IATA Manual
IATA Manual
IATA Manual
2013
Table of Contents
Handling of cargo (mail) integrated services and (or) works related to loading (unloading),
reloading (transshipment) of cargo (mail) and (or) baggage from transportation vehicles (aircraft) of
one type to transportation vehicles (aircraft) of another type when making transportation operations
via direct/ indirect international connection and direct/ indirect combined connection, inclusive of
transportation of cargo (mail) within the boundaries of the airfield or airport and aggregation and
storage thereof, or related to transshipment of cargo (mail) from transportation vehicles (aircraft) of
one type to transportation vehicles (aircraft) of another type without aggregation;
Servicing (control) of air traffic a set of measures and arrangements for flight information/ flight
advisory servicing (control) of air traffic as well as for alerting service;
Airfield infrastructure facilities buildings and equipment, production and technological complexes
located in the territory of the airfield of Domodedovo Airport;
Operator a business entity which has the required appropriate certificate and license and renders
services related to aviation operations in the airport and in the territory of the airfield;
Facilities of airport transport infrastructure airfields, facilities designed for handling of aircraft
and (or) passengers, carrying out of operations with cargo as well as other facilities which support
operations of the transport complex;
Passenger of special category passengers who require individual attendance, unattended minors,
crews, passengers who are denied to enter the territory of the Russian Federation;
Ramp a part of air operation area designed for accommodation of aircraft for the purpose of
boarding and unloading of passengers, loading and unloading of baggage, mail and cargo as well as
for rendering of other types of services and handling;
Maneuvering areas a part of airfield, exclusive of ramp (stands), designed for takeoff, landing and
taxiing of aircraft;
Search, rescue and salvage and fire fighting support a set of measures aimed at arranging and
implementing of immediate and effective search, rescue and salvage and fire fighting operations for
the purpose of rescuing of passengers and aircraft crews in distress or distressed, inclusive of
rendering assistance to casualties and evacuation thereof from the site of occurrence;
Airfield environs a land plot or water area adjacent to the airfield within the boundaries whereof a
zone with special conditions for using of the territory is arranged (for the purpose of ensuring of flight
safety and securing of harmful effect on human health and operation of organizations);
Search and rescue operations operations carried out by manpower and resources of enterprises
of civil aviation and of cooperating organizations for the purpose of searching and rescuing of
distressed passengers and aircraft crews when their occurrence is not known;
Taxiway a part of air operation area of the airfield dedicated for taxiing and towing of aircraft;
Flight operations officer the flight operations officer of Domodedovo Air Traffic Services Center of
the branch of the Moscow Center for Automated Air Traffic Control of FSUE State ATM Corporation;
Aviation Security Service the aviation security service of DOMODEDOVO AIRPORT AVIATION
SECURITY CJSC which completes aviation security tasks within the limits of its powers and
authorities;
Slot departure and (or) arrival time (takeoff or landing) for specific type(s) of aircraft on specific date
(day of week) scheduled in the flight plan;
GSE ground support equipment;
Arrangement and traffic pattern a pattern of traffic of aircraft, special-purpose transportation
vehicles and mechanical appliances on the airfield of Domodedovo Airport;
Layover point a point of temporary parking of aircraft designed for short-term parking of aircraft
with subsequent towing to stands for maintenance;
Airfield territory land plots (or water area) fenced (marked) in compliance with the design
standards as for staff only and maintenance territory with the airfield infrastructure facilities located
thereon;
Airport territory territories comprising the airfield territory and the adjacent for staff only and
maintenance territory (land plots or a part of water areas) whereon facilities of air terminal
infrastructure, utility infrastructure facilities, facilities of the centralized infrastructure of ground
handling and other infrastructure facilities (information technologies, aviation security, perimeter
fencing, patrol roads and systems) are located as well as other territories on which infrastructure
facilities operated and managed by the Operators are located;
CIGH (centralized infrastructure of ground handling) infrastructure of Domodedovo Airport
which is required for carrying out of airport operations of the Operators and can be used by two or
more Operators at the same time;
Aircraft operator a physical or legal person who carries out operating of an aircraft on the basis of
the right of ownership, leasing agreement or other documents of entitlement.
Chief Operator may reserve the right to restrict access of such persons to the territory of the airfield.
3.5. In case of violation of requirements of the legislation of the Russian Federation and of other legal
instruments related to civil aviation as well as of requirements of this Manual, any legal or physical
person located in the territory of Domodedovo Airport may be held liable pursuant to legislation of the
Russian Federation.
3.6. In case any of provisions of this Manual becomes irrelevant, all the rest provisions shall remain
relevant.
3.7. The Operators shall be admitted for carrying out of operations and dismissed from work in
compliance with the standards and requirements set forth in the Requirements to Admittance of
Operator and Rules for Dismissal from Carrying-out of Operations in Domodedovo Airport.
administrative managers.
4.2.1.4. Any physical or legal person who is guilty of polluting (deliberately or negligently) the
airfield or other facilities of the airport infrastructure shall eliminate such pollution by its own
efforts; where such person cannot eliminate pollution by its own efforts it shall be done by the
manpower and resources of the airport but at the expense of the person at fault. If the person
who is guilty of polluting refuses to reimburse the funds spent for elimination of pollution, such
expenses may be recovered against the person at fault in a judicial proceeding.
4.2.1.5. In case of environmental damage, the airport may recharge the penalties to the person
guilty in polluting or recover the expenses against the person at fault in a judicial proceeding.
4.2.1.6. All the employees carrying out their activities in the territory of Domodedovo Airport
shall adhere to the custom-oriented approach with respect to persons using the services of the
airport.
4.2.1.7. All the interaction technologies (as amended), implemented in the course of production
activities in Domodedovo Airport shall be approved by the Chief Operator.
4.2.1.8. All the Operators carrying out their activities in Domodedovo Airport shall ensure the
required minimum of services in accordance with the established procedure.
4.2.1.9. All the Operators carrying out their activities in Domodedovo Airport shall insure their
liabilities against damage that may be incurred in connection with carrying out of the authorized
activities.
4.2.1.10. For the purpose of exercising of its functions, the Chief Operator shall establish the
procedure for suspending (terminating) of rendering of services to the Operators in case of
regular improper payment for the rendered services on the part of the latter as well as in case
the users of the airport (airfield) violate the requirements of the legislation of the Russian
Federation and the industry-specific standards and regulations.
4.2.1.11. All the Operators engaged in accommodating, dispatching or handling of aircraft shall
participate in programs and measures aimed at ensuring of aviation security and preventing of
unlawful interference with operations of civil aviation.
4.2.1.12. It is prohibited to carry out operations in the air operation area and in the critical areas
of radio-beacon landing system without approval of the flight operations officer and in absence
of employees of the airfield operations service of the Chief Operator who are responsible for
carrying out of operations.
4.2.1.13. When being on the airfield and operating the same, it is prohibited:
a) to construct buildings and structures in the vicinity of the airfield without written approval of
the Chief Operator of the airport and without documents authorizing to construct and
reconstruct facilities;
b) to pollute pavement of the airfield with debris, garbage and foreign objects. Where
pollution is detected on the airfield or in the air operation area, any employee shall eliminate
the same by removing it to waste containers available for this purpose on every stand. If it is
not possible to eliminate pollution by ones efforts or in case of receiving of information about
pollution of paved or unpaved part of the airfield, any employee engaged in airport
operations, owner of property items of the airport infrastructure, pilot in command and other
persons engaged in operations carried out on the airfield shall report to that effect to the
dispatcher unit of the Chief Operator by themselves or via their administrative (operations)
manager;
c) to carry out earth works without written approval of the Chief Operator of the airport;
d) to launch manufacturing facilities which pollute the territory and create insanitary
conditions and favorable conditions for gathering of birds;
e) to accommodate special-purpose equipment and machinery on the ramp out of the
boundaries of the dedicated marked areas;
f) to hinder from carrying out of works on maintenance of pavements of the airfield;
g) to violate the established rules for accommodation of special-purpose transportation
vehicles, mechanical appliances and equipment in the air operation area of the airfield;
h) to connect power consumers who are not directly involved in supporting of air operations
to uninterrupted power distribution panel supplying the facilities of radio-technical support of
air operations, lighting navigational aids and communication systems;
i) to operate radio transmitting equipment, inclusive of radio communication devices, without
permission to operate the same and without certificate of compliance of the same or if such
permission (certificate) is expired;
j) to carry out works, using open flame (welding, soldering, etc.), without written approval of
the head of fire-fighting unit/ the head of operations shift of the Chief Operator;
k) to make cutting in pipelines of the heat supply system, water supply system and sewerage
system without approval of the head of heat engineering and sanitary-engineering unit of the
Chief Operator;
l) to use fire hydrants and fire cocks (other than in the event of fire and inspections of the fireextinguishing system agreed upon with the head of heat engineering and sanitaryengineering unit of the Chief Operator);
m) to take in water from the heat supply system of buildings and structures;
n) to discharge storm water and production waste water to the sewerage system;
o) to discharge storm water containing poisonous components, oils, gasoline, kerosene, etc.
to the sewerage system without prior treatment of such water at the local treatment facilities;
p) to smoke on the airfield other than in dedicated areas;
q) to connect additional electrical installations without approval of the head of electrical
technical and lighting flight support unit of the Chief Operator;
r) to tow aircraft from unpaved stands without official permission of Domodedovo Commercial
Services CJSC ;
s) to discharge aviation fuels, special fluids, water and other production wastes to hydrant
well of the centralized fuel system.
4.2.1.14. It is prohibited to operate motor vehicles and machinery which are not registered in
10
accordance with the established procedure as well as private vehicles in the territory of the
airfield of Domodedovo Airport.
4.2.1.15. Aviation staff, employees of aviation enterprises and other persons carrying out their
activities in the territory of the Airfield of Domodedovo Airport is not allowed to stay therein in the
off hours without the respective permission.
4.2.1.16. It is prohibited to make fire other than in dedicated areas in Domodedovo Airport.
4.2.1.17. It is prohibited to obstruct the territory of the airfield of Domodedovo Airport with
construction and other materials as well as with objects which hinder traffic.
4.2.2. Rules and radio traffic phraseology to be used in intra-port communication networks in the
territory of Domodedovo Airport
4.2.2.1. Radio traffic in Domodedovo Airport shall be exchanged in compliance with the current
rules and radio traffic phraseology to be used in intra-port communication networks in the
territory of Domodedovo Airport. The rules for radio traffic exchange shall be observed by all the
persons carrying out their activities in the territory of Domodedovo Airport.
4.2.3. Subordination in operations shifts
4.2.3.1. All the employees of aviation enterprises and other persons carrying out their activities
in the territory of the airfield of Domodedovo Airport shall be subordinate to the head of
operations shift of the enterprise. The head of operations shift shall be subordinated to the head
of operations shift of the airport.
4.2.4. Rules for interaction to be observed during cleaning of the pavement and unpaved areas of
the airfield
4.2.4.1. On request of the airfield operations unit, during autumn-winter season physical and
legal persons carrying out their activities in the airfield shall timely clear areas of storage of GSE
and special-purpose transportation vehicles located in the air operation area of the airfield for
cleaning thereof from snow and ice as well as shall strictly follow the instructions of the engineer
of the airfield operations unit related to clearing of the territory in the point of operation of snowclearing equipment when carrying out cleaning of the airfield from snow and ice.
4.2.5. Actions of employees to be taken when finding abandoned objects
4.2.5.1. In case of finding of abandoned objects in the territory of the airport, any employee
carrying out activities in the territory of Domodedovo Airport shall immediately report to that
effect via his/ her operations manager/ dispatcher of the assistant of the head of operations shift
of the airport.
4.3. Procedures to be followed under low visibility conditions
4.3.1. Drivers of transportation vehicles (motor and special-purpose transportation vehicles) and
the personnel having access to the air operation area shall strictly comply with the rules and
requirements applicable under low visibility conditions in accordance with the current Technology of
interaction of the airfield operations service of the airfield operations department of MAD CJSC
with Domodedovo Air Traffic Services Center of the branch of the Moscow Center for Automated
Air Traffic Control of FSUE State ATM Corporation and with other ground services supporting air
11
traffic as well as in accordance with the current pattern of arrangement and traffic of aircraft,
special-purpose transportation vehicles and mechanical appliances on the ramp of the airfield of
Domodedovo Airport.
4.3.2. When introducing special procedures in the airport, the following requirements shall be
complied with:
- speed of movement of special-purpose transportation vehicles and motor vehicles shall not
exceed 10 km/h on the ramp and 20 km/h in the rest part of the airfield;
- under low visibility conditions, special-purpose transportation vehicles, motor vehicles and
mechanical appliances shall move on the air operation area with mandatorily switched on
dimmers, light flashers of yellow (orange) color) and fog lights (if available) irrespective of the
time of day;
- IT IS PROHIBITED to drive special-purpose transportation vehicles and mechanical
appliances not involved in aircraft handling or maintenance of pavements of the airfield and
lighting navigational aids on the runways, taxiways and critical areas of radio-beacon landing
system;
- drivers of transportation vehicles authorized for carrying out of operations on the airfield shall
read and agree with the restrictions imposed by the Low Visibility Procedures to be complied
with when operating under low visibility conditions;
- transportation of crews and personnel to/ from aircraft shall be performed only by motor
vehicles; pedestrian traffic on the air operation area IS PROHIBITED;
- IT IS PROHIBITED to cross the marking of holding takeoff position (critical areas of radiobeacon landing system), having all around lighting with red color-filters and day marking,
without permission of the RSU dispatcher;
- IT IS PROHIBITED to cross (occupy) the runways and taxiways during taxiing without
permission of the RSU dispatcher.
4.4. Rules of conduct in emergency situations
4.4.1. Actions of physical persons in the territory of Domodedovo Airport in case of emergency:
- to call the surrounding persons for calm. In any emergency situation panic causes
unconscious actions resulting in drastic consequences and hinders actions of rescuers, fire
fighting personnel, medical personnel and other experts;
- as soon as possible to inform personnel of Domodedovo Airport about occurred event;
- to follow recommendations of the experts (rescuers, fire fighting personnel, police officers,
medical personnel and personnel of the airport). It helps to render timely assistance to injured
persons as well as to mitigate or prevent consequences (impact of hazards);
- not to create conditions hindering and complicating actions of rescuers, fire fighting personnel,
medical personnel, police officers, public transport personnel and airport personnel;
- to give the road for moving motor transportation vehicles with special light, sound and color
signals;
- not to go behind the enclosure marking the dangerous area. Warning shall be communicated
12
in case of danger or emergency. Remember! Warning horns and intermittent horn sounding of
enterprises or transportation vehicle means ''Attention All!''. Listen to the informational message
about emergency situation, the rules of conduct and actions that you shall take. Information
about the occurrence will be repeated many times and updated in the course of events.
4.4.2. If taken as a hostage, one should adhere to the following protective measures:
- not to expose oneself to undue risk and to limit any contacts with criminals, especially if those
are under the influence of liquor or narcotic drugs;
- to stay calm; to watch attentively behavior of the criminals and their intentions;
- at the earliest opportunity to try to inform kindred or police about the whereabouts;
- to keep up spirits and, if it is possible, to make a safe getaway;
- during hostage extraction by penetration team to lie down on the floor as far as possible from
windows and doors or to shelter oneself.
4.4.3. Any employee shall inform its operations manager about all the malfunctions and failures in
the production process. The head of operations shift shall inform the head of operations shift of the
airport about all the malfunctions and failures in the process which may result/ has resulted in air
traffic disturbance/ violation of flight safety.
4.4.4. In case of failure, accident or incident as well as of potential failure, accident or incident
situation, all the persons carrying out their activities in Domodedovo Airport shall pass to the
operational control of the head of operations shift of the airport.
4.4.5. In case of situation when it is required to carry out rescue and salvage operations on the
airfield, the employees involved in rectification of consequences of failure, accident or incident shall
pass to the operational control of the head of rescue and salvage operations pursuant to the
emergency response plan.
4.4.6. The emergency response plan of the airport determines the structure of manpower and
resources to be involved in carrying out of search, rescue and salvage operations, arrangement of
communication as well as the operational procedure and spheres of responsibility of officers, the
head of rescue and salvage operations, rescue team leaders, personnel of the services of
Domodedovo Airport and interacting organizations in the process of rectification of emergency
consequences.
4.4.7. The emergency response plan of the airport shall be mandatory for all the persons and
enterprises carrying their activities in the airport; besides, the plan specifies control, communication
and coordination functions required for implementation thereof. Executive functions of personnel of
the services participating in implementation of the emergency response plan shall be specified in
the by-laws drawn-up by these services.
4.4.8. Search, rescue and salvage operations aimed at rescuing of passengers and crews of
aircraft shall be carried out in the area of responsibility for search and rescue operations and in the
territory of the airfield irrespective of nationality or departmental affiliation of aircraft.
4.5. Rules for use of Domodedovo Passenger Terminal (DPT)
4.5.1. In compliance with requirements of the existing legislation of the Russian Federation
13
governing domestic and international air transportation, the territory of DPT is divided into several
zones, namely:
- customer service areas, premises and public facilities;
- offices and service premises of the airport;
- aviation security zone;
- customs surveillance zone;
- checkpoints on the state border of the Russian Federation.
4.5.2. The following is prohibited in the territory of DPT:
4.5.2.1. To offer (advertise) services for transportation of passengers and baggage by motor
transportation vehicle, inclusive of passenger taxi, out of the bounds of parking structures for
taxi, or not via dispatch centers (taxi services). Location and arrangement of taxi parking areas
and dispatch centers (taxi services) in terminals shall be approved by the administration of DPT.
4.5.2.2. To park transportation vehicles (exclusive of public transport and official taxi carrier) out
of the bounds of parking areas.
4.5.2.3. To smoke other than in dedicated areas.
4.5.2.4. To drink alcoholic beverage and strong drinks in the territory of DPT other than in food
courts.
4.5.2.5. To use drugs or psychotropic substances and to be under the influence of narcotic
drugs.
4.5.2.6. To be dressed in messy, dirty and stinking clothes, to have baggage, things, food stuff
(inclusive of beverage and ice-cream in open containers) which can mess up and smudge
passengers, baggage and structure components of DPT.
4.5.2.7. To molest people, i.e., to violate public order expressed in compulsive actions of a
person performed in respect of other people against their will for the purpose of selling,
purchasing, exchange or otherwise purchasing of things as well as for the purpose of
fortunetelling, mendicating, rendering of sexual services or press other services upon other
people in public places.
4.5.2.8. To litter, pollute and damage buildings, installations, equipment, escalators and
structure components of DPT.
4.5.2.9. To put baggage on seats in lounges.
4.5.2.10. To lie on seats in lounges.
4.5.2.11. To sit or lie on the floor and in inappropriate places.
4.5.2.12. To listen to audio system at the volume level that hinders perception of acoustic
information in DPT and disturbs other passengers.
4.5.2.13. To terminate socket groups (to plug electric shavers, notebook computers, battery
chargers and other electric appliances) which support operation of plant and equipment of the
airport without written permission of the administration.
4.5.2.14. To create situations that hinder passenger traffic.
4.5.2.15. To accept things from strangers for conveyance.
14
4.5.2.16. To move by bicycles, cycle-cars, trolleys and other means of carriage in the territory of
DPT, except for sick passengers and PRM. Means of carriage to be transported as baggage
shall be stowed (packaged) when kept in the territory of DPT.
4.5.2.17. To have animals without muzzles or with leads the length thereof does not make it
possible to control behavior of animals.
4.5.2.18. To walk animals in the territory of DPT (the building of DPT, land side area, stands,
parking areas and ramp).
4.5.2.19. To stand/ sit on baggage trolley or otherwise use the same for purposes other than
intended (to carry things of any type that bear no relation to passengers baggage).
4.5.2.20. To carry out professional telephotography, video and camera recording without written
permission of the authorized services of the airport and in the customs surveillance zones and
in the checkpoints on the state border of the Russian Federation without permission of the
respective state authority.
4.5.2.21. To apply graffiti, to place posters, show bills, announcements and other advertising,
information and propaganda materials without written permission of the administration of DPT
and in the customs surveillance zones and in the checkpoints on the state border of the Russian
Federation without permission of the respective state authority.
4.5.2.22. To carry out any commercial activities and to peddle without written permission of the
administration of DPT and in the customs surveillance zones and in the checkpoints on the state
border of the Russian Federation without permission of the respective state authority.
4.5.2.23. To have in one's possession firearms, piercing and fragile objects without protecting
cover (packing), inclusive of ski and skates, small gardening tools with open sharp parts.
4.5.2.24. To have meals other than in food courts.
4.5.3. Access to offices and service premises of the services/ departments of the airport is allowed
by ID cards only. All the entries to offices and service premises are furnished with ''Authorized
Personnel Only'' warning sign. The procedure for passing and staying in the offices and service
premises is determined by the internal security policy of DPT. The Aviation Security Service and
Airport Safeguard Service exercise pass control and control of compliance with the internal security
policy.
4.5.4. Personnel and passengers are allowed to pass to the security area controlled by the Aviation
Security Service only through specially equipped points of pre-flight screening/ vetting. The
procedure for carrying out of screening/ vetting is determined by Order 104 On approval of the
rules for carrying out of pre-flight and post-flight screening dated of 25 July, 2007, issued by the
Ministry of Transportation of the Russian Federation.
4.5.5. Premises and facilities located in the territory of DPT (customer service areas and other
premises) included in the customs surveillance zone are furnished with ''Customs Surveillance
Zone'' warning sign. All the measures and arrangements related to supporting of the regime of the
customs border of the Russian Federation in the customs surveillance zone are implemented by
Domodedovo Customs.
15
4.5.6. The procedure for customs clearance of passengers as well as the rules for moving of goods
and foreign exchange cash across the customs border of the Russian Federation is determined by
the customs legislation of the Russian Federation.
4.5.7. Passengers are allowed to pass the state border of the Russian Federation only in passport
check-points in compliance with all the passport and visa formalities established by the existing
legislation of the Russian Federation.
16
17
18
19
20
21
22
23
airline to use the assigned slots may be taken against such airline.
6.9.3. In case of early/ delayed arrival of an aircraft and non-availability of a passenger bridge,
such aircraft shall be taken to stand without any passenger bridge. Further towing of the aircraft
shall be carried out on request of the airline and at its expense.
6.9.4. Where information about fail aircraft being maintained on a finger stand is obtained, such
aircraft shall be towed to a remote stand at the expense of the airline.
6.10. Handling of aircraft in the territory of the airfield of Domodedovo Airport
6.10.1. When handling aircraft in the territory of the airfield of Domodedovo Airport, it is prohibited:
a) to carry out treatment/ cleaning of aircraft from snow/ ice/ dirt (with de-icing fluids/ water at
ones own discretion and without approval of the head of the airfield operations unit of the Chief
Operator out of the bounds of the dedicated areas/ stands;
b) to violate the procedures for ground handling and maintenance of aircraft in terms of spill/
discharge of fuel, oil, hydraulic fluid and other fluids on pavements/ unpaved areas of the
airfield;
c) to violate the procedures for ground handling and maintenance of aircraft in terms of spill/
discharge of water/ contents of toilet bowls of aircraft on pavements/ unpaved areas of the
airfield;
d) to leave unattended the mechanical appliances and support equipment which are operating
as well as aircraft with connected ground power supply units, special-purpose transportation
vehicles, etc.;
e) to leave special-purpose equipment/ machinery on stands out of the bounds of the dedicated
storage areas after handling of aircraft;
f) to authorize special-purpose motor vehicles which are defective and are not fitted out with
spark suppressors to operations on fuelling of aircraft;
g) to carry out aircraft ground handling and maintenance operations without emergency firefighting equipment being available;
h) to rev up aircraft engines out of the bounds of dedicated stands which are not approved with
respect to aircraft types;
i) to carry out maintenance and commercial servicing of aircraft in layover points, except for:
- ground handling operations related to towing, safe-guarding and supporting of
accommodation/ departure of aircraft; cleaning of aircraft from snow and ice shall be carried
out in compliance with the established procedure;
- maintenance of aircraft held in layover points which are on taxiing runs aimed at preparing
of aircraft for towing to stands;
- commercial servicing and maintenance of aircraft held in layover points which are on taxiing
runs for the purpose of supporting of accommodation/ departure of aircraft with dangerous
cargo onboard;
j) to violate the procedures for removing of garbage after cleaning of aircraft;
k) to accommodate malfunctioning/ failed aircraft on finger stands upon arrival;
24
l) to recover aircraft from failure on finger stands; such aircraft shall be towed to remote stands
for maintenance and repair.
6.10.2. Availability of passenger stairs and passenger bridges
6.10.2.1. Passenger stairs and passenger bridges are made available in the territory of the
airfield of Domodedovo Airport in compliance with the effective procedure for providing with
passenger stairs and passenger bridges.
25
- all the load to be separately (additionally) tied down shall be appropriately secured;
- documents, packaging and marking of dangerous cargo shall comply with the Dangerous
Goods Regulations (rules for safe transportation of dangerous goods by air);
- visual inspection of aircraft before departure shall be carried out (absence of visible damage,
defects, opened panels, doors and hatches);
- special-purpose machinery and GSE shall not be inside the safety area of stand and on the
taxiing out way before start of aircraft movement (towing, taxiing with running engines);
- actual load shall correspond with the aircraft loading chart;
- actual number of articles of baggage loaded to the baggage/ cargo compartment shall
correspond with the number of registered articles of baggage (less the number of removed
articles of baggage);
- there shall be no baggage of passenger(s) withdrawn from the flight on board of the aircraft;
- actual number of passengers on board shall correspond to the number of checked in
passengers;
- passengers on board shall comply with those specified in passenger manifest.
7.2.4. Main requirements to aircraft balance:
- actual weights shall not exceed the maximum allowed weights specified by the manufacturer,
airfield, airline and the maximum weights for specific flight;
- flight balance of aircraft shall be within the established limits;
- master data on balance shall be used for the given type of aircraft;
- documents on balance shall be applied for the given type of aircraft;
- aircraft shall not overloaded and balance shall be within the established limits in view of lastminute changes;
- operations of balancing and handling on the ramp shall result in corresponding of the actual
loading of aircraft to the flight documents.
7.2.5. Main requirements to towing of aircraft:
- procedure for starting of engines on stands, during towing and at the engine startup point shall
be complied with;
- properly operating towing equipment and machinery shall be used and be appropriate for the
given type of aircraft.
7.2.6. Main requirements to operating of transportation vehicles and GSE for ground handling of
aircraft:
7.2.6.1. Operators shall ensure that personnel giving marshalling signals during movement of
aircraft:
a) shall be responsible for giving clear and precise standard marshalling signals;
b) shall be approved for performing these operations by the appropriate management
body, if applicable;
c) shall have special high visibility vest on thus making it possible for crew teams easily to
distinguish the person as the expert responsible for giving marshalling signals.
7.2.6.2. For the purpose of carrying out of handling operations, using GSE, in Domodedovo
Airport, Operators shall implement a program which shall ensure that the following is performed
in Domodedovo Airport:
a) GSE shall be maintained in compliance with the instructions and/ or technical manuals
provided by manufacturers;
b) GSE shall remain in operating condition and in good mechanical condition prior to
26
27
7.3.2.2. Carry out flight check-in at all the check-in desks assigned for specific flight. Absence
of the employee in charge of check-in operation from check-in desk in operation shall not be
allowed.
7.3.2.3. Provide their personnel with keys to start the conveyor belt.
7.3.2.4. Maintain queue time at check-in desks:
- no more than 30 minutes for passengers of economy class;
- no more than 8 minutes for passengers of the first/ business class;
- in compliance with the requirements of airlines.
7.3.2.5. Examine documents of passengers, inclusive of validity of passports, availability and
validity of visa to the country of destination/ airport of transfer, validity of visa to the Russian
Federation for foreign citizens.
7.3.2.6. Enter passenger passport details into the check-in system.
7.3.2.7. Fulfill the requirements to baggage to be processed by the baggage-handling system
in compliance with the airport standard.
7.3.2.8. Observe rules and requirements related to processing of oversized baggage, which
includes processing of oversized baggage at check-in counters for oversized baggage
(baggage elevators).
7.3.2.9. Weight baggage and enter the actual weight thereof into the baggage check-in
system when carrying out of baggage check-in operation.
7.3.2.10. Check dimensions, quantity and weight of hand baggage in compliance with the
regulations and standards of airlines and apply Hand Baggage tags thereon..
7.3.2.11. Apply warning tags on baggage pieces and Limited Release tag, if required.
7.3.2.12. Observe the requirements of the airport to removal of baggage from the flight
(informing of the respective services and departments of the airport, standards of dispensing
of baggage to a passenger).
7.3.2.13. Exercise control and arrangement of queue at deck-in desks and prevent crowding
of passengers in front of check-in desks.
7.3.2.14. Make it possible for passengers to check-in via self-service check-in kiosks.
7.3.2.15. Arrange for processing of baggage of passengers who check-in via self-service
check-in kiosks/ on-line/ mobile devices at the assigned baggage drop-off counters.
7.3.2.16. Inform the services and departments of the airport in cases of checking-in of special
categories of baggage (animals, weapon).
7.3.2.17. Check-in customers of the VIP-lounge if it is not possible to check-in such
customers directly in the VIP-lounge.
7.3.2.18. Check-in transfer passengers who contact check-in desks; control availability of
information about transfer baggage in the baggage check-in system.
7.3.2.19. Check-in of special categories of passengers, specifying of the respective special
requests in the data record; upon checking-in, timely call attending personnel for such
passengers.
28
arranging for
accommodation of hotels.
7.3.2.28. In case of failure of the check-in system, have a possibility to switch to the local/
host check-in system of the airport or perform checking in of passengers and baggage
manually.
7.3.2.29. Set all the equipment for arrangement of check-in area (tensator-type, mats,
gauges for hand baggage, etc.) no earlier than 10 minutes prior to flight check-in and remove
the same during 5 minutes after finishing of flight check-in.
7.3.2.30. Inform the services and departments of the airport about preliminary loading of
flight (sold tickets) and about the actual number of checked-in passengers.
7.3.2.31. Submit the following reports to the respective services and departments of the
airport on a monthly basis:
- quantity of checked-in passengers by classes of handling, inclusive of quantity by flights;
- quantity of checked-in passengers by categories, inclusive of quantity by flights;
- quantity of checked-in passengers by types of self-check-in;
- quantity of transfer passengers, inclusive of quantity by flights;
- quantity of transit passengers, inclusive of quantity by flights;
- quantity of checked-in articles of baggage by flights;
- quantity of articles of baggage checked-in at check-in counters for oversized baggage,
inclusive of quantity by flights;
29
30
7.3.3.10. Check dimensions and quantity of hand baggage during boarding in compliance
with the standards of the airline. Passengers with oversized hand baggage shall not be
allowed on board of aircraft. Such oversized hand baggage shall be processed as baggage
(to make out a baggage tag (manually or printed out), to enter the respective information into
the check-in system); ramp agent shall be informed.
7.3.3.11. Exercise control and arrangement of passenger queue at the gates (two queues
shall be arranged: one for the first and business class passenger and the other for
passengers of economy class).
7.3.3.12. Where two-tunnel passenger bridge is used and passenger boarding is arranged at
two gates, personnel shall control passenger traffic through the passenger bridge.
7.3.3.13. Where one gate is used for boarding of two aircraft at the same time, personnel
shall control passenger traffic through the passenger bridge.
7.3.3.14. Assign sufficient number of buses for handling of flights in compliance with the
requirements of the airport.
7.3.3.15. Control the process of passengers taking the buses, if required.
7.3.3.16. Timely dispatch the first bus in compliance with the operation schedules of aircraft
handling.
7.3.3.17. Prevent passing of personnel from ramp/ passenger bridge to the departure area.
7.3.3.18. Timely inform ramp agent about removing of baggage of passengers withdrawn
from flight/ late for boarding and update information of such passengers in the check-in
system.
7.3.3.19. Change number of seat in boarding card, if required.
7.3.3.20. Change boarding cards for oversold flight, if required.
7.3.3.21. Issue a new boarding card instead of the lost one after verification of the fact that
the passenger has checked in and fulfilled the departure formalities.
7.3.3.22. Timely finish boarding in compliance with the operation schedules of aircraft
handling and inform the respective services and departments of the airport via information
systems and messages.
7.3.3.23. Agree upon extending/ resuming of boarding with the head of operations shift of the
airport and inform the services and departments of the airport about extending/ resuming of
boarding.
7.3.3.24. Upon finishing of boarding:
- finalize the flight in the check-in system;
- inform the services and departments of the airport about the number of passengers on
board of the aircraft;
- inform the services and departments of the airport about the number of passengers
withdrawn from the flight;
- remove all the consumable materials used in the course of boarding;
- lock gate sections;
31
32
33
34
35
- not to leave passengers unattended, nor to transfer under the responsibility of other
persons.
7.3.7.4. Ensure handling of passengers which have been refused in entering the territory of
the Russian Federation:
- interaction with officers of border checkpoints upon detecting of such passengers by the
officers of border checkpoints;
- interaction with airlines upon transportation of such passengers;
- arranging for check-in of such passengers and attending thereof to the aircraft;
- arranging for meals and accommodation of passenger for the period of staying in the
AIRPORT in compliance with the standard of the airport.
7.3.7.5. Ensure maintaining of the following accompanying documentation on attendance of
passengers: certificates of services rendered (attendance of passengers), applications for
transportation, etc., depending on the regulations and standards of carriers.
7.3.7.6. Submit statistical information about the quantity of handled passengers of special
categories (by categories/ flights) to the respective services and departments of the airport
on a monthly basis.
7.3.7.7. Comply with the provisions and requirements of the following procedures: Handling of
passengers of special category.
7.3.8. When handling of passengers with reduced mobility (PRM), the Operators shall:
7.3.8.1. Ensure compliance with the operation schedules of aircraft handling with respect to
timely boarding (shall be boarded first) and unloading from aircraft (after unloading of all
passengers).
7.3.8.2. Handle PRM on preliminary requests and when requested (at check-in desks, in the
office of handling of PRM, dedicated desk for calling of attending personnel for PRM).
7.3.8.3. Comply with the standards for:
- meeting of passengers by the time of accommodation of the aircraft on stand to be on
the stand (flights to be handled with use of buses) and at the entrance to the Passenger
Terminal (flights to be handled with use of passenger bridges);
- attending for departure to be available at the check-in desk within 10 minutes after call
of the check-in agent/ representative of the airline upon checking-in of PRM and after call
from the dedicated desk for calling of attending personnel for PRM.
7.3.8.4. Ensure complete attendance of PRM:
- upon departure: to the door of the aircraft, fulfilling all the departure formalities;
- upon arrival: from the stand of the aircraft (flights to be handled with use of buses)/ from
the passenger bridges to the area of baggage dispensing/ to the meeting person;
- not to leave passengers unattended, nor to transfer under the responsibility of other
persons;
- upon request of PRM attend and render assistance (unloading from transportation
vehicle, delivery of baggage) from the place of arrival of PRM in the airport (for example,
36
from parking area) for departure/ to loading to transportation vehicle upon arrival.
7.3.8.5. Ensure sufficient quantity of transportation vehicles and equipment for handling of
passengers of this category. Transportation vehicles and equipment for handling of PRM
(except for transportation vehicles and equipment provided by the airport) shall be approved
by the respective services and departments of the airport well in advance.
7.3.8.6. Ensure availability of sufficient personnel for handling of passengers of this category
calculated on the basis of 1 employee per 1 passenger to be attended.
7.3.8.7. In case of attending passengers of international flights, personnel shall have
authorization to access the sterile area.
7.3.8.8. Submit the following information to the respective services and departments of the
airport on a monthly basis:
- quantity of handled PRM by arrivals/ departures with indication of flight numbers and
dates;
- quantity of passengers handled with use of ambulift vehicles, specifying the quantity of
using thereof.
7.4. Main requirements of the airport to the Operators with respect to rendering of fuel supply services
7.4.1. General requirements to the Operators with respect to rendering of fuel supply services
7.4.1.1. The Operators shall:
- have certificate for rendering of aviation fuel supply services for air transportation operations
in compliance with the requirements of Order 89 On approval of the federal aviation
regulations; certification requirements to organizations engaged in aviation fuel supply of air
transportation operations (FAP 89) dated of 18 April, 2000, issued by the Federal Service of
Air Transport of the Russian Federation;
- have certificate for carrying out airport operations in compliance with the requirements of
Order 121 On approval of the federal aviation regulations; certification requirements to legal
persons carrying out airport operations related to airfield support of flights of civil aircraft (FAP
121) dated of 06.05.2000, issued by the Federal Service of Air Transport of the Russian
Federation.
7.4.2. Requirements to fuelling of aircraft
The Operators shall provide customers with aviation POL and special fluids of guaranteed
quality and assortment.
7.4.2.1. When carrying out of fuelling operations, it is prohibited:
- to block or hold deadman control button pressed;
- to connect or disconnect power supply units to/ from aircraft, use electric tools which may be
the source of sparks or electric arc, switch on board power consuming units and devices not
related to fuelling of aircraft and control thereof, lay cables connecting aircraft with the power
supply unit on the way of movement of GSE;
- to carry out aircraft maintenance which may generate source of ignition of aviation fuel vapor;
- to use mobile phones on the ramp during arriving/ departure of fuelling trucks to/ from aircraft
37
stand and during carrying out of fuelling operations under wings. It is prohibited to make or
receive calls during approach/ departure from aircraft stand. When leaving the drivers cabin, it
is required to leave mobile phone in the cabin;
- to use open fire, failed electric lamps (lanterns) for controlling of operations during fuelling
(discharge);
- to treat aircraft with de-icing fluids;
- carry out any maintenance or repair of fuelling equipment.
7.4.2.2. Fuelling/ discharge of fuel shall be prohibited in the following cases:
- during operation of onboard auxiliary power units of aircraft;
- during operation of ground power unit;
- during operation of air conditioning units;
- with one operating engine of aircraft;
- in airsheds or in similar roofed premises; fuelling equipment shall be placed outside;
- during thunderstorm: surface filling of aircraft with fuel under rain and strong wind with dust,
during thunderstorm (atmospheric electricity discharges) and bottom loading under lightning
discharges.
7.4.2.3. Fuelling of aircraft with passengers onboard shall be carried out only in compliance
with the approved effective regulations of Domodedovo Airport.
7.4.3. Equipment for aviation fuel supply
This equipment shall be provided with document(s) confirming compliance thereof with the
requirements of GOST R 52906-2008: Equipment for aviation fuel supply. General requirement
specifications.
7.4.3.1. Additional requirements to fuelling units
Fuelling units shall be fitted out with fuel accounting system integrated with the accounting
system of the owner of the infrastructure.
38
39
40
involvement of the officers of the transport security service, which includes escorting on a
contractual basis.
9.12. For the purpose of pass controlling and complying with the requirements of the internal
security policy, the officers of the Aviation Security Service shall organize and carry out regular
inspections.
41
authenticated/ notarized) authorizing to carry out specific types of operations to the Chief Operator of
the airport.
11.2. The Operators shall maintain updating of the document of compliance, timely arrange for
extension of the validity/ renewal of the document of compliance and ensure compliance with the
certification requirements when carrying out airport operations.
11.3. The Chief Operator of the Airport may reserve the right to exercise control of availability/
updating of the effective documents of compliance of the Operators and of compliance of the
Operators with the certification requirements.
42
43
- have unimpeded access to all the services/ departments/ facilities involved in support of flight
safety for the purpose of carrying out of inspections;
- to request documents and information required for exercising of control from all the employees
and organization carrying out operations in Domodedovo Airport.
44