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A regression analysis was conducted to predict customer attitude toward a bank based on reliability, responsiveness, assurance, empathy, and tangibles. The model was statistically significant and explained 91.3% of the variance in customer attitude. Reliability and responsiveness were significant predictors of customer attitude, while assurance, empathy, and tangibles were not significant predictors.

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Dhoni Khan
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© © All Rights Reserved
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Download as RTF, PDF, TXT or read online on Scribd
12 views

Output

A regression analysis was conducted to predict customer attitude toward a bank based on reliability, responsiveness, assurance, empathy, and tangibles. The model was statistically significant and explained 91.3% of the variance in customer attitude. Reliability and responsiveness were significant predictors of customer attitude, while assurance, empathy, and tangibles were not significant predictors.

Uploaded by

Dhoni Khan
Copyright
© © All Rights Reserved
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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SAVE OUTFILE='C:\Users\A T T I T U D E\Documents\Final report.sav' /COMPRESSED.

REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Attitude
/METHOD=ENTER Reliability Responsiveness Assurance Empathy Tangibles.

Regression
Notes
Output Created

18-Mar-2012 04:44:00

Comments
Input

Data

C:\Users\A T T I T U D E\Documents\Final
report.sav

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working Data File

20

Definition of Missing

User-defined missing values are treated as

Missing Value Handling

missing.
Cases Used

Statistics are based on cases with no missing


values for any variable used.

Syntax

REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Attitude
/METHOD=ENTER Reliability
Responsiveness Assurance Empathy
Tangibles.

Resources

Processor Time

00:00:00.000

Elapsed Time

00:00:00.016

Memory Required

2684 bytes

Additional Memory Required for


Residual Plots

0 bytes

[DataSet1] C:\Users\A T T I T U D E\Documents\Final report.sav

Variables Entered/Removedb
Model
1

Variables Entered Variables Removed

Method

Tangibles,
Responsiveness,
.

Reliability,

Enter

Empathy,
Assurancea
a. All requested variables entered.
b. Dependent Variable: Attitude toward bank

Model Summary
Std. Error of the
Model

R Square

Adjusted R Square

Estimate

.956a

.913

.827

.42006

a. Predictors: (Constant), Tangibles, Responsiveness, Reliability, Empathy,


Assurance

ANOVAb
Model
1

Sum of Squares

df

Mean Square

Sig.

Regression

9.300

1.860

10.541

.011a

Residual

.882

.176

Total

10.182

10

a. Predictors: (Constant), Tangibles, Responsiveness, Reliability, Empathy, Assurance


b. Dependent Variable: Attitude toward bank

Coefficientsa
Standardized
Unstandardized Coefficients
Model
1

Std. Error

(Constant)

-6.249

2.856

Reliability

.753

.227

Responsiveness

1.035

Assurance

Coefficients
t

Sig.

-2.188

.080

.604

3.312

.021

.338

.770

3.063

.028

-.251

.359

-.232

-.699

.516

Empathy

.236

.238

.234

.989

.368

Tangibles

.813

.478

.564

1.699

.150

a. Dependent Variable: Attitude toward bank

Beta

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