Final Paper - Reflection
Final Paper - Reflection
EDUC 397
Contributions
From the beginning, we decided that our project was centered on De Anza College as it was
more diverse and accessible. However, because of other issues and flexibility, we changed our
location to Foothill College. It worked out because Darya works at Foothill College. We
divided up the project among the group members, and I decided to take the recommendations
and one of the ethical theories. Darya and Blanca decided that they would interview the
Financial Aid Office at Foothill. After reviewing Foothill College Financial Aid Office’s
website, the video of the interview of financial aid staff at Foothill College, and other materials I
Learning
Through the project I learned the importance of communication. Most of the problems and
issues stemming from the FAO, aside from budgetary, stem from lack of communication. The
Financial Aid Office has a basic website, but a website will only be a tool for those students who
will probably file the FAFSA, not the students who do not file. What can the Financial Aid
Office do, especially in the coming years when its budget will be strapped, to ensure that the
ethical framework of educating students is maintained? What can the Financial Aid Office do to
help the thirty percent of these students who do not file for one reason or another?
The Financial Aid Office must work to clarify its mission and vision so that all staff and
students understand the shared goals. After it has hammered out a common mission, the
Financial Aid Office should train its staff so they knowledgeable and friendly to students who
come to visit the office and ask about its resources. From there, students should be trained how
to fill out FAFSA (if they already have not filled them out) and other financial aid support forms
(e.g., scholarship awards). The process should be iterative and cyclical, in that students should
be told that they need to re-apply for FAFSA and scholarships. Staff at the Financial Aid Office
should build relationships with students, particularly those who are not completing the FAFSA,