Nelthalie Regusme
346 North Erin Ave. Felton, De 19943.
(302) 745-1698
Email: [email protected]
SUMMARY
Exceptional customer service skills, obtains leadership proficiency, and utilize language skills in Creole and
Spanish. Exceedingly driven professional with experience in government system. Proficient experience with
motivating and encouraging children.
EDUCATION
Salisbury University, Salisbury, MD
Bachelors of Liberal Arts
Major: Spanish
Cumulative GPA: 3.5
May 2013
Wilmington University, New Castle, DE
Masters of Administration of Human Services
Cumulative GPA: 3.8
RELATED AND WORK EXPERIENCE
Social Services Technician, Division of Public Health
September 2013- present
Provide information about food benefits
Explaining the WIC program to first time mothers and new people to the program
Handling clients and food package complaints
Multi-tasking between calls and clients
Assisting in walk-ins
Professional customer service skills
Student in Study Abroad, CEDEI, Cuenca, Ecuador
May 2016
Spring Semester 2011
Developed proficiency in Spanish language
Immersed in language and culture of Spanish-speaking countries
Adjusted to varieties of accents and language habits of countries
Lived with a Spanish-speaking host family
Explored places of cultural and historical importance in Ecuador and Peru
Developed increased understanding of importance of global perspectives and language
Additional Skills: Foreign Language: Creole and Spanish
Dispatcher, Salisbury University Police
September 2011- April 2013
Operate two-way radios while answering emergency and non- emergency phone calls
Monitor Universitys Central Alarm systems and record data through CAD
Monitor the status of campus officers
Excelled communication and computer skills
Assisting in walk-ins
Provide excellent professional customer service
Parkside High School, Salisbury, MD
Shadowing/Teachers Aid
Develop personal classroom teaching methods through observation of teacher
Aid teacher in classroom instruction
Provide constructive criticism to teacher
Volunteer/Mentor, Bennett Middle School
February 2013- April 2013
Assist students with homework
Translate for Haitian students
Mentor students
LANGUAGE SKILLS
Creole
Native Language
Proficient in reading, writing, and speaking
Spanish
Proficient knowledge of Spanish (reading, writing, and speaking)
ACTIVITIES/AWARDS
A list available upon request
February 2012- Dec 2012
