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Sbs 1 Troubleshooting Guide

The document provides troubleshooting steps for reinstalling drivers for the SBS-1 device if it is not connecting to the Basestation software after initial installation. The steps include running the FTCLEAN tool to clean up driver files, reconnecting the SBS-1 to allow the driver installation wizard to detect and install the correct drivers, and ensuring any antivirus or firewall software is disabled during the installation process. General notes warn that other third-party software could potentially interfere with the installation and may need to be uninstalled.

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Tiberiu Comsa
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189 views1 page

Sbs 1 Troubleshooting Guide

The document provides troubleshooting steps for reinstalling drivers for the SBS-1 device if it is not connecting to the Basestation software after initial installation. The steps include running the FTCLEAN tool to clean up driver files, reconnecting the SBS-1 to allow the driver installation wizard to detect and install the correct drivers, and ensuring any antivirus or firewall software is disabled during the installation process. General notes warn that other third-party software could potentially interfere with the installation and may need to be uninstalled.

Uploaded by

Tiberiu Comsa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Kinetic Avionic Products SBS-1 Troubleshooting Guide

Reinstalling Drivers
If after installation, the SBS-1 is not connecting with the
Basestation software the following notes may be of
assistance in correcting the situation.

Step 1
Disconnect the SBS-1 unit from the USB port.

Step 2
Run FTCLEAN from the root directory of the installation disc. Be careful about
the answer to the third question: it is 'No'.

Step 3
Re-connect the SBS-1 to the USB port and the Hardware Installation Wizard
will run.

Step 4
In the Hardware Installation Wizard DO NOT ALLOW WINDOWS to use drivers
other than those on the installation disc. Updates from Microsoft may not be
suitable.

Step 5
The Wizard will run twice and install RS2232C Channel A and RS2232C
Channel B. This can be checked by looking in Control Panel as follows:
Control Panel > System > Hardware > Device Manager > Universal Serial Bus
Devices

General Notes
Some Anti-virus software and/or Firewall software can interfere with the installation.
In these cases we suggest disconnecting from the internet and then stopping both
anti-virus and firewall software and then running the procedure outlined above. You
should re-boot the machine to restart the anti-virus and firewall software before
reconnecting to the internet.
If you running other "after market" software in conjunction with Basestation software,
that might be causing the problem. Uninstalling the other software before correcting
the drivers may be the only solution in these cases. It may be possible then to reinstall the other software.

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