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Item Agree Undecided Strongly Agree

The document presents the results of a survey measuring customer satisfaction across 10 items on a 5-point agreement scale. For most items, the majority of respondents agreed or were undecided, with store locations and hours receiving the highest agreement levels. However, over 40% strongly disagreed that they would recommend the company.

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pvenky
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24 views4 pages

Item Agree Undecided Strongly Agree

The document presents the results of a survey measuring customer satisfaction across 10 items on a 5-point agreement scale. For most items, the majority of respondents agreed or were undecided, with store locations and hours receiving the highest agreement levels. However, over 40% strongly disagreed that they would recommend the company.

Uploaded by

pvenky
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Item

Store locations are convenient


Store hours are convenient
Stores are well-maintained
I like your web site
Employees are friendly
You have a good selection of products
I like your TV ads
You sell quality products
Overall, I am satisfied
I would recommend your company

Strongly
Agree
12%
15%
9%
18%
2%
16%
5%
24%
6%
3%

Agree
14%
18%
11%
32%
6%
19%
9%
21%
28%
9%

Undecided
21%
24%
32%
32%
32%
32%
32%
28%
24%
20%

Strongly Agree
Store locations are convenient
Store hours are convenient
Stores are well-maintained
I like your web site
Employees are friendly
You have a good selection of products
I like your TV ads
You sell quality products
Overall, I am satisfied
I would recommend your company
0%

5%

10%

Strongly Agree
Store locations are convenient
Store hours are convenient
Stores are well-maintained
I like your web site
Employees are friendly
You have a good selection of products
I like your TV ads
You sell quality products
Overall, I am satisfied

15%

20%

25%

Store hours are convenient


Stores are well-maintained
I like your web site
Employees are friendly
You have a good selection of products
I like your TV ads
You sell quality products
Overall, I am satisfied
I would recommend your company
0%

5%

10%

15%

20%

25%

Disagree
21%
29%
31%
12%
43%
21%
38%
15%
25%
27%

25%

Strongly
Disagree
32%
14%
17%
8%
17%
12%
16%
12%
17%
41%

25%

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