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Customer Satisfaction Survey Form

This customer satisfaction survey form asks customers to rate a company on quality, delivery, and service parameters from the given period. It requests ratings on factors like fitment, dimensional accuracy, product finish, packing, test certificates, meeting targets, on-time delivery, lead times, response to complaints, transport, response to queries, overall satisfaction, and suggestions for improvement. Customers are to sign and date the completed form.

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463 views1 page

Customer Satisfaction Survey Form

This customer satisfaction survey form asks customers to rate a company on quality, delivery, and service parameters from the given period. It requests ratings on factors like fitment, dimensional accuracy, product finish, packing, test certificates, meeting targets, on-time delivery, lead times, response to complaints, transport, response to queries, overall satisfaction, and suggestions for improvement. Customers are to sign and date the completed form.

Uploaded by

Anonymous qRbPsLpuN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Satisfaction Survey Form

KR/MKT/R/04-02

We value your opinion of us. Please take some time to fill this Customer Satisfaction Survey Form
to understand your opinion on various factors and serve you better. Please send us your rating for the given
period.
From

Period :

To

Your Rating on our QUALITY PARAMETERS


1

Fitment

Dimensional accuracy as per drawing/ Specifications

Product Finish

Packing of our material

Issuing Test Certificates, as required

Your Rating on our DELIVERY PARAMETERS


6

Meeting overall monthly targets

On-Time Delivery

Lead time for Development of New Products

Your Rating on our SERVICE PARAMETERS


9

Response to Customer Complaints

10

Mode of Transport

11

Response to your queries

12

Overall Rating
Overall Satisfaction

Any Suggestions for Improvement :

Customer Representatives Signature with Date & Seal :

Below Par (1)

Average (2)

PARAMETER

Good (3)

S. No.

Excellent (4)

Rating (pls. Tick)


Any Suggestions /
Comments

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