Thispositionhasnodirectsupervisoryresponsibilities.
WorkEnvironment
Thisjoboperatesinaprofessionalofficeenvironment.Thisroleroutinelyusesstandardoffice
equipmentsuchascomputers,phones,photocopiers,filingcabinetsandfaxmachines.
PhysicalDemands
Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyan
employeetosuccessfullyperformtheessentialfunctionsofthisjob.

Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtotalkorhear.The
employeeisfrequentlyrequiredtostandwalkusehandstofinger,handleorfeelandreach
withhandsandarms.Theemployeeisoccasionallyrequiredtositclimborbalanceandstoop,
kneel,crouchorcrawl.Theemployeemustfrequentlyliftandmoveupto25poundsand
occasionallyliftandmoveupto50pounds.

PositionTypeandExpectedHoursofWork
Thisisafulltimeposition.Someflexibilityinhoursisallowed,buttheemployeemustbeavailable
duringthecoreworkhoursof9:30a.m.to3:30p.m.andmustwork37.5hourseachweekto
maintainfulltimestatus.Occasionaleveningandweekendworkmayberequiredasjobduties
demand.
Travel
Notravelisexpectedforthisposition.
RequiredEducationandExperience
[Indicateeducationbasedonrequirementsthatarejobrelatedandconsistentwithbusiness
necessity.Seeexamplesbelow.]
1.Highschooldiplomaorequivalent.
2.Threetofiveyearsexperienceincomputernetworkmaintenance.

PreferredEducationandExperience
[Indicateeducationbasedonrequirementsthatarejobrelatedandconsistentwithbusiness
necessity.Seeexamplebelow.]
1.Bachelorsdegreeinrelatedfield.

AdditionalEligibilityQualifications
Nonerequiredforthisposition.
WorkAuthorization/SecurityClearance
[Thissectionlistsvisarequirements,H1Bsponsorship,specialclearances,etc.Ifapplicable,
insertinformationregardinggovernmentcontractsorspecialrequirements.]
AAP/EEOStatement
[InsertAAP/EEOstatementhere,ifapplicable.]
OtherDuties
Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof
activities,dutiesorresponsibilitiesthatarerequiredoftheemployeeforthisjob.Duties,
responsibilitiesandactivitiesmaychangeatanytimewithorwithoutnotice.

Signatures
Thisjobdescriptionhasbeenapprovedbyalllevelsofmanagement:
Manager____________________________________________________
HR_________________________________________________________
Employeesignaturebelowconstitutesemployee'sunderstandingoftherequirements,essential
functionsanddutiesoftheposition.
Employee__________________________________Date_____________
Permissions

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