NLP Practitioner Workbook Business NLP Training - Uk
NLP Practitioner Workbook Business NLP Training - Uk
NLP Practitioner Workbook Business NLP Training - Uk
Page |1
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Daily Questions
Asking and answering a list of daily questions can be a great way of keeping on track
with our direction and end goals. The idea is to make them short (no more than 5-10
minutes to answer), fun and positive. The questions wording make a significant
difference, so, play with them unless you find out resonates best. These are
examples of what I find works.
(Note Please note Ive developed these in line with my particular own plans and
values, if youre going to do the exercise its an important part of the process to
develop what works for who you are and what you want to do)
.
Did I do my best to:
1.Be happy?
2. Find meaning?
3. Build positive relationships?
4. Be fully engaged?
5. Add value to my clients?
6. Check in with my direction?
7. Excel at a small number of key actions?
8. To be open to and encourage luck and randomness?
9. Do something to expand my comfort zones?
Consider:
1.When in the past would not having a positive image of the future been useful?
2. At least one thing that, had I left it out, would have made my day better?
3. 5 experiences (and people) that Im grateful for?
4. What have I enjoyed today? What will I enjoy tomorrow?
5. My key action (s) for the following day / week. Future pace 3 key upcoming
meetings?
6. How is my focus area progressing?
Daily routines:
(At the end of the day ask the same question
Did I do my best to:)
1. Maintain healthy eating habits and be ontrack track to achieve 12.0 stone by the
End January 2016? Have at least to one lean day a week
2. Complete my 10 minute hard exercise routine?
3. Complete my 10 minutes meditation?
4. Complete Lumosity training / Juggling / Listen to a Bandler CD/MP3?
5. Build connection with my family?
6. Complete my key few priority work actions?
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
3. Reframing Stress
Find out what the intention is behind the stress. Once you know this, find out how
you can fulfil the intention without the stress.
4. Relaxation/Meditation
Set yourself 5-15 minutes every day to find a quieter place to relax. Take this time to
close your eyes, day dream your favorite fantasies, your body completely relaxing
and imagine how you would feel if you couldn't fail..
Make the images as vivid as possible and enjoy the relaxation with complete
abandonment for a few minutes. You can also offer yourself some positive
suggestions or affirmations while you are relaxing. The secret is not to try too hard to
get it right. Focus only on how much you are relaxing, not whether you are or not.
5. Finish Things
Remember to write down all the things you have to do the following day in your work
before you leave. Write down and use a diary so you can afford to put things in the
'back of your mind'.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
7. Worry Pad
Get a worry pad and bring it around with you. Every time you notice yourself
worrying, think about what you can do about the worry at the moment. If you can do
something about it, then do it. If not simply put it on your worry pad and take ten
minutes every night to ook over your worries and just worry solidly for that 10
minutes.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Future Pacing
Future pacing is possible the most useful NLP approach I use in my coaching
practice.
1) While you are learning to hone your mental rehearsal skills, eliminate as many
distractions as possible. Make your yourself comfortable and take your time. Before
long, mental rehearsal will become a skill you can use at short notice, anywhere.
2) Decide whether you are rehearsing a new, ongoing behaviour, or a finite response
or skill you want to lock into place.
3) Take a series of long, slow breaths, making sure the exhalation is slightly longer
than the inhalation.
4) Relax, scanning your body and gently releasing all muscular tension.
5) Create a dissociated representation of yourself using the new behaviour and
coach yourself so you're doing the behaviour in the best possible way
(If you're dissociated you can improve what you do, if you're associated you can
improve how you'll feel when you do the behaviour.)
6) Consider what will be some of the best states to be in for the behaviour. Imagine
yourself being associated in those states and carrying out the behaviour in the best
possible way.
Frames
Beginning Fame
What you say and do at the very beginning of any interaction ( this can include the
impact of any initial marketing and sales messages ) can have a significant impact
on the eventual outcome. The right beginning frame can leads to increase results,
more fulfilment and satisfaction both during and after any interaction.
Agreeing an appropriate frame up front can significantly shorten the time needed for
any interaction. It also best to lead into the beginning frame at the very start of any
programme.
As an example there are three rules for my 1:1 NLP training programmes
a) Be ambitious for yourself, be straight and open. Dont fake anything. (Theres no
point!).
b) Dare to dream. On the assumption you have to start somewhere complete 2-4
visions or end goals on the CoachingCloud platform, then create 2-5 milestones for
each. Accept this is part of the learning process and be prepared to update and
change them at any time.
b) Take an active part. You dont have to do much, but you do have to do what we
agree throughout the programme. A bit like life, to win you have to take part.
An easy way to introduce the topic is to ask a question like Would you like to know
how to get the very best value from the programme? Or tell a story about someone
really beat their expectations of the programme and how the followed the rules.
On a similar topic it can be useful asking your client: When you were on a similar
programme, and it really worked, what happened for it to work?
Exercises
1) Explain the rules that will lead to success in an intervention you are leading
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
State Management
Recall specific memories, imagination, physiology, (including breathing), voice tone
and questions
State exercise and discussion
What do you do to feel good?
Is it good, bad or neutral for you in the longer term?
What would be some useful learning states for you to have in a workshop such as
this one? e.g. pressured, stressed, distracted, relaxed, comfortable, focused,
absorbed, attentive, curious..?
Walking state
Coach your partner to find three beliefs or states that will be useful for them to
explore in relation to a problem.
Have your partner come up with a single word that describes each belief usually a
state adjective such as proud, intelligent or empathic.
As you walk together, coach your partner to find the pace, breathing, posture and full
physiology of the first belief. Having fully settled into the first belief, have them now
adopt the second one. Continue with the third until they have fully integrated the
physiology of all three beliefs.
Words and voice quality
Group exercise
Call out:
Yes
Ooooh
Lets do it
Mmmmmmm
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Location in body?
Breathing rate?
Temperature?
Weight?
Clear or muffled?
Intensity?
Movement?
Ask your partner to just double what he/she sees, hears, and feels and when they go
strongly into state, apply the anchor
Break state, then have your partner imagine experiencing the state strongly as you
apply the anchor once more.
Break state, then test the anchor.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Stalking
Have your partner find a behaviour that they want to change, something that they
tend to get engrossed in or something that involves a response that happens very
quickly. They key to finding the right behaviour for this exercise is that it happens
either too quickly or too slowly for them to notice that its happening until its to late.
Have your partner imagine a sanctuary state that they can retreat to at any time
during this exercise. This will be a state or memory that is very resourceful, relaxing
or protective for them. Have them create a bubble around this state and notice the
location of this state in the room so that you can help your partner return to it at any
time.
Have your partner imagine seeing themselves across the other side of the room,
engaged in this activity. Have them place the image at a distance theyre comfortable
with. Now, help your partner to slowly approach the behaviour, walking slowly
forwards until they start to feel an uncomfortable or undesirable response. As soon
as they start to feel any response, have them step immediately into the sanctuary
state.
When theyre ready have them step out of the sanctuary step and move closer to the
problem behaviour. Continue moving forwards, using the sanctuary state when
necessary, until they can approach the problem behaviour and stand very close to it.
Now, have your partner describe the problem behaviour and anything they can do to
change it.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Interrupts
Handshake interrupt
Write down 5 positive embedded commands use at least one each of the three
main representational systems.
e.g.
You can see yourself having fun
Just feel really good
Im wondering how soon youll hear the words you really like
Just relax and enjoy yourself
You can easily learn anything you need
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Progressive dissociation
(Assume for this example that your partner has a headache)
Ask your partner where the discomfort or pain is. Ask your partner to hold your wrist,
then ask a sequence of questions:
What does your head feel about the pain in your head?
What does your neck feel about the pain in your head?
What does your shoulder feel about the pain in your head?
What does your elbow feel about the pain in your head?
What does your hand feel about the pain in your head?
What do your fingers feel about the pain in your head?
What do my fingers feel about the pain in your head?
What does my hand feel about the pain in your head?
What does my elbow feel about the pain in your head?
What does my shoulder feel about the pain in your pain?
What does my head feel about the pain in your pain?
And then reverse through, all the way back to your head.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Swish
This can be used to change almost anything e. g. stopping smoking, changing state
etc. There are different versions for different representational systems
Identify context:
Ask the client what he/she wants to change?
Identify first cue picture:
Identify what you see just before the behaviour that you want to change, See it
through your own eyes (associated).
Create outcome picture:
Now create a picture after the desired change. See it through someone elses eyes
(dissociated).
Play with the submodalities. Make the picture more exciting.
Swish:
See the first cue picture clear and bright
Put a small dark image of the outcome picture in the bottom right hand corner
Fast Grow the outcome picture to replace the cue picture as the cue picture
shrinks way over the horizon
Repeat three times.
Test:
If you think of the first picture it should immediately change
Does it work in practice?
Play with the submodalities.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Ecology check:
Offer your hand, palm, up, to your partner and offer them their goal, right now, in the
palm of your hand.
If you were offered this right now, would you take it?
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Modelling
Modelling is probably the most important skill in NLP. Co founder Richard Bandler is
often quoted as saying that NLP is mainly an attitude, often of curiosity, which leads
to modelling good (or less good) performance which in turn leads to a trail of
techniques. The techniques allow us to communicate what weve learnt through
modelling to others.
When weve modelled how we or others have achieved the results we get, its very
easy to suggest and test different approaches, to find out what works best in any
circumstance.
The testing part is essential, its only by testing our work that were able to
continually improve what we do.
Were suggesting four approaches to modelling. Two are pure NLP approaches, two
others have been added as weve found them exceptionally useful.
As with all NLP approaches think about what you want to achieve first. The three
most common uses of modelling are:
Developing techniques to improve performance
Using modelling to improve less good performance
Using modelling to get to understand or know someone better.
There is a truism. If you want to find out something simply ask and watch. If and then
add the steps of steps of test and improve youre on the way to become a good
modeller!
Our 4 recommended approaches are:
Eliciting NLP strategies
Pure NLP modelling
Robert Dilts Logical Levels
Marshall Goldsmith;s feedforward.
What I find fascinating is that in may way ways 1) and 2) are opposites. In the first is
about asking clean questions to determine the sequence of sensory information in
getting a result. Its a very logical approach. The second in some ways like learning
as a child, and NOT having any internal dialogue to interrupt the process. However a
similarity between both of them is the importance of being non judgemental.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Identity
Do you have a personal mission or vision when you're doing this?
Other questions
How do you know that you're good at this?
What emotional and physical state are you in when you do this?
What happened for you to be good at this?
What are you trying to achieve when you do this?
Who else do you recommend I talk to about this?
NOTE
When you have a certain experience in doing this - and the questions become
automatic - you could choose to get into deep rapport with your subject and imagine
what it would be like to actually 'be' your subject as they are describing what they do.
- This is a step towards 'true' NLP modelling.
Marshall Goldsmiths feedforward
Feedforward is an approach developed by Marshall Goldsmith to make it easier for
us to continually improve what we do. It also overcomes the challenge that in normal
circumstances we're not to keen on either taking or giving feedback. For more read
'What Got You Here Won't Get You There' by Marshall Goldsmith.
1. Pick one behaviour that you would like to change which would make significant,
positive change in your life. For example, I want to be a better listener.
2.Describe this objective in a one-to-one dialogue with anyone . It could be your wife,
kids, boss, best friend, or co-worker. It could even be a stranger. The person you
choose is irrelevant. He or she doesn't have to be an expert on the subject. For
example you say, I want to be a better listener. Almost anyone in an organisation
knows what this means. You don't have to be an 'expert' on listening to know what
good listening means to you.
Likewise he doesn't have to be an expert on you. If you've ever found yourself on a
seated next to a perfect stranger and proceeded to engage in earnest, heartfelt, and
honest discussion of your problems with that stranger - or vice - versa-you know this
is true. Some of the truest advice comes from strangers. We are all human beings.
We know what is true. And when a useful idea comes along, we don't care who the
source is.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
3. Ask that person for two suggestion for the future that might help you achieve a
positive change in your selective behaviour - in this case becoming a better listener.
If you're talking to someone who knows you or has worked with you in the past, the
only ground rule is that there can be no mention of the past. Everything is about the
future.
For example, you say, I want to be a better listener. Would you suggest two ideas
that I can implement in the future that will help me become a better listener? The
other person suggests:
First, focus all your attention on the other person. Get into a physical position, the
"listening position", such as sitting on the edge of your seat or leaning forward
towards the individual.
Second, don't interrupt, no matter how you disagree with what your hearing.
These ideas represent feedforward.
4. Listen attentively to the suggestions. Take notes if you like. Your only ground rule:
You are not allowed to judge, rate, or critique the suggestion in any way. You can't
even say something positive, such as, "That's a good idea." The only response your
permitted is, Thank you.
Planning To Succeed
1) Decide on an outcome you would like to have
Keep it fairly simple at this stage
2) Now, make a large picture of you and those people in your life who are important
to you enjoying this outcome
3) Move the picture back; make it really big, and then start adding detail to smaller
pictures between you and your outcome
If you try to put everything in the same picture, especially a still picture, its likely to
become cluttered. Therefore, move the picture back, make it really big, and then
start adding details smaller pictures between you and your outcome. These should
contain specific information about the actions needed to move you in your desired
direction. These should preferably be moving pictures; and you should be be clear at
each point how you would like that experience to feel.
4) When the entire sequence is in place, step into the beginning and run the
scenario, seeing, feeling everything you'd experience if it was actually happening
now.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Notice how it feels to be there, moving towards your objective. Make sure that each
transitional picture gets bigger, brighter and more detailed the closer you come to it.
5) Repeat the exercise several times a day
This is an extract from Richard Bandler and Garner Thomson's The Secrets of Being
happy.
Rapport exercises
Also refer to Section 3 page 25
What is rapport?
Watch the 2 people up front
Do you think they are in rapport? How do you know? Discuss and report back to the
group.
Rapport Movement
Stand in a triangle.
B and C move
outside hand.
their
A
matches
the
movement of both B
and Cs outside hand
with his Right and left
hand. B and C move
just fast enough to keep
A on his/her toes but
not too fast!
Your partner sits in a comfortable posture. You walk in from behind or to one side of
them, taking a moment to notice how they are sitting. When you sit, relax into a close
match to their posture.
Did it feel OK?
Mismatching
Loosely match each others posture- t heres no need to be too precise. Start a
conversation about anything- the weather, sport, your jobs etc.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
h
i
s
/
h
e
r
t
o
e
s
b
u
t
n
o
t
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Perceptual Positions
Ask your partner for an experience that they would like to have a different
perspective on, learn more about, think differently about or just feel better about.
This works well with experiences of personal interactions such as presentations or
conversations.
The exercise can be done standing or sitting, whatever helps your partner to recall it
most easily. A could arrange chairs or other furniture accordingly, just as in the
original scenario.
Ask your partner to recall that memory and run through it, recalling every detail as if
it were happening right now. Help your partner to fully associate and run the whole
sequence through from start to finish. This is 1st position.
Now ask your partner to walk over to where the other person was, and step into their
position. In this 2nd position, your partner watches the whole sequence again,
watching and hearing themselves as if they are the other person .Ask your partner
for any new information or insight they have in this position. Ask your partner how
they feel watching and listening to themselves.
Now have your partner walk over to a 3rd position on the other side of the room. If
they have difficulty dissociating from the emotional content of the memory, you can
ask them to imagine stepping outside of the room and watching through a window,
as a casual onlooker. Ask them to watch the whole sequence again, paying attention
to the interaction between position 1 and 2. Ask them for any new information or
insight they have in this position. Ask how they feel watching and listening to the
interaction between the two people in the room, and to note how the other person
seems to be responding.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Meta mirror
Choose a situation where the relationship was difficult, step into 1st position and
name what they do to make it difficult. Use a one word adjective e.g. aggressive
Go to 2nd position and name what you do which is the other half of the relationship.
Use a one - word adjective e.g. cowering
Go to the 3rd position and describe the relationship is it complementary or
symmetrical?
Complementary = acting differently, e.g. one shouting one quiet
Symmetrical = acting the same e.g. both shouting
What are you doing to maintain it?
What are you doing to change it?
Go to a 4th position and describe how you relate to yourself - are you being critical or
supportive of yourself (looking at the way 3rd looks at 1st position)
Step from 3rd to 1st taking the state 3rd back with you to 1st. Fully associate into 1st
position. Notice what happens.
Step from 1st to new 3rd and ask whats this like now?
Move from 3rd back to 2nd, taking that state and experience with you.
Move from 2nd back to 1st, taking that state and experience with you.
Now put them all into 1st and look at the other person. What happens now?
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Meta Model
Take it in turns to read out the problem statement and respond using the specific
Meta Model structure indicated. Each structure will be demonstrated first.
Unspecified Nouns
Example I want a change
Response What change, specifically?
I want a change
Im enjoying this
Its terrible
I want a computer
I need it now
Get me a sandwich
I read it in a magazine
Unspecified Verbs
Example She rejected me
Response How exactly did she reject you?
He did it
My boss ruined me
I like him
Im running on empty
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Lets go!
Nominalisation
Example I want recognition
Response How do you want to be recognised
We have made our decision
Theres no relationship
Failure worries me
I want publicity
We shouldnt do that
You must turn your mobile off in the
office
They say you should do more exercise
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Help me
Im fed up
Im sad
We can manage
He is wrong
Its perfect
I know
I feel curious
I dont want to
Never again
He cant
Stop it
Comparative Deletions
Example Our new product is more effective
Response More effective than what?
Response More effective than when?
Its for the greater good
NLP is better
Green is calmer
Blue is better
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Complex equivalence
Example Hes silent..He doesnt like what Ive done
Response How do you know that his silence means he doesnt like what youve
done
Lost performance
Example its disaster to be made redundant
Response Who is being made redundant
Response Who is saying its a disaster?
People make mistake
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Mind reading
Example you dont rate me
Response How do know that I dont rate you?
Response what leads you to believe that?
I know you dont believe me
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Universal Quantifiers
Example He never listens to me
Response Never?
Response was there ever a time when he did?
Nobody likes me
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
I cant relax
I cant sleep
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
I could do it if I tried
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Hypnosis exercises
Thats right exercise
One person starts a brief presentation, members of the group interrupt (individually).
The person replies thats right (in rapport with the person who asked the question)
and moves on.
Interruptions can get more creative as the exercise progresses!
Trance exercises
Remember setting the scene, outcomes, belief, voice tone, language pattern and
technique
Common experience exercise
Discuss common natural trance experiences or any common experience that may
be useful for inducing trance e. g. not seeing your keys even though theyre in front
of you, driving to somewhere you know rather than where you want to go, cutting
yourself and not noticing it until later, fantasizing during a dull lecture or presentation,
eating a really nice sweet- but not noticing it as youre in a deep conversation.
Trance suggestions
Work out some suggestions or questions that you would like to have made to you as
part of a trance induction.
e. g. you can relax easily from now on
Tomorrow you will notice something really beneficial for you
You have already learnt the solution to your challenge, you will realise the answer at
the right time for you
As you discover that you have started to let go of those feelings you will become
really excited about the possibilities in the future
How does your unconscious mind already know how to solve this problem?
Is it right to solve this now or simply take the first step
Have you noticed how quickly you will achieve this, easily?
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
NLP presuppositions
Ask your partner to describe a problem with another person.
Ask your partner which 2 NLP presupposition he/she would like to explore.
Indicate the location of first presupposition on the ground, asking your partner to step
into the presupposition only when he/she is prepared to believe it through all their
senses.
Your partner steps on the presupposition how does the problem change?
The ability to change the process by which we experience reality is more often
valuable than changing the content of our experience of reality.
Its easier to change your perception of the world than it is to change the world.
The meaning of the communication is the response you get.
Judge your communication by what other people do, rather than what you think you
say.
All distinctions human beings are able to make concerning our environment
and our behavior can be usefully represented through the visual, auditory,
kinaesthetic, olfactory, and gustatory senses.
Everything that is in your head a picture, sound, feeling, smell and taste.
The resources an individual need in order to effect a change are already within
them.
Your client already has everything they need in order get what they want.
The map is not the territory.
The representation that you hold of the real world is just a map, its not the real
thing (whatever that is) so any experience you have is a deleted distorted,
generalized version of what really happened, and anyone else will have a different
experience.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Kinaesthetic timeline
Ask your partner if he/she has something they would like to investigate in the future.
Ask your partner where their future and past are, imagined as a line which maybe
forward and behind or side to side
Ask your partner to walk to a position in time when the issue is completely solved,
and then to a position a little further in the future when the client can feel really good
about it.
Ask your partner how that feels.
Ask your partner to walk to a time when the problem is long solved and forgotten
about.
Ask your partner how that feels.
Ask your partner to walk slowly back to the present day, collecting up all the useful
experience and learning, bringing it all back and integrating it into the present day.
Visual timeline
As for the kinaesthetic timeline, but instead of walking, just ask tour partner to
imagine seeing their timeline and to see a goal somewhere in the future.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Down:
Same:
Milton model
Is it hypnosis? Is it trance? Is it just a random selection of meaningless words? Is it a
selection of powerful post hypnotic suggestion with amnesia built in? You could just
trust your unconscious mind to take on board only those ideas and words that help
you achieve whats important to you far quicker than you thought possible. Up to
now. That is, isnt it?
Also refer to Section 3 page 42-55
Make a list of:
10 unspecified verb phrases
You can
10 unspecified referential index
This can easily be learned
10 ordinal numerals
You may wonder which of your hands will
feel warm first
10 awareness predicates
Do you realize that your conscious mind
already knows the answer?
10 commentary adjectives and adverbs
How easily can you begin to relax?
10 negative commands
Dont relax too soon
30 phonological ambiguities
Red/read,
Weight/wait,
annoys/a noise,
see/sea etc.
10 deletions
You are curious
10 mind reads
I know that you are wondering
10 lost performance
Relaxation is so good
10 nominalization phrases
You will gain new insights
10 subordinate clauses of time
You can relax after you breathe in
Prepare the opening lines of a presentation using 3 or 4 of the above language
patterns. Speak them with absolute confidence. The audiences role is to clap at the
end and induce a positive anchor about presenting!
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Who I am
What is true for me
What I am able to do
What I am doing
Where I am, the world around me
Modelling
Decide what you want to be good at. Decide who is really good at it, and discover
from them one or two distinctions that will improve your performance and the
performance of anybody reading the report. Ideally record the conversation and see
them in action.
Discuss the following and report back:
What is worth modelling?
Who is worth modelling?
How would you get to see them? how can we help?
What questions could you ask?
Assume the minimum you want to know is their outcomes, where they do it, what
they do, what skills they have, what they believe while theyre doing it and do they
have a higher purpose. Also how they know theyve been successful.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Words
Questions
Active
Do it, jump in, get it done, dont
wait, just do it, now, right away
(just does something!)
How did you know to do x?
Reactive
Think about, wait, analyse,
consider, might, maybe, find out,
learn more, think it through
Motivation direction
When a person is motivated to take action, is it towards opportunities or away from
potential problems. Note carefully: this is not about moving away from fear away
from is a good feeling too!
Words
Questions
Response
Towards
Attain, obtain, have, get,
include, Achieve, do, outcome,
result
How did you know to do x?
So that I can..
Away from
Avoid, prevent, eliminate, solve,
get ride of, in case, so we dont
have to
So I dont have to.
Motivation source
Does the person find motivation and decision criteria inside their own beliefs or in the
world and people around them?
Internal
External
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Questions
Response
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Words
Questions
Response
Options
Opportunities, variety,
possibilities, lots of choice,
break the rules, do it different,
new, change
How do you do x?
Sometimesusually
Procedures
The right way, how to, tried and
tested, speak in procedures:
first, second, third, then, next
etc.
First I, then Ibefore, after,
next
Working Scope
What size of information does the person handle best? The big picture or the detail?
Words
Questions
Response
Specific
Exactly, precisely, specifically,
gives lots of detail
You tell me how to do x?
Starts at the beginning, goes
through step by step
General
The big picture, essentially, the
point is, in general
Starts at the end and works back
or starts at an abstract level and
works down in levels of detail
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Words
Questions
Response
Self
Focus on the content or task
Other
The depth or rapport influences
them, They recognize others
states
Tell me about a great experience at work
Talks about tasks
Talks about people
Words
Questions
Response
Feeling
Choice
Intense, exciting,
Empathy, appropriate,
fantastic, amazing,
makes good sense,
awful, dreadful,
feels right, restrained,
scary
interesting
Who gives you a problem at work?
Goes into emotion
Both emotion and
logic, Feelings and
because
Thinking
Clear thinking,
logical, rational,
reality, hard facts
Logical analysis,
cause and effect,
because
Working style
What kind of environment allows the person to be most productive: working alone,
with others around or sharing responsibility?
Words
Questions
Response
Independent
You do it by yourself,
you alone, total
responsibility
Proximity
Co-operative
Youll be
Us, we all together
responsible,
share responsibility,
within a wider
do it together
team
Tell me about a work experience. What did you like about it?
Responsibility
Team Work
Sharing
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Working organization
How do people organize their work? Do they concentrate more on thoughts and
feelings, Or on ideas, systems and tasks?
Words
Questions
Response
Relationship
Task
Use peoples names, feelings,
Things, systems, the thing is,
thoughts, feel good, people like,
the goal is, process, task, talks
talks about relationship at work
about what they did
Tell me about a work experience. What did you like about it?
The people I worked with
The job I did, interesting work
Convincer channel
What type of information does a person need to gather in order to a start the process
of being convinced? What sensory channel gets the idea onto their radar?
See
Hear
Read
Do
Questions
See something
Be told about something
Read an article or story
Take action or experience themselves
How do you know someone else is good at his or her work?
Convincer mode
How dose a person gather criteria to support a decision?
No
examples
Automatic
Consistent
Time
Questions
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Hypnosis
Principles
Hypnosis
Hypnosis is a natural process. We drift in and out of hypnotic states all of the time.
Waking people up from not useful hypnotic states can be as much as help as getting
them into good states.
It is useful thinking of hypnosis as a further amplifier, giving us the opportunity to
improve the way we communicate and influence both with ourselves and others.
Basic principles
1. The power of ambiguity. If we give our clients a structure without any content,
they will often determine the most useful content for themselves to fill in the gaps.
This is often more useful than giving them the (or rather our) answer.
2. Shock and pattern interrupts are useful provided we lead them somewhere
beneficial afterwards
3. Pace and then lead. Start by referring to what is true in their world and then when
they accept what say we can lead them somewhere more useful
4. Anything that presupposes a hypnotic state often leads to it!
5. Utilisation. We can use anything thats happening. Were leading not fighting!
6. Fractionation. Many small pieces weaved into normal conversation work
exceptionally well.
7. Get into rapport, go into trance, and our client will follow
8. A deep hypnosis state can also be thought of as a state of deep rapport/deep
learning
9. In a hypnotic state we can often replace 'or' with 'and'
10. We are responsible for the impact of our communication and our clients well
being
Commands and Embedded Commands
What specifically do you want people to to? How do you want them to feel? The easiest
step sometimes is to ask/tell them directly,
eg: Stop, listen, feel good, enjoy, start now etc
They have more impact when:
1.
2.
3.
4.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Linkage Language
As humans we like to associate ideas, even when there is no logical association.
Something true in your clients reality and something else true and something else true
and command
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Storytelling
Stories have always been one the best ways to entertain, share knowledge and be a
catalyst for creativity and change. They tend to engage our unconscious thinking and
sidestep our critical reasoning. They are a marvelous delivery system for embedded
commands.
There are at least six basis storytelling approaches that are worth exploring. Real
stories are likely to be a combination of more than one, however someone using just
one has a significant impact on our communication.
Simple state change
Tell a story where the state of the characters in your your story match your audience.
Then in your story describe something that results in your characters moving to a
more positive state. If your audience has built rapport with your characters, they too
will move into that more positive state.
Provided you keep it plausible you do not need to explain the reason for state
change, its much effective to simply describe the states.
Teaching Tale
Use a story to explain the details of a successful and or unsuccessful strategy. Its
sometimes much easier to tell a story about someone exhibiting a series of useful
behaviours than telling them what to do.
For example at the beginning of a workshop you can tell the story of two delegates,
one who exhibits useful behaviours and attitude and gets great results and one who
exhibits destructive behaviours and fails.
Metaphor
Sometimes you can be much more direct by explaining the situation as a metaphor.
When talking to a group of directors who arent being helpful to each other, you tell a
story about a band of outlaws who lost everything because they didnt agree take the
right difficult decisions.
As mentioned you can often be much more direct when you're giving messages
inside a story.
State Strategy
This is particularly effective for therapeutic change, but may have a place in
business. Sometimes moving someone from for example, a depressed state to a
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
PRINCIPLE TWO: Listen to Your Lucky Hunches Lucky people make successful
decisions by using their intuition and gut feelings.
Sub-principles:
1: Lucky people listen to their gut feelings and hunches.
2: Lucky people take steps to boost their intuition.
PRINCIPLE THREE: Expect Good Fortune Lucky peoples expectations about the
future help them fulfil their dreams and ambitions.
Sub-principles:
1: Lucky people expect their good luck to continue in the future.
2: Lucky people attempt to achieve their goals, even if their chances of success
seem slim, and persevere in the face of failure.
3: Lucky people expect their interactions with others to be lucky and successful.
PRINCIPLE FOUR: Turn Your Bad Luck Into Good Lucky people are able to
transform their bad luck into good fortune.
Sub-principles:
1: Lucky people see the positive side of their bad luck.
2: Lucky people are convinced that any ill fortune in their life will, in the long run,
work out for the best.
3: Lucky people do not dwell on their ill fortune.
4: Lucky people take constructive steps to prevent more bad luck in the future.
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk
Business NLP Ltd, Copyright 2015, PPI House, 120 Porthcawl Green, Tattenhoe, Milton Keynes
MK4 3AL United Kingdom, +44 (0) 1908 506563, [email protected]
http://www.business-nlp-training.uk