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The Most Quality Improvement Cycle

The document describes the PDCA (Plan-Do-Check-Act) quality improvement cycle. It involves planning processes to meet customer requirements, implementing those processes, checking them for problems or variations, and acting to resolve issues and improve the processes. Key aspects of each step are defined, such as marketing research and defining supplier and production processes in the planning stage, ensuring adequate resources and training in the implementation stage, auditing processes and measuring key metrics in the checking stage, and fixing problems and redesigning processes based on customer feedback in the acting stage.

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jose luis
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60 views6 pages

The Most Quality Improvement Cycle

The document describes the PDCA (Plan-Do-Check-Act) quality improvement cycle. It involves planning processes to meet customer requirements, implementing those processes, checking them for problems or variations, and acting to resolve issues and improve the processes. Key aspects of each step are defined, such as marketing research and defining supplier and production processes in the planning stage, ensuring adequate resources and training in the implementation stage, auditing processes and measuring key metrics in the checking stage, and fixing problems and redesigning processes based on customer feedback in the acting stage.

Uploaded by

jose luis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The most basic Quality Improvement Cycle

PDCA Cycle
Act

Plan

Check

Do

Plan
Define Customer requirements for product or service.

1. Marketing Research for new product or service.


2. Inquiries from potential customers.
Define relevant Processes for:
1. Suppliers
2. Production Process
3. Personnel and Equipment needs
4. Facilities
5. Appraisal and Inspection
6. Delivery
7. Customer Feedback, etc.

Do
Implement the processes as defined.
Good ideas can fail.
When a good idea fails, 90% of the time it is due to improper

implementation.
1. Are there adequate resources?
2. Are personnel adequately trained?
3. Is there a commitment from Management?
Implementation is also a Process.
1. Is there an Owner for the Implementation Process?
2. Is there an Action Plan for Implementation?
3. Has the Implementation Plan been documented?
Was there a trial run?

Check
Are there problems with any Suppliers?
Audit relevant Processes to see that they are implemented as designed.
Identify key points in the Processes for monitoring.
Identify the most important meaningful measurements for purposes of

monitoring the processes.


Sample from the process to check for signals of Special Cause variation
or other problems.
New processes must be sampled more frequently since they are not
well understood.
What does Customer feedback say?

Act
Resolve any Supplier problems.
Fix any Process implementation problems.
Remove any Special Cause variation in Processes.
Is Process redesign necessary (does not meet expectations

or new technology becomes available).


What are main issues from Customer feedback?

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