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2 Problem Oppertunities Objectives Constraints Matrix

The document outlines a project to create a client configuration tracking system to more efficiently manage client information. It identifies problems with the current hardcopy system such as disorganized and difficult to find information. The objectives of the new system are to eliminate hardcopy filing, create a searchable database, and integrate it with barcode scanning. It also notes a notebook system for tracking technical information has completeness and accuracy issues. An opportunity for an intranet application is identified to securely distribute key information to employees. Constraints on the new system require it be platform independent and secure to prevent unauthorized modifications.

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48 views2 pages

2 Problem Oppertunities Objectives Constraints Matrix

The document outlines a project to create a client configuration tracking system to more efficiently manage client information. It identifies problems with the current hardcopy system such as disorganized and difficult to find information. The objectives of the new system are to eliminate hardcopy filing, create a searchable database, and integrate it with barcode scanning. It also notes a notebook system for tracking technical information has completeness and accuracy issues. An opportunity for an intranet application is identified to securely distribute key information to employees. Constraints on the new system require it be platform independent and secure to prevent unauthorized modifications.

Uploaded by

api-312551746
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Project:

Client Configuration Tracking System

Project Manager:

Created by:

Jack Barry

Last Updated by:

Billy O Donovan

Date Last Updated:

17/11/15

Date Created:6/11/2015

Anna Kelly

PROBLEMS, OPPORTUNITIES, OBJECTIVES AND CONSTRAINTS MATRIX

CAUSE AND EFFECT ANALYSIS

Problem or Opportunity

1. Hardcopy ring binder


on each client
information leading
inefficient

Causes and Effects

1.

Information is

SYSTEM IMPROVEMENT OBJECTIVES

System Objective

1.

disorganized
and difficult to

2.

find.

3.

Eliminate hard

System Constraint

1.

System must

copy filing system.

be platform

Create a

independent and

searchable

accessible from all

database to solve

desktops and

disorganization

remote locations.

Integrate database

2. New system must

with barcode

be secured to

scanning

prevent
unauthorized data

1. Notebook for

1. Information is

1. Integrate with

1.

modifications.
System must be

tracking usernames,

disorganized

searchable

platform

passwords, IP

and difficult to

database.

independent and

addresses and port

find.

numbers has
problems with
completeness and
accuracy.

2. Eliminate current
notebook system.

accessible from all


desktops and
remote locations.
2. New system must
be secured to

prevent
unauthorized data
modifications.
1. Opportunity of an
Intranet application

1. Secure way of

1. Allow employees

3. Intranet must run

distributing key

to input changes in

on in house web

information to

real time

server and connect

employees

2. Provide on line

to master database.

listing of vital
information about
customers
accessible to all

1. Employees unable to

1. Responsible

employees.
1. Online system

1. System must be

quickly respond to

employee

allowing clients to

platform

client problems and

unable to

enter their own

independent and

service requests over

respond to client

requests.

accessible from all

phone.

in good time.
2. Other,
inexperienced
employee deals

2. IT employees able

desktops.

to enter service

2. Must ensure

requests.
3. All IT employees

system
automatically

with client

able to view list of

marks a service

problem.

service requests

request as resolved

3. Problem often
dealt with
inefficiently.

and take next one.

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