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Definition

quality control (QC)


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Part of the Software development glossary:


Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured
product or performed service adheres to a defined set of quality criteria or meets the requirements
of the client or customer.
QC is similar to, but not identical with, quality assurance (QA). QA is defined as a procedure or
set of procedures intended to ensure that a product or service under development (before work is
complete, as opposed to afterwards) meets specified requirements. QA is sometimes expressed
together with QC as a single expression, quality assurance and control (QA/QC).
In order to implement an effective QC program, an enterprise must first decide which specific
standards the product or service must meet. Then the extent of QC actions must be determined (for
example, the percentage of units to be tested from each lot). Next, real-world data must be
collected (for example, the percentage of units that fail) and the results reported to management
personnel. After this, corrective action must be decided upon and taken (for example, defective
units must be repaired or rejected and poor service repeated at no charge until the customer is
satisfied). If too many unit failures or instances of poor service occur, a plan must be devised to
improve the production or service process and then that plan must be put into action. Finally, the
QC process must be ongoing to ensure that remedial efforts, if required, have produced
satisfactory results and to immediately detect recurrences or new instances of trouble.

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09-01-2016

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