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    Ge6757 TQM

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    Gokulraju Rangasamy
    This document outlines the objectives and units of study for a course on Total Quality Management (TQM). The course covers the principles and techniques used in TQM systems, including concepts like continuous process improvement, supplier partnership, and the seven traditional tools of quality. It will introduce quality control systems and tools like Six Sigma methodology, benchmarking, failure mode and effects analysis (FMEA), control charts, and ISO quality standards. Upon completing the course, students will be able to implement various quality control procedures in manufacturing, services, and information technology sectors.

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    Ge6757 TQM

    Uploaded by

    Gokulraju Rangasamy
    1K views1 page
    This document outlines the objectives and units of study for a course on Total Quality Management (TQM). The course covers the principles and techniques used in TQM systems, including concepts like continuous process improvement, supplier partnership, and the seven traditional tools of quality. It will introduce quality control systems and tools like Six Sigma methodology, benchmarking, failure mode and effects analysis (FMEA), control charts, and ISO quality standards. Upon completing the course, students will be able to implement various quality control procedures in manufacturing, services, and information technology sectors.

    Original Description:

    ANNA UNIVERSITY SYLLABUS FOR MECHATRONICS 6TH SEMESTER TQM

    Original Title

    GE6757 TQM

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    This document outlines the objectives and units of study for a course on Total Quality Management (TQM). The course covers the principles and techniques used in TQM systems, including concepts like continuous process improvement, supplier partnership, and the seven traditional tools of quality. It will introduce quality control systems and tools like Six Sigma methodology, benchmarking, failure mode and effects analysis (FMEA), control charts, and ISO quality standards. Upon completing the course, students will be able to implement various quality control procedures in manufacturing, services, and information technology sectors.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views1 page

    Ge6757 TQM

    Uploaded by

    Gokulraju Rangasamy
    This document outlines the objectives and units of study for a course on Total Quality Management (TQM). The course covers the principles and techniques used in TQM systems, including concepts like continuous process improvement, supplier partnership, and the seven traditional tools of quality. It will introduce quality control systems and tools like Six Sigma methodology, benchmarking, failure mode and effects analysis (FMEA), control charts, and ISO quality standards. Upon completing the course, students will be able to implement various quality control procedures in manufacturing, services, and information technology sectors.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    GE6757

    TOTAL QUALITY MANAGEMENT

    LTPC
    3003

    OBJECTIVES :
    The principles and techniques used in TQM and various quality control systems are introduced.
    UNIT I INTRODUCTION

    Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service
    quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to
    TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer
    complaints, Customer retention - Costs of quality.
    UNIT II TQM PRINCIPLES

    Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment,
    Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal- Continuous process
    improvement - PDSA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.
    UNIT III TQM TOOLS AND TECHNIQUES I

    The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology,
    applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench
    marking process - FMEA - Stages, Types.
    UNIT IV TQM TOOLS AND TECHNIQUES II

    Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi
    quality loss function - TPM - Concepts, improvement needs - Performance measures.
    UNIT V QUALITY SYSTEMS

    Need for ISO 9000 - ISO 9000-2000 Quality System - Elements, Documentation, Quality Auditing - QS 9000 ISO 14000 - Concepts, Requirements and Benefits - Case studies of TQM Implementation in manufacturing
    and service sectors including IT.
    TOTAL: 45 PERIODS
    OUTCOMES:
    The students will be able to implement various quality control procedures in manufacturing and service
    sectors including IT.
    TEXT BOOK:
    1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third Edition, Indian Reprint
    (2006).
    REFERENCES:
    1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8 Edition, First Indian
    th

    Edition, Cengage Learning, 2012.


    2. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd., 2006.
    3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice Hall (India) Pvt.
    Ltd., 2006.

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