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TO Quality Management

This document provides an introduction to quality management. It defines quality as the degree to which inherent characteristics fulfill requirements. It discusses quality control, quality assurance, quality management, total quality management, and eight quality management principles. It also outlines the requirements of a quality management system based on ISO 9001 standards.

Uploaded by

Arun V Nair
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© © All Rights Reserved
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Download as PPTX, PDF, TXT or read online on Scribd
56 views

TO Quality Management

This document provides an introduction to quality management. It defines quality as the degree to which inherent characteristics fulfill requirements. It discusses quality control, quality assurance, quality management, total quality management, and eight quality management principles. It also outlines the requirements of a quality management system based on ISO 9001 standards.

Uploaded by

Arun V Nair
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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INTRODUCTION

TO
QUALITY MANAGEMENT

QUALITY
Degree to which a set of inherent
characteristics fulfills requirements.
Reference to the end use of the products.
Depends on the perception of person in a
situation.
User-oriented
Cost-oriented
Supplier-oriented

Fitness for purpose


Conformance to requirements
Grade
Degree of preference
Degree of excellence

QUALITY AND GRADE

Different quality requirement for


products , process or systems having
the same functional use.
Grade-how well the product satisfies the
needs.

QUALITY CONTROL

Part of quality management focused on


fulfilling quality requirements

QUALITY ASSURANCE

Part of quality management focused on


providing confidence that quality
requirements will be fulfilled

QUALITY MANAGEMENT

Coordinating activities to direct and


control an organization with regard to
quality.

TOTAL QUALITY
MANAGEMENT

Each and every member of an


organization should know need for
quality and work for it..

EIGHT QUALITY MANAGEMENT


PRINCIPLES

Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationship

The ISO 9000 Series of


Standards
ISO 9001

Quality management systemRequirement.

Quality management systemFundamentals and Vocabulary

Quality management systemGuidance for Performance


Improvement

ISO 9000

ISO 9004

PROCESS

Set of interrelated or
interacting activities
that transforms input
into output

CHARACTERISTICS

Process owner
Defined
Documented
Linkage
Monitored
Records

QUALITY MANAGEMENT
SYSTEM
----REQUIREMENTS

1.1
GENERAL

1
SCOPE

1.2
APPLICATI
ON

2
NORMINATIVE REFERENCES

3
TERMS AND DEFINITIONS

4.1
GENERAL
REQUIREMENT

4.2.1
GENERAL

4
QUALITY
MANAGEME
NT SYSTEM

4.2
DOCUMENTATION
REQUIREMENT

4.2.2
QUALITY
MANUAL
4.2.3
CONTROL OF
DOCUMENTS
4.2.4
CONTROL OF
RECORDS

5.1
MANAGEMENT
COMMITMENT

MANAGEMENT RESPONSIBILITY

5.3
QUALITY
POLICY

5.2
CUSTOMER
FOCUS

5.4.1
QUALITY
OBJECTIVE

5.5.1
RESPONSIBILITY
AND AUTHORITY

5.5
RESPONSIBILITY,AUTHOR
ITY AND COMMUNICATION
5.6
MANAGEMENT
REVIEW

5.4
PLANNING

5.4.1
QUALITY
MANAGEMENT SYSTEM
PLANNING

5.5.2
MANAGEMENT
REPRESENTATIVE

5.6.1
GENERAL
5.6.2
REVIEW INPUT

5.5.3
INTERNAL
COMMUNICATION

5.6.2
REVIEW OUTPUT

6 RESOURCE MANAGEMENT

6.1
PROVISION OF
RESOURCES

6.4
WORK
ENVIRONMENT
6.2
HUMAN
RESOURCES

6.2.1
GENERAL

6.3
INFRASTRUCTURE

6.2.2
COMPETENCE,TRAINING
AND AWARENESS

7.1
PLANNING OF
PRODUCT
REALIZATION

PRODUCT REALIZATION

7.4
PURCHASING

7.2
CUSTOMERRELATED
PROCESS
7.2.1
DETERMINATION
7.2.2
REVIEW
7.4.1
PURCHASING
PROCESS

7.6
CONTROL OF MONITORING
AND MEASURING EQUIPMENT

7.3
DESIGN AND
DEVELOPMENT

7.5
PRODUCTIN AND
SERVICE PROVISION

7.2.3
CUSTOMER
COMMUNICATION

7.4.2
PURCHASING
INFORMATION

7.4.3
VARIFICATION OF
PURCHASED
PRODUCT

7.3

7.5

7.5

7.3
7.3.1
PLANNING
7.3.2
INPUTS
7.3.3
OUTPUTS
7.3.4
REVIEW
7.3.5
VERIFICATION
7.3.6
VALIDATION
7.3.7
CONTROL

7.5.1
CONTROL OF
PRODUCTION
AND SERVICE
PROVITION
7.5.2
VARIFICATION
OF PROCESS
7.5.3
IDENTIFICATIO
N AND
TRECEABILITY
7.5.4
CUSTOMER
PROPERTY
7.5.5
PRESERVATION
OF PRODUCT

8.1
GENERAL

MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.4
ANALYSIS OF
DATA

8.3
CONTROL OF
NONCONFORMING
PRODUCT

8.2
MONITORING
AND MEASURING

8.2.1
CUSTOMER
SATISFATION

8.2.2
INTERNAL AUDIT

8.5
IMPROVEMENT

8.2.3
MONITORING AND
MEASUREMENT OF
PROCESS

8.5.1
CONTINUAL
IMPROVEMENT

8.2.4
MONITORING AND
MEASUREMENT OF
PRODUCT

8.5.2
CORRECTIVE
ACTION

8.5.3
PREVENTIVE
ACTION

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