Touch POS System

Point-of-Sales & Backoffice

User Manual

HRS Marketing Pte Ltd

28 Sin Ming Lane
#06-136 Midview City
Singapore 573972
Tel: 6252 3393
Fax: 6659 4240
Technical (24 hrs) helpdesk: 6252 5792
Websites:
www.hrsmarketing.com / www.raptorpos.com
07/01/2010 Ver.4.01

Content
1. POS Software
1.1. Operator Sign in
1.1.1. Open Table
1.1.2. Open Auto Table
1.1.3. Alphanumeric Table
1.2. Edit Number of Covers
1.3. Item Sales
1.4. Void
1.4.1. Void Item
1.4.2. Void All Items in the bill
1.5. Discount
1.5.1. Item Discount
1.5.2. Bill Discount
1.5.3. Open Discount
1.6. Change Sales Type
1.7. Check PLU Price or Default Price Shift
1.8. Recipe Check
1.9. Hold Table
1.10. Transfer Table
1.11. Transfer Operator
1.12. Split Bill
1.13. Membership
1.14. Pre-Settlement Bill
1.15. Sent Items to Kitchen Printer
1.16. Open a Table on Hold
1.17. Adjust Bill
1.18. Change TableNo
1.19. Divide Bill
1.20. FOC Item
1.21. Reports
1.22. Split Quantity
1.23. Settle the Bill
1.23.1. Cash Payment
1.23.2. Other Tender Types
1.23.3. FOC
1.24. Reprint Bill
1.25. Kitchen Talk
1.25.1. New Kitchen Message
1.26. Points Redemption
1.26.1. Find Redemption Items
1.27. Price Shift
1.28. Tax Exempt
1.29. Promotion
1.29.1. Promotion
1.29.2. Members Only Promotions
1.29.3. Automatic Promotions
1.30. Zero Sales
1.31. Table Reservation
1.32. OP BILL
1.33. Bill Adjustments
1.34. View Transactions
1.35. Refund

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1.35.1 Refund by Bill

1.35.2 Refund by item
1.36. Go to Management Mode

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2. Back Office Software

2.1. Login
2.2. PLU List
2.2.1. Group
2.2.2. Department
2.2.3. PLU
2.2.4. Modifier
2.3. Menu
2.4. Menu / Item Layout
2.5. Table Management
2.6. Functions
2.7. Discount
2.8. Media
2.9. Membership
2.10. Member Payments
2.10.1. Credit Payments
2.10.2. Cash Topup
2.10.3. Refunds
2.11. Promotion
2.12. Employee Details
2.13. Operators
2.14. POS Settings
2.14.1. POS Settings
2.14.2. Receipt Layout
2.14.3. Tax Details
2.14.4. Others
2.14.4.1. POS Defaults
2.14.4.2. Menu Level
2.14.4.3. Sales Area
2.14.4.4. Sales Category
2.14.4.5. Shift Details
2.14.4.6. Printer Details
2.14.4.7. Kitchen Printer
2.14.4.8. Assign KPs
2.14.4.9. Refund Type
2.14.4.10. Utilities
2.14.4.10.1. BackUp Database
and Clear Sales
2.14.4.10.2. FOC Tracking
2.14.4.10.3. Repair
2.14.4.10.4. Change Receipt No
2.14.4.10.5. Kitchen Talk
2.14.4.10.6. Disc/Prmn Remarks
2.14.4.10.7. Void Remarks
2.14.4.10.8. PLU Sell Time
2.14.4.10.9. Cash Template
2.14.4.10.10. Cover Tracking
Setting
2.14.4.10.11. Scroll Text

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2.15. Cost Center

2.16. Reports
2.16.1. Sales Report
2.16.2. Member Report
2.16.3. More Report
2.17. User Account
2.18. Card & Voucher
2.18.1. Voucher
2.18.2. Card
2.19. Bottle Management
2.20. Cost Center
2.21. Journals
2.22. Stock
2.22.1. Adjust In/Out Stock
2.22.2. Stock Transfer
2.22.3. Stock Report
2.22.4. Utilities

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1. RAPTOR POS Home

Double click on RaptorPointOfSales on the desktop.

Below screen appear:

Click on "Continue"

Swipe your Membership Card or Key in your Login PIN.

Click on "OP/SGN-IN"

1.1. Open Table

Home

1.1.1. Open Table

Key in the Table Number and click on "TABLE/HOLD"
If "Force Cover" property is ON, the system will ask you to key the number of covers.
Then key in the number of Covers and Click on "Select".

1.1.2. Open AutoTable

Click on Number 0 on the num pad then click on "TABLE/HOLD". ". If "Force Cover" property is ON,
the system will ask you to key the number of covers. Then key in the number of Covers and Click on
"Select".

1.1.3. Alphanumeric Table

Click on "TABLE/HOLD" you will get another screen to key in the TableName.

Now you can key in the Table Name. Use shift key to get small char.

1.2. Edit number of Covers

Key in the number of Covers and then Click on "Cover".

1.3. Item Sales

Click on any Item
By default quantity is one. If quantity is more than one, key in the quantity and then click on the Item.
OR
Key in the Quantity
Click on "Qty"
Key in a PLU Number
Click on "PLU"
Whenever you select an Open PLU system will prompt you to key in the Price

Key in the price and then click on "Select".

If the numbers of items or menu are more than one page you can view the other pages by click Menu
Arrow up and Arrow Down or Item Arrow up and Arrow Down.

1.4. Void

Home

1.4.1. Void Item

Select Item and Click on "VOID". (This is call selective void)
Click on "VOID" without selecting any items, it will void the last item. (This is call last void)
When you VOID an item the Item Discount given to that Item also will be recorded as Void.

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1.4.2. Void All Items on the Bill

Click on "FUNCTION"
Click on "ALL Void"

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1.5. Discount

Home

1.5.1. Item Discount

Select an Item.
Click on "DISC"
Click on the desired Item first followed by Discount Amount or Discount percentage if required as per the
setting you had done for the selected Discount Type.

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1.5.2. Bill Discount

Click on "DISC"
Click on the Bill Discount Amount or Discount percentage if required as per the setting you had done for
the selected Discount Type.
*Note: System will not allow you to do any more transaction after a Bill Discount so make sure that you
had key in all Items Before you give a Bill Discount.
For a fixed Amount/Percentage type of discount you don't have to key in the Amount/Percentage. But for
Open discount types you must key in the Amount/Percentage.
If you want to do any transactions after a Bill Discount then you can Void the Bill Discount and then do the
transactions.
You are allowed to void any Item Discount before a Bill Discount. You can void a Bill Discount at any
Time before you settle the Bill.
1.5.3. Open Discount
Open Discount can be a Bill Discount or an Item Discount. It can be in Amount or in Percentage.
The only difference is Amount or Percentage is not predefined so you must key in it before you click on the
Discount.

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1.6. Change Sales Type

Home

Click on the Default SalesType (e.g. DINE IN). System will popup another screen with existing Sales
Type.
Click and select one.

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1.7. Check PLU Price or Default Price Shift

Home

Click on the Default Sales Type (e.g. DINE IN). System wills popup another screen with existing Sales
Type. Click on the first button "PRICE CHK ON". Now the Sales Type's button will be replaced by a
caption "PRICE CHK ON". Click on any Item to get the Price and Default Price Shift. System will not
allow you to do any transaction in this Mode. To continue with the sales change the Sales Type to the one
which you want it to be (e.g.DINE IN).

1.8. Recipe Check

Home

Click on the Default Sales Type (e.g. DINE IN). System will popup another screen with existing Sales
Type. Click on the second button "RECIPE CHK ON". Now the Sales Type's button will be replaced by a
caption "RECIPE CHK ON". Click on any Item to get its Recipe Details. System will not allow you to do
any transaction in this Mode. To continue with the sales change the Sales Type to the one which you want
it to be (e.g. DINE IN).
1.9. Hold Table

Home

Just click on the button "TABLE/HOLD" to hold the open Table.

Key in a Table Number and then click on button "TABLE/HOLD" to hold the open Table and open a new
Table.

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1.10. Transfer Table

Home

Open the Table to be transferred to another Table.

Key in the Table Number to which the old Table is to be transferred.
Click on FUNCTION
Click on Transfer Table
Only the Operators got "Transfer Table" permission is allowed to do this. (If you cannot find the function
you must create the function from the BackOffice Module)
1.11. Transfer Operator

Home

Open the Table to be transferred to another Operator.

Key in the Operator Number to which the Table is to be transferred and then click on FUNCTION
Click on "TRANS OP"
Only the Operators got "Transfer Operator" permission is allowed to do this. (If you cannot find the
function you must create the function from the BackOffice Module)
1.12. Split Bill

Home

Click on "FUNCTION"
Click on "Split Bill"
You will get the below screen:

Just click and drop the items, as you want to split. If you want to remove any Split, click on the split you
want to remove and then click on "Remove Split". You are allowed to remove only empty splits. If you
want to hold all splits in a Split Bill just click on "Hold". You can continue your sales with any of the split

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by just clicking on the button with the split name title just above the split. If you click on close the system
will allow you to continue with the last split you had selected.
1.13. Membership

Home

Swipe the MembershipCard or Keyin the membership number. If the Membership is valid System will
popup a window with Members name.

Touch the window to continue.

System will give Memberpoints for the Bill Amount plus extra items (if any). System will check for valid
Member promotion allowed for the Member and update the Bill with promotions and refresh the Discount
amount.

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1.14. Presettlement Bill

Home

Click on "Print Bill when a Table is opened.

1.15. Sent Items to Kitchen Printer

Home

Click on "TABLE/HOLD"
System will send all Items, which are not sent to the predefined kitchen printers. If you Receipt printer are
set as Dual Function printer everything will be printed in the kitchen printer itself.
1.16. Open a Table on Hold

Home

Key in the Table Number.

Click on "TABLE/HOLD"
1.17. Adjust Bill
Click on "FUNCTION"
Click on Adjust Bill
Follow key in the price and click on Select.

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1.18. Change TableNo

Open the table you want to change.
Click on View Trans
Select the table follows by Click on Open
Below screen will appear:

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Click on "FUNCTION"
Enter the new table number.
Click on Change TableNo

8 is the table you

want to transfer to.

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1.19. Divide Bill

Click on "FUNCTION"
Click on Divide Bill
Key number of bill you want to split
Click on Select

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1.20. FOC Item

Click on "FUNCTION"
Select the Item.
Click on FOC Item
The price of the item will become $0.00.

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1.21. Reports
Click on "FUNCTION"
Click on Reports

Select any report and click on Preview. Then you can see the below screen:

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1.22. Split Quantity

Click on "FUNCTION"
Click on "Split Quantity"
Below Screen Appear:

Please key in the Number of Quantity to be

Split for -> Saba Oshizushi

Key in the number

Click on "Select"

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1.23. Settle the Bill

Home

1.23.1. Cash Payment

Enter the amount given.
Click on "Finalize Cash"
System will settle the Bill for the Bill Amount and Print the Bill showing the changes on the POS screen.
1.23.2. Other Tender Types
Click on "TENDER"
System wills popup a Window with all existing Tender Types.
If the amount is predefined just click on the desired Tender Type else key in the amount and then click on
the tender type. You can choose more than one tender type (e.g., Cash & Master Card) in one Bill. If the
Amount is more than bill amount and it is set to over tender as TIP then system will consider balance
amount as TIP else system will consider the balance amount as Change to be given back to the customer.
To cancel a payment, select the payment and click on "Remove Payment". Once you finished click on
"Back to Main" to get back the Main Screen.

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1.23.3. FOC
Click on "TENDER"
System wills popup a Window with all existing Tender Types.
Click ON "FOC".
System wills popup a Window with all existing FOC Types.

Click on the desired FOC type to settle the Bill and Print the Bill. Once you finished click on "Back to
Main". Once you done, system get back to the Main Screen.

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1.24. Reprint Bill

Home

Click on "PRINT BILL" when there is no Table opened.

System will prompt you for the Receipt Number.

Key in the Receipt Number

Click on "Enter" to continue.
*Note: If the Receipt number is valid and operator got the permission to Reprint a Bill system will reprint
the Bill.

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1.25. Kitchen Talk

Home

Click on "FUNCTION"
Click On "Kitchen Talk"
System wills Popup a screen with all existing Kitchen Messages.

Select a Message and Click on "Send Message". If your receipt printer is set as ""Dual Function"" printer
the message will be printed on you Receipt printer otherwise you will get an option to choose a kitchen
printer. Select a kitchen printer and then click on ""Sent Message"".

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1.25. 1. New Kitchen Message

If you want to create a New Kitchen message
Click on "New Message" in "Kitchen Talk" screen.
System wills Popup another screen to key in the Kitchen Message.

Key in the message and then click "Enter". If your receipt printer is set as ""Dual Function"" printer the
message will be printed on you Receipt printer otherwise system will popup a screen with existing Kitchen
printers so that you can choose a printer and sent the Message. If you are using your Receipt printer as
kitchen printer and you don't have any other kitchen printers then the Kitchen printer list will be empty. Just
click on "Sent Message" to send the Message.

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To cancel the Kitchen message just click on "Cancel" before you sent the message to Kitchen.
1.26. Points Redemption

Home

Open a Table.
Click on "FUNCTION"
Click on "REDEEM POINTS"
System will prompt you to swipe the Membership Card on Key in the Membership number. And click on
"Select" to continue. If the Membership Number/Card is valid then system will display the Members
Name. Click on to continue. System wills popup a screen with all redemption Items, Members Name and
Points balance.
To redeem an Item, select an item and click on "Select". If the quantity is more than one you must key in
the quantity before you click on select.

1.26.1. Find Redemption Items

Touch on the required Button (eg. Touch on "A" to list all PLU's starts with "A").
OR
Key in the PLUNumber and click "PLUNo".

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1.27. Price Shift

Home

Click on "FUNCTION"
Click on "PRC Shift 2"
Price will go price 2 and will stay on if stayon setting is on.

1.28. Tax Exempt

Home

This function is to exempt "Service Charge".

Click on "FUNCTIONS"
Click on "Tax Exempt"

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1.29. Promotion

Home

1.29.1. Promotion
This is only for promotions which are not Members Only /Automatic.
Click on "FUNCTION"
Click on "PRMN"
System will give you a choice of all promotions which are not Members Only /Automatic. Select one.

1.29.2. Members Only Promotions

When you swipe the membership card system will look for any promotions allowed for the Member on that
day and time. If it found one it will be applied to the sales.
1.29.3. Automatic Promotions
When you do sales system will look for any promotions allowed on that day and time. If it found one it will
be applied to the sales.

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1.30. Zero Sales

Home

Click on "FUNCTION"
Click on "Zero Sales"
It is useful to open the Cash Drawer without any transaction.
Special permission to do "ZeroSales" required.

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1.31. Table Reservation

Home

Click on "FUNCTION"
Click on "TBL RESERVATION"
You will get current days reservations. You can refresh it for s selected date's reservation / TableNo /
Name.

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1.31.1. Add
Click on "Add".
Key in all the details.
Click on "Ok" to save the record and close the window.
Click on "New" to save the record and add a new record.
*Note: Optional field can be blanks.

1.31.2. Edit
Select the record to be edited.
Click on "Edit", Edit the details.
Click on "Ok" to save the record and close the window.
Click on "New" to save the record and add a new record.
1.31.3. Delete
Select the record to be deleted.
Click on "Delete"
1.31.4. Print
Select the appropriate record section criteria.
Click on "Print"

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1.31.5. OpenTBL
Select the appropriate record and open the reserve table.
Can only open the reserved table on the particular reserve day.
Click on "OpenTBL"

1.31.6. Add Deposit

Click on "Add" inside the Deposit section.
Key in all the details.
Click on "Ok" to save the record and close the window.
Click on "New" to save the record and add a new record.

1.31.7. Edit Deposit

Select the record to be edited.
Click on "Edit" inside the Deposit section, Edit the details.
Click on "Ok" to save the record and close the window.
Click on "New" to save the record and add a new record.

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1.31.8. View Deposit

Select the record to be viewed.
Click on "View" inside the Deposit section, View the details.
Click on Close" to save the record and close the window.
1.31.9. Void Deposit
Select the deposit record to be voided.
Click on "Void" inside the Deposit section.
Click on "Yes" when a confirmation window prompts out to void the deposit. The voided deposit will no
longer available for editing.

1.32. OP BILL

Home

To view the details of all finalized Bills on the Login Operator.

Click on "FUNCTIONS"
Click on "OP BILL

You can filter the list for a selected Receipt Number / Table Number / only Finalized / Only Not Finalized /
Only Printed / Only not Printed Transactions. You can also filter the list more with chosen Receipt Date
and POSID. Select the criteria and click on "Refresh" to refresh the List.
You are allowed to view a bill in detail or to print a bill from this Mode. To reprint a bill you must have
special permission of "Re Print Bill". You can also do Bill Adjustments.

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1.33. Bill Adjustments

Home

You must have the special permission for "Bill Adjustment".

Click on "FUNCTIONS"
Click on "OP BILL"
Select the Bill, which you wanted to edit.
Click on "View" You will get the Details of the Bill, which you had selected.

Select the Payment Type/Media of the bill, which you wanted to edit.
Click on "BILL ADJ"
Select a New Payment Type/Media.
Click on "Select"

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1.34. View Transactions

Home

To view the details of Finalized/Not Finalized/All Transactions,

Click on "FUNCTION"
Click on "VIEW TRANS"

You can filter it for only Selected Operators Transactions or for only Finalized/Not Finalized/All
Transactions.
You can print any Bill from this mode. You are allowed to View or Open any table on this Mode.
You can also open new table for order from this mode by clicking on "New Table".
You can click "Tender" to settle the bill.
You can only release table after payment has been made by clicking "Release Table". Make sure that the
table is not opened in other terminal.
You can only make refund of the settled bill by clicking on "Refund". Then, select the refund type and
click "Select". Close the window and confirm the refund. A refund receipt will be printed.

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You can re-print kitchen receipt by clicking "Kitchen Re-print" to select which Items from the order that
needs to be re-printed.

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1.35. Refund
1.35.1. Refund by one receipt (entire bill)
Click on "VIEW TRANS" and you will go to Transaction.

At the Transaction environment, click at the scroll down directly below the sales status, choose at the
Closed Tables and click on the "Refresh" button. Choose the "Rcptno" which you wanted to do the refund,
and then click on the "Refund" button at bottom right.

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The system will prompt you for the reason at the Refund Types environment. Once you select the reason,
the system will prompt you to confirm the refund of the selected receipt. After you have click "Yes" the bill
will be consider refund and your receipt printer will print out the refund receipt and this record will be
updated in your report.

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If you refresh your "Closed Table" status, you will find one new transaction, select it and click on the
"View" button on the bottom right, you will see the table shown below, and the "RFND" will appear at the
Mode column.

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1.35.2. Refund by Item

First you must assign a table for this refund transaction, assign any table by clicking a table in your table
management or enter any number at your number pad then click on the "Table/Hold" button. Key in any
number for the cover if system required. Click on the "RFND" button at the bottom

You will see the Refund Types environment pop out, select the reason.

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You come back to the main screen, choose the item you wanted to refund, click on the "FINALISE CASH"
button. The item will be refund. Your receipt printer will printer the refund item and your report will be
updated.

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1.36. Go to Management Mode

Home

Only Managers are allowed to do "Clear and Store".

Click on "MNGR"

Click on "System Setup"

BackOffice form will appear.

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2. Back Office Software

Home

There are two ways to go to Back Office Software.

Managers can access "Back Office Software" from the POS Screen (controlled by special permission).
Click on "MNGR"
Click on "System Setup"
You will get the login screen. Key in the login pin and proceed.
OR
Double click on "RAPTOR BackOffice" icon on the DeskTop.

Below Screen will appear:

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Click on "Continue..." to get the login screen.

2.1. Login

Home

Select maintenance Mode. Select a Menu Level (By default Menu level 1 is active). Key in your Login PIN
(this login PIN is different from Operators Login PIN. It is controlled by User account) and click on "OK".
You will get Back Office Main Screen.

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49

2.2. PLU List

Home

Click on "PLU" on the Main screen to get a list of existing PLUs.

Shortcut Button

By default you can see all PLU starts with "A". Click on other buttons to refresh the list for PLUs starts
with other alphabets. Or click on the button labeled "*" to view all. If you want to look for a PLU by PLU
Number / Name /Department click on the "Shortcut" button. It will change the PLU refresh mode.

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Click the Shortcut Button , u will see the below Screen.

Shortcut Button

Search Button

View PLU by Department: Click on "Dept". Select a Department. Click on "Search Button".
View PLU by Number: Click on "PLUNo". Key in the PLU Number you are looking for. Click on "Search
Button".
View PLU by Name: Click on "PLUName". Key in the PLU Name you are looking for. Click on "Search
Button".

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2.2.1. Group

Home

Click on "Group" button on the PLU List Screen. You will get a list of existing Groups (if any).

2.2.1.1. Add Group

Click on "Add"

Key in the "Group Name"

Click on "Ok" to save the record.
Click on "New" to add a New Group.

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2.2.1.2. Edit Group

Select a group and click on "Edit".
You will get the group details. Modify the details and click on "Ok" to save the modifications.
2.2.1.3. Delete Group
Select a group and click on "Delete".
2.2.2. Department

Home

Click on "Dept" button on the PLU List Screen.

You will get a list of existing Departments (if any). By default you will see all Departments starts with "A".
Click on any other button to refresh the department list as per your requirement. Click on the button labeled
"*" view all existing departments.

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2.2.2.1. Add Departments

Click on "Add"

Key in the all department details.

Click on "Ok" to save the record.
Click on "New" to add a new Department.
2.2.2.2. Edit Departments
Select a Department.
Click on "Edit"
Edit the department details.
Click on "Ok" to save
2.2.2.3. Delete Departments
Select a Department.
Click on "Delete"

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2.2.3. PLU

Home

Click on "PLU" on the Main screen.

2.2.3.1. Add PLU

Key in the PLU details

Click on "Ok" to update the record and close the window.
Click on "New" to add a new PLU.
2.2.3.1. 1. Price Level
Any PLU can have max. 10 price levels.

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2.2.3.1. 2. Enable/Disable Discount

If the check box "Discount" is checked it will be allowed to get a Discount otherwise discount are not given
to the selected PLU.
Once the check box "Discount" is checked, the check box "Disc Entitlement" will be enabled. There will be
a list of discounts that can be set to the PLU. Select the discount and click "Close".

2.2.3.1. 3. Individual KP
If the check box "Individual KP" is checked it will print Individual Print on assigned Kitchen Printer.
2.2.3.1. 4. Sold Out Item
If the check box "Sold Out" is checked it will let the cashier know that particular PLU is sold out.
2.2.3.1. 5. Weight
Only applicable if there is a digital weighing machine attached to the POS terminal. When the check box
"Weight" is checked it will capture the weight and auto-calculate the price for the PLU.
2.2.3.1. 6. Force Server
If the check box "Force Server" is checked it will prompt server id message box to keep track of sales made
of certain PLU links to any staff.
2.2.3.1. 7. Pop Up Menu
If the check box "Pop Up Menu" is checked, it will then pop out menu list for the cashier to choose which
type of PLU ordered by the customer.
2.2.3.1. 8. Open PLU
If the check box "Open" is checked it will be considered an open PLU. When you sell an Open PLU the
system will prompt you to key in the price.
And if you also checked on the open Description option, it will allow the user to enter the PLU Description.

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2.2.3.1. 9. Prep Item

If the check box "Prep Item" is checked it is considered as a preparation Item. Preparation items can be of
zero prices. You can control whether a preparation item should be printed on the receipt or not (POS
settings).
2.2.3.1. 10. Barcode with P/W
Not applicable at this region.
2.2.3.1. 11. PLU Tax Inclusive
If the check box "PLU Tax Inclusive" is checked it is considered that the price of the PLU is inclusive tax.
2.2.3.1. 11. PLU Time Range
If the check box "PLU Time Range" is checked, it will let the cahier know that the PLU is only available
for certain time range.
2.2.3.1. 12. Track Prep Item
If the check box "Track Prep Item" is checked, it will prompt out a menu to force the user to select at least
the minimum quantity of item set. The minimum and maximum value of number of Prep Item can be set
once the check box is checked.

2.2.3.1. 13. Rental Item

If the check box "Rental Item" is checked it is considered as a rental Item. Rental items are calculated in
second like the pool table time.
2.2.3.1. 14. Link Recipe to the PLU
If the check box "Recipe" is checked it will be allowed to link to a Recipe.
You must create the Recipe from the stock Module.
Key in the Recipe number or click on the Picture button to get a list of recipes.
*Note: In order to use the

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2.2.3.1. 15. Link Recipe to the PLU

Click on "PLUs using Selected Recipe" to select a Recipe.

PLU's using the selected Recipe:
Click on this button to view a list of PLUs using the same recipe.

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Click on "Close" to close the Window.

Once you link a recipe the Cost price will be set to the Recipes Avg. Cost else you must key in the Cost
price. (Profit/Loss report will be calculated based on this Value.)
2.2.3.1. 16. Link Menu

Home

If the check box "Lnk Menu" is checked it will be allowed to link to a Menu.
Key in the Menu number or
Click on the Picture button to get a list of Menus.

Key Number

Picture Button

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Double click on a Menu or click on "Select" to select a Menu.

2.2.3.1. 17. Kitchen Printer
You can decide to which printer the PLU should be printed.
Key in the kitchen printer number (1-9) in the boxes KP1/KP2/KP3.
2.2.3.1. 18. Discontinue a PLU
If the check box "Active" is checked the PLU is active.
Uncheck the check box to discontinue the PLU.
2.2.3.2. Edit PLU
Select a PLU from the PLU list and click on "Edit".
You will get the PLU details.
Edit the PLU details and then click on "Ok" to save the modifications.
2.2.3.3. Delete a PLU
Select a PLU from the PLU list and click on "Delete".

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2.2.4. Modifier
Click on "PLU" on the Main screen to get a list of existing PLUs. Click on "Modifier" tab.

Modifier Tab

2.2.4.1. Add/Edit Modifier

Click on the "Add" button to add new Modifier Message.
Select a Modifier Message to be edited, and then click on "Edit" button.
Below screen will appear to Add Edit Modifier Message.

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2.2.4.2. Delete Modifier

Select a Modifier Message to be deleted, and then click on " Delete " button.

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2.3. Menu

Home

Click on "Menu" to get a list of existing Menus.

By default you will see a list of menus starts with "A". Click on other buttons to refresh the Menu list, as
you need.
Click on the button labeled "*" to view all Menu.

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2.3.1. Add Menu

Click on "Add"
Below screen will appear:

Item Buttons

Butterfly Mouse Pointer

Key in the Menu Name.

Drag and drop the items to the Item Buttons (Make sure the mouse pointer has changed to a butterfly).You
can add PLU and also Menus to a Menu. You can get a list of PLU/Menu by just clicking on the
PLU/Menu option buttons. A find option is given to look for a PLU/Menu, as you need.
If the required PLU is not available you can add PLU from this screen. (Click on "Add PLU"). You can
also edit the PLU (click on "Edit PLU").
Use the Up/Down arrow to view other Menu pages.
2.3.1. 1.Remove an item from the Menu
Click on the Item button you want to remove.
Click on "Remove Item"

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2.3.1. 2. Change Back Ground Color

Select the button that you want to change and click on "Change BG Color ". A window of list of colours
will pop out. Drag and drop the colour to the Item Buttons (Make sure the mouse pointer has changed to a
butterfly).

If you want to get the colors of your choice, click on "Custom Colors".

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You can make any color you can do it so. Once you finish click on "Ok".
Drag and drop the selected color to the Item Buttons.
Once you finish click on "Close" to close the window or click on "New Menu" to add a New Menu.
2.3.1. 3. Activate/Discontinue a Menu
If the check box "Active" is checked the Menu is active.
Uncheck the check box to discontinue a Menu.
2.3.2. Edit Menu
Select the Menu from the menu list and click on "Edit"
2.3.3. Delete Menu
Select the Menu from the menu list and click on "Delete"
2.4. Menu / Item Layout

Home

You can drag and drop any Menu from the Menu list to the Menu Buttons or Item from the PLU list to the
Item Button of any of the Menu. The "Drag & Drop" check box in the Menu / PLU list should be checked
to enable the drag and drop mode. You can add items to the Menu from the menu module also. Click on
"Menu" to get the Menu List. Click on PLU to get a list of PLUs. Click on any Menu to view the Items.
Use the Up/Down arrow to view other menu pages when the button just above the arrows is labeled
"MENU". Use the Up/Down arrow to view other Item pages when the button just above the arrows is
labeled "ITEM". The selected Menus name will be displayed just above the menu section.

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2.4. 1. Change BG Color

You can change the background color of any Menu/Item. Just click on "Change BG Color".
Drag and drop the colors to the selected Menu/Item Buttons. You can create the colors of your choice also.
Click on "Custom Colors"
Once you finish click on OK. Now you can drag and drop this newly created color to the desired buttons.
(See "Change BG Color" in Menu Module)
2.4.2. Remove Menu/Item from the Menu/Item Layout
Select the Menu/Item to be removed from the Layout.
Click on "Remove Menu/Item".

2.5. Table Management Home

Click on "Table Management" on Main Screen

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2.5.1. Add Section

Click on "Add"

Key in the required details.

Click on "Ok" to save.
2.5.2. Edit Section
Select the section to be edited.
Click on "Edit"
Modify the details.
Click on "Ok" to save.
2.5.3. Delete Section
Select the section to be edited.
Click on "Delete"
2.5.4. Add/Modify Section Layout
Click on "Section Layout"
Below screen will appear:

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Table Name

You can change the Table Name by clicking on one of the table and type in the new Table Name and click
on "Ok".
You can delete table by clicking on one of the table and click on "Delete Table".

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2.6. Functions

Home

Click on "Functions" on the Main Screen.

You will get a list of Functions/Media.

By default you will get Functions. If you want filter the list for Functions/ Front POS/Discounts/All. Just
click on the appropriate option button. You can also key in the name and click on "Find" to find a Function.

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2.6.1. Add Function

Click on "Add"

Key in the Function.

Select a Function Type.
Click on "Ok" to Save the record and close the window.
Or Click on "New" to Save the record and add a new function.

This section will only

exist if the type of the
Function is Tax
Exempt.

2.6.2. Edit Function

Select a Function.
Click on "Edit". Edit the function details.
Click on "Ok" to save the modifications.
2.6.3. Delete Function
Select a Function.
Click on "Delete"

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2.7. Discount

Home

Discount cant be Bill/Item discount and also Amount/Percentage /Open depending on the Parameters.
To Add/Edit/Delete discount the procedure is same as above. Once you select a discount type function you
must key in the Amount / Percentage if it is not open discount. For Bill discount the type should be "Bill
Discount" and for Item discount the discount type should be "Item Discount".

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2.8. Media

Home

In the main screen click on "FUNCTIONS"

You will get a screen with Functions/Media.
Click on "Media"
You will a get a list of "Media".

It can be FOC type media also. You can refresh the list for FOC/media/All.
Just click on the desired options or can key in a Media name and Find.

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2.8.1. Add Media

Click on "Add"

Key in the details and click on "Ok" to save the record or click on "New" to save the record and close the
window and close the window.
2.8.1. 1. Treat Over as Tip
If the check box "Treat Over as Tip" is checked then the balance amount will be considered as Tip (not
change).
2.8.1. 2. Calculate Change
If the check box "Calculate Change" is checked then the balance amount will be considered as change (not
Tip).
2.8.1. 3. Allow in split Tender
If the check box "Allow in split Tender" is checked then only the Media type can be used in Split Tender.
2.8.1. 4. Open Cash Drawer
If the check box "Open Cash Drawer" is checked then for cash payment the Cash Drawer will be opened
automatically.
2.8.1. 5. Verify FOC

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If the check box "Verify FOC" is checked the system will prompt for the user id and check whether he/she
are entitled to FOC benefit.
2.8.1. 6. Remarks
If the check box "Remarks" is checked then receipt printer will print out a few line for user to write
remarks. .
2.8.1. 7. Print Signature
If the check box "Print Signature" is checked then signature will be printed on the receipt else no.
2.8.1. 8. Prompt for CustomerID
If the check box "Prompt for CustomerID" is checked then for each payment the system will prompt you
to key in the customer ID.
2.8.1. 9. FOC Type Media
Select "FOC" as Type and the check box "FOC" should be checked also.
2.8.1. 10. Display Image
If the check box "Display Image" is checked then user can display image on the button.
2.8.2. Edit Media
Select a Media.
Click on "Edit". Edit Media details.
Click on "Ok" to save the modifications.
2.8.3. Delete Media
Select a Media.
Click on "Delete"

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2.9. Membership

Home

Click on "Membership" on the main screen.

You can refresh the existing Members list with selected MembershipID / CardNo /FirstName / All. Select
the Option and click on "Find".
2.9.1. Add Member
Click on "Add"
Key in the member ship details
Click on "Update" to save the record.
Member Types
There are 3 types of members:
Normal: This type of members is not allowed for Credit/Cashless payments.
Credit: This type of members is allowed for Credit payments. You can set the Max. Credit allowed for
each Member.
Cashless: Cashless: These types of members are allowed for Cashless payment. They can TopUp their
membership card for a certain amount and after that they can use the Membership Card itself for payments.

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You can choose a promotion type for each Member.

Once you set the points per dollar, all active members can get certain points for dollar spent. They must
swipe their Membership Card. They can redeem the points also. You can set the expiry date for each
member. Once the expiry date is over that membership will be terminated.
2.9.1. 1. Assign Membership Card
You can key in the card number or Click on "Assign card" then you will get another screen.

Now you can swipe the Membership card or key in the Membership card Number. Then click on "Select".

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2.9.1. 2. Add Member Class

Member can be in different classes. You can add new or edit type of member class by clicking on "Add
Class". Below screen will pop out.

2.9.2. Edit Member

Select the record.
Click on "Edit" to amend the details.
Click on "Update" to save the modifications.
2.9.3. Delete Member
Select the record.
Click on "Delete"

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2.10. Member Payments

Home

Click on "Member payments" on the Main screen or click on "Payments" in the Membership screen.

2.10.1. Credit Payments

2.10.1.1. Add Credit Payments

Click on "Add" to add a new record.
Key in the Membership Number.
Or click on the picture box then you will get a list of Credit type members details.
Double click on the Members record or select the Member and click on "Select".
You can refresh the member's list for certain criteria. Select the option set the criteria then click on
"Refresh".
Once you select a member if there is no credit system will popup an appropriate message otherwise it will
refresh the credit details. Key in the payment details. Click on "Update" to update the Record.

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2.10.1.2. View Credit Details

Click on "CreditDtls"

You can refresh the credit details for the selected Members Name / MembershipID /All and also for
Payment on due (for 1month/2 months/3 months/More than 3 months/All)/Paid/All. Select the option, set
the criteria and then click on Refresh to refresh.
2.10.1.3. Expected Payment Date
To set the expected payment date key in the date then click on "Ok"
Payment on due will be calculated based on this date.
2.10.1.4. Print
Just click on "Print" to print.
System will print only selected records.
2.10.1.5. View Payment Details
Click on "Payments"

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You can filter the payment details for the selected member's name/MembershipID/All and also for selected
date period. Select the option, Key in the criteria and then click on "Refresh".
2.10.1.3. Edit
Select a Record and click on "Edit".
Edit the records and then click on "Update" to save the amendments.
2.10.1.4. Delete
Select a Record and click on "Delete"
Only the last payment is allowed to delete. Other payments are only allowed to "Cancel"
2.10.1.5. Cancel
Select a Record and click on "Cancel"

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2.10.2. Cash TopUp

Click on "Cash TopUp" Tab.
Click on "Add" to add a new record. Key in the details and click on "Update" to save amendments.

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2.10.2.1. View Cash TopUp Details

Click on "CashTopUp" button to view Cash Topup details.

You can filter the Cash TopUp details for a selected Member's name / MembershipID / POSID / Operator.
Select an option. You can filter the list more with Selected Date period and/or Print by Media.
2.10.2.2. Edit
Select a record.
Click on "Edit". Edit the Cash TopUp details.
Click on "Update" to save the amendments.
2.10.2.3. Delete
Select a record.
Click on "Delete". Only last record is allowed to delete.
All records are allowed to cancel.
2.10.2.4. Cancel
Select a record.
Click on "Cancel"

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2.10.2.4. Cashless Summary

You can grouped the summary by ID/ Full Name/ Type/ Receipt No/ Date etc. You can also filter your
search by First Name/ MemberID/ Card No within specific Selected Date. Click "Refresh" to view the list.
You also have the option to Print the summary. Click on "Close" to close the window.

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2.10.3. Refunds

Home

Click on "Refunds" Tab.

Click on "Add" to add a new record.

Key in the refund details.
Click on "Update" to save the amendments.

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2.10.3.1. View Refund Details

Click on "Refunds" button

You can filter Refund details for the selected member's name / MembershipID / All and also for a selected
date period.
2.10.3.2. Edit
Select a record.
Click on "Edit". Edit Refund details.
Click on "Update" to save amendments.
2.10.3.3. Delete
Select a record.
Click on "Delete"
Only the last record is allowed to delete.
All records are allowed to cancel.
2.10.3.4. Cancel
Select a record.
Click on "Cancel"

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2.11. Promotion

Home

Click on "Promotion" on the Main Screen. You will get a list of existing Promotions. You can filter the
Promotion list for a selected Promotion Name/Members Only/All. Select the option and then click on
Refresh.

2.11.1. Add Promotion

Click on "Add" key in the details.
Click on "Update" to save the amendments.
Day factor: You can set the "Day Factor". If the check box is checked for a selected day then only the
promotion is allowed on that day.
If the promotion is only for members then it should be a "Members Only" type Promotion.
If the promotion is only for Credit Card holders then it should be a "Credit Card" type Promotion. Once the
"Credit Card" check box is checked, the Credit Card Discount will allow you to choose the applicable
Credit Card holder that will enjoy that promotion.
If the promotion takes priority than other promotion that exists then it should be a "Takes Priority" type
Promotion.
If the promotion is an automatic promotion then it should be an "Automatic" type Promotion.
Check the "Stay On" if the promotion is on.

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Types of Promotion
1. Item Discount
2. Group Discount
3. Buy X Pay for Y
4. Buy X Free Y
5. Sell Band
6. Coupons
2.11.1. 1. Item Discount:
Can set different discount percentage for normal Hours and Happy Hours.
If the checkbox "PLU" is checked item discount is selected else click on to select.
Key in the Discount percentage then click on "Associate" to choose the discount Items.

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use
"<Remove" or "<<All" to remove selected items.

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2.11.1. 2. Group Discount:

Can set different discount percentage for each Group.
If the checkbox "Group" is checked Group discount is selected else click on to select.
Click on "Associate" to choose the set the discount for each Group.

Select each group, key in the discount percentage and then click on "Ok" to save.

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2.11.1. 3. Buy X Pay for Y:

To set "Buy X Pay for Y" type promotion just key in the "Buy X" value and "Pay for Y" value.
Click on "Associate" to choose the items for this promotion.

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use
"<Remove" or "<<All" to remove selected items.

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2.11.1. 4. Buy X free Y:

If the checkbox "Yes"in "Buy X free Y" is checked "Buy X free Y" is selected else click on to select.
Click on "Associate" to choose the items.

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use
"<Remove" or "<<All" to remove selected items.
2.11.1. 4. 1. Add/Delete free Items
Click on "Free Items Name" column thenYou will get a list of existing "free items" list. Select an Item in
the "existing PLU" list and click on "Add" to add new free Items.
Select a free item and click on "Delete" to delete a free Item.
2.11.1. 4. 2. Set free Items name and Qty
Click on "Free Items Name" column then, you will get a list of existing "Free items". Select a free item,
key in the Buy Qty, Offer Qty & Offer price then click on "Select". If the option button "for All" is selected
the free item will be set to all selected items else only for the selected "X" Item.

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2.11.1. 5. Sell Band

If the checkbox "Yes" in "Sell Band" is checked "Sell Band" promotion is selected else click on to select.
Click on any on the sell band to choose a sell band.

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2.11.1. 6. Coupon
If the checkbox "Random" in "Coupon" is checked "Coupon is generated randomly.
If the checkbox "Yes" in "Coupon" is checked "Coupon is selected else click on to select.
Click on "Associate" to choose the items.

Enter the coupons Details:

Prints
Set the number of copy to be print out.
Expires After Set the expired date of the coupon. i.e if 1 is set, the coupon expired after 1 day.
Title 1
Input Descriptions
Title 2
Input Descriptions
*Note: Associate PLU to this coupon promotion
Remember to set this promotion to automatic and uncheck member only.
2.11.2. Edit
Select the Record. Edit the Promotion details. Click on "Update" to update.
2.11.3. Delete
Select the record.
Click on "Delete"

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2.11.4. Member Points

Home

Click on "Member Points"

You can set the redeem points for $ spent.

Click on "Update" to save the amendments.
If you want to grant extra points for selected PLU's then check the "Points for PLUs" check box and click
on "Associate".

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Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use
"<Remove" or "<<All" to remove selected items. Select each item key in the number of extra points to be
given for that Item and then click on "Ok" to update.

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2.11.4. 1. Redemption Items

Click on "Redeem Items"

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use
"<Remove" or "<<All" to remove selected items. Select each item, key in the number of points required to
redeem that item.
Then click on "Ok" to update.

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2.11.5. Cashless Bonus

Click on "Cashless Bonus" will give u the Cashless Spent Bonus/ Cash Top up Bonus screen as below.

Member Category Drop

Down List

2.11.5.1. Cashless Spent Bonus

This enables user to create Cashless Spent Bonus reward system for members.
Click on "Update" to add new Cashless Spent Bonus reward / edit / delete bonus reward.
You can activate the Cashless Spent Bonus reward by checking the "Active" check box.
Choose the member category that will enjoy the Cashless Spent Bonus by selecting it from the drop down
list.
There are 2 radio buttons for you to select the availability of the Cashless Spent Bonus reward: Day and
Month
[Y = Last day]: Set the specific last day of the Cashless Spent Bonus reward
[Y = Last month]: Set the specific last month of the Cashless Spent Bonus reward

[X = Amount]: The amount spent in the last y days.

[Z = @dollar spent]: The amount that member will earn for every dollar spent.
Edit / Delete Bonus
Choose the Cashless Spent Bonus record that needs to be edited or deleted, and then click on "Edit" or
"Delete". After done with / editing / deleting click on "OK".

**After done with adding / editing / deleting click on "Save" and the window will close.

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2.11.5. 2.Cash Top up Bonus

This enables user to create Cash Top Up Bonus reward system for members.
Click on "Update" to add new Cash Top Up Bonus reward / edit / delete bonus reward.
You can activate the Cash Top Up Bonus reward by checking the "Active" check box.
Choose the member category that will enjoy the Cash Top Up Bonus by selecting it from the drop down
list.

[X = Amount]: The amount spent in the last y days.

[Z = @dollar spent]: The amount that member will earn for every dollar spent.
Edit / Delete Bonus
Choose the Cash Top Up Bonus record that needs to be edited or deleted, and then click on "Edit" or
"Delete". After done with / editing / deleting click on "OK".

**After done with adding / editing / deleting click on "Save" and the window will close.

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2.12. Employee Details

Home

When you click on "Employee Dtls" on the Main Screen, click on "Employee List" you will get a list of
existing Employee's. You can filter it for Employee Number / Card Number / First Name.
Select the Option and click on "Refresh".

2.12.1. Add Employee Dtls

Click on "Add", key in the Employee details.
Click on Update to save the amendments.
2.12.1. 1. Assign Swipe Card
This is to assign a magnetic swipe card to an Employee. You can key in the swipe card number or Click on
"Assign Card" and assign a Card Number.
2.12.2. Edit Employee Dtls
Select the employee's record to be edited.
Modify the Employee details.
Click on Update to save the amendments.

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2.12.3. Login Details

Select the employee's record to be deleted.
Click on "Login Details". The screen below will pop out. You can filter your search of the login details by
EmpNo/ CardNo/ FirstName. You can also choose only Active Employee at specific Login Date. Click on
"Refresh".

2.12.3. Delete Employee Details

Select the employee's record to view his/her login details.
Click on "Delete"

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2.13. Operators

Home

When you click on "Operators" on the Main Screen, you will get a list of existing Operators. You can filter
it for OpeartorNo/Name/Emp No/Login PIN/Swipe Card Number. Select the Option and click on
"Refresh". You can set permissions for selected functions. Permission for "Clear & Store" and "System
SetUp" is allowed for Managers. You can set Max voids and Max voids per sale for each operator.

2.13.1. Add Operator

Click on "Add", key in the Operators details.
Click on Update to save amendments.
2.13.1. 1. Assign Swipe Card
This is to assign a magnetic swipe card to the Operator. You can key in the swipe card number or Click on
"Assign Card"

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Swipe the Operator card or select it and click on "Select".

Then update the record.
2.13.1. 2. Operator's Login Mode
B-Operator can use Operator card or Login PIN to login.
C-Only Operator Card is allowed to login
P-Only Login PIN is allowed for the Operator to login.
2.13.1. 3. Operator's Permissions
Adjust Price: Change the item price at POS.
Auto Check: Change Table/Hold button name to Check/ Hold number. Use only, if client dont wish to
have table number. It mostly use for fast food concept.
Bill (Adjust): Edit Media Type (payment mode) after Bill settlement
Bill (Recall): Recall pre-settlement bill, after table on hold.
Bill (Pre-Settlement): Permit Print bill before pre-settlement
Bill Settlement: Permit user to tender / make settlement.
Blitz Card Balance: It was a customization feature, allow user to check RFID card balance. It only used
for one client in Jakarta, Indonesia.

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Bottle Management: Permit user to enter bottle balance record at POS. (Only available in Raptor Version
4 onwards, if you wish to have this feature. Please contact our Sales person).
Bottle Expiry: Permit user to set the expiry date of the bottle.
Cash Declare: Enforce user to declare cash amount for X/Z Report.
Cash TopUp: Permit user to top up card value on their membership card.
Cash TopUp Mem Search: Permit user to search membership records without swipe membership card.
Cash TopUp Refund: Permit user to do full refund card value at POS.
Cash TopUp Rf (Partial): Permit user to do Partial refund card value at POS.
Cash TopUp Reprint: Permit user to reprint card transaction record.
Cash TopUp Transfer: Permit user to transfer card value to other members card
Connect XPA (Blitz Card): A customization feature.
Closed Receipt(Reprint): Able to reprint old recipts.
Deposits: Permit this user to use the deposit function.
Deposits (Edit): Permit user to edit deposit record after save.
Deposits (Void): Permit user to void deposit record after save.
Disc Item (%): Item Discount in Percentage
Disc Bill (%): Bill Discount in percentage
Disc Item (Amnt): Item Discount as Amount
Disc Bill (Amnt): Bill Discount as Amount
Edit Kitchen Message: Permits this user to enter new kitchen message
Exempt Tax: Exempt Service Charge
FOC (Bill): Permit this user to give the whole bill free.
FOC (Item): Permit this user to the items free.
FIPO: Float in Paid out feature.
KDS Process: Feature in development progress
KDS Served: Feature in development progress
Multiple Logins: Permits user to login to multiple POS concurrently
Member: Permit user to make membership transaction at POS
Membership: Permit user to register new members particular at POS
Member Search: Permit user to search member record at POS.
Open Any Table: Open other operator's tables
Open Items: Permit this user to give open price on items.
Open PriceShift: Permit this user to give open price shift items.
Open Price PLU: Permit this user to give open price on plu.
Price Shift: Change Price Level
Promotion: Permit user to give promotion disc.
Preview Bill: Permit user to preview receipt on screen with same layout as the receipt print out.
Receipt (Reprint): Permit this user to reprint the receipt.
Redeem Points: Redeem Member Points
Refund: Refund Items
Send XZ SMS: Permit user to send XZ report sales with SMS. (It was a special feature need GSM modem.
Please contact out Sales person)
Sign Out after Sale: Sign Out after each Sale
Reprint Kitchen Receipt: Allow user to resend Kitchen Order chit.
Reprint Receipt All: Allow user to reprint all receipt transactions
Sign Out TBL Hold: Sign out after Table Hold
Switch Window: Permit this user to close raptor software.
Table Management: To set a default table layout for individual operator.
TBL Reservation: Permits this user to use the Table management feature.
Transfer Item: Transfer one item in one table to another
Transfer Sale: Transfer sale to other operators
Transfer Table: Transfer all items in one table to another
Update Held: Allow user to unlock table, when user encounter a message from system: Table already
open
Void All: Void all items in a bill and close the sale

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Void Member: Permit user to void member on the transaction, if user provide wrong member on the sales
transaction.
Void Last Item: Void Last Item
Void Payments: Remove Payments
Void Post Send: Void the items after table hold
Void Promotion: Permit user to use Void Promo to clear promotion disc.
Void Selectable: Void selected items
View Trans (O): Not permit user to view table that are closed and past.
View Trans (All): Not permit user to view table all close or open table.
View Open Tbls: Not permit user to open table for pre- settlement bill.
Write Ticket (RFID): Permit user to update ticket record. Only used for Jakarta.
X-Report: Able to do X-Reports
XZ-Period: Able to reprint XZ Report by period
Z-Report: Able to do Z-Reports
Zero Sales: Open Cash Drawer With out any sales
Edit Table no: Able to change table number.
Clear & Store: Clear & Store. Only for Managers
System SetUp: Access Back Office software from POS. Only for Managers
Edit Time / Attendance: Able to edit the time the employee arrives.
Operators Login Mode
B:
Card/Pin
C:
Card
P:
Pin
M:
Smart Card
F:
Fingerprint
Section Name: This area allow user to set a default table section.
Max Voids Per Sale: Number of times that the user can void on a bill.
Member Search Button: Set to allow user to search member with a certain membership class.
Media Entitlement Button: Set to allow user to use a certain media type.
FOC Entitlement Button: Set to allow user to give a certain FOC.
DISC Entitlement Button: Set to allow user to give a certain discount.
Section Entitlement Button: Set to allow user to select a certain table section.
XZ Entitlement Button: Set to allow user to do a certain X/Z Report group.
Category Entitlement Button: Set to allow user to use a certain sales category.
2.13.2. Edit
Select the record.
Edit the operator's details.
Click on "Update" to save amendments.
2.13.3. Delete
Select the record.
Click on "Delete"

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2.14. POS Details

Home

2.14. 1. POS Settings

Home

Click on "POS Settings"

By default you will get the list of existing POS. You can refresh the list for a selected POSID/Menu Level
/ SalesAreaID /All. Select the Option and click on "Refresh"
Device Details tab.

2.14.1.1. Add POS

Click on "Add" to add a new record.
Key in the POS details and click on "Update" to save the record.
2.14.1.1. 1. Receipt Printer
To set receipt printer, click on icon near to printerID then select the printer.

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2.14.1.1. 2. Dual Function Printer

If you select the Receipt printer as Dual function printer it will act as kitchen printer also. If the check box
"Dual function Printer" is checked the receipt printer is set as dual function printer else click on to set so.
Table Type:
Numbers Only: If it is set to Numbers only you can have only numbers as Table name.
Alphanumeric: If it is set to Alphanumeric then you can have Alphanumeric Table
names.

Menu Level: You can create more than one Menu levels also. Set the POS to one Menu Level. Menu will
be different for different Menu Levels.
Print Receipt: 1. Print Always: As soon as you selle a bill system will print the Bill also. 2.
PrintOnPrompt: Once you settle a bill system will poup a window asking whether you want to print the
receipt, If you want to print click on "YES" else "No". 3. DoNotPrint: When you settle a bill system will
not print any receipt.
Happy Hour: You can set max. 3 happy hours and can set Price band for each day.
Table Range: You can set a range for numeric Table names.
Screen Background/Foreground color: It will be reflected POS Screen and all related screen (not Back
Office)
Auto Table Start: You can set the starting number for Auto Table.
Default Sales Category: You can set it to any category. Just click on the picture box near to Def Sales
Category. You will get a list of existing categories. Select one.
POS Type: If you are having only one POS set it to "Standalone". If you are having more than one POS
and if it is a Server set it to "Server" else "WorkStation".
Computer Name: Name of Computer.
ServerName: Name of Server
Bell: Bell On/Off
Force Cover: If it is Checked, each time when you open a Table system will force you to key in the
number of Covers.
AutoTable Only: You cannot crate manual table names.
Order Station: Can do settlements.
Start with OpenTbls: View Trans Form will appear after you login.
Force Table: Must open a table before any sale.
Force Cover: Must enter number of pax.
Force Seat Number: Must enter seat number.

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CustomerDisplay: For pole Display.

Display Welcome Only: Display welcome note on the pole display.
Display Port Number: Enter the com number where you plug your pole display.
Customer Display X: Display X on the pole display.
Print Timetable Attendance: Allow the POS to print timetable attendance
Alert Pervious Days Pending Tbls: Show outstanding tables alert
Line 1 and Line 2: Title displaying on the pole display

2.14.1.2. Edit POS Details

Select a record. Edit POS details.
Click on "Update" to save records.
2.14.1.3. Delete
Select a record.
Click on "Delete"
2.14.1.4. Extra Setting
Click on Extra Setting. Below screen will appear.
Allow you to change the layout of the POS.
To change the layout of the POS, you click on the button, a window will pop out. Click on the preferred
button to replace the previous button. Click on "Update" to save the changes made.
CreditCardScan: To enable the price is auto transferred to the credit card swipe machine
Nets Card Scan: To enable the price is auto transferred to the Nets swipe machine
Pool Table: To let the POS to be able to keep track of rental item such as pool table
EzLink Scan: To enable the price is auto transferred to the EzLink card swipe machine
Weighing Scale: To enable POS to auto calculate the price of the PLU
PLU Bill Discount: Entitle the user to give bill discount to the customer

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108

2.14.1.4.1. Table Management

TBL Mang. Time checkbox: If it is checked, there will be indication of how long the table has been
opened on Raptor POS table/ floor layout.

Rental Time: If it is checked, there will be indication of the rental time of the table Raptor POS table/ floor
layout.
Default Screen: To choose the language of Raptor POS.
2.14.1.4.2. XZ Setting
X/Z All POS: To allow user to be able to print X/Z report for All POS terminals from this POS terminal.
X/Z Group: To allow user to be able to print X/Z report for all groups of terminals from this POS terminal.
X/Z History: To allow user to be able to print X/Z Report History for specific date and time from this POS
terminal.
X/Z Operator: To allow user to be able to print specific operator report from this POS terminal.
X/Z PLU FOC: To allow user to be able to print X/Z Report for free-of-charge PLU items.
Print Previous Day Z Collected: To allow the user to be able to print previous day of Z-report.
2.14.1.4.3. Printing Preferences
Print: Enable the user to print 1st language only, 2nd language only or both languages.
2.14.1.4.4. Printer Setting
To show the receipt number and receipt printing time.
2.14.1.4.5. Menu
To set the layout of the Menu buttons in POS system.
2.14.1.4.6. Item
To set the layout of the Item buttons in POS system.
2.14.1.4.7. Screen
To set the background colour and foreground colour of Raptor POS system.
2.14.1.4.9. POS Item List
To set the colour of the Item List in POS system
2.14.1.4.10. Numpad on POS
To set the colour of the number pad in Raptor POS system
2.14.1.4.11. Copy Template to POS
To copy the set template to other POS terminals

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2.14.1.5. Other Setting

Click on Other Setting
Allow you to change the Print Setting, Force Setting, Feature Activation, Second Screen and Other Setting
of the POS.
Below screen appear:

2.14.1.5.1. Print Setting

Print Time Attendance: To provide and print time attendance of staffs on the receipt.
KP Print Prep Qty: To allow user to print preparation item quantity at Kitchen Printer.
Print KP ID: To allow printing of the Kitchen Printer ID on the Kitchen Receipts.
Print Table Number: To allow printing of the table number for quick service company.
Print Last Operator Name (Receipt): To allow printing of last operators name that served the order on
the receipt.
Print First Server Name (Receipt): To allow printing of first server name on the receipt.
Print XZ Remarks: Enable user to enter remarks before generating the Z-report in POS. Below screen will
pop out in POS to let the user enter remarks.

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Print Captains Order Number:

2.14.1.5.2. Force Setting
Force Table: To make sure the operator selects a table first before entering customers order.
Force Cover: To make sure the operator enters total number of customers first before entering customers
order.
Force Seat Number: To make sure the operator assigns the seat number first before entering customers
order.
For Server No: To make sure the operator selects the specific server in POS first before entering
customers order.
Force Float In: To make sure the operator selects FIPO first before entering customers order. Only
applicable for Cashier Type Terminal.
Force Sales Category: To make sure the operator selects a sales category first before entering customers
order.
Force S. Category Sell band: To make sure the operator selects a sales category sell band first before
entering customers order.
2.14.1.5.3. Feature Activation
Start With Open Tbls: POS will start with open tables when sign in.
Table Management: To enable the table management.
Promotion: To enable of applying promotion during sales.
XZ Sms: To activate the XZ Sms service.
Finger Print Time Attendance: To activate the finger print service for recording the time attendance of
staffs.
Finger Print Member: To activate the finger print service for member
Finger Print Operator: To activate the finger print service for operator signing in.
Enable Multidrawer: Enable POS Multidrawer
Damp Drawer: Cash drawer kick function.
Auto Received: Customized function.
Smart Card Member: To activate Smart Card for member.
Smart Card Operator: To activate Smart Card for operator.
Smart Card CashTopUp: To activate Smart Card for CashTopUp.
Smart Card Ticket: To activate Smart Card for ticket.
Prompt Visit Warning: Not applicable in this region.
XPA (Blitz Card): To activate XPA (Blitz Card).

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2.14.1.5.4. Second Screen

Activate Second Screen: To activate the second screen.
View Customer Order: To let the customer to be able to view their order on the second screen.
Setting the colour of the colours of Second Screen: Click on the colour button to change the colour.

Colour Button
This screen will
appear after
clicking on the
colour button

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2.14.1.5.5. Other Setting

Label: To set what will be displayed text in Raptor POS.

This is what will be displayed in

Raptor POS.

Alert Previous Days Pending Tbl: Set an alert message, if there are some pending tables from the
previous day.
View Dot in Num Pad: To view dot (.) in Numpad, otherwise it will shows (000).

Smart Card: To let Raptor POS detect Smart Card Devices.

Alert Rental Item: To activate and set the alert time for rental item.
View Print ALL: To display Reprint All Receipts in ViewTrans.
PDA Screen: View screen using PDA.
Display Last 5 Purchases: To display member favourite and view the top 5 purchases in member check
screen.
Display Top 5 Items: To display member favourite and view the top 5 favourite in member check screen.
CD - 5220 Compatible: Must check. This is for the pole display.
Printer Setting: To set the preferred printer to print certain receipts.

This section will pop out when

"Printer Setting" is clicked

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2.14.2. Receipt Layout

Home

Click on "Receipt Layout" Tab.

This section will pop out when "Printing Preferences" is clicked

You can view the Receipt Layout of the selected POS by entering the POS ID and click on "Find".
You can also change the printing preferences of the Receipt by clicking on "Printing Preferences". Click
on "Close" once you done with editing the printing preferences.

BillOnSettlement: Number of bill that will print after settlement

PrePrint Bill: Number of prepaid bill that will be printed out
Reprint Bill: Number of bill that will reprint
AllVoidBill: Number of void bill print out after All Void button is clicked
X-Report: Number of X-report will be printed out
Z-Report: Number of Z-report will be printed out
Header1 Double Size: Title 1 font become bigger
Header2 Double Size: Title 2 font become bigger
Header3 Double Size: Title 3 font become bigger
Header4 Double Size: Title 4 font become bigger

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Print Balance Point: To show members balance point.

Print Unit Price: To print out PLU unit price in the receipt.
Print Group Subtotal: To show different group subtotal on the receipt. For Example: Food Subtotal Price
and Beverages Subtotal Price.
Print Total Item/Qty: To show the total quantity on the receipt.
Print Voids: Void Items printed out on the X and Z reports.
Print Free Items: Free Items will be printed on the receipt
Print free prep Items: Free prep Items will be printed on the receipt
Print free prep Items with price: Free prep Items with price will be printed on the receipt.
Print Promotion Summary: Promotion Summary will be printed on the receipt
Print Promotion Dtls: Promotion Details will be printed on the receipt
Print Name / Room no / Tips (Presettlement bill): Name, Room Number or Tips will be printed on
presettlement bill.
Print Rounding: To show rounding figure on the receipt.
Print Zero Price: To show PLU with Zero Pricing.
Print Tax: To show tax amount in the receipt.
Print Total Tax: To show total tax amount in the receipt.
Customize Order By: PLU sorting on the receipt.
Print VAT Summary: Not applicable in this region.
This is your official report: To print the This is your official report in the receipt footer.

Once you finish updating click on "Close" then click on "Update" to save the amendments.

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2.14.3. Tax Details

Home

Click on POS Settings

Click on "Tax Details" tab.

By default you can see the default Tax settings. Max you can have 10 tax levels.
Exemptable: Tax is exemptable.
Discount Inclusive: Tax should be calculated after discount.
This section will pop out only when "Edit"
Applies to Net: Tax is also applied on Nets payment mode.
button is clicked. Make sure to click "Ok" after
Sales Tax: Goods tax. (Only apply in Singapore GST)
editing or "Cancel" if not editing.
Tax Inclusive: Item price is tax inclusive so no extra tax.
Print Tax (Receipt): To print tax on receipt.

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2.14.3.1. Edit Tax Details

Select a record.
Click on "Edit"
Edit the details.
Click on "Ok" to save.

2.14.4. Others

Home

Click on POS Settings

Click on "Others" Tab.

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2.14.4.1. POS Defaults

Home

Click on POS Settings

Click on "Others" Tab.
Click on POS Defaults

This section will pop out

when "More" button is
clicked.

TaxInclusive: All taxes have been included in the gross sales. (Net Price)
KP Consolidate: Consolidate all the same item together and print to kitchen printer
Receipt Consolidate: Consolidate all the same item in the bill.

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ClearStoreShiftDays: Clear and store the shift day report.

Rounding Adjustments: Up: it will round up.
Down: it will round down.
Presettle Bill: it will do rounding on the presettlement bill.
Individual Kitchen Print: The item will print individual out from the printer.
Master Kitchen Print: Print a master order to a particular printer.
KP Print Cover: Print the number of pax to the kitchen printer.
New Table Management: Use the latest table management features.
Transfer Table Kitchen Print: Once there is a transfer table, kitchen printer will print out the table
change.
Post Send Void (Reason): After you send the item to the kitchen, you want to void it, you must provide a
reason.
2.14.4.2. Menu Level

Home

Click on POS Settings

Click on "Others" Tab
Click on Menu Level

By default you can see all existing Menu Levels.

2.14.4.2.1. Add

This section will pop out

when "Add" or "Edit"
button is clicked.

Click on "Add"
Key in the details.
If you select the option "Create From" you can copy an existing menu level to the new one.
Later you can modify.
If you select the option "New" you must create a fresh menu level from scratch.
You can set the number of Menu Pages and Items pages for each menu level.
Once you finish click on Ok to save.

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2.14.4.2.2. Edit
Select the menu level to edit.
Click on "Edit". Edit the details.
Click on Ok to save.
2.14.4.2.3. Copy:
To copy an existing menu level to the current menu level.
2.14.4.2.4. Delete
Select the menu level to delete.
Click on "Delete"
2.14.4.3. Sales Area

Home

Click on POS Settings

Click on "Others" Tab
Click on Sales Area

By default you can see all existing Sales Areas

2.14.4.3.1. Add

This section will pop out

when "Add" or "Edit"
button is clicked.

Click on "Add"
Key in the details.
Click on "Ok" to save or click on "New" to save and create a New Sales Area.
2.14.4.3.2. Edit
Select the record to edit.
Click on "Edit"
Edit the details. Click on "Ok" to save or click on "New" to save and create a New Sales Area.

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2.14.4. 3.3. Delete

Select a record to delete.
Click on "Delete"
2.14.4.4. Sales Category

Home

Click on POS Settings

Click on Others Tab
Click on "Sales Category"

You can Add/Edit/Delete sales categories.

You must set a price band for each category.
2.14.4.4.1. Add

This section will pop out

when "Add" or "Edit"
button is clicked.

Click on Add
Key in all the details
Click on Ok

2.14.4.4.2. Edit
Click on Edit
Key in all the details that you want to make changes.
Click on Ok

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2.14.4.4.3. Delete
Select the particular record.
Click on Delete
2.14.4. 5. Shift Details

Home

Click on POS Settings

Click on Others Tab
Click on "Shift Details"

You must create the shift details to get the Shift report.
2.14.4.5.1. Add

This section will pop out

when "Add" or "Edit"
button is clicked.

Click on Add
Key in all the details
Click on Ok
Click on New if you wan to enter another record

2.14.4.5.2. Edit
Click on Edit
Key in all the details that you want to make changes.
Click on Ok
2.14.4.5.3. Delete
Select the particular record.
Click on Delete

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2.14.4.6. Printer Details

Home

Click on POS Settings

Click on Others Tab
Click on "Printer Dtls"

You can Add/Edit/Delete Printers.

You must have an entry for all existing Receipt Printers, including Network Printers.
Printer Settings: To see the default Printer settings.

This section will pop out

when "Add" or "Edit"
button is clicked.

This section will pop out

when "Add" or "Edit"
button is clicked.

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2.14.4. 7. Kitchen Printer

Home

Click on POS Settings

Click on Others Tab
Click on "Add KP's"

By default you will get a list of existing KPs.

You can Add/Edit/Delete KPs. When you create KPs key in a related name as KPID (e.g.
Kitchen1/Bar1/Coffee1), later it will be useful when you link KPs to POS.
2.14.4. 7.1. Add
Click on Add
Key in all the details
Click on Ok
Click on New if you wan to enter another record.

This section will pop out

when "Add" or "Edit"
button is clicked.

2.14.4. 7.2. Edit

Click on Edit
Key in all the details that you want to make changes.
Click on Ok

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2.14.4. 7.3. Delete

Select the particular record.
Click on Delete
2.14.4. 8. Assign KPs

Home

Click on POS Settings

Click on Other Tab
Click on "Assign KP's"

This section will pop out

when "Add" or "Edit"
button is clicked.

You can Add/Edit/Delete KP Assignments. Max. 10 KPs can be assigned to each POS. When you hold a
table the items will be printed in the designated Kitchen printers. When you create a PLU you can decide to
which printer it must be printed. Same item can be printed in 3 KPs at the same time (sometimes more than
one copy may be needed for coordinating purpose).
If your Receipt printer is set as a Dual function printer, there will not be any effect for these KP
assignments (since the Receipt printer will act as Kitchen Printer also).

2.14.4. 8.1. Add

Click on Add
Key in all the details
Click on Ok
Click on New if you wan to enter another record.
2.14.4. 8.2. Edit

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Click on Edit
Key in all the details that you want to make changes.
Click on Ok
2.14.4. 8.3. Delete
Select the particular record.
Click on Delete

2.14.4. 9. Refund Type

Home

Click on POS Settings

Click on Others Tab
Click on "Types"

2.14.4. 9. 1. Add
Click on Add
Key in all the details
Click on Ok

This section will pop out

when "Add" or "Edit"
button is clicked.

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2.14.4. 9. 2. Edit
Click on Edit
Key in all the details that you want to make changes
Click on Ok
2.14.4. 9. 3. Delete
Select the particular record.
Click on Delete
2.14.4. 10. Utilities

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Below screen will pop out:

127

2.14.4. 10.1. Database BackUp And Clear Sales

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "Database BackUp And Clear Sales"

128

2.14.4. 10.2. FOC Tracking

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "FOC Tracking"

Click on "Prev" or "Next" to view the existing FOC Tracking records.

Add
Click on "Add" to add new FOC Tracking record.
Enter FOC Tracking Name, Date (Start Date and End Date), Time (From Time and To Time) and Priority.
Active: Check the "Active" checkbox to activate the FOC Tracking.
Members Only: Check the "Members Only" checkbox if the FOC Tracking is only applicable to
members only.
Day Factor: Choose the specific day(s) on when the FOC Tracking is active.
Add PLU to the FOC Tracking Item list:
Select one PLU under the Existing PLUs that is available.
Then, click on ">". The selected PLU will later be shown in the FOC Tracking Item list.
Click on ">>". All of the available PLU will later be shown in the FOC Tracking Item list.

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Remove PLU from the FOC Tracking Item list:

Select one PLU under the FOC Tracking Item that is available.
Then, click on "<". The selected PLU will later be removed from the FOC Tracking Item list.
Click on "<<". All of the PLU will later be removed from the FOC Tracking Item list.
Free Qty: Enter the quantity of free PLU.
Click on "Save" once done adding new FOC Tracking record.
Edit
Click on "Prev" or "Next" to view the existing FOC Tracking records.
View the preferred record that needs to be edited.
Click on "Edit" to edit the data.
Click on "Save" once done editing.

Delete
Click on "Prev" or "Next" to view the existing FOC Tracking records.
View the preferred record that needs to be deleted.
Click on "Delete" to edit the data.
2.14.4. 10.3. Repair

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "Repair"
2.14.4. 10.4. Change Receipt No Home
Click on POS Settings
Click on Others Tab
Click on Utilities
Click on "Change Receipt No"

Change the Receipt Header and Next Receipt No.

Click on "Save" once done editing.
Click on "Cancel" if not editing.

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2.14.4. 10.5. Kitchen Talk

Home

Click on POS Settings

Click on Others Tab
Click on "Kitchen Talk"

By default you will get all existing Kitchen Messages. You can Add/Edit/Delete Kitchen messages.
This section will pop out
when "Add" or "Edit"
button is clicked.
Add Kitchen Message
Click on "Add" button.
Key in the Message, and then click on "OK" once done with adding new Kitchen Message. Otherwise,
click on "Cancel" if not adding any Kitchen Message.
Edit Kitchen Message
Select any Kitchen Message that need to be edited.
Click on "Edit" button.
Key in the Message, and then click on "OK" once done with editing the Kitchen Message. Otherwise, click
on "Cancel" if not editing any Kitchen Message.
Delete Kitchen Message
Select any Kitchen Message that need to be edited.
Click on "Delete" button. A message box will prompt out to confirm your deletion of the Kitchen Message.

131

2.14.4. 10.6. Disc / Prmn Remarks

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "Disc / Prmn Remarks"

This section will pop out

when "Add" or "Edit"
button is clicked.

Add Disc / Prmn Remarks

Click on "Add" button.
Key in the remark, and then click on "OK" once done with adding new Discount / Promotion Remarks.
Otherwise, click on "Cancel" if not adding any Kitchen Message.

Edit Disc / Prmn Remarks

Select any Kitchen Message that need to be edited.
Click on "Edit" button.
Key in the Message, and then click on "OK" once done with editing the Discount / Promotion Remarks.
Otherwise, click on "Cancel" if not editing any Discount / Promotion Remarks.
Delete Disc / Prmn Remarks
Select any Discount / Promotion Remarks that need to be edited.
Click on "Delete" button.
A message box will prompt out to confirm your deletion of the Discount / Promotion Remarks.

132

2.14.4. 10.7. Void Remarks

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "Void Remarks"

This section will pop out

when "Add" or "Edit"
button is clicked.
Add Void Remarks
Click on "Add" button.
Key in the remark, and then click on "OK" once done with adding new Void Remarks.
Otherwise, click on "Cancel" if not adding any Kitchen Message.
Edit Void Remarks
Select any Void Remarks that need to be edited.
Click on "Edit" button.
Key in the Message, and then click on "OK" once done with editing the Void Remarks.
Otherwise, click on "Cancel" if not editing any Void Remarks.
Delete Void Remarks
Select any Void Remarks that need to be edited.
Click on "Delete" button.
A message box will prompt out to confirm your deletion of the Void Remarks.

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2.14.4. 10.8. PLU Sell Time

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "PLU Sell Time"

PLU Sell Time is to set sell date/day/time for certain PLU.

Click on "Prev" or "Next" to view the existing PLU Sell Time records.
Find
You can search for PLU based on PLU Name category ("Name" radio button) or any category ("All" radio
button).
Click on "Refresh" to refresh the list.
Add
Click on "Add" to add new FOC Tracking record.
Enter FOC Tracking Name, Date (Start Date and End Date), Time (From Time and To Time) and Priority.
Active: Check the "Active" checkbox to activate the FOC Tracking.
Members Only: Check the "Members Only" checkbox if the FOC Tracking is only applicable to
members only.
Day Factor: Choose the specific day(s) on when the FOC Tracking is active.
Add PLU to the FOC Tracking Item list:
Select one PLU under the Existing PLUs that is available.

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Then, click on ">". The selected PLU will later be shown in the FOC Tracking Item list.
Click on ">>". All of the available PLU will later be shown in the FOC Tracking Item list.
Remove PLU from the FOC Tracking Item list:
Select one PLU under the FOC Tracking Item that is available.
Then, click on "<". The selected PLU will later be removed from the FOC Tracking Item list.
Click on "<<". All of the PLU will later be removed from the FOC Tracking Item list.
Free Qty: Enter the quantity of free PLU.
Click on "Save" once done adding new FOC Tracking record.
Edit
Click on "Prev" or "Next" to view the existing FOC Tracking records.
View the preferred record that needs to be edited.
Click on "Edit" to edit the data.
Click on "Save" once done editing.

Delete
Click on "Prev" or "Next" to view the existing FOC Tracking records.
View the preferred record that needs to be deleted.
Click on "Delete" to edit the data.

2.14.4. 10.9. Cash Template

Home

Click on "POS Settings"

Click on "Others" Tab
Click on "Cash Template"

This section will pop out

when "Add" button is
clicked.
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Add Cash Template

Click on "Add" button.
Key in the Message, and then click on "OK" once done with adding new Cash Template. Otherwise, click
on "Cancel" if not adding any Cash Template.
Delete Cash Templates
Select any Cash Template that need to be edited.
Click on "Delete" button.
2.14.4. 10.10. Cover Tracking Setting

Home

Click on POS Settings

Click on Others Tab
Click on Utilities
Click on "Cover Tracking Setting"
By default the "Criteria" tab will be displayed.
Enter the Criteria "Title" in the textbox.
Click on "Add" button.
To change or edit the Criteria "Title", click on the preferred title to be changed and then change or edit it on
the textbox. Click on "Update" once done editing.
To delete the Criteria "Title", click on the preferred title to be deleted and then click on "Delete".

Choose the Criteria "Title" in the drop down box.

Enter the Field "Title" in the textbox.
Click on "Add" button.
To change or edit the Field "Title", click on the preferred title to be changed and then change or edit it on
the textbox. Click on "Update" once done editing.
To delete the Field "Title", click on the preferred title to be deleted and then click on "Delete".

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Create Table

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2.14.4. 10.11. Scroll Text Home

Click on POS Settings
Click on Others Tab
Click on Utilities
Click on "Scroll Text"
To set the scroll text, check which POS terminal that you want to display the scroll text by checking the
POS ID check boxes.
Then, type the text that you want to display for the scroll text.
Click on "Update". The updated scroll text will later be displayed on the "Scroll Text" list view.

This is the checkbox to

select the preferred POS
terminal.

Scroll Text Details. Display the

updated scroll text with respective
terminal.

Type the new scroll text

here.

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This is the Scroll Text. Available in

Raptor POS.

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2.15. Cost Center

Home

Click on "Cost Center" on the Main Screen

By default you will get the Cost Details of current month. You can refresh the Cost details for
ItemCode/Name/Type/All and also for a selected Date/Month/All. Select the option. Set the criteria. Click
on "Refresh" to refresh the Cost Details for the selected criteria.
2.15.1. Add

This section will pop out

when "Add" or "Edit"
button is clicked.

Click on "Add"
Key in the Cost details.
Click on "Ok" to save or click on "New" to save and add a new record.
If you want to add all fied cost details for a selected month, just select the month/Year and click on "Add"
in the "CostDtls for the selected Month" section. Only Monthly/Daily type cost items will be included.
Later you can edit it.
Before adding the cost details you must create Cost Items.

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2.15.1. 1. Cost Items:

Click on "Add CostItems"

By default you can see existing Cost Items. You can Add/Edit/Delete Cost Items. Cost Items can be of 3
types: -Monthly / Daily / OnDate.
It can be of fixed amount type or variable amount type.
2.15.2. Edit

This section will pop out

when "Add" or "Edit"
button is clicked.

Select a record.
Click on "Edit"
Edit the details.
Click on "Ok" to save or click on "New" to save and add a new record.
2.15.3. Delete
Select a record.
Click on "Delete"
2.15.4. Print
Click on "Print". All selected cost Details will be printed.

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2.16. Reports

Home

Click on "REPORT" on Main Screen

Click on MORE REPORTS for more reports.
2.16.1. Sales Report
By default you will get all Sales Reports screen

Select any report(s) and click on "GO" to create report.

Clear And Store
When you click on "Clear & Store" system will create a new table to store each months sales information
and transfer all closed sales information to it. You must not have any pending tables when you do "Clear &
Store". Once you finished "Clear & Store" none of the sales details will be available for modifications.

Automated Mailing System

Help you to email reports to the particular user.

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2.16. 2. Member's Report:

Click on "Members Criteria" tab.

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Click on "Members Report" tab.

Select the report click on "GO" to create the report.

You can filter the reports for MemberID / CardNumber / Points / Spending / Expiry Date / Active Member
/ PromotionID / Member Type /Credit Value/ Max Credit/ Card Value/ Age/Birthday/Gender.
Before creating the reports you must make sure that you had checked the necessary options to filter the
records and also set the set criteria for all selected options.

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Click on "Members Customize Report" tab.

Report Title

You can customize the member report based on the selected fields to be included. Enter the report title and
click on "GO" to view the report.

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2.16. 3. More Reports

Choose the data(s) that you to include in your report and click on "GO" to generate it.

Date and Time

Enter the preferred date of the report (from date and to date)
Enter the preferred time of the report (start time and end time)
Destination
Choose whether just to preview the report, send it to printer to print or save it as a document file.
Section Reports
Select whether to group Sales Report by all shifts
Select whether to group the Sales Devices Summary report by operator
Select whether to group the PLU / Item Report by Groups and Departments
POS
Choose whether to consolidate all the reports or group it by POS.
If you are grouping it by POS, select on how to break down the report into selected shift / groups / sections

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Click on "Audit Report" tab.

Select the data(s) that you want to include in the Audit report.
Date and Time
Enter the preferred date of the report (from date and to date)
Enter the preferred time of the report (start time and end time)
Click on "GO" to generate the report.
2.16.4. Other Reports
Reports, which are not Sales reports or Membership reports, are put under this title.
Click on "Other Reports" Tab

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Select the data(s) which you want to include in your report.

Date and Time
Enter the preferred date of the report (from date and to date)
Enter the preferred time of the report (start time and end time)
Destination
Choose whether just to preview the report, send it to printer to print or save it as a document file.
Click on "GO" to generate the report.

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2.17. User Account

Home

Click on "User Account" on the Main Screen

By default you will get a list of existing users (if any).

2.17.1. Add
Click on "Add"
Key in the details
Select "User Type". Give Permissions for All or Selected modules. Access on each module of BackOffice
software is controlled by these Permissions.
Click on "Ok" to save the record or click on "New" to save and add a new record.
2.17.2. Edit
Select a record
Click on "Edit"
Edit the details.
Click on "Ok" to save the record or click on "New" to save and add a new record.
2.17.3. Delete
Select a record
Click on "Delete"

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2.17.4. Login History

Home

Click on "Login History" on User Account's screen.

You can refresh the login History for selected UserID / Name / All and also for selected date period.

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2.18. Card & Voucher

Home

Click on "Card & Voucher" on the Main Screen.

Below screen will pop out:

2.18.1. Voucher
2.18.1.1. Add
Click on "Add"
Key in the details
Choose the "Status".
Click on "Ok" to save the record or click on "Cancel" to cancel adding new voucher.
2.18.1.2. Edit
Select a voucher record.
Click on "Edit"
Edit the details.
Click on "Ok" to save the record or click on "New" to save and add a new record.
2.18.1.3. Delete
Select a voucher record
Click on "Delete"

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2.18.1.4. Auto Generate Voucher

Click on "Auto Generate"
Key in the details
Click on "Auto Generate" to save the record or click on "Cancel" to cancel auto generating voucher.

2.18.2. Card
Below screen will appear:

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2.18.2.1 Add
Click on "Add"
Key in the details
Choose the "Status".
Click on "Ok" to save the record or click on "Cancel" to cancel adding new card.
2.18.2.2. Edit
Select a card record.
Click on "Edit"
Edit the details.
Click on "Ok" to save the record or click on "New" to save and add a new record.
2.18.2.3. Delete
Select a card record
Click on "Delete"
2.18.2.4. Auto Generate Card
Click on "Auto Generate"
Key in the details
Click on "Auto Generate" to save the record or click on "Cancel" to cancel auto generating card.
2.18.2.5. Sub Card

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2.18.2.5.1 Add
Key in the details
Click on "Add Sub"
Click on "Close" to cancel adding new sub card.
2.18.2.5.2. Edit
Select a sub card record.
Edit the details.
Click on "Edit"
Click on "Close" to cancel adding new sub card.
2.18.2.5.3. Delete
Select a sub card record
Click on "Delete"
2.18.2.5.4. Clear All
Click on "Clear All" to clear all the sub cards.
Click on "Close" to cancel adding new sub card.
2.18.2.6. Buffet

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2.18.2.6.1 Add
Key in the details
Click on "OK"
Click on "Close" to cancel adding new buffet.
2.19. Bottle Management

Home

Click on "Bottle Management" on the Main Screen

Below screen will pop out:

"Search" button

Bottle Management stores the information of the alcoholic beverages of customers kept for them in the
restaurants/caf/pub. Thus, the staff/operator can keep track of the bottle by searching under customers
details, bottle details.
2. 19.1. Search Customer Details
Choose to search by Customer Info/ Bottle Info.
Choose the Search Criteria.
Key in the search key and then click the "Search" button.
2. 19.1.2. Edit Customer Details
Select the customer to be edited.
Edit the details then click on "Save" button or "Cancel" button to cancel editing.

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2. 19.2. Search Bottle Details

You can search for bottle details by Bottle/ Customer/ Customer & Bottle criteria and print the preferred
bottle details.
To search the bottle by customer criteria, choose to search by Customer Info/ Bottle Info/ Member Info/
All and then click the "Search" button.
To find the bottle, you can also choose to search by Expired/ Unclaimed/ Consumed/ Deleted categories.
You can also view the search result order by RefNo/ PLUDescription/ PLUNo/ Location/ Date
Purchased/ ExpiryDate.

2. 19.3. Balance Remarks

In POS, click on "Balance Remark".
System wills Popup a screen with all existing Balance Remarks.
Select a Remark to add it into the customers bottles details.
2. 19.3. 1. Add Balance Remarks
To add in new Bottle Remarks, click on "Add".
Key in the details, and then click on "Ok" or "New" to add new remarks, or "Cancel" to cancel editing or
editing.
2. 19.3.2. Edit Balance Remarks
To edit the existing Bottle Remark, select a remark and click on "Edit".

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2. 19.3. 3. Delete Balance Remarks

To delete the existing Bottle Remark, select a remark and click on "Delete".

This section will only pop out when

upon clicking on Add/Edit button.

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2.20. Cost Center

Home

Click on "Cost Center" on the Main Screen

Below screen will pop out:

2. 20.1 Add
Click on "Add"
Key in the details
Click on "Ok" to save the record or click on "Cancel" to cancel adding new cost details or "New" to add
another Cost Details.
2. 20.2. Edit
Select a cost details to be edited.
Click on "Edit"
Edit the details.
Click on "Ok" to save the record.
2. 20.3. Delete
Select a cost details to be deleted.
Click on "Delete".

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2. 20.4. Print
Select a cost details to be deleted.
Click on "Delete".
2. 20.5. Search Cost Details
Select a criteria to search for cost details: Item Code/ Name/ Type/ Date/ Month/All
Click on "Refresh" to view the search results.
2. 20.6. Cost Details for Current Month
If you want to add the current month cost details, click on "Add" under the Cost Dtls for the Current
Month section.
2. 20.7. Add Cost Items
Click on "Add Cost Item" to add the cost of items.
Below screen will pop out:

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2. 20.7.1 Add
This section will only pop out
Click on "Add"
once clicking on the Add/Edit
Key in the details
button.
Click on "Ok" to save the record or click on "Cancel" to cancel adding new cost details or "New" to add
another Cost Details.
2. 20.7.2. Edit
Select an item to be edited.
Click on "Edit"
Edit the details.
Click on "Ok" to save the record.
2. 20.7.3. Delete
Select a item to be deleted.
Click on "Delete".
2. 20.7.4. Search Item
You can search the item based on Name/ Type/ Fixed Amount/ All.
Click on "Refresh" to view the search results.

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2.21. Journal

Home

Click on "Journal" on the Main Screen. Below screen will pop out:
To keep track of the items sold on the period of preferred date and time, POS id, table number/name,
operator number and etc. Click on "Refresh" to view the updated journal.

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2. 22. Stock

Home

Click on "Stock" on the Main Screen

By default, the screen shows "Adjust In/Out" tab.
Below screen will pop out:

Before user does any Adjust In/Out Stock, he must first activate the "Stock Countdown" features under
"POS Setting" > "Others" > "POS Defaults" > "Feature Activation". Check the "Stock Countdown"
check box. Click on "Close".

Then go to "PLU". Select any PLU that you want to keep track of its stock. Click on "Edit", under the
"Amend PLU" tab, assign "T" for Recipe / Product.

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2. 22.1. Adjust In /Out Stock

Adjust In Stock
Header
Document No: Enter the document number.
Remarks: Select any suitable remark for adjust in stock. If there is no available remark shown, you can
add new remark, you can go under "Utilities" tab > "Assign Remark".
Sales Area: Choose any sales area that you want to assign the PLU stock.
Type: Choose "Adjust In" to adjust in the PLU stock.
Choose PLU
There will be a list of PLU shown which is available for keeping track of the PLU stock.
*Note that only PLU with assign Recipe / Product = "T" will be shown in the list. To do this kindly refers
to instructions above.
Detail
Click on the preferred PLU to start adjust in the PLU stock. Once clicked, the details will later be displayed
under the details area. Enter the PLU Price (Cost Price) if you want to keep track of the cost and revenue
later on. Enter the Quantity, and click on "Add".

As for the Stock Unit, it will only works once there is available stock unit record. To add new Stock Unit,
go under "Utilities" tab > "Stock Unit" to add new Stock Unit for PLU.
Document No
Once done adding new Adjust In PLU stock, click on "Save".
To edit the existing record, select the preferred PLU, click on "Edit".
To delete the existing record, select the preferred PLU, click on "Delete".
Adjust Out Stock
If user has any amendment of the quantity of stock entered, he can deduct it from this Adjust Out Stock
functionality.
Remarks: Select any suitable remark for adjust out stock to indicate why the adjust out is done. If there is
no available remark shown, you can add new remark, you can go under "Utilities" tab > "Assign Remark".
Sales Area: Choose any sales area that you want to assign the PLU stock.
Type: Choose "Adjust Out" to adjust out the PLU stock.

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Choose PLU
There will be a list of PLU shown which is available for keeping track of the PLU stock.
*Note that only PLU with assign Recipe / Product = "T" will be shown in the list. To do this kindly refers
to instructions above.
Detail
Click on the preferred PLU to start adjust out the PLU stock. Once clicked, the details will later be
displayed under the details area. Enter the Quantity to be adjusted out, and click on "Add".

Document No
Once done adding new Adjust Out PLU stock, click on "Save".
To edit the existing record, select the preferred PLU, click on "Edit".
To delete the existing record, select the preferred PLU, click on "Delete".

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2. 22.2. Stock Transfer

Click on "Transfer" tab.
Only applicable if you have more than one sales area to transfer the stocks from one are to another. For
example: Sales Area 1: Caf and Sales Area 2: Restaurant.

Arrow Button

Source
Choose the Sales Area that you want to transfer the Stock from. A list of PLU with stock records will be
displayed.
Destination
Choose the Sales Area that you want to transfer the Stock to. A list of PLU with stock records will be
displayed.
Select the PLU that you want to transfer under Source. Enter the Transfer Quantity. Then, click on the
arrow button. The stock that you transfer, will later be displayed under the Destination List

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2. 22.3. Stock Report

Click on "Reports" button under "Utilities" tab.
You can select on what reports to be viewed:

Stock Adjust In: To generate report of all stocks record that you have adjusted in for respective PLU.
Stock Adjust Out: To generate report of all stocks record that you have adjusted out for respective PLU.
Stock Transfer: To generate report of all stocks transfer record that you have done for respective PLU
from all sales area.
Stock Sold: The system will auto generate for the user of the stock sold based on the stock countdown.
Stock Refund: The system will auto generate for the user of the stock refund based on the stock
countdown.
Stock Transaction: To generate report of all stocks transaction record that you have done for respective
PLU from all sales area. You can filter the stock transaction reports by preferred PLU Name.
Stock Balance: To generate report of all stocks balance record for respective PLU from all sales area. You
can filter the stock balance reports on certain preferred date.
Stock Valuation: To generate report of all stocks valuation record that you have done for respective PLU
from all sales area. You can filter the stock valuation reports on certain preferred date. You can choose to
include the PLU Cost or not.
Sales by Stock Item: To generate report of sales done by stock item.
Click on "GO" to preview/print/ save to file the report.
Click on "Clear Report Selections" to reset the type of reports checkboxes and criteria.

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2. 22.3.1. Date and Time

You can enter the preferred period of date and time of the reports (From Date/ To Date and Start Time/
End Time).
2.21.3.2. Destination
You can choose where to send the stock reports to; only to preview (To Preview) or send it to printer (To
Printer) for printing or to save to a file (To File).
2. 22.3.3. Sales Area
You can choose whether to merge all the reports into one (Consolidated) or split up the reports by Sales
Area.
2. 22.3.4. Group
You can choose on how to group the stock reports: By Group and By Department.
2. 22.3.5. Sort By
You can choose on how to sort the stock reports by transfer date (TransDate) or transfer type
(TransType).

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2. 22.4. Stock Utilities

Click on "Utilities" tab. By default Adjust In/Out tab will be shown.
2. 22.4.1. Assign Stocks

Sales Area: Choose the Sales Area. A list of PLU with stock records will be displayed. Select the preferred
PLU Stock.
Min Stock: Enter the minimum number of PLU so that the system will let you know once the stock
countdown has reached that amount.
Max Stock: Enter the maximum number of PLU so that the system will let you know once the stock has
reached that maximum amount, so that you will not add in any new stock on that PLU.
Click on "Save" once done.

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2.21.4.2. Assign Remarks

Click on "Assign remarks" button under "Utilities" tab.

This is to allow user to add new stock remarks / edit or delete existing remarks that will be used in Stock
Adjust In/ Out.
Add
Click on "Add" button to add new stock remark.
The Remarks ID will be auto generated.
Enter the Remarks Description.
Click on "Save" once done.
Edit
Select the remarks that need to be edited.
Click on "Edit" to start editing the details.
You can only modify the Remarks Description.
Click on "Save" once done editing.
Delete
Select the remarks that need to be deleted.
Click on "Delete" to delete the existing remarks.

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2. 22.4.1. Stock Unit

Stock Unit allows you to add new stock quantity by using quantity per unit. Thus, you do need to calculate
for every stock you adjust in/out. For example: 1 carton of can drinks is normally 24cans per carton. So, if
you add in 5 cartons of can drinks, the system will auto-calculate for you the total number of can drinks.
Unit Name: Enter the unit name. For example: 24Cans/Ctn
Unit Quantity: Enter the quantity per carton.
This detail will later be shown under Adjust In/Out tab.

Enter the number for the Stock Unit. Then select any unit from the dropdown list. The system will later
calculate for you the Quantity (Unit).

170