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Lessiker Business Communication Solution-Part13

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Sajid Shafiq

This document provides instructions and examples for rewriting sentences in a conversational style using "you" instead of "we/us". The summaries are: 1) It provides examples of rewriting formal sentences to be more conversational and use "you" instead of "we/us" when referring to the customer or reader. 2) The examples show how to rewrite sentences from a company/business perspective to directly address the customer and discuss what will happen for them or what they will receive. 3) The goal is to make the language more personal and direct by using "you" instead of "we/us" and adding additional details as needed to clarify actions for the customer.

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Lessiker Business Communication Solution-Part13

Uploaded by

Sajid Shafiq
5K views1 page
This document provides instructions and examples for rewriting sentences in a conversational style using "you" instead of "we/us". The summaries are: 1) It provides examples of rewriting formal sentences to be more conversational and use "you" instead of "we/us" when referring to the customer or reader. 2) The examples show how to rewrite sentences from a company/business perspective to directly address the customer and discuss what will happen for them or what they will receive. 3) The goal is to make the language more personal and direct by using "you" instead of "we/us" and adding additional details as needed to clarify actions for the customer.

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Exercise Solution

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This document provides instructions and examples for rewriting sentences in a conversational style using "you" instead of "we/us". The summaries are: 1) It provides examples of rewriting formal sentences to be more conversational and use "you" instead of "we/us" when referring to the customer or reader. 2) The examples show how to rewrite sentences from a company/business perspective to directly address the customer and discuss what will happen for them or what they will receive. 3) The goal is to make the language more personal and direct by using "you" instead of "we/us" and adding additional details as needed to clarify actions for the customer.

Copyright:

© All Rights Reserved
Download as PDF, TXT or read online from Scribd
Download as pdf or txt
5K views1 page

Lessiker Business Communication Solution-Part13

Uploaded by

Sajid Shafiq
This document provides instructions and examples for rewriting sentences in a conversational style using "you" instead of "we/us". The summaries are: 1) It provides examples of rewriting formal sentences to be more conversational and use "you" instead of "we/us" when referring to the customer or reader. 2) The examples show how to rewrite sentences from a company/business perspective to directly address the customer and discuss what will happen for them or what they will receive. 3) The goal is to make the language more personal and direct by using "you" instead of "we/us" and adding additional details as needed to clarify actions for the customer.

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Lessiker Business Communication Solution

Using a Conversational Style


Instructions: Rewrite Sentences 11-20 in conversational style.
11. Kindly advise the undersigned as to your availability for participation in the program.
Please tell me when you can participate in the program.
Using the You-Viewpoint
Instructions: Sentences 12-26. Rewrite the following using you-viewpoint. You may need to add
additional material.
12. Company policy requires that you submit the warranty agreement within two weeks of sale.
To be covered by the warranty, you will need to submit the signed agreement to us within two
weeks after the sale.
13. We will be pleased to deliver your order by the 12th.
You will receive the goods you ordered by the 12th.

14. We have worked for 37 years to build the best lawnmowers for our customers.
Our 37 years of experience have enabled us to offer you the best possible lawnmower at the
lowest possible price.
15. Today we are shipping the goods you ordered February 3.
You should receive the goods you ordered onFebruary 3 within three business days.
16. (From an application letter) I have seven years of successful experience selling office
supplies.
My seven years of selling office equipment will help me sell for you.
17. (From an email to employees) We take pleasure in announcing that, effective today, the
company will give a 20 percent discount on all purchases made by employees.
Effective today you will receive a 20 percent discount on all purchases you make from us.
18. We are happy to report approval of your application for membership.
You have been approved for membership.
19. Items desired should be checked on the enclosed order form.
Please check the items you want on the enclosed order form.
20. Our long experience in the book business has enabled us to provide the best customer service
possible.
Our long experience assures you of getting the best service possible.

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