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Adjustmentletter

Sanders Printing Company apologizes to Katherine Tate of the Solar Energy Society for problems with their previous order. The CEO promises to personally oversee the reprinting and shipping of the booklets by November 12th, 2014 using USPS Priority Mail. As a courtesy, Sanders offers 50% off for the Society's next order, and provides their phone number for any additional issues so that they can continue improving customer satisfaction.

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56 views1 page

Adjustmentletter

Sanders Printing Company apologizes to Katherine Tate of the Solar Energy Society for problems with their previous order. The CEO promises to personally oversee the reprinting and shipping of the booklets by November 12th, 2014 using USPS Priority Mail. As a courtesy, Sanders offers 50% off for the Society's next order, and provides their phone number for any additional issues so that they can continue improving customer satisfaction.

Uploaded by

api-298882144
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sanders Printing

Company

1330 S.W. 31st Ave.


Miami, FL 33144
Phone: (305) 679-1453
Fax: (305) 679-1489

November 23, 2015


Katherine Tate
Solar Energy Society
19 Aphelion Way
Huntsville, AL 35763
Dear Ms. Tate,
Thank you for your letter concerning the problems associated with your order for the Solar Energy
Society. Please accept our apologies for any inconveniences these problems may have caused your
organization. We agree that the usual high standards of our services were not met in this instance, and
it is our policy to fix these errors.
I will personally monitor your shipment, ensuring that it is assembled without any errors and shipped
on time. Your booklets will be delivered on November 12, 2014 via USPS Priority Mail. To show our
appreciation for your business, we would like to offer the Solar Energy Society 50 percent off their
next order.
Customer satisfaction is a top priority at Sanders Printing Company, and your feedback helps us
maintain and improve the services we provide. If there are any further problems with your order,
please call us at (305) 679-1453. We hope you will choose Sanders again in the future.
Sincerely,

Steven Sanders
C.E.O.

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